Easyjet Customer Service Issues

I filed a claim for compensation because of a diverted and delayed flight to Hurghada on November 24th, [redacted]. My confirmation number is K2MJJHF for flight EZY [redacted]. The flight had to make an unexpected landing in Athens due to malfunctioning toilets on board. Unfortunately, the issue could not be fixed, and we had to wait for a replacement plane. Consequently, we arrived very late and had a slow transfer to our hotel in the early hours of November 25th. It was my birthday on the 24th, and we missed celebrating with dinner and cake at the hotel. I have not received an email confirming my complaint, which worries me. Can you please verify that my claim is registered and being addressed?

I made a booking with Easyjet on November 8 for an outbound flight from Gatwick to Geneva and return, with booking reference K2P4NBZ. The purpose of my trip was to visit family in France for Christmas. Due to the recent tightening of travel restrictions on UK arrivals to France (omicron variant), I am unable to meet the new testing requirements as a non-French national. The changing rules have made it even more difficult. Since I can't enter France, despite the flight landing in Geneva, I am seeking a refund for my ticket.

Hello, I submitted a claim for a delayed flight EZY8605 on December 14th for my husband and myself. I quickly received a response confirming the approval of the claim. Nonetheless, the compensation indicated was £[redacted] x 1. As far as I am aware, this amount should be per person, therefore it should be £[redacted] x 2. This has led me to wonder if my husband must file a separate claim, even though the form mentioned that you could claim for others on the same booking.

I'd like to share my experience regarding the recent changes in France's travel restrictions for UK visitors. Unfortunately, without a valid reason for travel, entry has been denied. I've contacted customer service twice but did not receive the promised callbacks. Despite being able to access the updated restrictions on the easyJet website, I was unable to get assistance due to system issues. I am seeking a refund in accordance with the easyJet protection promise.

Hello, I'm reaching out regarding my booking K2L14RS. Today, I was scheduled to travel from Mxp to Bri on flight EJU2833 with a layover in Dubai. Unfortunately, I encountered an issue at DXB immigration which caused me to miss my connecting flight to Mxp, resulting in a missed flight to Bri as well. I attempted to rebook for December 21st within the two-hour window before the estimated time of departure. Despite providing my credit card information, I encountered an error when trying to submit payment. I am seeking assistance to avoid having to repay for all three flights. I have documentation supporting the visa issue I faced. Thank you for your help.

Hello, I am requesting a cancellation for my flight EJU2566 with booking reference K2KWRD due to the change in circumstances related to COVID-19. Italy being added to the red-dangerous list on Wednesday makes it impossible for us to proceed with our travel plans. We have already canceled all bookings related to this trip. There are a total of 9 passengers listed under this booking: Sarhan Mahamid, Samia Mahamid, Marwa Mahamid, Adnan Mahamid, Hamed Bsoul, Laila Bsoul, Hagar Bsoul, Zeinab Bsoul, and Afifa Bsoul. For further communication, please reach out to Sarhan at +[redacted]17, Marwa at +[redacted]78, or via email at [redacted]. Thank you, Marwa

On December 17th, during my flight U22865, my baggage failed to make it to Lamezia due to a human error at Malpensa airport. I was issued the incorrect boarding pass, leading me to unintentionally check in my luggage for the flight to Luxembourg, which I believe was scheduled for 15:30. The staff member responsible for the error assisted me in obtaining the correct boarding pass and informed the relevant authorities around 14:45. Despite their reassurance, my baggage has not arrived, and I remain uninformed of its whereabouts. I am unsure of my next steps. Your assistance is greatly appreciated. Best regards, IngaLill K. File reference from Lamezia airport report: SUFU210176/17DEC21/1859GMT

Due to the new travel restrictions and quarantine requirements in place for various countries, I regret to inform you that I need to cancel and request a refund for my airplane tickets. The trip from New York City to Amsterdam, then to London and Lisbon, and back to NYC is no longer feasible due to the escalating restrictions and quarantine periods in the countries involved. I had planned short stays in each city, but the extended quarantine durations make it impossible for me to proceed with the trip. I kindly request a full refund as this trip is not viable for me at any other time this year. Unfortunately, due to work commitments, a credit or rescheduled dates will not be of use to me. I would greatly appreciate your assistance in processing the refund. Thank you for your understanding.

