Duke Energy (NC & SC) Customer Service Issues

I reported the erosion near the utility pole supporting our home to Duke Energy. They replaced the old pole weeks ago, but the previous pole remained with a line still connected (possibly Time Warner's). Although they removed the old pole recently, they failed to reattach the line, leaving it hanging dangerously low across a bush. This obstructs access to our storage shed. I would appreciate a prompt resolution to this matter. Thank you.

A neighboring property owner has installed high light poles and a power line encroaching on my property without permission. Despite multiple attempts and several visits from engineers, Wayne Giles of Residential Construction claims he had the authority to install the poles without verifying property boundaries properly. Even after informing Mr. Giles that the property was not owned by the previous resident next door, no action was taken to relocate the poles. Duke Energy also failed to verify property lines and relied solely on Mr. Waters' word. I have contacted Duke Energy multiple times, provided documentation showing the property boundaries, and requested the poles to be moved in accordance with zoning laws. However, I am facing difficulties entering the verification code sent by text to proceed with my complaint.

I called my friend to inform her that I couldn't find a generator, but her phone repeatedly went to voicemail. Despite being elderly with special needs and struggling with COPD, I decided to visit her. Thankfully, her doors were unlocked, and I found her lying on the floor, unable to get up. She believes she's okay, but I insist that she should seek medical attention. She mentioned that the co-signer for her power activation was approved, and the technician was supposed to arrive two hours ago. It is crucial for your company to prioritize sending someone to turn on her power promptly. It would be best to avoid any potential tragedies involving elderly individuals with special needs. I urge you to address this situation promptly to prevent any harm.

I recently received a collection notice from Bull City Financial Solutions, the agency that you hired, regarding a debt in my name. I am Michael T., who used to reside at 97 Morehead Court with BJ T. before our divorce was finalized in April [redacted]. Despite the divorce decree stating that we're responsible for our own bills, I'm unsure why my name is still linked to this account. I would like to verify if Duke Energy has my signature dating back to when the electricity service started around [redacted] for that address. It's perplexing to be asked to pay for electricity at a house I haven't lived in post-divorce. Please have a representative contact me at [redacted] to address this matter. Thank you for understanding the time zone difference.

I reside at [redacted] Park Lane in Haywood Knolls, Hendersonville, NC. Duke Energy recently installed new power lines, replacing the old wooden poles. During this process, they had to create travel roads through several properties, unfortunately damaging my grass and affecting the slopes. Despite assurances that the area would be restored, the land was left uneven and difficult to mow. Although they did seed and hay the area, the dirt was never properly smoothed out before seeding, causing the grass to burn out quickly. Additionally, there are still rolls of hay and wood spikes left behind, making the area unsightly. Please provide an update on the remediation efforts. Feel free to contact me at [redacted]. Thank you.

There has been a power outage at [redacted] The Preserve Trail, Chapel Hill NC [redacted] for the last two days. Subsequently, the lights, clocks, and computer are showing signs of failing again. Despite reporting the issue previously and having a technician visit, the problem persists. Interestingly, neighbors on Mountain Laurel are experiencing similar issues along the same power line. This recurring problem is concerning due to safety risks like potential fires. I kindly request a thorough investigation into this matter. Best regards, Kevin Gaskins.

I am frustrated with Duke Energy for taking so long to restore my power. It's been 4 days since they were supposed to change my meter, but I still have no electricity. I am sitting in the dark with spoiled food, having to send my kids elsewhere. I noticed someone took my meter yesterday but did not restore power. I am at my wit's end and considering taking matters into my own hands, although I know it's illegal. Can someone please offer me guidance on how to deal with this situation?

