Easyjet Customer Service Issues

I made a booking for a connecting flight from Valencia to London. Initially, I flew from Valencia to Milan-Malpensa with Ryanair, then proceeded to the gate for my second flight to London Gatwick. I provided my boarding pass and vaccination certificate; however, I faced delays while trying to show my locator form due to poor connectivity. By the time I managed to present the form, all passengers had boarded. The departure time was scheduled at 13:25, but the flight left at 13:50. Now, I am stranded in Italy without the ability to book a new flight or accommodation for my onward journey to Gatwick.

My pink trolley was irreparably damaged. Passenger: Benedetta Lenhardy; Flight on November 29th, [redacted], London to Napoli, flight number: EZY2417; departure time 3:20 PM, seat 21D. The dimensions of the trolley are 40x66x20; LUMI brand, valued at approximately 50 euros; unfortunately, I do not have the receipt as I purchased the luggage a year ago. I request compensation for the damages either in kind or equivalent.

Hello, Booking No: [redacted] Amsterdam - Dubai (SI6SY6, K2RHJQM) Order number: LF6H97 Order date: 2 Dec [redacted] I encountered issues with my flight from Amsterdam to Dubai on 02.14.[redacted] at 7:15 in the morning. In Israel, I was not allowed to board my connecting flight to Dubai due to COVID-19, and I was deported back to Amsterdam. Additionally, I had another flight connection from Dubai to Afghanistan that I missed due to the disruption of the initial flight. Please assist in resolving this matter.

I have a flight booked to Paris on December 12th, but with the current Covid restrictions, I am unable to travel. I tried to request a refund or change the flight date online using the "manage my bookings" feature, but it only offers me three alternative dates in December, which doesn't align with the current guidelines.

Hello, The Swiss embassy has informed me that I will need a special travel certificate from you. I am traveling to Geneva in transit to France, not staying in Switzerland, but the current restrictions mandate a PCR test. Based on my doctor's input and the fact that I had Covid in October and recovered, taking a test would show a positive result. I have all my vaccination and booster certificates, as well as the positive PCR recovery information in my travel passport. However, despite providing this, they are still requesting a PCR test that will show positive. According to the Swiss embassy, Geneva Airport is experiencing chaos, and they mentioned that the airline must provide an exemption from the current requirements. Could you please assist or offer advice? Thank you.

Hello, My name is NING KANG, and my booking number is [redacted]. I recently booked tickets for a trip from London Luton to Iceland on 23rd December and back from Iceland to Luton on 29th December. However, the airline has informed me of a change to arrive on the 25th of December, which conflicts with my existing reservations for tours, hotels, and car hire. I need to stick to my original travel dates. Could you please clarify the reason for this flight change? Thank you, NING KANG

Booking Reference: K2NT1ZP Passenger Name: Mikellides As an international student, I won't be able to travel back home for Christmas due to personal reasons. I attempted to modify my flight via Manage My Booking on the Easyjet website, but encountered difficulties. I came across the details about the Protection Promise on your site, yet I'm unable to find the option for changing my flight. Could I receive a voucher for future travel or adjust my booking for a later date instead?

I made an early flight booking and stayed updated on the current travel information for flying from the UK to the Isle of Man. However, I recently discovered that the details on the Isle of Man website were incorrect, and now I am required to take a test upon arrival, which was not the case when I completed my final paperwork yesterday. After contacting the Isle of Man hotline at 01[redacted]71 and speaking with both the representatives and a manager, I learned that their website indeed contains misinformation causing confusion for several individuals. Despite providing my vaccination dates, recent positive Covid test results (01.11.21), and filling out an Immunity Exemption Certificate, I am still obligated to undergo an LFT test upon arrival and share the results within 12 hours. This is due to the possibility, as advised by Public Health in the Isle of Man, that I could test positive within [redacted] days of a previous infection. I am concerned about the potential need to self-isolate for 10 days if I were to test positive, impacting not just me but also those I planned to stay with, including family I haven't seen for over 2 years. I am seeking a refund, as this situation was beyond my control, given my careful planning, vaccination status, and adherence to safety measures. The inaccurate information on the Isle of Man Government website, which EasyJet points customers to, remains unresolved despite the staff's knowledge of the issue.

I am considering transferring my current booking with the reference K21SBTC to Tenerife on December 20th. I would like to use my flight ticket instead during the new year in [redacted]. My concern is related to the rising cases of the new Omicron variant. If the Canary Islands are designated as red, I may be required to stay in a specific hotel for 10 days upon returning to the UK, which could be costly and not covered by my travel insurance.

I would like to transfer my booking with the reference code K2L36CV to flights heading to Malaga on the 2nd or 3rd of March, with a return 6 or 7 days later. My attempts to do this online have been unsuccessful as I received a message stating that I must contact the call center. Currently, the wait time on the phone is 98 minutes. Unfortunately, due to the new Covid restrictions, we have had to cancel our plans to visit family in Madrid for Christmas. Given the circumstances, I am now changing my destination to Malaga since my family will be relocating there in January. Please reach out to me via email or by phone at 01[redacted]71. I would greatly appreciate a voucher if possible, as it would be preferable to changing the flights. I have been a loyal customer of your airline for many years prior to the pandemic. Thank you.

