EVA Air Customer Service Issues

I have a connecting flight scheduled from Los Angeles through Taiwan to Manila on February 23, [redacted]. I recently learned about the travel ban issued by the government of the Philippines due to the rapid spread of the coronavirus. I am concerned about the situation and would like to inquire about the possibility of a refund for my ticket. Below are my flight details: - Passenger: G.M. Yamamoto - Email: [redacted] - Flight number: BR5 - Booking reference: SR5L29 - Flight date: 02-23-[redacted] - Departure: LAX I appreciate your prompt assistance and understanding. Thank you and best regards. G. Yamamoto

I am concerned about my flight status due to the current travel restrictions. I am scheduled to travel to California on February 23, [redacted]. My flight itinerary is as follows: - Flight date: February 23, [redacted] - Flight number BR [redacted] departing from Manila to Taipei (Taoyuan) at 18:50 with a layover to transfer to another aircraft. - Flight number BR 16 departing at 23:55 from Taipei (Taoyuan) to arrive in LAX Los Angeles at 19:25. I would appreciate any updates or advice regarding potential changes or issues with my flights. Thank you in advance for your help.

Hello, I made a booking for a connecting flight, numbers [redacted] and [redacted], from Cebu, Philippines to Ho Chi Minh, Vietnam on the 8th of February through budgetair.com. Despite checking in online and arriving at the airport, I was denied entry into Vietnam by Eva Air staff. This was due to my recent travel to China, which I was unaware would prevent my entry. I was advised that I could either rebook for a different date or receive a refund by contacting the seller, budgetair.com, which I did. However, budgetair has labeled me as a "no show" in their system and refuses to issue a refund. At the Cebu airport, I was assured that a refund was guaranteed, but this information was not noted in the system. I kindly request assistance in resolving this issue. Ticket number: [redacted][redacted] Best regards, Jan B.

Passenger: Sajulan Kerwin King Mr Booking Reference: QXDNRR I am seeking information about the status of my upcoming flight scheduled for the 3rd of March from Brisbane to Manila, Philippines with a layover in Taipei, Taiwan. Given the current travel ban preventing passengers from Taiwan to enter the Philippines, I am unsure about the impact on my itinerary. Kindly provide me with an update on whether the flight will be canceled or if any adjustments are required. Please contact me on my mobile phone at +[redacted]8. Your prompt assistance is greatly appreciated.

I need to cancel my flight from O'Hare Chicago to Bali with a stopover in Taiwan due to the coronavirus outbreak. I am 69 years old and cannot risk being quarantined or being around virus-infected areas. The flight details are BR0055, itinerary number [redacted][redacted], and confirmation number JNPDAF. I am requesting a full refund with no cancellation charges. We initially asked for a reroute when the virus situation emerged, but that was not provided.

I am currently in Bangkok visiting my family. Unfortunately, I misplaced my US permanent resident alien card ("green card"). I have a photocopy of the card and several other forms of identification such as my marriage and birth certificates. I am scheduled to fly back to Sea-Tac airport in Washington state with my husband on February 23. I have been residing in Washington state since [redacted] and wonder if I can board my return flight with just the photocopy and other identification documents or if the physical green card is required for travel.

Due to the coronavirus situation, the flight ban from Taiwan to Cebu prompted me to request a refund from Eva Air on February 14th, [redacted], at 12:02 AM. However, I recently learned that the ban has been lifted. I have been unsuccessful in reaching customer service to inquire about cancelling the refund request. I would like to keep the tickets now that travel is possible. The refund application receipt is E[redacted]4YTO0039, and the ticket number is [redacted][redacted]. I would appreciate a prompt response as this trip is for a family wedding on March 14th. Please let me know if more information is required. Thank you.