I booked an Easyjet flight in early December from Bristol to Pristina (Kosovo) with a layover in Geneva. Prior to the trip, I checked the Easyjet website, which directed me to the Swiss website confirming that no COVID PCR test was necessary for airside transit through Switzerland. However, upon arrival at Bristol airport, I was informed that a PCR test was indeed required to enter Switzerland. I showed Easyjet staff their website's information, but they insisted I needed the test as they operated on a 'point to point' basis. The Bristol staff's behavior was very rude, causing me to miss my flights. I had to rebook with Pegasus Airlines, which did not require a PCR test. I later confirmed with Swiss authorities that no PCR test was needed for transit, even if passing through security again. I believe I am owed compensation from Easyjet for the incorrect information and poor treatment I received.

We had originally booked a flight with Easyjet for September 8th. Yesterday, we decided to change it to September 5th at no extra cost. However, upon realizing the late arrival time at our destination, we switched the flight back to the original date, incurring a fee of £15.50 each (£31). I believe this fee is unfair and would like to request a refund. I checked Easyjet's Compensation form online, but couldn't find a relevant option. I would appreciate guidance on how to proceed with this refund request. Thank you, Dave.

I experienced a frustrating situation with EasyJet flight EZY [redacted] from Bristol to Berlin on December 16, [redacted]. Although my paperwork, including vaccination records, an antigen test, and the required Passenger Locator Forms, was correct, I was not allowed to board because it was not in digital format. Despite asking EasyJet staff for assistance three times, I was told they were too busy to help. Thanks to a kind fellow traveler, I was able to convert my documents to digital and board the flight. The lack of EasyJet representatives to address this issue left me feeling disappointed and unsupported. I am grateful for the assistance I received and hope that EasyJet can improve their customer service in similar situations in the future. I was ultimately able to take the flight and reunite with a friend after 40 years, all thanks to the kindness of a fellow passenger. I would appreciate any feedback or comments on this matter. - M. Kelly

I experienced an upsetting incident with the airline which resulted in missed flights and poorly managed accommodations. Initially, Edinburgh staff misinterpreted covid regulations leading to denied boarding. Despite being rerouted to Gatwick with a hotel stay, upon arrival, the Hilton had no record of our reservation causing undue stress. The meal voucher provided was insufficient, requiring additional expenses. The following morning, an early flight to Paphos made it impossible to enjoy the hotel amenities or have breakfast. Subsequent attempts to claim compensation have been met with delays and lack of acknowledgment, frustrating my efforts to seek resolution. I am seeking clarification on the status of my compensation claims and if they have been processed.

I want to share my recent experience with booking a flight with EasyJet. I made a reservation for two passengers from Barcelona to London Gatwick on the 8th of January for a flight on the 11th of January. I paid €[redacted].98 and have all the necessary proof of payment and booking confirmation. However, when I attempted to check-in online a few hours before departure using the provided booking reference, I was unable to locate my booking in the EasyJet system. Despite receiving email reminders from EasyJet, my booking appeared to have been canceled without my knowledge, as confirmed by a staff member at the airport check-in counter. The employee could see details of my original booking, including extra bags and seat selections, but there was an indication of "Deny" at the bottom of the screen, resulting in me missing the flight and having to purchase new tickets. I am seeking a full refund for this unexpected cancellation, as I did not initiate any changes or cancellations myself. I have evidence to support my claim, including the email correspondence with EasyJet, and hope for a resolution to this issue promptly. Thank you for your attention to this matter. Best regards, Enzo

On my return flight from the Netherlands, I was informed I needed a COVID test. I went to the airport to get tested for 58 euros, only to find out later that it was not necessary. By the time I received this information, the gate was closed, and there were no more flights that night. I had to rebook for the following day at a cost of [redacted].00 one way. Additionally, I spent [redacted] euros on a taxi and hotel stay. I interacted with four of your Dutch staff members, none of whom seemed knowledgeable about the COVID procedures. They appeared rushed and unhelpful, adding to my distress as a 70-year-old pensioner in a foreign country at 9 pm. I had to seek financial help from my son in the UK, who transferred me the required funds. He is considering escalating this issue and is requesting a prompt refund of [redacted].00. The difference in service between the Dutch and UK staff was quite noticeable. The UK staff I encountered during my flight today were exceptionally supportive and I hope this matter can be resolved promptly. Regards, PD Morris.