I would like to make changes to my flight booking with reference K2L36CV due to the current situation with Covid-19. Due to our age being 79 and 80, we are at a higher risk and are unable to take any chances. This will be the second Christmas we are missing out on visiting my wife's family in Madrid. I have attempted to reschedule the flights to Malaga in March, where the family is relocating, but the system prompts me to contact the Call Center. Currently, the waiting time is 98 minutes, which is quite long. Please contact me either by phone at 01[redacted]7 or via email. I would appreciate a refund voucher if available, otherwise, I am open to changing the flight dates. Thank you.

Hello, I purchased two tickets on November 16, [redacted], with booking references K2PZQTT and K2PZQ67. I am looking to cancel my booking due to the current COVID-19 restrictions in the UK. Our planned trip was for only 4 days, but with the mandatory 2-day quarantine requirement, it no longer makes sense to travel. Additionally, we are traveling with our unvaccinated 6-year-old son, posing a high risk to him. We made the ticket purchase before these new coronavirus restrictions were put in place, and the situation has worsened since then.

Hello, I purchased two tickets on November 16, [redacted], with booking references K2PZQ67 and K2PZQTT. I now need to cancel my booking due to the current COVID-19 restrictions in the UK. Our trip was only planned for four days, but with the mandatory quarantine requirements, it is not feasible to travel at this time. Additionally, we are traveling with our 6-year-old son who is not vaccinated, making it a high-risk situation for him. We made the booking before the new coronavirus restrictions were put in place, and the situation has worsened since then.

I am currently in Madeira and hoping to move my return flight to Bristol from February 14, [redacted], to February 7, [redacted]. My previous flight reference is K2CFJC9. I have a Pay-as-You-Go mobile with UK number [redacted] [redacted] 17 [redacted]. Easyjet's website states that I can only modify the flight by contacting Customer Services. I've been on hold for 8 minutes, and I'm worried my credit might run out. Can you assist? Best regards, AT

I need to change my flight from Funchal to Bristol from 14th February [redacted] to 7th February. The website says I must speak to an agent, which is difficult from Madeira with a Pay-as-You-Go mobile. I've been on hold for 14 minutes already. I'll try again at 9:00am for better luck. Why can't I do this online under "Manage my Bookings"? Are all flights being canceled like earlier this year? I just want to move mine and my husband's flights to 7th February. - Hilary Twist

I have been struggling to reach Easyjet, both via phone and email. Every time I attempted to contact them (three times), the call got disconnected. After noticing that my account had been charged twice, I reached out to address the issue. I initially booked a ticket but did not receive a confirmation right away. Simultaneously, the Easyjet app crashed. Assuming the booking did not go through, I made another reservation for a later time on the same day. When trying to claim the promised full refund, I encountered an additional £49 cancellation fee. The initial contact at Revolut advised me to complete a form provided.

Hello, I have a booking reference: K2QW3D8. My name is Elzbieta Studencka and my email is [redacted] I booked flights for myself and my son, Nikodem Studencki. Unfortunately, due to new travel restrictions, he is unable to go. I would like to cancel his flight and receive a voucher. I attempted to manage the booking online but had difficulty. Can you please assist me with this as I have been anxious about it for several days? Thank you. Elzbieta Studencka

Hello, I attempted to reach customer service twice but got disconnected both times. Initially, I booked a flight with extra legroom (1 small + 1 large cabin bag included) for both my outbound and return trips. However, I had to modify my outbound flight to an earlier one due to new Covid restrictions. After changing the booking, there were no extra legroom seats available, so I need to request a refund. I still have the extra legroom and both cabin bags booked for my return flight, but I'm looking to switch to a hold bag for both flights or get a refund promptly if that's not possible. I appreciate any assistance. Thanks, Marissa

I am scheduled to fly on Eastjet Flight No. EZY [redacted] from Bristol to Geneva on December 20th with my wife. Our booking reference is K2KW6BZ, seats 6D and 6E. We have a return flight on December 27th, Flight EZY6150 from Geneva to Bristol. Unfortunately, due to the French government's ban on tourist travel from the UK into France, we are unable to proceed with our travel plans. We kindly request information on the cancellation policy in such circumstances and the reimbursement process for our fares. Thank you for your assistance. - Keith and Pauline Vaughton

I am currently facing a situation where I cannot travel to France for my skiing holiday because of the entry restrictions imposed by France. I have a return flight booked with easyJet for the 27th of December from Geneva. I realized that I won't be able to fly back from there if I am still in the UK. Despite my efforts to contact easyJet through various channels, I have not been successful in getting a resolution. Since the flight is not canceled from their end, I anticipate difficulty in obtaining a refund or voucher from them. Any advice on how to handle this situation would be greatly appreciated. It would be reassuring to be able to speak to a live person rather than relying on chatbots.