EVA Air Customer Service Issues

I have a flight booked from LAX to BKK with a layover in TPE on April 1. Initially, I was informed that the TPE to BKK portion was canceled, so I purchased a later flight for that leg. Now, the original flight has been rescheduled to April 2, but it's unclear if the second leg is still canceled. I would like to change my connecting flight from TPE to BKK to align with the new departure date, so I would like to switch it to the same flight on April 3 instead of April 2.

Subject: Assistance Needed for Flight Booking Dear EVA Air, I am writing to address Mr. Abie de los Reyes' flight booking for March 29, [redacted] from Taipei, Taiwan to the Philippines. Unfortunately, due to travel restrictions in Taiwan, he was unable to board his connecting flight from Osaka KIX International Airport to Taiwan yesterday. As a result, we kindly request your assistance in canceling this booking without any penalties. Since the situation is out of our control, we hope for your understanding and cooperation in providing a full refund for this cancellation. We appreciate your consideration in this matter. Passenger's Name: Abie de los Reyes Booking Reference: O3XF5V Best regards, Ms. Jen Cipriano for Mr. Abie de los Reyes

I purchased seats for a flight that got canceled due to the Coronavirus outbreak. I've been trying to get a refund for weeks but haven't been able to reach anyone. I received an email with details of the chargeable seats I bought. The total amount spent was $[redacted]. I understand that seat selection fees are typically nonrefundable, but considering the circumstances, I am hoping to get a full refund. Below are the flight details and payment information: Flight Segment: SEA - TPE (Seat 46D - $50) TPE - MNL (Seat 22C - $20) TPE - SEA (Seat 46D - $50) MNL - TPE (Seat 22H - $20) Total Price: $[redacted] Card Type: VISA Card Number: **********[redacted] I appreciate any assistance in processing the refund. Thank you.

Hello, I am a 75-year-old traveler. Unfortunately, I experienced two flight cancellations recently. Initially, I booked a flight with EVA Air departing from Bangkok to London on the 5th of April at 12:30 PM, flight number BR67. However, I received a message in the early hours of the 5th of April from the UK stating that this flight was canceled, which I can verify with a screenshot. Despite reaching out to Bugetair at 3:30 AM for confirmation, I did not receive any information. Subsequently, at 10:30 AM on the 5th of April, the British Embassy messaged me mentioning a new EVA Air flight on the 7th of April at 12:30 PM. I proceeded to book this flight. Shortly after, I was requested to pay [redacted] baht for a no-show situation, which I paid out of concern that I may not be allowed to board. As a result, I spent a total of £[redacted].98 plus the [redacted] baht. I am now kindly seeking a refund for these expenses. Thank you, W. Gardner

I booked my flight through vayama.com with the following details: Booking number: VUS-[redacted]2, Airline reference: KTNLAT, E-ticket number: [redacted][redacted]. It has been a long time since I requested a refund, and I was told by Eva Airline that vayama.com needs to cancel the ticket and initiate the refund process. Despite multiple attempts and explanations, I keep receiving the same automated response from vayama.com. This has been the worst customer service experience I've ever had. I have evidence of all communications and am considering legal action. The airline cancelled part of my flight, but vayama.com rescheduled without acknowledging my refund request. I demand a prompt refund to avoid additional fees. I have called Eva Airline multiple times, but they directed me back to vayama.com for the refund. Despite being fine with cancellation fees, I have had no success in getting my refund. Would appreciate your help in processing my refund promptly.

Hello, I am inquiring about the status of my flight scheduled for May 1. After speaking with an agent named Amos at Cheap Flights, I was informed of additional charges due to the flight cancellation. I am not at fault for the cancellation and am seeking either a full refund, credit, or rebooking without extra fees or payments. The agent stated I would only receive a $[redacted] refund, significantly less than what I originally paid. I did not plan on canceling or requesting a refund, but the limited options provided involve additional costs that I find unfair. I had already paid an extra $[redacted] for the previous flights canceled by Cheap Flights on April 27, citing closed borders. Now, I am being asked to pay more for the rebooked flight on May 1, which I find unreasonable. I am looking for a fair resolution as this situation is not my responsibility. I hope to find a solution without facing further financial burden.

I have made a booking with EVA Airways through FlightHub using e-ticket number [redacted][redacted] (YHZ-HAN). EVA Airways notified me that my flight from YHZ to TPE is canceled. FlightHub offered me a voucher for the same airline and route, valid until April 11th, [redacted]. However, I cannot use it as I will not be in Halifax after that date. I contacted FlightHub for a refund, but they advised me to request a remark on my ticket from EVA Airways to be eligible for a refund. I did not cancel the flight, and I believe I should get a refund due to the airline's cancellation. I appreciate any assistance in getting my money back, as I will be unable to use the voucher. Thank you for your support.

