Easyjet Customer Service Issues

Hello, I made a booking through booking.com for a flight from MXP to AMS on 7/9 at 18:30. The order number is K5M6K67, with the flight operated by U23857 under the name Ning Ning Yang. Unfortunately, I am unable to make this trip to Italy this weekend and would like to request a change of date to August 6 at the same time (18:30). I understand there may be fees involved, and I am willing to cover them. Please advise me on the necessary steps to proceed with the date change. Thank you and have a wonderful day! Kindly respond at your earliest convenience. Best regards.

I made a holiday booking on 15th June under Reference [redacted] that included flights from Gatwick to Malpensa. Initially, the flight times were inconvenient, so I paid an extra £[redacted] to secure a later flight to avoid an overnight stay in Gatwick. I already checked in, received my boarding passes, and even arranged train tickets to Gatwick. However, I was recently informed that my departure flight time from Gatwick had been changed to an earlier time, rendering my train ticket useless and requiring an overnight stay, which I sought to avoid by paying the premium. I had selected seats and obtained boarding passes for the original flight EZY8305 at 13:20, which now appears fully booked. Considering my early booking date and arrangements, I request to remain on the initial flight or receive a refund for the premium paid. I hope for a prompt and positive resolution to this matter.

I am looking to change my flight to an earlier morning time. My reference number is [redacted]. The holiday is scheduled for July 15th, [redacted], to Benidorm for 7 nights, with a return on July 22nd, [redacted]. My current flight is at 4:35 PM, but I prefer to switch to the 6:35 AM flight, if possible and depending on the cost. I have attempted to do this through the app, but I am not very tech-savvy being in my 70s. I would appreciate your assistance in this matter and a prompt response. Thank you.

Hello, I wanted to inquire about the status of my damaged luggage from my recent trip with easyJet from Paris to Nice. I have already filed a report at the airport and would appreciate an update on the situation. Below are the details of the report: - FILE REFERENCE: NCEU216221/07JUN23/1609GMT - PASSENGER: Mr. Y.Z. - FLIGHT/DATE: U24529/07JUN - ROUTING: CDG/NCE - DESCRIPTION: Grey aluminum/silver upright hard material luggage, 77 cm, bottom crushed Thank you, and I hope you have a great day!

I experienced a series of delays and complications during my journey from Bari to Gatwick on flight number EZY8282 on the 11th of July. The flight was rerouted to Birmingham due to low fuel, causing me to miss my connecting Ryanair flight to Dublin. Unable to find accommodation, I had to spend the night at Gatwick airport. This resulted in additional expenses for a new flight to Dublin, car parking, a missed workday, and an extended travel time. Despite the airline staff's efforts, the lack of available airport assistance was disappointing. I am seeking compensation for the inconveniences faced during this journey. My name is Danielle Twomey, and I can be reached at [redacted] or +[redacted]72.

My son misplaced his phone at Gran Canaria airport, and it contains valuable photos of his daughter. The phone has been found and is currently at the 'lost and found' in Terminal 1, with a photo and contact number provided. It would mean a lot to us if a member of Easyjet's staff could pick it up and bring it to either Manchester or Liverpool Airport, as my son cannot afford a courier to retrieve it. This was Brenton's first flight, and he is very upset about losing his phone. We are willing to pay a reasonable fee to get it back. We greatly appreciate any help Easyjet can provide in reuniting my son with his phone and cherished photos.

Upon realization that I forgot my passport, I promptly changed my flight with easyJet to the next available one, covering the price difference. Despite being an easyJet Flight Club member, exempt from a re-booking fee, I had to pay a £[redacted] booking fee as I didn't have my membership number at the time. Despite reaching out to easyJet's customer service twice over the past two weeks, I am yet to receive a refund for the extra fee.

I am very sorry to hear about the passing of your mother-in-law. Despite the circumstances, it's essential to address your flight booking needs promptly. Your son has been diligently attempting to reschedule the flight for the 1st of September. Communication with EasyJet customer service has unfortunately been challenging, lacking empathy and understanding given your current situation. Obtaining a voucher to rebook has proven difficult, especially as the death certificate processing is delayed due to the distance you are from the registration location. You are in urgent need of speaking with EasyJet UK to address this matter effectively. Your patience and cooperation during this challenging time are truly commendable.

