EVA Air Customer Service Issues

I recently called Customer Service where I was assisted by Regina. I was placed on hold for approximately 17 minutes while attempting to request one aisle seat for my husband and myself. Unfortunately, my interaction with Regina was not pleasant. She came across as curt and informed me that she could not assist me, suggesting that I go online instead. Despite explaining that my husband and I are not tech-savvy and requesting her help, she remained unhelpful and terminated the call. I have been a loyal customer of EVA Air, having flown Evergreen Deluxe Business Class in the past, and I am disappointed by the lack of courtesy displayed by Regina. This encounter does not reflect the level of service I have previously experienced with EVA Air.

I am an American professor currently in Taipei since last August, with extensive travel experience across the Pacific. I attempted to book a complex multicity itinerary on Star Alliance partner EVA Air from Taipei to Chicago (ORD), Chicago to Omaha (OMA), and Omaha back to Taipei connecting in Chicago, but faced issues online. The EVA Taipei office was unable to assist effectively, even though EVA flights to San Francisco or Los Angeles do connect to Omaha. I have important business in both Chicago and Omaha, so I have managed to book a return trip to Chicago for September/October with EVA. I am now planning to book a separate round trip on United Airlines from Chicago to Omaha, with the return leg from Chicago to Taipei on EVA. However, this setup categorizes the Chicago-Omaha flights as "separate," leading to domestic baggage fees, no baggage transfer in Omaha, etc. This arrangement seems illogical, unless there was confusion or an administrative error on EVA's part. I am satisfied if these separate legs can be combined into one international itinerary, which they essentially are. If not, I will address this matter further upon my arrival in Chicago in September, contacting United Airlines Customer Care, and escalating to relevant authorities if needed. Thank you.

Dear Agent/Representative, My name is Lee, and I need help with the following flight issues: Airline: EVA Air Flight: LAX to Vietnam (with a stop in Taipei) Departure: August 9th, [redacted] Arrival in Vietnam: August 10th, [redacted] Return: August 20th, [redacted] After my arrival in Vietnam, I contacted EVA Air's office there to change my return flight to either September 1st or September 2nd. I was told to contact the ticketing agency authorized by EVA Air instead of the office in Vietnam to make these changes. The issuing agency also advised me to reach out to EVA Air's office in Vietnam once I arrived there for the adjustments. I am willing to pay the required fees to modify my return date within EVA Air's guidelines for a flight on September 2nd, [redacted]. Thank you.

My EVA Air flight was canceled due to severe weather conditions, and they provided accommodation for the night before rescheduling the flight the next day. Despite the extreme weather in Taipei, including a typhoon and an earthquake, the airline still planned to fly. I chose to cancel my flight due to safety concerns and now hope to receive a refund since it was an expensive booking. However, contacting EVA Air has been challenging as their customer service line is busy and the online support for Canada is not working. I initially booked my ticket through Flight Hub, but they advised me to contact EVA Air for assistance, leaving me feeling stuck in this situation.

I recently booked a one-way flight from Manila to Paris for myself, my wife, and our 14-month-old daughter. The overall cost of the tickets was over $[redacted], which is significantly higher compared to the usual $[redacted] per person for a return trip. During the flight from Manila to Taipei, the service was exceptional. The stewardess offered us seats facing the wall and asked if we needed a baby cot, even providing coloring books and pencils for our daughter. However, the experience on the Taipei to Paris flight was disappointing. The stewardess was surprised by our seating and mentioned they were unsuitable. We were not provided with necessary assistance for the 13-hour flight, including seat belts, food, water, or help with our daughter. The staff was unresponsive to our requests for assistance, making the journey extremely stressful. The overall experience was marred by rude staff, lack of assistance, high costs, challenges with contacting customer service, and discrepancies in mileage points. The booking process through the mobile app was inconvenient as prices were higher than online. This journey was a letdown, and I am reconsidering my loyalty to this airline.