Hello, my name is Han Tran Bao Nguyen, and my e-ticket number is [redacted][redacted] (YHZ-HAN). I was notified by Eva Airways of the cancellation of my YYZ-TPE flight. Unfortunately, this situation has led me to cancel my entire trip. My travel agent, Flighthub, has only provided me with a travel credit that must be used for a flight with the same origin and destination before April 11th, [redacted]. Regrettably, as I will no longer reside in Halifax, I will not have the opportunity to fly there. Additionally, I cannot schedule a flight before the mentioned date due to my school commitments. Therefore, accepting this offer would be financially impractical. After contacting Flighthub to request a refund instead of a travel credit, they advised me to reach out to Eva Airways to request a remark on my reservation first. I kindly ask Eva Airways to consider my situation as the cancellation was not by my choice, but due to the airline's decision. I understand the challenges posed by the Covid-19 pandemic and hope for a resolution that prevents a loss of funds. I remain supportive of Eva Airways and look forward to a swift resolution. Best regards, Han

Hello, I am Han Tran Bao Nguyen, and I hold e-ticket number [redacted][redacted] for a flight from YHZ to HAN. I received notice from Eva Airways about the cancellation of my YYZ to TPE flight, leading to the need to cancel my entire itinerary. Unfortunately, Flighthub, my travel agent, only offered me a travel credit that must be used for a booking with the same origin and destination prior to April 11, [redacted]. However, as I will no longer be in Halifax and have academic commitments beyond the given date, it would be unfeasible for me to utilize this credit. I contacted Flighthub to request a refund instead of the credit, but they specified that I need to reach out to Eva Airways to annotate my reservation before they can proceed with the refund. I kindly request Eva Airways to make a note on my ticket reflecting that the cancellation was not initiated by me, but due to Eva Airways canceling the flight first. I acknowledge the challenges posed by the Covid-19 pandemic and appreciate your understanding. Your help in this matter would prevent significant financial loss on my end. I trust that Eva Airways will swiftly resolve these issues, as I remain a loyal customer. Best Regards, Han

I purchased a one-way ticket for my fiancé to return to Thailand on March 23rd, as our marriage plans fell through. I attempted to get insurance for the ticket, but encountered difficulties with the system. Subsequently, I discovered that Thailand would be closing its borders on March 22nd at midnight. Despite my attempts, I couldn't reach anyone for a refund and had to cancel the ticket due to the travel restrictions in place. The itinerary number is [redacted][redacted], and the passenger's name is Preeyaporn Jainawa. After dealing with Expedia, I have been directed to contact you for assistance. I am seeking a refund promptly given the circumstances with Thailand's border closure. Fortunately, I managed to arrange a repatriation flight for my fiancé back to Thailand. I look forward to your swift resolution. Thank you for your help. - Guy W. Modica

I flew from Boise, ID to Taiwan on 9 February [redacted]. Unfortunately, I was unable to continue my flight to Manila, Philippines and was involuntarily redirected back to the US on 11 February [redacted]. Since then, I have been trying to get a reimbursement from EVA Airlines or have my insurance cover the loss. I have not received any response from EVA Airlines, and now AIG Insurance is requesting a letter from EVA Airlines confirming the cancellation of my flight to Manila. I have reached out to EVA Airlines Customer Service four times via email in the past few weeks but have not heard back. I would appreciate any guidance on how to obtain the necessary letter to confirm the flight cancellation and redirection. Thank you, G.D. Olson

I am looking to travel from KIX (Osaka) to Phnom Penh, Cambodia, in August [redacted]. However, the new regulations in Taipei airport restrict layovers to eight hours. I have found two EVA flights on their website for a multi-city trip: 1. 8/25(Tue) 22:10 Osaka - Taipei (flight number BR [redacted]) arriving at 10:00 the next day with an 8-hour 35-minute layover. 2. 8/26(Wed) 8:45 Taipei to Cambodia (Flight number BR [redacted]). I am a US citizen with a Japanese wife, both holding valid Cambodian visas. We couldn't find this flight as a single itinerary but only through the multi-city search. Any advice on this flight schedule's approval by the airport authorities or how to book it differently would be appreciated. Thank you, Jeremy L.

Hello, I'm Stephen Tarongoy, a passenger with a reservation I need help cancelling for a full refund due to the COVID-19 situation at Mactan-Cebu International Airport. The area is under lockdown until the end of the year, with one death in the community where I had planned to stay. Officials have advised against travel. Therefore, I must cancel my upcoming flight to Mactan-Cebu International Airport. My travel dates are from October 27, [redacted], to November 30, [redacted], with itinerary #[redacted][redacted] on EVA Airways. The confirmation code is N3H5BH, and the ticket number is [redacted][redacted] under my name, Stephen P Tarongoy.