I received a call from 'Kevin' regarding a lost Bluegrey upright hard-wheeled suitcase lost by Aire Lingus on June 16th, [redacted]. Interestingly, Kevin contacted the number on the laminate of the suitcase, which then reached my associate in Los Angeles. I reside in Vancouver, WA. My name is Dover Weinberg, and my address is [redacted] N.E. 30th Ave. Vancouver, WA [redacted]. The Aire Lingus flight tag number on the suitcase is EI027518. During my trip home, Aire Lingus was partnered with United, and my United number is PDX81118M. I am missing precious items in this suitcase, and despite being one of a party of 7, I am the only one who has not yet had all bags returned. I kindly request the prompt return of my suitcase. Thank you for your assistance.

Hello, I just wanted to share my recent experience. My wife flew from AGP to BRS on July 25th and returned. She repeated this journey on August 13th and returned today. The booking references were KSR2NE and KSVDMG9 accordingly. While the booking details and boarding passes were correct, the email reminders showed departure/return airport as LPL John Lennon. This may just be a "glitch," but it could potentially confuse someone who might think they made a mistake with their booking. Overall, everything went smoothly with EZY. Thank you, Martin

Hello, my name is Rajesh Kumar. Last night, on the 16th of August, [redacted], I had a flight from Faro, Portugal to Dublin, Ireland with a layover in Bristol. I flew from Faro to Bristol with easyJet, and then took a connecting Ryanair flight to Dublin. Unfortunately, my bag was left behind at Bristol airport, which contains important documents and medications. I've already contacted Ryanair, and they advised me to ask for assistance in retrieving my bag. My flight number was EZY2874 and my boarding pass number is XH540748. If possible, please arrange for my bag to be sent to Dublin airport via a Ryanair flight so I can collect it there. If not, kindly send it to my address at 13 Thorndale Close, Kingscourt, County Cavan, A82H309. In case of delivery to my address is not possible, I'll retrieve it from Dublin airport. The documents are very crucial, thank you.

Subject: Discrepancy in EasyJet Flight Reservation Hello EasyJet, I am writing to express my dissatisfaction with my flight reservation. My original booking, reference K5WVFSD, for a flight from Tel Aviv to London on September 12, [redacted], departing at 3:30 p.m. and arriving at 6:40 p.m., was not honored. Instead, I received confirmation for a different flight departing at 8:30 p.m. and arriving at 11:55 p.m., which I did not select. I am deeply upset by this error and demand that my original flight details be reinstated without any additional charges. Alternatively, I am requesting a full refund of the amount I paid. I kindly ask for a prompt resolution to this matter. Thank you, Y.A. Email: [redacted] Phone: [redacted]

Subject: Discrepancy in Flight Reservation - Booking Reference: K5WVFSD Hello EasyJet, I am reaching out regarding my flight reservation, as there seems to be a discrepancy with the details provided. I initially booked a flight from Tel Aviv to London scheduled for Tuesday, September 12, [redacted], departing at 3:30 p.m. and arriving at 6:40 p.m. However, upon receiving the confirmation, I noticed that the flight times had been changed without my consent to depart at 8:30 p.m. and land at 11:55 p.m. These altered timings were not the ones I selected during the booking process. This unexpected change has caused me great distress and inconvenience. I am requesting that my original flight schedule be reinstated promptly. Should that not be possible, I am seeking a full refund without any deductions due to this issue. I kindly ask for a swift resolution to this matter. Your prompt attention to this situation is greatly appreciated. Best regards, Yaffa A. Phone no: [redacted]

Dear Esteemed Staff, I recently had a connecting flight in Copenhagen with the final destination being Beijing Daxing Airport (PKX). Regrettably, upon my arrival in China, my metallic suitcase with metallic colors was not received. The following information might assist you in locating my luggage: - Name: Zhang Wentao - Flight Date: 30.07.[redacted] - Flight Number: U25263 - Luggage Number: XH150930 If my suitcase is found, kindly contact Beijing Daxing Airport promptly to arrange for its shipment back to the airport. I truly hope that my luggage will be returned to its rightful place soon to avoid any further inconvenience. Best regards, Wentao Zhang