I made a booking for a trip from Bangkok to Sacramento, with layovers in Taiwan and San Francisco on 18 March. I have a connecting UA flight and reservations for a hotel and a car in Sacramento for the same day. I also have a job interview scheduled for 19 March at 9:00 AM. I need to be in Sacramento on 18 March. I require a flight that will ensure my arrival on time. I'm concerned about my return flight from Sacramento to Bangkok on 2 April, which includes connections with United and EVA Air. Both journeys involve United flights, along with hotel and car reservations that have been confirmed.

Booking Reference: NSWHZW - William V Cabal & Maria M Cabal had flights from LAX to TPE and TPE to MNL on February 10, [redacted]. Unfortunately, as US passport holders, we were unable to board the plane to Manila due to the Philippines' travel ban on passengers from Taipei. Our trip had to be canceled. Expedia is assisting with refunding our round-trip tickets through Eva Air. We now need to cancel and request refunds for our local vacation trips in the Philippines. To support our refund request, we require a certification letter from Eva Air confirming the cancellation of William and Maria Cabal's flights (itinerary [redacted][redacted]) on February 10, [redacted], due to the travel ban related to the coronavirus outbreak.

I made a booking with ieagle.com for a round trip from Los Angeles to Cebu City, Philippines departing on February 10th, [redacted]. When I tried to check-in, I was denied boarding due to travel restrictions related to the Coronavirus affecting my connecting flight through Taipei, Taiwan. EVA representatives couldn't assist me, advising me to contact ieagle. Despite my attempts to reach ieagle via email and phone, they have been unresponsive, directing me back to the airline. As EVA processed my payment, I seek a refund or an alternative trip since I had to purchase a last-minute ticket through Korean Air at a higher cost. Booking ID with ieagle is RAUWRYMS8C. Thank you.

Hi, Given the escalating situation with the coronavirus outbreak, I am concerned about traveling to Europe. Can I cancel my flight without incurring any fees due to this health emergency? I feel uneasy about the increasing number of cases in various countries and worry about traveling to Thailand in early April. The situation in South Korea, Turkey, Pakistan, and Italy makes me apprehensive about the spread of the virus. I am worried about being exposed and potentially spreading the virus to my loved ones and colleagues when I return. I am also unsure if all cases are being accurately reported by the government in Thailand. Thanks, Silviu

Good evening, I was recently notified that my flight from BKK airport to London Heathrow on 23 March has been rescheduled to 24 March. The seats I prebooked have also been changed, causing my partner and me to be separated during the flight. This is not acceptable, especially as she is a nervous flyer. We specifically chose to sit together for support. I would appreciate more information on these changes and would like to inquire about the option of receiving a full refund as we have crucial plans on 23 March. My booking reference is OWC2PT. Regards, Harry

I was charged twice for extra legroom seats. Initially, I booked seat 45C but didn't receive a confirmation. I used another card and got the confirmation email. However, both cards were charged for the seats. I ask for a refund for the duplicate charge. It's puzzling why I was charged twice for the same seat. I booked only one seat, 45C, on both occasions. Please explain and refund promptly. Passenger initials MARIA TERESA M. on the San Francisco to Taipei flight with final destination in Manila, Philippines on Feb 6, [redacted], on flight BR007. First transaction on Visa ending in ...[redacted] under Maria Teresa M. Second transaction on Visa ending in ...[redacted] under Fides Camille M. Kindly process the refund. Thank you.

Subject: Inquiry Regarding Travel Booking Good day, I reached out to ASAP Tickets regarding my booking through them, only to find their office closed despite claiming 24-hour operation. In light of the current situation with the coronavirus, we are seeking assistance from EVA Air for our trip from LAX to Manila in August [redacted]. Casimer from ASAP Tickets suggested contacting EVA Air directly. We are still eager to travel to the Philippines but are concerned about potential exposure to the virus. ASAP Tickets has offered to assist in obtaining a full refund without penalties if EVA Air grants a waiver. While we typically enjoy flying with EVA Air, safety is our priority given the circumstances. We sincerely hope for your support in resolving this matter. Thank you for your attention and cooperation. Regards, Heidy S. B. [redacted]

