Dunkin Customer Service Issues

I visited Dunkin at 8:30 a.m. this morning at Jacaranda in Venice, FL, to buy two bagels, but they were out of stock. This happens every time I visit this location. I then went to the store on Highway 41 near Bird Bay in Venice, FL, but they couldn't heat anything, and last week at 2 p.m., they were closed. Waiting times are long, about half an hour, due to slow service. Eventually, I went to a third Dunkin and got what I wanted. This experience is frustrating. I split my time between Florida and Central Square, NY, and have never faced such issues in New York. These two stores in Florida are disappointing. My name is Wendy L., and my contact number is [redacted]. I am so upset that I might not visit Dunkin in Florida again; improvements are needed at these locations. Fortunately, I am soon returning to New York.

Hello, I want to express our appreciation for your delicious coffee and products. The customer service is usually fantastic at all your stores, except for the one in Key Largo, FL. It is disappointing that it remains the only option for us, apart from the one in Tavernier, FL, which is managed by the same person but operates slightly better than our experience. Every time I attempt to purchase two coffees, I frequently encounter a lack of response at the drive-thru and window. It seems they ignore customers for over 5 minutes or signal closure at 5:30, despite the posted closing time of 8. The staff often keeps our change without permission, assuming it as a tip, leading to multiple uncomfortable encounters requesting it back. This ongoing issue for nearly a year is perplexing as the service used to be excellent. Numerous customers leave without service, resulting in lost business. Despite numerous conversations with the manager yielding no improvement, we hope for a resolution before considering giving up on this particular location. Thank you. Best, Jessica B. Tamara M.

I recently applied for a job at the new store in Pace, Florida through Indeed.com. After being hired on the spot by Carey, the general manager, at the Davis Hwy store in Pensacola, I was told to expect a mass email for further instructions. Despite not receiving any email and facing difficulties in contacting Carey, I visited the store a few times for updates on my employment status. Despite her assurances, there were delays and inconsistencies in the hiring process, leaving me in a frustrating situation. Carey took copies of my SSC and ID and requested me to download the GroupMe app for work communication. However, after several attempts to follow up and clarify my start date, I was ultimately told abruptly that they were not hiring, leaving me concerned about the mishandling of my personal documents. I am seeking resolution and request to be contacted before October 16th regarding this matter.

Dear Dunkin, I want to express my love for your coffee, but I have concerns about the way your workers treat customers. Working as a nurse at West Suburban Hospital, I've noticed that doctors receive free coffee while I am charged. During a recent incident when I spilled my coffee due to stains, the manager did not refill my cup and insisted on charging me for a small even though I couldn't afford it. This inconsistency in treatment between staff members seems unfair. I believe all customers should be treated equally when it comes to such matters. I needed to share my frustrations and hope this issue can be addressed.

I am Mary T. I recently visited Dunkin' donuts to purchase bagels and coffee. Unfortunately, the bagels were burnt and the coffee tasted off. I attempted to contact the store but received no response, which has left me quite upset. The location in question is [redacted] Howland Blvd, Deltona, FL [redacted]. I am disappointed with the experience and will not be returning to this store. The quality of the products, as shown in the picture attached, is simply not acceptable. Thank you and have a great evening.

I am Mary T. and I visited Dunkin' Donuts to purchase bagels and coffee. Unfortunately, I received burnt bagels that tasted unpleasant. I tried calling the store back, but there was no answer, which has left me feeling very upset about the situation. The store I am referring to is located at [redacted] Howland Blvd, Deltona, FL [redacted]. I find this level of service to be unacceptable, and I have decided that I will not be returning to this store in the future. I have posted pictures of the burnt bagels on Dunkin' Donuts' webpage and have also sent them an email to address this issue.

For the past three years, I have been unable to use my card. Every year, I receive notifications of unauthorized access to my account. Three years ago, my account was hacked, and despite speaking with a representative who assured me it was resolved and extra funds were added, I haven't been able to access those funds or reach a human since. Repeatedly, I receive emails about account access, with no resolution after waiting on hold for over three hours. The latest email even addressed someone named Hirum, who I am not. Repeated attempts to access my account have failed. The inability to speak with a real person is preventing this issue from being resolved. It appears someone else is still trying to use my account, preventing me from doing so. The frustration is mounting, and I refuse to use the app until this is fixed. Legal action may be necessary if this continues.

I have been waiting for a call back for 8 hours now. I ordered 2 medium Vanilla Chai drinks from store #[redacted] through the app and picked them up via the drive-thru. This is the second time I have received the wrong order from this location. I did not complain the first time, but I feel I need to address it now. Both Vanilla Chai drinks I received were not Vanilla Chai; the taste was different, more like coffee with something sprinkled on top. I would appreciate being compensated for this error, either with 2 free medium drinks or by having the funds refunded to my DD card. Thank you.

I had a disturbing experience at the Syracuse NY store on South Crouse Avenue. The manager there asked invasive questions about my emotional support animal and insisted that my dog is not allowed in the store. However, after checking online, I found that Dunkin clearly states that it is pet-friendly. I have been bringing my dog there for months without any issues. This manager seems to be extremely rude, especially to homeless individuals and those with visible disabilities. Even healthcare professionals and her own staff have reported her behavior, but no action has been taken. It is important to note that she cannot legally ask about why I need my animal, and she never mentioned this policy before. She mentioned that another customer complained, but it does not seem fair that one customer's opinion should dictate the rules for everyone else.