Good afternoon, my name is Olha Sirenko. I traveled with my daughter on an easyJet flight from Bristol to Barcelona on August 17th. We were removed from the flight due to my daughter's passport expiration at the end of October, even though I was able to check in online and received our boarding passes. I am seeking a refund or rebooking as this situation caused us to incur expenses by staying in a Bristol hotel, given the long distance to the airport. I am also concerned about the lack of clear explanation and documentation provided by the airline staff regarding the passport validity requirements. My return flight is scheduled for August 23rd. Your assistance in resolving this matter is appreciated. Thank you.

On July 23rd, I traveled from Edinburgh to London. When I arrived, I discovered my luggage was damaged, with the wheel and base missing. I filed a complaint right away. Unfortunately, I have not received any response from EasyJet since then. I have shared all the required pictures and documents but it seems my requests have been overlooked by your team for weeks now. I am still waiting for any communication regarding compensation, either by wire transfer or by sending a new suitcase to my address in Israel. Please, get back to me soon. My mobile is [redacted]62.

I was on flight EasyJet EZY808 from Edinburgh UK airport to London Gatwick on August 17th. My confirmation code is K5K526K. The flight experience was a disaster. The bag clerk mixed up our luggage with another passenger's, resulting in our bags being in Bristol, UK instead of with us in Los Angeles, CA. We had to buy essentials as our luggage didn't arrive during our 4-day holiday. Moreover, the flight was delayed for over an hour, and there were issues onboard with spilled milk on my sweater and an unzipped pants zipper on a male flight attendant. This whole ordeal was unprofessional, and I am looking to speak with someone about a refund for our flights and luggage fees.

Hello, I am writing to share my unpleasant experience during my recent flight from Budapest to London on the 28th of August. The flight was scheduled to depart at 10:10hrs. Despite the aircraft being ready for boarding on time, a system breakdown by EasyJet resulted in multiple tickets being sold for the same seat, leading to a delay of over 90 minutes as the cabin crew and ground staff resolved the issue. As we were about to depart, we were notified of an Air Traffic Control failure in London, causing a further delay. After waiting on the plane for 6 hours, we were eventually disembarked without any clear information about the next steps for our flight. Although I attempted to use the EasyJet tracker app for updates, no new information was provided until the following morning when I discovered that the flight had been rescheduled for the 29th of August without receiving any notifications. Due to the significant delay and resulting inconvenience, I have decided not to proceed with the journey and am requesting a refund. I am also seeking guidance on potential compensation as the delays were due to issues within EasyJet's control. Thank you.

We had booked return flights from London Gatwick to Dalaman, Turkey. However, we discovered our return flight was canceled just a couple of hours before departure. Despite EasyJet's refusal to assist us and being stranded in Turkey with no accommodation, we had to change our flights to the nearest available option - which unfortunately led us to a different region in Turkey, further straining our financial situation. This unexpected change caused distress with my partner's work, resulting in potential job loss. We managed to secure new flights with TUI, but the journey involves multiple legs and additional expenses totaling around £[redacted]. EasyJet claims we are not eligible for a refund due to the rebooking, leaving us in a dire financial predicament upon returning home without the means to cover basic living costs.

Hello, I work for Expedia, and I am reaching out on behalf of our mutual client, GABRIELA HERNANDEZ. She is inquiring about the confirmation number for a previously booked flight that was canceled on August 16, [redacted], from FSC to CDG with the booking reference K5FWG1J. The passengers included were GABRIELA HERNANDEZ, Olivia Elle Ballentine, Matilde Cristina Hernandez, and Juan Ramon Hernandez. As the tickets were ticketless, we do not have the confirmation number information due to the cancellation. Could you please email the customer with the confirmation number at your earliest convenience? Your prompt assistance and flexibility in this matter would be greatly appreciated. Thank you, Mich C. Expedia Customer Service Representative