Easyjet Customer Service Issues

I purchased a ticket for Airline from London to Lisbon via Trip.com with flight U22465 on 28 Aug [redacted]. Upon my arrival at Luton Airport at 16:00, I was informed by the Airport staff that all flights were cancelled without any prior notice. Due to an agreement I had to sign in Coimbra on 29 Aug at 14:00, I had to quickly purchase another ticket. I identified and purchased ticket FR7700 from Stansted to Porto Airport departing at 19:15. I had to rush to Stansted Airport using Uber services. Additionally, I had to book one night's accommodation in Porto. I am seeking reimbursement for all the additional expenses incurred, including the cost of the extra flight ticket, Uber transportation, and one night's accommodation.

Hello, I experienced a baggage delay from Milan Malpensa to Paris Charles de Gaulle. The reference numbers for the bags are CDGU213607 for Moises Sacal and CDGU213608 for Jocelyn Yanez. I have called the provided number and was informed that the bags were sent to London on flight BB2039 on September 8, then to Orlando on flight AA2677 on September 9, and were supposed to reach Mexico on flight AA2417 on September 9. I am frustrated as nobody seems to be giving me accurate information. Speaking to American Airlines in Mexico, I was told they do not have my bags and that the last report noted they were sent via DHL. I have been unable to contact EasyJet by phone, so I am reaching out here to request a prompt response with a contact phone number.

Hello, I am writing to seek help regarding the delay of my baggage from Milan Malpensa to Paris Charles de Gaulle. The reference numbers for the bags are CDGU213607 for Moises Sacal and CDGU213608 for Jocelyn Yanez. I have been trying to contact the provided number, but the information I received is confusing. According to the airline, the bags were routed from London to Orlando on flight BB2039 on September 8, then to Dallas on flight AA2677 on September 9, and they were supposed to reach Mexico on flight AA2417 on September 9. However, the airline in Mexico claims they don't have my bags and the last update mentioned DHL. Unfortunately, I couldn't reach EasyJet by phone. Could you please provide me with a contact number to address this issue promptly? I was informed by American Airlines that the bags were rerouted to Gatwick.

Dear Sir or Madam, I will be traveling with only one small personal bag. Due to health reasons, I need to bring a medical device for daily/nightly use. I have a medical certificate for this device. It is a bag measuring 32cm x 20cm x 22cm. Can this small bag be taken as an additional piece of luggage without extra fees? I also have a disability that affects my mobility. Is it possible to use a wheelchair for transportation within the airport? What steps do I need to take in this regard? I would greatly appreciate your response to these two inquiries. Kind regards, Tadeusz Pietrzak

Upon our arrival at Barcelona airport this morning, we proceeded to the bus transfer desk mentioned in the email you had sent a few days ago. However, the representative at the desk indicated that there were no arrangements for us. After showing her the email, she advised us to wait and eventually informed us that Easy Jet had canceled the transfers on the 11th of July. Despite the email indicating the location for the transfers, there was no mention of the cancellation. As a result, we found ourselves stranded in Barcelona with our young grandson, unable to communicate effectively in Spanish. After a considerable amount of walking and attempting to find a way to Salou, we are now on a bus headed in that direction. Unfortunately, there is uncertainty about whether the bus will take us directly to our hotel, as the driver does not speak English. We had to pay 59 euros for the one-way journey, despite having already paid for a return trip. This situation has been incredibly stressful, and I am in dire need of assistance. - Marie W.

I submitted a claim with Case ID: [redacted]00. My companion and I, who were traveling separately but booked together, each needed a separate hotel room due to our flight cancellation. Despite providing two different receipts with different names, customer service called it a duplicate receipt. We had to pay for both rooms after being stranded at an airport hotel late at night because of the flight cancellation. I am seeking a full refund for all expenses incurred due to Easyjet's mistaken judgments. Easyjet only communicates with customers through a do-not-reply email and their claim forms do not accept any information for my current claim. I am unable to submit a second claim for the same booking K5679SW. The original flight was on September 5th (EJU6745) and the alternative flight was on September 6th (EJU9745). Thank you for any assistance with this issue.