I have been attempting for three days to choose seats for flight BR-35 on March 11, [redacted], until March 12, [redacted]. None of the listed phone numbers are operational. When using "Manage Your Trip," there seems to be an issue with the given names. It repeatedly states that special characters are not allowed in given names, even though I am entering exactly what is on my ticket. I have attempted the website ten times and called at least seven times without success. My husband requires more space due to his upcoming hip replacement for the 15-hour flight, so I am trying to reserve bulkhead seats, but I'm unable to do so. Our booking number is X2QKW6. I would greatly appreciate some assistance if this message is received and read in time. I find this method of conducting business very unsatisfactory. Kindly improve your website.

I am currently facing a challenge with my upcoming flight from Manila to Vienna scheduled for April 7th. Due to the closure of the Manila Domestic Airport from tomorrow until April 15th, my original travel plans are disrupted. I am considering the option of traveling by ferry from the Davao area as an alternative, even though it would take around 2 days. If possible, I would appreciate it if my flight could be rebooked from the Cebu Airport at any available time. Kindly inform me 72 hours before the flight departure. Thank you. Sincerely, Werner Knopf.

I booked a flight through EvaAir from Chiang Mai to Taipei with a layover before continuing to New York. The first leg of my flight got rescheduled from April 22nd to April 23rd, while the second leg remained on the 22nd. I need help fixing this issue so that both parts of my flight are on the same day (April 21st, 22nd, or 23rd). Here are my details: Name: F.D. Giammanco DOB: February 28th, [redacted] Booking Reference: QJRJBJ *Original Flight - Part 1* Chiang Mai --> TPE - April 22nd, [redacted] - Flight Number: BR258 - 11:30am-4:35pm - Flight Status: FAILED *Rescheduled Flight - Part 1* Chiang Mai --> TPE - April 23rd, [redacted] - Flight Number: BR258 - 11:30am-4:35pm - Flight Status: CHANGED, CONTACT RESERVATION CENTER *Original Flight - Part 2* TPE --> JFK - April 22nd, [redacted] - Flight number: BR032 - 7:10pm-10:05pm - Flight Status: CONFIRMED.

My sister is scheduled to fly from Taipei to Manila with EVA Air on March 20th to 25th. Due to the lockdown in Manila because of the coronavirus, we find it unsafe for her to return. Uncertain of when the situation will improve, we've opted for a refund of the flight for cautiousness. My sister works at Tzu Chi Foundation Hospital in Hualien District. The Manila head office stated a $[redacted] USD charge for the refund since there's no international travel ban. Despite multiple attempts from March 13th to March 16th, we haven't been able to reach them. Given the circumstances surrounding the coronavirus, we believe a one-time courtesy rebooking or refund without charge should be considered. Assistance in this matter would be greatly appreciated.

Dear Sir, We have a booking for 9 persons on the May 14 Eva flight from Amsterdam to Taipei with a stopover in Bangkok for three days made through the EDreams channel. Due to the current Coronavirus crisis, we need to cancel the flight. We are seeking guidance on how to proceed via your website or email instead of contacting your customer center in the States to avoid high costs and inconvenience. I have heard that Eva airline will provide options to reschedule or cancel flights departing in May. Should we reach out directly to Eva Airline in Taipei, or should we contact Edream company? Handling this matter directly with Eva Airline would be preferable for both parties. Your prompt response would be greatly appreciated. Patrick T.

I accidentally left my bag on my seat floor during my EVA Flight BR056 on March 18, [redacted] (BKK Time) from TPE to ORD. My seat was 22C. The bag contains a small green zipper bag with iPhone charging cables, a USB charger, and other iPhone items. Additionally, there is a cylindrical black and white patterned zippered bag with toothpaste and a toothbrush inside. These bags were placed inside a larger white translucent plastic bag. I have been trying to contact Baggage Service at [redacted] and [redacted] without success. Is there a direct number to reach Baggage Service at ORD? I am aware that I need to act within 10 days to retrieve my belongings. Thank you. - David Hong