EVA Air Customer Service Issues

Eva Air has canceled our outbound flights from Houston, but surprisingly, the entire itinerary has not been canceled: booking numbers 5XS9Z6 and 5XUSGC. Despite receiving emails instructing us to cancel the remaining flights online at evaair.com, we encountered an error prompting us to call instead. Our attempts to reach Eva Air by phone have been unsuccessful. We have tried calling multiple times, but we either get placed on hold indefinitely or the line disconnects after a few minutes. We even tried the number provided by GetHuman, [redacted], with no success. Since our tickets were booked online, we are unable to cancel them online and urgently need to rebook our trip to Hanoi, Vietnam while canceling the remaining flights in our Eva Air itinerary.

Subject: Urgent Assistance Needed with Flight Booking Issue Dear Support Team, I am reaching out for assistance regarding a recent flight booking mishap. This morning, I booked a flight to Thailand for Friday, November 4th, [redacted] at 9:20 PM with EVA Air through lastminute.com. I paid extra for seats together, which are crucial for my upcoming honeymoon. However, lastminute.com inexplicably refunded me for the seats I selected, claiming they were unable to fulfill them, even though the seats were available when I booked. I tried to book directly with EVA Air, but their seat prices were outside of my budget. I now find myself in a distressing situation as lastminute.com has not provided a satisfactory explanation or resolution. My partner and I have been eagerly awaiting this trip after postponing it last year due to unforeseen circumstances, and the thought of sitting separately on our honeymoon is heartbreaking, especially considering my fear of flying. I understand the error lies with lastminute.com, and I have evidence of their mistake. I am reaching out to you in the hope that something can be done to rectify this situation. Any assistance you could provide would be greatly appreciated during this stressful time. Thank you for your prompt attention to this matter. Warm regards, A. S.

Hello, I accidentally selected the wrong option for my canceled flight and would like to make changes to my booking. Eva Airways notified us that the flight was canceled due to restrictions on overnight stays in the city. After searching for a new booking, we found one that arrives in Sydney instead of Brisbane. Philippine Airways offers flight PR411 departing at 3:15 p.m. on October 21st and landing in Sydney at 9:45 a.m. There is a price difference of $[redacted], which we are willing to pay. Please confirm our new booking as we have been quite anxious about this cancellation. Thank you, Maureen Bridgewater Booking Reference: [redacted]0. Eva Airways will refund the fares so we can proceed with another booking.

While passing through the metal detector at Tan Sung International Airport in Ho Chi Minh City, I followed instructions to place all items in the tray for scanning. However, upon collecting my belongings on the other side, I realized my phone was missing. Despite being reassured by the immigration staff that it would be sent to my final destination, it has not arrived. The phone contains crucial information that I urgently require. I kindly request the swift return of my phone. Thank you.

Dear Eva Airways Bangkok, I would like to inform you that on the Eva Airways flight Br 75 on the 20th of September from Bangkok to Amsterdam, I accidentally left my phone behind on another passenger's seat. The passenger kindly gave it to a flight attendant, who left it at the Eva Airways office in Bangkok. I immediately informed the flight attendants about my lost phone and requested it to be sent to UCC Campus Accomodation at Victoria Mills in Cork, Ireland (T12 Y6HP). They mentioned that Eva Airways Bangkok would be in touch via [redacted] or [redacted] Unfortunately, I have not yet received any updates. My phone is a Samsung A12 with a dark blue cover and my phone number is +[redacted]. I appreciate your prompt assistance in this matter.

I need to file a complaint and request a refund for the seat on my flight BR67 from Bangkok to London with booking LRCT1R. I had reserved an aisle seat beforehand because I require regular stretching for my height and knee problems. Regrettably, upon boarding, I was given a different seat. This resulted in an uncomfortable 13-hour journey where I couldn't get up as often due to sleeping passengers next to me. Feeling confined, my anxieties increased, especially as the passenger beside me did not wear a mask for most of the flight. The crew did not offer any alternative seats. This negative experience has shaken my trust in your airline, despite my previous positive experiences. I am scheduled to return with Eva Airways next week, but I am anxious about a repeat.