I was informed by Easyjet that my flight was canceled due to issues with the flight control centers, even though there were no problems between Lisbon and Valencia that day. The disruptions were only in the UK, which didn't affect my flight's route. Despite this, my flight was canceled after the original departure time and experienced multiple delays at the airport. My booking reference is K5979SW for flight EJU6745 from Lisbon to Valencia on 5th September. An alternative flight EJU9745 on 6th September was arranged. There were two passengers under one booking. Following the cancellation, a wheelchair passenger was left unassisted as if they ceased to exist due to the flight change. To address this issue, I am seeking compensation for the canceled flight. Please assist in resolving this matter promptly. Thank you, Freyer Boeckx

Due to the current situation in Israel, I am concerned about safety for my upcoming trip to Sharm El Sheikh in November. I am scheduled to depart on the 15th for 10 nights. If I decide to switch to a holiday in Fuerteventura at a lower cost, would I incur any fees for the change? The Sharm trip has been fully paid at £[redacted].24, while the alternative Fuerteventura holiday is around £[redacted]. Can I expect a refund for the price difference? I am inquiring if people are still booking trips to Sharm without any concerns amid the ongoing situation. Thank you for your assistance. - Mrs. C Longman, Booking Reference: [redacted]

I regularly travel with a soft bag that fits under the seat, but recently it was deemed too big, and I had to pay £48 on an EasyJet flight from Belfast. My cousin faced the same issue. The method of checking the bag is unreasonable, as it only allows small handbags through. Unfortunately, due to this, I lost earrings that were a gift. I hope to hear back soon, as this is the second time I have reached out since Monday the 9th of October.

Our flight from Corfu to Luton got cancelled because of the fire at Luton airport. We attempted to modify our flights using EasyJet Manage bookings, but it was unsuccessful, probably due to high traffic. We discovered 2 available seats on an EasyJet flight to Bristol, for which we seek compensation. However, EasyJet's compensation form doesn't accommodate this scenario. Contacting them only resulted in being redirected back to the form. I am currently €[redacted] out of pocket, seeking assistance on the next steps to take.

Good Morning, I booked an Easyjet Holiday to Santa Ponsa in Spain with Holiday Ref No [redacted]7 and Flight Ref No KSM8KHD. The trip was from Wednesday, October 11th to Monday, October 16th. Two days before the return flight, I received a text providing details for the shuttle transfer. The message instructed to wait at the drop-off point or main entrance 10 minutes prior to the scheduled pick-up time. Despite being outside the main entrance where we were dropped off by 14:30 for a 14:40 pick-up, the transfer did not arrive by 15:15. Upon checking with reception, I was advised to wait outside. By 15:30, the shuttle had not shown up, so I had to arrange for a taxi costing 43.90 Euros. I am requesting compensation for the taxi fare and can provide the receipt if necessary.

I was shocked at the lack of visible customer service at Lanzarote Airport. Despite my frequent travels, I have experienced better service in third-world countries. There were no staff to assist passengers, no information about the bus transfer to our hotel, and no clearly marked Easyjet buses outside the airport exit. As I walk slowly, I noticed other passengers equally concerned about the lack of assistance. Comparatively, other airlines displayed better customer service and respect. The shortage of staff for check-in was also quite noticeable, making the overall experience disappointing. I will not be using this airport again. - P. B.

Subject: Refund Inquiry for Cancelled Flight Booking Hello, I am writing regarding my recent flight booking under the name Judith Mendelsohn for flight number K6DC 4FK from Bristol to Edinburgh on 20/12/23 and returning on 03/01/24, with a total cost of £[redacted].92. I canceled the booking within the permitted 24-hour window, six hours before the deadline. I have checked my bank account and have not yet seen the refund of £[redacted].92 reflected. Could you please confirm if the refund has been processed? I was expecting it to appear immediately, as mentioned in your company's policy, minus the cancellation fee. Could you provide me with any reference or details confirming that the refund has been issued? I appreciate your assistance in ensuring that my refund is processed correctly. Thank you for your attention to this matter. Kind regards, Judith Mendelsohn

Hello, I was contacted yesterday by Easyjet regarding the cancellation of my flight from Liverpool to the Isle of Man on the 23rd of January [redacted]. They rescheduled me for a flight on the 22nd of January, which created issues with my connecting flight from Faro. Due to further cancellations, I had to rebook for the 25th of January and incurred costs for an unexpected hotel stay at Premier Inn Liverpool John Lennon for £[redacted]. I kindly request compensation for this situation. Please reach out to me soon to resolve this matter. Thank you, R.W. Long-time loyal customer of Easyjet