I am reaching out to Duke Energy to address an issue regarding a stock transfer. Back in [redacted], my brother-in-law received 55 shares of Duke Energy upon leaving the company. I am currently acting as the Executrix for the Estate of Gregory Fallis and am attempting to transfer these shares to Gregory's two sons residing in Texas. Despite my efforts, I am struggling to have the necessary Medallion Stamp affixed to the required paperwork as I reside in Canada. I have visited multiple financial institutions, had my lawyer notarize documents, and complied with all requested procedures. Upon submitting the documentation, I received a request for the Medallion Stamp. The reference numbers provided are DUK38974 and Account No: [redacted]. Your assistance in this matter would be greatly appreciated. Sincerely, Veralyn Smart, Executrix

I am experiencing difficulties paying my bill. Despite attempting twice, I am incurring late fees and returned checks, even though my online account indicates that my bank information is correct. I recently made a $50 payment hoping it processes successfully to avoid disconnection while I resolve this issue. After a conversation with a representative who got approval to waive fees, I was transferred to headquarters as she couldn't make changes. The subsequent employee didn't acknowledge the approval and refused to credit my account. I feel frustrated as my bank verifies my details, I've had sufficient funds, and have persistently tried to settle my bill. I am not at fault and wish to escalate this matter to a supervisor.

There is a red light on a transformer at [redacted] Buccaneer Rd., Wilmington, in the Pirates Cove Subdivision. The light is on pole number AKS35 Q. Six weeks ago, there was a severance of an underground service at the site. Neighbors are experiencing flickering lights and spikes in their power bills. The adjacent transformer at [redacted] Buccaneer was replaced by line crews, but issues persist in the neighborhood. Transformer AKS35Q still has a visible red light, indicating a problem. Licensed electricians believe this may be affecting neighbors by intermittently drawing power from their homes. The flickering and billing spikes started around the time of the underground severance at [redacted] Buccaneer. A thorough examination of transformer AKS35Q is requested to prevent potential fire hazards or outages. Thank you. My address is [redacted] Buccaneer Dr., Wilmington. Phone: [redacted], Email: [redacted]

My household has been without power since 2 p.m. on Thursday, and we have not received any estimated time of restoration. The current update on the website now states power will only be restored by Tuesday. This is unacceptable as we have essential needs - I work from home, have children, a frightened puppy, a husband with a c-pap machine, and an elderly mother. Waiting until Tuesday is not an option. I refuse to incur additional costs to relocate. It is frustrating that despite prompt bill payments, the service restoration time is unreasonable. Moreover, it is disappointing that customer service is no longer 24/7, making it conveniently inaccessible during emergencies like this when your employees likely have power restored.

My lights have been out since 2:00 pm on Thursday, and I haven't received an estimated time for when they'll be back on. According to the update site, the power won't be restored until Tuesday. Waiting that long is impossible with work-from-home needs, kids, a scared puppy, and a husband using a c-pap machine. I refuse to go another day without power or to incur additional expenses finding alternative accommodations. It's unfair to expect us to wait so long when bills are expected on time. The limited customer service hours from Monday to Friday exclude those in urgent need. This situation is extremely frustrating, and the lack of urgency from the company is unacceptable.

My elderly mother and stepfather recently got married at the ages of 84 and 76. They bought a modular home in Grifton, North Carolina, which was delivered and set up. Despite Mr. Wilson experiencing a stroke during this time, he's determined to recover and spend Thanksgiving in their new home. Unfortunately, they were just informed that the power won't be connected until after Thanksgiving, leaving them heartbroken. I kindly ask for a reconsideration to have the power connected this week so they can celebrate Thanksgiving in their new place. Your understanding and assistance are greatly appreciated. Thank you, Kathy S. They are Joseph and Dorothy Wilson.

Approximately at 1:30 a.m. on Saturday morning, there was a power outage affecting more than 50 people in the Cottrill Hill area. This outage has not been updated on the map showing the number of people affected, and the automated service still only reflects 50 people affected, which is inaccurate. It is concerning that no action seems to have been taken to restore power to the area, especially considering there are elderly and handicapped individuals who depend on it. No trucks or personnel have been seen in the area, and the automated service indicates that power will not be restored until 5:00 p.m. on Monday. Given the circumstances and the affected area, it is crucial that steps are taken promptly to resolve this issue as many residents are currently without power and water, causing significant inconvenience. Thank you for your assistance.

