EliteSingles.com Customer Service Issues

I need to cancel my subscription and request a refund for the charge. I tried to contact you by phone but couldn't find a number. I had login issues and couldn't determine whether it was the username or password causing trouble. Once that was resolved, I found the pictures too faded to be useful. This has been quite frustrating, and I am not satisfied with my experience. Kindly cancel my subscription and issue a refund. Capital One has not seen the charge yet, but if it appears, I will dispute it.

I would like to cancel my premium subscription. I have not had any contact with matches and the matches I receive are out of my age and educational range. My profile specifies age 62-69 and a preference for someone with at least a bachelor's degree, but I have been receiving matches up to 78 years old and some with lower education levels. I am disappointed and request a full refund for the remaining subscription period. Also, I tried calling your phone number and waited for an hour without anyone answering. Please process the refund to my Prime Visa ending in [redacted] expiring on 11/26. The card used for the purchase no longer exists. Thank you. - Karen W.

Hello, I am requesting a refund for an unauthorized charge of €62.10 that appeared on my bank statement. I have never visited your site, created an account, or made any payments. I would like to resolve this issue promptly without involving the local authorities. Thank you for your attention to this matter.

Hello, I have attempted multiple times using my iPhone to stop the automatic renewal of my service. I was informed of a one-year "automatic" renewal through email yesterday for next December. I want to make it clear that I am opting out of renewing my premium membership. Receiving such a notice a day before the renewal date is unreasonable. I should have been informed at least a month earlier. I am displeased with this dating site on all fronts. Receiving this notice after the reactivation date is unsatisfactory. I request an immediate cancellation of my premium membership with no complications. Despite following the necessary steps on my iPhone, I am still being listed for auto-renewal. Please refrain from charging my credit card; otherwise, I will cancel it, dispute the charges through my bank, and leave negative feedback online. Making the cancellation process so challenging feels like a scam. The dating site has been fraught with fraudulent profiles, and I wish to discontinue my subscription. Kindly facilitate an easy cancellation for me. I reiterate my request to not renew my membership. Any upcoming charges will be contested through my bank, and I will be successful. I anticipate a quick response confirming the cessation of future charges on my account and the termination of my membership.

I found your profile interesting as we seem to have some common ground. Family is important to me, especially my granddaughters who are studying at McGill and UCLA. I may mention them a lot, so be ready for that. I value a connection where we can share coffee, thoughts, and create happiness together. Respect towards women is crucial to me, and I believe in equality. I am a caring and sensitive individual who appreciates romance and believes in meeting face-to-face to truly understand each other. I have a spirit for adventure and keep myself in good physical shape. If you are interested in meeting, feel free to text me your number or call me at ([redacted]) for a simple coffee outing. Let's chat and arrange a convenient time and place. Looking forward to potentially meeting you soon. Best, Jack

As journalists continue to craft their narratives, some turn to social media while influencers tailor their stories. Intrigued by the concept of selecting a relationship, my interest in the relational industry sparked. Amassing information on various free dating sites, I explored options such as: a) Free dating sites b) Best Dating Sites in Canada - Best Online Dating Sites (top10bestdatingsites.ca) c) Match® | Home | The Leading Online Dating Site for Singles & Personal d) Zoosk | Online Dating Site & App to Find Your Perfect Match e) EliteSingles | One of the best dating sites for educated singles Creating profiles with caution, I hesitated to commit to a monthly fee without understanding the full benefits. Seeking insight on the functionalities of these services, I welcome guidance in navigating and maximizing their potential. Please utilize my account: [redacted] Warm regards, W. Meunier

I did not authorize the charges on my account for six months. The lack of transparency in your process is concerning, and I intend to resolve this matter. I request a refund to my bank account as it's challenging to find a correct contact number for you. Despite several failed attempts to reach you, I have been unable to get through as I was given incorrect information. The matches provided do not align with my preferences, casting doubt on your service. Frustrated by the lack of communication after two days, I plan to report this issue to my bank's Fraud department. Your approach of offering a free service but then requiring banking details and charging immediately for a prolonged period is unacceptable. I am a professional, and the mismatched profiles sent to me are not appreciated. Rest assured, I will address this matter promptly and through the appropriate channels.

Dear Customer Service, I have been trying to reach out for some time now regarding an issue with my subscription. After realizing the high cost and deciding to cancel, I made sure to follow the cancellation steps promptly. Despite checking multiple times to confirm the cancellation, I was surprised to see that I was charged for another six months of premium membership. My bank advised me to contact you before taking further action, so I am requesting a full refund for the automatic subscription charge in March [redacted]. Thank you, Brenda R. [redacted]

Dear Customer Service, I signed up for your website with high hopes that I would meet genuine individuals who meet my criteria. Regrettably, I am consistently receiving messages from fake profiles or individuals requesting to chat off the platform. Despite specifying a 50-mile search radius, I am being matched with people located far beyond that distance. It has been a month since I joined, yet I have not received any meaningful connections. Moreover, the lack of responses to my messages reinforces my suspicion that these profiles may not be authentic. I am very unsatisfied with the service provided and would like a refund. Kindly calculate a prorated amount for the time I have been a member and process the refund accordingly. Thank you, Sandra C.