I have a booking reference 5DEFVW made by Sheila Shiauju Martin for a trip from Denver to Taipei departing on December 13, [redacted], and returning on January 6, [redacted]. The airline requires the credit card used for booking to be presented during check-in, complete with matching name and number. Although I used my husband's card to book, he won't be traveling with me to Taiwan, causing an issue for the return leg check-in at TPE airport. I hope the credit card verification goes smoothly by then. How can I confirm if my credit card transaction was successfully authorized through VISA SECURE, MasterCard ID Check™, American Express SafeKey®, or JCB J/Secure to avoid the check-in card presentation requirement at the airport?

I am requesting a full refund or a refund of my booking fee due to missing my flight on September 29th because of an incident. Alaska Airlines provided a revalidation code at the time of the incident and offered a small alternative flight to California, which did not get me to the Philippines as intended. I had to book another flight on my own. Now that I have returned to the states, I am seeking a refund or the rebooking fee returned to the credit card I used. This situation caused me to lose time, money, and endure pain and humiliation. If no compensation is made, I will consider legal action. I am only asking for a refund for the flight I should have boarded on time. I have all the necessary proof including photos and the validation code. I had my boarding pass as well. Please take this matter seriously. You can also reply directly to my email at [redacted].

Itinerary: #[redacted][redacted] Airline Confirmation: DXLAEN Passengers: - Somchet V., 80 years old - Pej V., 49, with severe allergies Somchet and Pej booked Premium Economy seats for a flight to Bangkok to attend a funeral, expecting comfort. However, they were given uncomfortable seats at the back next to a non-reclining wall and a smelly restroom. Despite vacant business class seats, the crew refused to relocate them. The passengers question why empty seats weren't used to help those in discomfort, especially an elderly person and someone with health issues. They stress they paid for comfort, not poor seats. They fear the long flight could worsen their conditions and request to be moved to available business seats. Their loyalty to EVA should be acknowledged.

Itinerary:#[redacted][redacted] Airline Confirmation: DXLAEN Passengers: S. Vongpaisal, an 80-year-old individual, and P. Vongpaisal, aged 49, with severe allergies. S. and P. Vongpaisal purchased Premium Economy tickets for comfort on their trip to Bangkok for a family funeral but were assigned uncomfortable seats at the back of the plane that do not recline, near a malodorous toilet. Despite available seats in Business Class, the crew did not accommodate their requests for a seat change. The passengers find it unjust that vacant seats in Business Class were not used to alleviate the discomfort experienced due to poor seating in the Premium Economy section. They express their dissatisfaction with the airline's decision and emphasize that they paid for better seating conditions. They argue that leaving Business Class seats empty while passengers suffer during a long-haul flight is not considerate. S. and P. Vongpaisal fear health issues may arise during the 13-hour flight due to the uncomfortable seating arrangement and request to be moved to the vacant Business Class seats for a more comfortable journey with appreciation for EVA as loyal customers.

I am arranging to fly with my dogs from Manila to Taipei and then to Fukuoka using Eva Airways, with my dogs as checked baggage. While looking up transit information, I found an article mentioning that certain countries may require documentation for pets transiting through. It mentioned countries like England, Hong Kong, Taiwan, and Singapore that might need transit permits for pets passing through. The article specifically mentioned Taiwan needing documentation for pets in transit. I tried searching online for specific details on the required documents for transit through Taiwan but could not find any information. Can anyone clarify what documents are necessary for my dogs to transit through Taipei with Eva Airways? Thank you.

Dear customer service team, I have noticed a discrepancy in the pricing for booking PL2LZU (Amke Dirksen & Yannik Mewes). The cockpit offers a standard space for €12.73, while in their app, a standard seat costs €38. Could you please clarify this for us? My friend Yannik Mewes is quite tall at [redacted] cm and requires an XL seat due to his long legs. The price of €[redacted] seems high compared to other airlines that offer XL seats for a maximum of €90. In the past, other airlines accommodated his size by providing a free seat to prevent disturbance to other passengers. Would it be possible to waive the additional charge of €[redacted] for two XL seats on Flight NR AMS-BKK: BR076 and Flight-NR BKK-AMS: BR075? Yannik and I have saved up for this trip, and this unexpected expense is causing us some distress. I can provide a picture if needed for verification. Thank you for your assistance. Best regards, Amke & Yannik

I did not receive 2 pieces of luggage from my recent flights with EVA AIR. The first flight was BR55 from Chicago (ORD) on December 1, and the second was BR271 from Taipei to MNL arriving on December 2. My ticket number is [redacted][redacted]. Upon arrival in Manila, my luggage was not on the carousel. I reported the missing luggage at the airport, but I have not received any updates yet. I desperately need my belongings from those bags. Despite providing all the required information, I have not received any communication from EVA AIR after 2 days.