I would like to be seated closer to my family - my son, daughter-in-law, and grandson during our upcoming Eva flight from YVR to Taipei on November 8, and then to Bangkok. It would be ideal for me to have a window seat with my family members either in the row in front or behind me, seated together in three seats with a window seat. As a senior with arthritis who requires a cane and has arranged for wheelchair assistance at the airports, I am hoping to ensure our seating arrangements suit our needs. I have tried contacting customer service multiple times over the past two days without success as the phone line instructed me to call back. Thank you for any assistance you can provide.

I missed my flight from Paris CDG to Manila scheduled at 11:20 am today. I arrived at the check-in counter at 10:40 am only to find out it closed at 10:35 am. Is there a way I can be accommodated on the next flight tomorrow at the same time? I have no more money and my credit card is maxed out. I also suffer from chronic asthma and only brought enough medication for today. I would greatly appreciate it if you could consider my request. I promise to write a positive review about your customer service in return for your kindness. Thank you, and God bless your airline. Best, Rowena Peji Booking Reference: UOOCDY

Hello, I am inquiring about a friend who was scheduled to be on EVA Airways Flight [redacted] from Taipei to Manila on November 24, [redacted]. The flight originated from Seattle. Our concern is that she has not contacted her family since her expected arrival in Manila at 11:45 am. We are seeking confirmation from EVA Airways regarding her presence on the flight or if she potentially missed it. Whom should we reach out to in order to address this issue and get clarification? Thank you. - Aileen

Flight BR067, booking reference NJL7A0, is for Ms. M. Moult who had knee surgery recently. She needs a bulkhead seat due to difficulty bending her leg. She is concerned about being left in Bangkok alone if she doesn't get the seat. Is there a way to secure the seat or get a free upgrade? She will also require assistance at Heathrow.

I recently missed my flight on December 14, [redacted] with Eva Air, flights [redacted] from Manila to Taipei, and flight 10 from Taipei to Vancouver. My name is George A. and my final destination was supposed to be Calgary. I departed for Manila on December 6, [redacted] and was scheduled to return to Canada on January 14, [redacted], but mistakenly entered December 14, [redacted] as my return date. Today, Eva Airways notified me of a "No show" for my flight, which made me aware of my error. Can I reschedule my flight for January 14, [redacted], or any date in January? I am willing to pay for any penalties incurred due to this oversight. Thank you for your assistance.

Hello, I want to share my recent experience during a flight from Hong Kong to Brisbane. Unfortunately, I was denied boarding due to my middle name not being listed on my visa. Despite being a U.K. citizen, obtaining a visa is typically a quick process. The lack of assistance during this situation was particularly difficult for me as someone dealing with mental health issues. After being inconvenienced for nearly two hours, I felt compelled to purchase two new flights to Taipei for [redacted] HKD to make a last-minute check-in time. Upon arriving in Taipei, I sought help from a U.K. travel agent who assisted me in obtaining a new visa within minutes, but required me to spend an additional [redacted] HKD on two more flights to Brisbane. This experience led to severe panic attacks throughout the day, costing me nearly 22,[redacted] HKD. I am deeply disappointed by the treatment I received and I am seeking a refund and possibly an upgrade for my flight from Taipei to Brisbane. Your prompt attention to this matter would be greatly appreciated, as I am currently stranded without funds in a foreign country due to the decisions made under pressure.

Hello, I have a booking with Reference: WVMJYW for 3 passengers under the name Yap Liew Tee, issued on November 01, [redacted]. The itinerary is as follows: Singapore-Taipei-Los Angeles Los Angeles-Taipei-Singapore I would like to inquire if the checked-in luggage will be transferred all the way from Singapore to LA and on the return journey from LA to Singapore. This means in Taipei, will we have to check out and re-check the luggage for the second sector? Thank you and best regards, Yap Liew Tee

I misplaced some medication on an EVA Air flight. The bottle contained clonazepam 0.5 mg, labeled with my name D. Culbert, and also the pharmacy's logo, Shoppers Drug Mart. I flew on December 19 from YVR to TPE on EVA Flight 9, seat 23F, and then on December 20, connected to EVA Flight [redacted], TPE to KUL, seat 35F. If you found this medication, please reach out to me at [redacted] for further instructions.