I requested special assistance and was highly disappointed with the service I received. Despite assistance in Iceland, Manchester Airport lacked proper support. After landing, I was left to walk to the plane; only to be helped by my partner summoning assistance. I was directed to walk after being led down in a lift. Climbing stairs led to an injury. I was unexpectedly charged £29 for my cabin case, which I informed the staff about my need for assistance. The staff member instructed me to pay, despite there being no room for the case where my medication was stored in.

I have an empty suitcase that I used to transport luggage on a previous trip to Turkey and now need to return it to the U.K. I will be traveling soon with one checked bag booked for my outbound and return flights. I have heard that I cannot book hold luggage for the return leg only, and that I would need to pay for an additional case for both the outbound and return flights, even though I will only be traveling with the empty suitcase on the return journey along with my booked luggage. Is it possible to pay for the extra empty suitcase at the return airport, in addition to the hold luggage I already booked?

I was unable to make my flight on the 10th due to my mother being admitted to A&E with an infection. I rescheduled it online for the 11th but was unable to select my extra cabin bag or preferred seat without incurring additional costs. Despite already paying an extra £30 and struggling with a carer's allowance of just £67 per week, I can't afford these added expenses. I was under the impression that easyJet allowed changes for free but did not realize it would cancel my previously paid for options. I now need to change my return flight to the 23rd to make up for the lost day, but I'm worried it will also result in the cancellation of my paid seating and cabin luggage selections. I'm just seeking a much-needed break from my 7 years of care duties, and dealing with these issues is making it challenging. I would appreciate any assistance you could provide. Please reach out to me soon. Thank you, Sharon

I have a flight with EasyJet booked from Gatwick to Spain departing on March 23 and returning on March 30. My UK passport was issued on July 5, [redacted], and expires on July 5, [redacted]. According to the Gov UK website, Spain requires a minimum of 3 months validity remaining on your passport for the return date to the UK, which my passport meets. However, EasyJet's information states a minimum of 6 months validity is needed for the return date. Other airlines flying from Gatwick confirm the 3-month requirement as per Spain's online information. There are reports of passengers being denied boarding by EasyJet for not having 6 months validity post their return date, contradicting official advice. I have tried contacting EasyJet three times via email for clarification without any response. Can someone provide assistance with this issue?

During my boarding experience for flight EZY1867 at Malaga AGP, I encountered some confusion with the ground staff. My daughter and I, holding a standard ticket and a speedy boarding ticket respectively, were the last to board. Despite having the correct ticket, the ground staff demanded an extra payment of 29 euros. Feeling pressured, I paid it. Later, I was informed the extra charge was for not having speedy boarding, which was inaccurate as my ticket did include it. I tried to clarify with the staff, but they accused me of only showing them the wrong ticket. Upon asking for a refund, I was directed to contact Customer Services upon my return to the UK.

Subject: Urgent Complaint Regarding Recent Holiday Experience Booking Reference: [redacted] I am writing to address several concerns that arose during my recent stay at the ‘Ole Tropical Tenerife’ hotel, booked through your services. Upon arrival, we encountered a series of issues that significantly impacted the quality of our holiday. From plumbing problems such as a non-functioning toilet and tap to thin walls that resulted in disturbances, the experience was far from satisfactory. Additionally, unauthorized room cleaning, subpar food quality, and a malfunctioning air conditioning system further added to our disappointment. Furthermore, the mishandling of our airport transfer by easyJet added unnecessary stress to our departure process. Despite our scheduled pickup time, we were left waiting with no explanation until a replacement coach finally arrived, causing us to rush to catch our flight. I urge you to promptly investigate these matters and provide a resolution. I am willing to provide photographic and video evidence of the issues faced during my stay for your assessment. Thank you for your attention to this urgent matter. Sincerely, [Initials]