Subject: Request to Cancel Reservations and Receive Full Refund Hello, I'm Stephen Tarongoy, a passenger seeking assistance. I need to cancel my reservations and receive a full refund with your airline due to the ongoing pandemic situation at Mactan-Cebu International Airport in the Philippines. The region is currently under lockdown until the end of [redacted], as confirmed by local authorities. Unfortunately, the community I intended to visit is also on lockdown with reported COVID-19 cases, including a death within a household. Given the circumstances and advisories from community officials, it is not feasible for me to proceed with my trip. Therefore, I kindly request that my flight to Mactan-Cebu International Airport be cancelled. The following details pertain to my reservation: Travel Dates: October 27, [redacted], to November 30, [redacted] Itinerary #[redacted][redacted] Confirmation: N3H5BH (EVA Airways) Ticket #: [redacted][redacted] (Stephen P. Tarongoy)

I am looking for some guidance regarding my upcoming travel through Taipei International airport. I have carefully reviewed the new regulation that specifies travelers must choose airlines within the same group. I have selected China Airlines and EVA Airline for my journey. The notice mentions a maximum layover of 8 hours, but my connecting flight to Vietnam is scheduled the next day, requiring an 11-hour wait in Taiwan. I am hoping for an exception to extend my stay beyond the 8-hour limit. I assure you that I will comply with all guidelines and remain at a designated location until my next flight. Your assistance is greatly appreciated. Here are the details of my trip (local time): - Departure: 5:30PM BKK to 10h10PM Taoyan on 2nd Aug - Layover: 11 hours and 10 minutes - Arrival: 9:20AM Taoyan to 11:40AM Ho Chi Minh on 3rd Aug

Subject: Assistance Needed with Flight Issue Hi Eva Air Customer Service, I am reaching out to address an urgent matter regarding a flight ticket I purchased through Budget Air Co UK on 3rd April. Despite canceling the ticket the next day and receiving confirmation from Budget Air Co UK, I was surprised to receive an email from Eva Air on 12th April requesting a no show fee. This caused me trouble at the airport as the police required proof of my flight. I am puzzled as to why I didn't receive the flight tickets via email in advance, as I usually do with other airlines like Emirates. It has been over 4 months now, and I would appreciate your assistance in arranging a return flight to the UK by 26th September to avoid being blacklisted. I am willing to share any associated costs and hope to resolve this situation promptly. Please contact me at [redacted] or via email. I have always valued my flights with Eva Air to London Heathrow. Stay safe. Thank you. Kind regards, Peter J. Maskell

I purchased a ticket from ASAP Tickets for EVA Air from Vancouver to Taipei to Manila on March 14, [redacted]. I also bought ticket protection, with the understanding that if my flight was canceled, I would receive a refund. Due to COVID-19, my return flight got canceled, and I had to rebook multiple times through ASAP Tickets. Each time I rebooked, it got canceled again, and ASAP Tickets kept charging me additional fees. Now they want to charge me even more for a new booking on August 4th, which I refused. I requested a refund for the approximately [redacted] CAD I've spent, but ASAP Tickets informed me that EVA Air's return tickets are non-refundable. I'm confused and frustrated, feeling like I'm being taken advantage of. I'm stranded in the Philippines with financial difficulties. Can anyone advise me on whether ASAP Tickets or EVA Air is at fault? Thank you.

I purchased a ticket on September 28, [redacted] for a roundtrip flight from San Francisco to Saigon, using approximately 27,[redacted] points and paying $[redacted]. Unfortunately, I had to cancel my trip due to the COVID-19 pandemic which led to all flights being canceled from February until now. When I contacted the airline for a refund, I was informed of a $[redacted] refund fee, although my ticket is no longer valid after September 28, [redacted] with no flights available. Despite explaining my situation, the agent and supervisor insisted on the fee. I am disappointed as I wanted to use the flight but circumstances prevented me. I am seeking assistance in resolving this issue. Ticket Number: [redacted]. Thank you.

I need assistance with my flight cancellation from Eva Air. The flight details are BR [redacted] from Manila, Philippines, connecting to BR 16 to Los Angeles, CA. My name is Stephen D. Brown, and my itinerary number is UFHWOD. Ticket number: [redacted]12. The ITN confirmation number for the March 9, [redacted] departure and September 8, [redacted] return is JK688S. I am looking to cancel this flight and explore options with other airlines flying non-stop from Manila, Philippines, to Los Angeles, California, as Eva Air is not operating. Could you please rebook me with another carrier or arrange a refund to my Visa card? Unfortunately, I have been unable to reach anyone via phone due to connectivity issues. I have also sent multiple emails and messages with no response. Kindly reply to my email at [redacted] Thank you for your assistance. - Steve

On September 2nd, we made a booking for two seats on flight BR62 from VIE to BKK on September 19th for Mr. Patrizio Campolongo and Mr. Fabio Carcereri through the following link: [redacted]. Although the process was smooth, we have not yet received any confirmation or payment instructions. This delay is now affecting our visa application process. In order to expedite our travel plans, I kindly request your prompt assistance in resolving this matter. I have been unable to reach you by phone using the number provided on the website from Italy. Could you please provide an alternate contact number or reach out to me directly? Your immediate response would be greatly appreciated.