Etsy Customer Service Issues

Hello, I registered my store a few days ago and it got suspended by Etsy without any explanation or instructions. As a seller, I would like to know the reason for the suspension. I've reached out to Etsy via email, but I haven't received a helpful response yet. This is quite different from my experience on other platforms like Amazon, where they promptly provide reasons for any actions taken. All the products on my store are handmade with pictures to support their authenticity. The store information provided is also accurate, so I'm confused about why it was suspended. I'm hoping for a detailed explanation from Etsy and guidance on how to restore my store's normal operations.

I purchased an Anorak through Etsy from seller Toby Holland "The Wandering Parson" with the expectation of receiving a high-quality canvas material for $[redacted]. However, upon delivery, the item was of poor quality, resembling cheese cloth in brown. I reached out to Etsy, who directed me to contact Toby Holland for resolution. Despite providing my transaction ID and receipt, Toby Holland was unhelpful and provided misleading information, even mentioning multiple Etsy websites that seemed dubious. When asked to return the item, Toby was uncooperative in providing a return address, eventually giving one in China. The shipping costs back to China were nearly as much as the item itself. This experience has been frustrating, and I plan to escalate the matter to the Better Business Bureau for further assistance.

Hello, I hope all is well. Unfortunately, my ETSY KeshMarketplace account has been suspended. I believe I have followed all the policies and terms of service correctly. I am working on establishing a future partnership with you for Moroccan artisanal products and creating a registered trademark. I kindly request a review of why my account was suspended. My photos are original and of high quality. While all my information is accurate, my account remains suspended, and I am unsure of the reason. Please inform me if it is possible to reopen my account soon. You can reach me via email at [redacted] Thank you.

Hello Get Human, I am experiencing difficulties contacting Etsy. I will attempt to explain the situation thoroughly in this email. My partner and I operated an Etsy store together for approximately 2 years. Although it was primarily hers, I assisted during busy periods. We recently ended our relationship but are still living together due to our rental agreement having four months remaining. Given the skills I acquired, I decided to launch my own store. I created the logo, added about 50 listings, and everything was going smoothly. My ex-girlfriend expressed interest in purchasing items from my new store for her family, which I agreed to. She requested a discount, which I applied. However, her order remained in the processing stage for several days before I realized my store had been suspended. Despite my attempts to contact Etsy for resolution, I only received automated responses. It seems they suspect wrongdoing due to our shared IP address and her subsequent store closure. This has caused immense distress as her livelihood is affected. I have made numerous efforts to communicate with Etsy to no avail. I hope you can assist in resolving this matter. If further information is required, please let me know. Your help would be greatly appreciated. Best regards, Graham Harris

I operate the Etsy store "samitassnim." After my first sale, my store was closed by Etsy to maintain a safe marketplace. I respect Etsy's policies and have completed the ID verification process to reopen my store. I apologize for any inconvenience caused and acknowledge my beginner's mistakes. I am dedicated to following Etsy's rules, learning, and improving as a seller. I am confident my store can benefit the Etsy community. I request your understanding and the opportunity to continue selling my unique products. Thank you for your attention. Regards, SAMI TASSNIM

I bought a musical soundbar on Etsy on January 23rd, with a message "I Love You, Kelli". The total cost, including shipping, was $[redacted].07. I was expecting it to arrive in time for my wife's birthday on February 26th, but it hasn't shown up yet. The payment was made through Capital One Quick Silver, and the bill was paid on January 28th, [redacted]. The item was sent to Kelli A. Stump at [redacted] Benham Drive, Lima, Ohio [redacted].

I purchased a Rusted Orange Silk Velvet Throw Duvet Blanket Bedspread Coverlet from Chinsulee (Order: [redacted]). I am uncertain if the order went through twice; however, I only intended to buy one. I received a confirmation email for one item, but I am seeking reassurance that only one was purchased. Should there be a duplicate order, I will need to return it and request a refund. Thank you for your attention to this matter; I regret any confusion on my part.

I was contacted by someone regarding an item in my shop, but it quickly became evident that they were attempting to scam me out of $[redacted]. A friend of mine recently had a similar experience while selling items online, where the customer requested the purchase of gift cards using fake Etransfers, resulting in a $1,[redacted] scam. The individual used a familiar tactic, claiming to be located in the US (while I am in Canada) and asking me to add a $[redacted] gift card to a product in my shop to send to their 'daughter'. When I declined to participate in the scam, they went silent, confirming my suspicions. I want to alert others about this individual to prevent further scams. Thank you, Sunita

Hello, I am reaching out because I am having trouble obtaining a refund from AzulWood. I had believed I was buying a coffee table from them, but it turns out I only purchased the "plans" for £47. As a 66-year-old woman living alone, I lack the skills to construct a coffee table. I simply wish to receive my money back, but I have not received any response from the company or Etsy. Can anyone assist me with this issue? Thank you, Glenda D.