I would like to cancel all my subscriptions with Elitesingles that were erroneously charged on 04/05/[redacted] by R. Arnott using Mastercard ending in [redacted]. I did not authorize this subscription due to the high fees and financial difficulties. The charges were taken without my consent, and I will take steps to recover them. Please stop the automatic renewal of these charges. I cannot provide my password for security reasons. I am dissatisfied with Elitesingles' actions and will not use their services again until I receive a full refund and apology. Thank you. - R. Arnott

I find the service overwhelming (Elite Singles) and would like to cancel as soon as possible. The number of women and smiles is too much for me to handle. It has also exposed me to scams. Although I acknowledge that you have made attempts to identify questionable contacts, my own misjudgments have exacerbated the issue. I was recently contacted by a woman who claimed to be an Officer in the US Army serving in Syria on a peacekeeping mission. From the start, I was suspicious and a brief internet search yielded no results. I plan to contact the Pentagon on Monday. Her name and email are Jody Disiderio, email Jody [redacted] I obtained her email from someone on your system who recommended her as a wonderful woman to contact. She is described as Irish-Russian, a good storyteller with more charm than substance, and has shared pictures in her Major's uniform. While this may be genuine, there are not enough facts for a definitive conclusion. - Stan Smith

After trying out a free trial and upgrading to a premium package, I encountered issues with the dating app. Despite promises of quality matches in my area, many profiles disappeared, leaving only a few eligible singles from Chicago. Some profiles even featured the same person with different ages, clearly deceptive. Most users were located far beyond the 50-mile filter restriction, unlike competitor sites allowing tighter distance preferences. Upon closer inspection after downloading the app, the number of potential matches decreased, and I received messages from scammers. I captured evidence of these problems with screenshots. Overall, this platform fell short of expectations, offering a subpar experience not worth the investment of time or money.

I am not happy with the quality of the profiles I am receiving. Most do not meet my standards of appearance and self-care. I prefer individuals who are visually appealing and are at least 5'10 tall, aged between 40-48. I am seeking better matches that align with my preferences. I have a specific criteria in mind and am looking for someone who will genuinely care for me, as opposed to past experiences where I felt taken advantage of. I had unfortunate encounters with online fraud, losing a significant amount to impersonators who claimed to be Leonardo DiCaprio. This has made me wary of online romance scams. Despite using a matching service, I am yet to find someone who meets my expectations.

Please assist in cancelling my subscription to the Elite Singles dating website. I am requesting a refund for the remaining pro-rated amount owed to me. The website has not met my expectations as the individuals contacting me appear not to have read my profile. It clearly states I am not seeking a husband and would prefer to date someone in the NYC metro area. Unfortunately, the majority of messages I receive seem generic and insincere, often mentioning that someone close to them saw my profile and suggested they reach out. These repetitive messages make me suspicious of potential scams, leading me to ignore them. Interestingly, I receive more genuine and appealing interactions on Instagram compared to Elite Singles. Thank you for your assistance. - J. Sheffield

After spending two weeks here, it's clear to me that this is a scam. I'm quite upset. I've never had to use a complaint department before, and now I've had to do so three times on this platform. It's essential to put an end to this fraudulent activity. Every person I've interacted with here seems fake. I'm questioning if this is a criminal scheme. I hope a genuine individual from a location much closer to East Alabama contacts me soon. The responses I've received appear automated, as they quickly ask more questions without missing a beat, even when I purposely send absurd messages. This situation needs to be resolved immediately, or I demand a refund.

Hello Elite Singles, My husband, Dr. Bernard Brookes, a psychologist, and I, Corey Hampton Brookes, met in October [redacted] on Silver Singles. After living together for 1.5 years, he proposed on July 23, [redacted]. However, unfortunately, our 1st-year anniversary in July [redacted] might mark the end of our marriage. Bernard has shown a pattern of deceptive behavior and struggles with commitment, possibly due to his past battles with prostate cancer. He has engaged in inappropriate online activities, betraying my trust. I feel obligated to share my concerns about Bernard's behavior to prevent him from potentially taking advantage of other women on dating sites. Despite my emotions, I am planning to file for a divorce soon. It's important to highlight these issues to protect others from experiencing what I have gone through with Bernard. Thank you for understanding. Corey Hampton Brookes

I am requesting a refund from Elite Singles due to numerous scam attempts on the site. I received multiple identical emails from different members mentioning someone named Jody, which appears suspicious. Despite being 82 years old, I am receiving messages from women in their 20s, 30s, 40s from various locations, which does not align with my preferences. Some messages even mention a person claiming to be a Lt General in Syria named Jody. Additionally, there are multiple requests for contact from a member called Barbara regarding the same individual. I no longer trust the authenticity of the site, as the responses seem to be from individuals seeking a sugar daddy, not as advertised. I kindly request a refund for any remaining subscription fees and immediate removal of my profile, including all associated information and photos. Thank you. - Dr. Steve Bein

I signed up for a subscription on 8/7/22 and have encountered three men who seem like scammers. I need to cancel my subscription immediately and remove my profile from your site. Your lack of screening for subscribers is disappointing, especially considering the high cost compared to other dating sites like Zoosk where customer support is readily available by phone. I am requesting a refund and the prompt cancellation of my subscription. Name: Antoinette Parker Email: [redacted] Phone: [redacted]

Subject: Concerns with Elite Singles Phone App Dear Elite Singles Customer Service Team, I recently upgraded to a "premium" membership on your platform, but I have encountered multiple issues with the phone app functionality. The app does not perform as described and is difficult to navigate, echoing the frustrations expressed by other users in online reviews. Users have reported various problems, including the inability to send messages to other members and potential scam interactions. I kindly request a full refund of the payment made via PayPal due to these unsatisfactory experiences. If my refund request is not processed within the next two days, I will be compelled to escalate this matter to my State's consumer protection office and the Attorney General's office for further investigation. Thank you for addressing my concerns promptly. Best regards, C. G. [redacted] [redacted]

I'm curious about the total cost of your services. The contract provided lacks details about pricing, which is frustrating. I was hoping for transparent information about the expenses involved. As a dancer who meets many women, I won't require your services if they are overpriced. It's disappointing that the cost is not readily available, but if that's the case, I'll move on without any regrets.