Enterprise Rent-A-Car Customer Service Issues

Hello, my name is Neshawn Carter, and I can be reached at [redacted]. I made online reservations from home, which were confirmed. However, upon arrival at two different locations via cab, the rental vehicle was not available. I had to pay nearly $[redacted] for the cab fare. Despite the advertised promise of being picked up by Enterprise, I incurred this unforeseen cost. I am requesting compensation and that my reservation be honored at a discounted rate as I need to visit my mom for her birthday.

When I viewed the rental before agreeing to it, I raised my concerns about the black cloth seats due to having a white dog. The representative assured me that their new COVID detailing would take care of any dog hair. They also suggested adding extra coverage for a few dollars a day for peace of mind during my 10-day rental. Upon returning the car, the manager immediately mentioned a $[redacted] third-party detailing fee and charged me for a quarter tank at a marked-up price. To my surprise, I was then informed that I owed nearly as much as the rental for the peace of mind insurance, which was much more expensive than a few dollars a day. When I questioned this, the manager referred me to my email where I had apparently initialed the agreement. I felt misled as I would not have agreed to such high costs unknowingly. Now, I am faced with unexpected charges totaling $[redacted] for insurance on a rental, which is unreasonable and keeps me from returning as a non-insurance customer. Transparency is crucial in these situations to build trust with customers and encourage repeat business.

I reserved a truck rental online with our local Enterprise, but when I arrived to pick it up, I was informed that the vehicle was not available as it was still in use due to an insurance claim. The uncertainty of when the current renter would return the truck has thrown off my plans, resulting in significant inconvenience and increased costs for myself and two other parties involved. I am frustrated by the situation and disappointed that my reservation did not guarantee me the vehicle. I would like to address this issue and seek a resolution, as this experience has left me feeling very unsatisfied with Enterprise.

I have been attempting to call Enterprise in Fort Pierce on Midway off of US One since 9 o’clock this morning. I have left messages but have not received any call backs. My insurance company arranged a reservation for me following a car accident yesterday. Despite my attempts to contact the store, it keeps showing as closed. Every time I have dealt with Enterprise in this area, there have been issues. I am disappointed and frustrated with the consistent poor customer service and lack of care from the employees. It seems like they are not honoring the business hours advertised. This experience has made me reconsider doing business with Enterprise in the future. I believe they need to hire a new team to improve their customer service.

I have been renting for almost nine months as a caretaker in Denver, Colorado, paying nearly $[redacted] monthly. Despite my loyalty as a platinum member with accumulated points, I have seen others secure much cheaper rates. I am struggling to save for a car due to the high rental costs. I have made countless requests for a better deal and have even seen my rate reduced to $[redacted] a month, but it's still difficult for me financially. As someone reliant on my car to care for my 87-year-old client, I am hoping a higher authority within the company can consider granting me a more affordable rate. Your assistance in finding a solution that allows me to financially sustain myself while fulfilling my caretaking responsibilities would be greatly appreciated. Thank you for your attention to this matter.

I rented a car in Scotland through a travel agency. Upon pickup, I requested to add my loyalty number for rewards, but it was repeatedly forgotten. After a chat with customer care, I was informed that the member number must be included in the initial reservation to earn rewards. Despite the agent's unsuccessful attempts to add it now, it's frustrating that this policy hindered their assistance. As a loyal Gold member, it's disappointing, and I may reconsider future bookings if this rigid policy persists. Perhaps a cost-benefit analysis could showcase that providing rewards is more economical than losing revenue from customers like me. Thanks, Tom Chapman.

A few weeks ago, I used Enterprise for a car rental and encountered multiple issues. Despite several conversations with their customer care department, who provided a policy number for the promised refund, I have yet to receive any money back. It has been nearly the end of the year, and instead of a refund, I have received two bills from Enterprise claiming I owe them. This situation is becoming extremely frustrating.