Hello, I seem to have forgotten my password and I am unable to access my membership website. The "lost password" function isn't working for me at the moment. I am traveling and do not have access to my phone or any phone to contact your help center. I have a flight in two days and would like to utilize my points for an upgrade. Can someone assist me? Details: Name: Magda Flader-Wu Password: EE[redacted] Thank you.

Dear Sir/Madam, I am writing to inquire about potential solutions for my current issue. I aim to provide as much information as possible to help you understand the problem. I had arranged a journey from Cagayan de Oro to Vienna with separate flights operated by different airlines. The first leg was from Manila to Vienna with EVA Air, reserved through Trip.com. The second leg was a domestic flight from Cagayan de Oro to Manila with Air Asia, as I planned to spend some time in Manila before my international flight. Unfortunately, the Manila to Vienna flight was canceled due to volcanic activity at Taal volcano on 13.1.[redacted]. This caused complications. Despite being rebooked by Air Asia on 16.1.[redacted], I cannot reach Manila on time for my connecting flight scheduled for 15.1.[redacted]. There is uncertainty if the new flight will even depart due to ongoing volcanic activity. The issue arises from booking a one-way trip with two different airlines, leading to confusion. I am unsure of whom to contact or what options are available to me. Considering the possible cancellation of the Manila to Taipei flight, I wonder if waiting or rebooking is the best course of action. There is a risk of losing the rebooked flight if the original gets canceled.

I am seeking information on how Eva Air will manage flights departing from New York with a layover in Taiwan due to the recent travel restrictions. As a Filipino resident, I am concerned about potential quarantine measures upon arrival in the Philippines. I am wondering if there is a possibility for Eva Air to alter the layover location to avoid Taiwan. My flight is approaching soon, and I would be grateful for a prompt response. Thank you.

Hello, I have a round trip ticket scheduled for YYZ to MNL with a stopover in Taipei on April 18, [redacted]. Upon arrival in Taipei on April 19, I will have a 4-hour layover before my connecting flight to MNL. I am hoping to extend my layover in Taipei to explore the city. My request is to change my flight to Manila from 9:20 am to 8:30 pm on April 19, or the earliest flight on April 20, without incurring significant additional fees. I would greatly appreciate your assistance and would be happy to recommend your airline to my friends and family. My booking details are BCA-[redacted]. Thank you in advance.

I had a flight scheduled from Hanoi to Taipei but it was canceled due to potential flight restrictions from Vietnam to China. Despite being checked in, the flight got canceled, leaving me stranded at the airport for hours. I was instructed to call a Vietnamese number for a refund or rescheduling, but being unable to make calls with a Vietnamese SIM, I left my email twice for contact. However, no emails were received, and even after trying to inquire about rescheduling, the office hours were unclear. Eventually, I had to book a new flight at a high cost to ensure I could make it back home in time. I endured 11 hours of uncertainty at the airport without any assistance, and now I hope to get some form of refund for the expenses incurred due to this situation.

Dear all, I am inquiring about the cancellation options for my Eva Air flight with booking reference WR9HSM (flights BR62 and BR61). Due to the worldwide coronavirus crisis, I am contemplating canceling my vacation in Thailand scheduled from 16.2.[redacted] to 25.2.[redacted]. Could you please provide information on the cancellation fee, if applicable, and outline the cancellation procedure that I would need to follow? Thank you for your assistance and prompt response. Have a wonderful day, Roman V.

I reside in the UK with my family of four. My booking reference is JUAOFU, made in May [redacted] for a trip to Taiwan. Initially, it was meant to be a joyous family vacation. However, with the worsening Coronavirus situation since December, I am deeply concerned about the risks involved in our journey and the potential impact on our health. I kindly request the possibility of cancelling and refunding the reservation, as uncertainty looms over when we will be able to reschedule our visit to Taiwan. Your understanding is greatly appreciated. Best Regards, Felicity Chambers.