Hello, I am reaching out because I am feeling a bit lost. I am a designer who recently opened my Etsy shop, Lisajane31Créations. I have a sales balance of [redacted].30 euros but have not received any funds in my account. I received a request to confirm my bank account details, but I am unable to find a window or link to complete this on Etsy. It seems like there may be a bug on my shop page. I have reached out to customer support, but their responses seem automated and do not address my issue of not being able to confirm my bank account. This situation is demotivating as I am putting in effort without being paid. Can anyone offer assistance with this matter? Thank you. Elisabeth Prevost

Hello, I recently launched a shop and conducted a test sale. Unfortunately, I haven't received the money from my test sale in my bank account. Etsy requires me to verify my bank account by confirming a deposit they sent, but I haven't received it. Despite contacting Etsy through chat and email for several months, they continue to advise me to check for the deposit that I never got. I need to validate my bank account with the deposit amount from Etsy to access the funds from my shop. Any advice or suggestions would be greatly appreciated. Thank you, Ori.

I reside in Vietnam. My shop had its first sale, then two days later, without any email notification on 08/03, it was closed. I filed an appeal, case number #[redacted]7, and was informed to wait for 14 days. However, after 13 days, I received an email stating my account was permanently suspended without providing a reason. I promptly responded to appeal that decision but did not receive any further communication. When attempting to file a new appeal, my previous case disappeared, and I have not received any response. After reaching out via Twitter and receiving no reply, I filed another appeal which led to another permanent suspension notification under case number #[redacted]9. Despite responding promptly, I have not seen any progress. I am concerned they may close this case without addressing it. I would appreciate any guidance on how to directly communicate with them to resolve this and reinstate my store, where I sell handmade items. Thank you for any assistance.

I'm reaching out for assistance regarding an order issue with a dressing table and mirror that my daughter purchased on Etsy on January 9th, with reference number NDKKTH23-1. Initially, I was informed that the item was out of stock and a full refund would be provided. However, the item became available again, and I confirmed that I still wanted it. I was then informed it would be shipped in February, but it has not arrived yet. I've tried contacting the seller via messages but have not received any responses. Any help would be appreciated. Thank you. - L. Baines

Dear Customer Service Team, I have been patiently waiting for an order I placed in December last year which costs less than $10. I provided my cell phone number in the email, but unfortunately, no one has contacted me yet. I am not very familiar with computers, so I prefer communication via phone. I am not seeking a refund, just the item I ordered. Please get in touch with me at [redacted]. I appreciate your assistance in resolving this matter. Thank you.

I placed an order with your company under the names Shequita Revels and Yvonne Revels. I received Shequita Revels' order, but I have not received Yvonne Revels' order with the order number [redacted]3. I recently lost my mother and may have made an error when confirming the delivery of the items. I reached out to clarify that I haven't received Yvonne Revels' order, and I was informed the items should arrive between March 24 and April 1. However, I have not received them yet. I have spent over $[redacted] on this order and am concerned about not receiving it. I have made a recent order with your company and now I am requesting a refund or the delivery of my items.

I recently started a new Etsy shop which was unfortunately permanently suspended after only two weeks. I received an email stating that my shop was suspended but with no specific explanation provided. Despite multiple inquiries, all I receive are vague responses listing possible violations without pinpointing the exact issue. Without knowing what the problem is, I am unable to address it accordingly. Each time I submit an appeal, I receive the same generic email with a different name attached, still lacking clarity on the situation. I am at a loss as my products are all authentic and handmade, my bank account is verified, and I have not infringed on anyone's work. I am reaching out for assistance from a real person to resolve this matter.

I placed an order for a T-Shirt on March 22, [redacted], and monitored its tracking progress. Unfortunately, USPS notified me that the package was intercepted. The package ended up in Santa Barbara, CA, and was signed for in Carson, CA, though I am located a hundred miles away. Despite reaching out to the store via email three times, they are unwilling to issue a refund due to the incident occurring in the delivery process. The tracking number for my order is RE[redacted]96GR. This situation is causing me stress as the $35.83 I spent on the T-Shirt may not be recoverable. I am starting to doubt purchasing from international stores in the future. - R. Senke

Dear Etsy Support Team, I hope you are doing well. My ETSY KeshMarketplace account has been suspended, and I believe I have not violated any policies or terms. I have been diligently working to establish myself in the leather profession and plan to trademark my products in the future. Therefore, I kindly request that my account suspension be changed to a shop closure. All the photos on my account are original and of high quality. Despite providing accurate information, my account has been suspended, and I am unsure of the cause. I would appreciate it if you could provide me with the steps to reinstate my account promptly. Thank you for your time and support.

Hello, I mistakenly entered the wrong account number for my Etsy shop and now I am unable to verify it. This has left me unable to enter a correct account number as the option to update it is now missing. I have attempted to seek support from Etsy but have not received any helpful assistance. Unfortunately, contacting them by phone has also not resolved the issue. Can someone please provide guidance on how I can rectify this situation? Thank you, Arne.

I purchased gold grills with free delivery, but there was no specified time frame. I had to redo the molds, purchased a new kit, got it done, and gave the package to my grandmother to ship. Unfortunately, she forgot about it for a few months due to a family death. Now, Etsy claims the free delivery offer is expired, and they want me to pay $20 for shipping to receive my order. I already paid for the molds and shipping twice, so I don't think I should have to pay extra for the delayed delivery.