I made an online ticket booking and need to modify my return dates. Unfortunately, every time I attempt to do so using the website or app, I encounter error messages. I suspect it might be related to requesting wheelchair assistance at all airports. I've tried contacting various numbers in Thailand, where I currently am, but have faced issues like long hold times followed by disconnections. Even attempts via Skype to reach their international contacts resulted in dropped calls after a short wait. EVA Air's policy states modifications must be done directly through them rather than a third party. However, I'm struggling to reach them. What steps should I take to resolve this?

Hello, I purchased two flight tickets yesterday for my mom and my brother to travel to Canada. The passengers are Pham Thi Thanh Xuan and Truong Hoai Nam. The confirmation numbers for EVA Air are 5BGOL7 and 5APWXK. The flights are scheduled for January 25, [redacted], from Ho Chi Minh City to Toronto at 12:45 pm on BR392, Aircraft [redacted]-300ER. I made a mistake when booking the tickets as I accidentally entered Tham Thi Thanh Xuan as the traveler on both tickets, but all other information for each traveler is correct. The ticket 5APWXK is for Pham Thi Thanh Xuan, and the ticket 5BGOL7 is for Truong Hoai Nam. Kindly help me correct this error. You can reach me at [redacted] or [redacted]. Thank you.

Hello. I recently reserved seats with Eva Air, but I encountered an issue with selecting seats on their website. When trying to choose seats for the first leg of my journey from LAX to TPE, only one seat appears available for selection. I am unsure why this is happening and I am seeking guidance on this matter. Additionally, I would appreciate assistance in selecting seats that are near each other for my companions and me. My booking confirmation number and the names of the passengers are as follows: Booking: 33YMPB 1.1OTIKO/Ekaterina 2.1OTIKO/Stephania Mia 3.1OTIKO/Christopher Ayodele Booking: 33KAFE OTIKO/Sophia Adeola Thank you.

Hello, I'm Eduardo Liao from the Philippines. Last August, I flew with Eva Air on flight number BR [redacted] on August 6 from TPE to Manila. I booked a seat in Royal Laurel Class, gate 5, with a boarding time of 8:45, seat number 10D. Upon disembarking, I accidentally left a REMOWA hand-carried luggage with 2 pockets in navy blue color in the overhead luggage compartment. We recently realized it was missing since we are planning to travel abroad. Kindly assist in checking with your Lost and Found department for any found REMOWA hand-carry luggage. Your help in locating my bag with 2 exterior pockets would be greatly appreciated. Thank you and best regards, Eddie Liao. Phone number: [redacted]. Philippines.

I contacted EVA AIR on November 29, [redacted]; however, I have not received any confirmation or response. My wife and I experienced a terrible experience on flight BR75 from Bangkok Airport BKK to Amsterdam on November 26, [redacted]. The flight was rescheduled multiple times, and we were given limited vouchers for shops, which were inconveniently located and crowded. Additionally, we were required to hand over our passports against Dutch regulations, and our copy was not accepted. We were then taken to a hotel with no hot water and minimal amenities, and the next morning we were left without information or assistance at the airport. The lack of service and communication from EVA AIR has greatly disappointed us as loyal customers. We seek an honest explanation and potentially an apology for the subpar treatment we experienced.

I flew from Vienna to Taiwan on BR0066 on December 15th and then from Taiwan to Bangkok on BR0067 on December 16th. Unfortunately, one of our pieces of luggage was lost and did not make it to the airport with us. We have another flight later today to Trat, and tomorrow we are off to the island of Koh Mak. The Lost and Found representative mentioned that our luggage would arrive in Trat this evening, but we haven't received any messages, emails, or calls about it. We need it today as we have a boat to catch tomorrow at 10:30 AM to the island. I have been trying to call, but no one is picking up. Please, help us solve this issue as we are currently without any of our belongings at the moment.

I am writing to express my dissatisfaction with your customer service experience. I have been unable to reach anyone at [redacted] and the Houston Office number, [redacted], also remains unanswered. I have made reservations for two tickets to Taipei, but I am unsure about the current status of my booking. If I do not receive a response within the next 30 to 60 minutes, I will be contacting my credit card company to cancel these transactions and make new bookings with China Airlines.