I added $20 to my Dunkin' app at the Main Street Wareham, MA location on Friday, December 13th, [redacted], around 4 o'clock in the late afternoon. Before the reload, I only had $1.04 on the app. After adding the $20, I used the app to pay for my iced coffee. I didn't take the receipt, assuming the transaction was successful since I could pay for my drink. The next morning, I tried to use the app again, but it showed a balance of only $1.04 and wouldn't allow me to pay through the app.

This company has been extremely difficult to reach. I have been attempting to speak with a customer service representative for two weeks now. On my last call, the estimated wait time was 5 minutes, but I ended up waiting for 50 minutes until I ultimately had to hang up at 7:45 AM EST. The issue I am facing is with a Dunkin' Donuts card that I maintain for my mentally challenged son, who relies on it to recharge to $10. However, the card keeps getting disabled, causing him to be denied his morning coffee, which is his only joy in life. I have never encountered this problem in the past year, but now it keeps occurring. I have tried to register two more cards in the hopes that at least one will work, but I have been facing difficulties due to server issues. My son does not have an iPhone to use the app, and he depends on walking to Dunkin' Donuts, as he has no car. This situation is very distressing, and I urgently need assistance without having to endure long wait times on the phone.

I visited a Dunkin' Donuts store and ordered two large coffees with only cream. Unfortunately, they made them with sugar. After returning to the store and explaining my original order, they gave me sugar coffee again. Upon calling to address the issue, the store suggested I try a different location for an exchange. Frustrated, I visited another store and requested a correction, but they refused as I hadn't purchased the coffees there. This situation has become quite absurd, and I am disappointed with the service received.

Yesterday afternoon, I visited Dunkin' Donuts on 95 Northwest 167th Street. While I was in line to order, there was a disruptive incident involving a man yelling and cursing, creating a scene with the workers and manager. This individual's aggressive and disrespectful behavior, especially towards a pregnant staff member, made me feel unsafe. It seemed like he had a personal issue with one of the managers and accused them of cheating. This experience has left me apprehensive about returning to that store in the future.

Today, I visited DD and paid for my order using my debit card. When I received my medium hot tea, I noticed that I was charged $3.56 instead of $2.56. The employees seemed to give me a strange look, making me feel like something was off. I didn't inquire about the overcharge, partly because I didn't ask for a receipt. Reflecting on the situation, I can't help but think about the potential extra money that might be adding up if this is a common practice. While it's just a dollar, it doesn't sit right with me. If they had acknowledged the mistake, I would have likely been understanding. However, their silence felt odd and unfair.

I frequently use the Dunkin app to order and collect my items at the store. Unfortunately, there have been several instances where my order was not complete, specifically missing coffee rolls. Today, I ordered an iced coffee, bagel, and hash browns through the app, but upon arrival, the hash browns were not available due to an oven issue. I was asked to wait for it to be ready, but after waiting for 15 minutes and not receiving any updates, I had to leave as I had to go to work. I tried to inform the employees, but couldn't find any at the counter as they seemed to be in the back. This has happened multiple times where I paid for items that were missing. Using the app becomes inefficient when such mistakes occur.

I was the only customer in the drive-thru and ordered just one coffee after waiting for 10 minutes. While observing the chaotic scene inside, it was evident that the staff were disorganized. After finally receiving my coffee from the manager, I inquired about the unnecessary delay as I noticed multiple employees neglecting my order. Instead of receiving an explanation or an apology, the manager gave me a dirty look and made an inaudible comment. Despite the poor service and unprofessional behavior, I was not even offered an apology. This incident occurred at the Dunkin' in Westfall, Pa. Regards, M.H.

I was in store number [redacted] this morning with my husband, brother-in-law, and a family friend around 6:30 am on 2-17-[redacted]. We were waiting for my daughter to return with my wallet. Bhavra Patel asked us to leave. When I explained we were waiting for my daughter, she became hostile and said inappropriate things. I had money in my hand and mentioned she lost my business. She replied she didn't want business from "our kind." When I asked for the manager's name, she claimed to own the store and refused to provide her name. She wrote down her name and store number, stating she didn't want "our kind" in her store. I am offended by this behavior and would like a resolution concerning this offensive and prejudiced treatment towards my family.

I am experiencing significant issues with the On the Go app. It is using someone else's credit card for my orders and not allowing me to use the card that I have added money to due to a wrong card number display. I spoke with a representative last Wednesday who was confident she knew the issue, but the problem persists and the incorrect card remains on my account, requesting funding. I am in urgent need of assistance to resolve this matter. My name is Sandie Bock and my email is [redacted] I use my spouse's email [redacted] due to prior app access issues. Please reach out to me to resolve these ongoing problems with the app as I am unable to access coffee and products. Thank you. Sandie Bock

I had a concerning experience at the store today. None of the three employees, including the manager, wore their masks properly despite my request. They charged me full price for an iced coffee when I showed them the $2 deal on my phone and paid accordingly. The support code for this issue is [redacted]1. The employee who made the coffee did not use proper hygiene and made it with minimal ice, so I had to toss it out. I considered reporting this to the board of health as I have been a loyal customer at this store, but many of the exceptional staff have left for another location. I hope this matter can be addressed promptly to ensure the safety and quality standards are maintained at the store, as I did not want to see anyone lose their job over this issue.

I waited for over an hour to be timed out due to too many login attempts. After receiving numerous password reset messages, I'm unsure which one to use, leading to getting locked out. Despite being advised to delete the app and restart by one of your representatives, I now face issues with the email [redacted] being taken. Repeated calls and messages have not provided assistance, and as I have a voice disorder, communication is challenging. My daughter set up the account for me to simplify things, but the app isn't intuitive. I simply want my account at [redacted] to function correctly with my credit card linked. Improvements to your app could alleviate the need for extended wait times and frustrating experiences.