Last year, I rented a BMW 3 SUV from Enterprise at Rick Case Honda in Weston, FL. During my trip, there were issues with the check engine light and unresolved toll charges on my account. The corporate office had the manager contact me, apologized, and offered a discount for a free day on my next rental. When I tried to redeem this offer for a two-day rental recently, the agent claimed there was no record of it. Denzil at the counter was friendly and offered an upgrade, but the promised discount was not applied. This occurred around April or June of last year. I am a loyal customer, and I am disappointed by the lack of follow-through on the discount offer. Concerned, Reinaldo Davalos

I recently rented a BMW from the Westmont Illinois Enterprise location. My name is Emily Marx, and you can reach me at [redacted]. I'm stuck in the freezing cold after leaving the lot and going to a store. The key fob's unlock function is not working, even though the lock works fine. When I press unlock, it beeps twice, but the doors won't open. I need urgent assistance to resolve this issue.

Regarding Trip #[redacted]82 and Invoice#[redacted]0, I am inquiring about a refund from 11.22.22 that I was expecting. I have been in contact with Hunter at phone number [redacted] who informed me the refund should take 7-12 business days. However, almost 30 days have passed, and I have not received it. Additionally, there was supposed to be a 3-day free rental included in this reservation which I have not received. During our rental experience in LAX, the vehicle had a wheel bearing issue forcing us to drive slowly to Burbank. Unfortunately, the service we received upon arrival was extremely disappointing. The staff member was rude, condescending, and unapologetic about the delay and safety concerns we had. This behavior is not in line with National's service standards and should be addressed. The safety risks we faced due to the vehicle issue were concerning, and the lack of appropriate customer treatment was unacceptable. This experience has been frustrating, especially considering the circumstances as we were on our way to a family funeral.

Today, I went to pick up the car I had reserved. Lawrence asked for two forms of address proof because he couldn't verify my information, even though it was the same as my previous rental three months ago. Even though I had a real ID, my water bill was not sufficient, so I had to get an electric bill. When I returned with the required documents, Lawrence had called Nell Scout from another location. I felt uncomfortable because Scout was handling my debit card manually, while Lawrence blocked my view. I prefer not to deal with Scout due to this experience. My member ID is 8D48CF7, and my confirmation number is [redacted]. I hope to receive a complimentary rental from Enterprise due to this recurring issue.

I was disappointed with the way the agent handled the car rental process. When I picked up the vehicle, the agent did not inspect it for damages before having me sign the paperwork. Additionally, he led me to a muddy and bumpy area beyond the parking lot to collect the car, where I noticed damage and asked him to note it down. During this process, I had a serious fall on uneven ground, resulting in bruises on my hip, thigh, arms, hands, and fingers. The fall was so severe that I needed the agent's help to stand up. Days later, I am still experiencing significant pain in my back and leg, which has required medical treatment including injections and pain medication. I believe the rental company should compensate me for the pain and suffering caused by this incident. At 61 years old, such a fall could have had far more serious consequences.

I need to clarify the amount owed for the rental. The local manager accused me of stealing the vehicle, which led to my arrest. I have been a victim of internet fraud, with money missing from my accounts. Despite these challenges, I called the national hotline to inform them about having the car. I was planning to return it once I was able to. There was a $[redacted] charge on my BofA card, aggravated by a $[redacted] charge from the storage facility on the same day. The situation escalated when I was arrested at gunpoint before I could return the car. The rental started as an insurance agreement, but I ended up keeping the car for shipping purposes. I incurred additional expenses like a new battery and $[redacted] deposit. I am willing to settle the amount owed and seek some form of apology and restitution for the misunderstanding. Please contact me urgently as my wife is heading to the hospital due to a nervous breakdown. I am in Palo Alto and have funds available. I have reached out to Enterprise at [redacted].