Around 1:30 a.m. on Saturday, there was a power outage in the Cottrill Hill area affecting over 50 individuals. Despite calling about 8 times, the updated outage numbers provided have not been accurate. It seems like there is a discrepancy in the automated service, and it's concerning that essential services are not being properly addressed for those in need, especially the elderly and handicapped residents without power. Many of us are facing financial losses with food stored in freezers at risk. It's crucial that the automated system reflects the true scale of the outage to inform residents better. I plan to reach out to authorities regarding this issue, as it's particularly impactful during the ongoing ice storm. Requesting that Duke Energy directs attention to the Cottrill Hill area promptly for resolution rather than focusing elsewhere. We deserve reliable services considering the taxes we pay in this city.

Our apartment has been incorrectly billed at commercial rates instead of residential rates since [redacted] when it was coded as SGS during construction. Despite annual increases, the past 3-5 years have seen significantly high charges. Duke Energy confirmed that SGS means commercial but has denied our request for an inspection. Despite multiple calls seeking resolution, we keep encountering obstacles with no success in obtaining residential rates. Even though the apartment is used occasionally by family members for just a couple of days, we are charged $70-$[redacted] monthly. We have provided multiple documents and called several times but each time our efforts have been in vain. It's frustrating given that the space was intended for family use but the costs have made it impractical. If our current validation is rejected, we may pursue legal action to rectify the situation. It's disappointing and unjust that a small living space like ours is categorized as commercial. This situation urgently needs attention to correct the billing discrepancy.

I live in a [redacted] built home with a [redacted] amp main breaker that has a broken handle, and we are unable to shut off the main power when needed. We have purchased a new main breaker for it. A technician who came to install a digital meter suggested we contact Duke Progress Energy to have the breaker installed or to arrange for the power to be shut off temporarily. We prefer to have a Duke Power Employee handle this if it is not too costly. Our son can easily turn off the power in his newer home built in [redacted], but we cannot locate an external shut-off for our older home. We may need to utilize a generator and switch off the main breaker this winter. Looking for guidance on what steps to take. Appreciate your help.

Good morning! We are currently gathering information about Hurricane Florence's impact on Brunswick County Schools. Three schools in your area - North Brunswick High, South Brunswick High, and South Brunswick Middle Schools - served as shelters during the storm. Despite South High having a generator, there were some reported outages. Could you please share the following details with us?: - Dates of Outage - Duration of Outage (Time reported out and time restoration was completed) - Location of the outage (NBHS, SBHS, SBMS) Thank you for any assistance you can offer.

I live in the Cherrydale area where my complex of over [redacted] apartments has been without power since 4 am. Despite multiple Duke Energy trucks in the area, no one has addressed the issue. It's not currently dangerous outside, but the lack of power is concerning for children and the elderly. The downed power lines pose a risk, and the situation is frustrating as Duke Energy is usually prompt to disconnect customers. It's frustrating to see the lack of attention, especially as night falls and residents, including babies, are left in the dark. This neglect seems to highlight a disparity in service for black, brown, and low-income individuals in our community. The situation is upsetting and unacceptable.

Hello, I'm Kaylee Long. I've been trying to get service at [redacted] Jimmy Duncan Lane in Taylorsville, NC, but the customer service at Energy Protection is giving me a hard time. They claim that the previous renter needed to settle their bill before they could connect service. Unfortunately, the previous renter passed away on the 1st of December. My sister and I, both of whom have faced homelessness, received the keys on the 24th. Despite having the deposit money, we spent Christmas without power due to this issue. Raquel, the lady I spoke to, mentioned that my sister was related to someone she isn't, prompting me to try putting the service in my name to resolve the situation. However, we haven't made any progress, and my children and I are feeling the cold. I'm reaching out in hopes that someone from the corporate office can approve my request. Thank you for your time.