I recently discovered that I am on your "do not rent" list due to a misunderstanding with one of your employees over two years ago. The incident occurred at a Geico insurance claim on my totaled car when I tried to pick up a rental at a collision center in Des Moines, IA. The employee was rude and disrespectful, particularly when I mentioned I didn't have the required fifty-dollar deposit. After I explained that I needed to retrieve my credit card from across town, he unprofessionally dismissed me by saying, "that looks like your problem." This interaction led me to leave without renting a car, only to later find out I was placed on the "do not rent" list. I am employed by AHEPA Housing, and they are planning to send me to Indiana multiple times in February, utilizing your services throughout their company in the Midwest. I sincerely apologize for the past incident and respectfully request to be reinstated. Given my work with elderly individuals in the community, I hope for a reconsideration to have my name removed from your list. Please reach me at +[redacted]8 or [redacted] promptly as this is urgent. Thank you for your attention. Best regards, James D. Alcala AHEPA Housing

I chose this location for renting a vehicle because it was the closest to Scripps Ranch. Unfortunately, the service I received was incredibly disappointing. Upon arrival, I encountered two young men at the counter. One was dealing with a loudly complaining customer, while the other seemed disinterested in helping. Despite having a reservation for a midsize SUV, the staff member still asked what type of vehicle I wanted to rent and questioned me extensively about insurance coverage. This encounter was by far the worst rental experience I have ever had, despite my two-decade history with National and Alamo. I even reached out to the manager after receiving a survey, but no one bothered to respond, further highlighting the poor service culture at this location. The lack of acknowledgment and follow-up only adds to the already horrendous experience I had.

Yesterday at 1:00, I rented a car for a week, but upon returning home, I noticed its tag was expired. After contacting the rental place, they were out of cars. Customer service mentioned swapping cars, and after speaking to 15 people, a tow truck arrived at 9:00 p.m. to take the car back. I arranged a ride to the airport and faced a 2-hour wait in the cold due to issues attaching the new car in their system. After a lengthy process involving supervisors and managers, I finally got things sorted by 11:30 p.m. I needed the car to get to work at 4:00 p.m., which didn't happen because of this ordeal. This has been one of my worst rental experiences, and I hope for some form of compensation for the trouble before I post my review online.

I am requesting a refund for an unused day that I was charged for on my rental car. I was informed that I could return the car early and receive credit for the unused time, but when I returned it after closing, I was billed an additional day plus insurance. I was not aware of being charged for returning the vehicle after hours, which is why I returned it early. I would like a refund to be credited back to my card as originally promised, or alternatively, receive a credit for the unused day for a future rental. My contact information is [redacted] and my email is [redacted] or [redacted]

Hello, my name is Sfc Theodis Crenshaw, and my rental agreement number is 9B7MKN. I reserved a midsize car over the phone for $[redacted] for 3 days. When I arrived, I was given a damaged Camry. I believe they should not rent out damaged vehicles. As I am in the military and had a mission to attend to, the manager at the Copperas Cove, TX location provided a different car but at a cost of $[redacted] per day, nearly triple the initial rate. I think if they didn't have a vehicle in the same category available, they should have offered an undamaged one at the same price. I spoke to the manager, who mentioned corporate rules prevented any changes. I would appreciate it if someone could address this issue as I felt exploited instead of being helped. Thank you for your attention.

I need help with a rental car billing discrepancy. We rented from Enterprise and according to the bill, we returned the vehicle on April 10, which is inaccurate. We actually picked up the car on March 29 at 5:46 PM. The rental agreement stated we should return it on April 8 at 12 PM. We visited the Enterprise Rockwall branch in Texas on Saturday at 9:30 AM to inquire about returning the car after 12 PM but before 5:46 PM on the same day. The staff assured us we could drop off the car between 1 PM (when they closed) and 5:46 PM without incurring extra charges. We completed this on Saturday at 4:30 PM. Please, could Enterprise review and amend the final invoice accordingly? When we visited on Saturday at 9:30 AM, there were only 2 employees at the Rockwall office, so verifying this should be straightforward. Rental Agreement 99KNWX.

I have been comparing prices at local stores and came across an Enterprise branch that is 53 miles away in a different state. Unfortunately, because I only have a debit card and am 3 miles over the 50-mile restriction, I was unable to rent a car there. Despite being a Plus member, the website allowed me to make a reservation. However, this could have left me in a tough situation when trying to pick up the car on Saturday. This is particularly important because my son, who is in the US Navy and has been deployed for 8 months, is returning on Sunday. I opted for this location due to a $[redacted] price difference for the same car on the same days.