DoorDash Customer Service Issues

Subject: Urgent Matter - Hit and Run Property Damage by Delivery Driver Dear Support Team, I am writing to report an incident that occurred on August 27 at 8:43 pm involving a delivery driver named Tristan from Its Just Wings. The driver, after delivering our food, collided with our electric gate at 8:44 pm, causing damage. Unfortunately, he did not inform us about the incident and left the scene. As a result, our gate is now malfunctioning, posing a safety risk as it cannot be closed, especially with children at home. I contacted chat support immediately on August 28 at 12 noon, receiving reference number [redacted]33 with the assurance of a follow-up within 24 hours. However, I have not been contacted yet. I urge you to prioritize this matter and address it promptly. Thank you for your attention to this urgent issue. Sincerely, R.M. [redacted]

I recently realized that I lost my Dasher Direct Pay card, so I promptly ordered a replacement through the app expecting it in 3 to 5 business days. Unfortunately, it never arrived, so I contacted Dasher Direct support, who informed me it would take 10 to 15 business days. After further delays, they now say it will be 21 business days. It has been 5 days past the 21-day mark, and still no card. As a Doordash driver, this delay is greatly affecting my income, and I am currently homeless, constantly moving between motel rooms or my car. My health is also very poor, dealing with multiple serious conditions. This ongoing situation is pushing me to my limits, and although receiving the card won't solve all my problems, it would provide some much-needed relief that I desperately need.

I recently discovered that a seldom-used credit card was charged $9.99 for 13 months by Doordash. It seems that I unintentionally signed up for an account during the pandemic and never used it again. I spoke to a customer service representative who promised a refund to my Stanford Federal Credit Union account but I never received it or any confirmation email. I am reaching out for assistance via email regarding this issue. I can be reached at [redacted]. The credit card in question ends in [redacted] and expires on 07/24. My address is [redacted] Woodman Circle Apt J, Placerville, CA [redacted]. I would greatly appreciate a refund for this unused subscription and the closure of the account. Thank you for your help. Sincerely, Nancy T. P.S. I wanted to attach a copy of the initial charge but could not do so.

I've had my Walmart grocery orders delivered to the wrong address in my apartment complex for the fourth time. This latest mix-up had my items taken to apartment [redacted] instead of [redacted]. Fortunately, I was able to retrieve them with the assistance of a neighbor. It would be beneficial if the delivery driver could simply follow the explicit written instructions provided with each order. Following Walmart customer service's advice, I am reaching out to Doordash to address these recurring issues. The order number for this Walmart grocery delivery is # [redacted][redacted], and the driver's name is Michele.

This past Monday, on October 6th, I had a challenging night while delivering for Doordash, resulting in two late deliveries. I want to clarify that I always strive to be honest and take responsibility. One late delivery was delayed due to being pulled over by the Philadelphia police for a faulty headlight, and the other was caused by a closed highway exit. Additionally, I returned an order to Wawa due to an incorrect address. I am disappointed by the deactivation of my account and the lack of support from Doordash, especially given my good track record and dedication to my work. I have been wrongly accused before, and I feel let down by the handling of this situation. This job is crucial for me as a single mom supporting a child in Catholic school. Despite my efforts, my deactivation has impacted my son's upcoming birthday party. I feel unheard and unsupported in this matter. I hope for a fair resolution. Thank you for your attention to this issue.

On Saturday, October 16, [redacted], between 2:30 and 3:00 pm, I placed an order on Walgreens' website for four [redacted] oz bottles of Arizona Sweet Tea iced tea. When the Door Dasher arrived, he buzzed my intercom and asked me to come down to pick up the order. I had requested in the instructions for the Door Dasher to deliver the order upstairs, as this has always been the case in the past. When I declined to go downstairs, the Door Dasher threatened to discard the items. Walgreens stated it was Door Dash's responsibility once the order was picked up, while Door Dash claimed it was Walgreens' responsibility. Unfortunately, I did not receive my order and still have to pay for it. This situation is unacceptable.

There seems to be an issue with my account as there have been multiple unauthorized changes made, including email, phone number, and Dash Direct details. The provided information was altered without my consent, leading to potential fraudulent activity. I urge for the account to be thoroughly investigated and deactivated promptly to prevent any legal repercussions. The account's details, including the original phone number, original address, and email, have been tampered with, causing confusion and security concerns. It is crucial to resolve this matter promptly to ensure the integrity of the account and address the unauthorized alterations made.

I am thinking about creating a DoorDash account for ordering takeout and fast food, but I am unsure how to add specific instructions like "plain with pickles" on the app. Can anyone guide me on how to include special requests on my order, or should I consider other options instead of DoorDash?

I've reached out to DoorDash support and spoken with 7 representatives, 1 supervisor, and exchanged 4 emails, yet my issue remains unresolved. My account prompts me to get a red card to dash, but when I received the card and tried to register it, the system rejected it as invalid. I am feeling stuck. My main goal is to start dashing to earn income while seeking a permanent job. What steps can I take to address this situation?

Hello, my name is Donna Smith, and I live at [redacted] Nowak Drive, Orlando, Florida [redacted]. Today, I placed two orders for Nick's Family Diner, but unfortunately, the food did not arrive either time. I would appreciate a refund for the amount paid. The driver's name was Yameth, and it seems he may need guidance on delivering orders to the correct addresses. Kindly process the refund. Thank you, Donna Smith.

I need assistance with my account as I have been experiencing recurring issues despite multiple calls to technical support. The problems include the inability to reply to texts, automatic acceptance of orders, the app freezing after I pick up orders at the store, missing trip earnings in my account until I verify by calling, unclear balance in the database with deposited transactions not reflecting in my bank account. I am also concerned about discrepancies regarding my money. Can I schedule an in-person appointment or receive specialized technical support, please? My phone number is [redacted]. Thank you.

Hello, I am reaching out regarding my experience as a dasher last year in November [redacted]. I had a positive experience dashing, although there were instances where customers claimed their food wasn't delivered when it was. I want to discuss the deactivation of my account. I recall scheduling to work on Christmas Eve, and despite being aware of the 24-hour notice requirement for changes, my car was vandalized two hours before my shift. I reported the incident to the police, but unfortunately, I was deactivated. I have tried to contact customer service multiple times with little success; it feels as if my concerns are not being heard. I had to spend $[redacted] to repair my gas tank following the vandalism, causing me not to use my car for a month. Despite my efforts to prove the situation, I received an email citing my low rating as the reason for deactivation. I know my rating was improving before the incident. I am kindly requesting the reactivation of my account as I rely on dashing to support my elderly mother with dementia. I feel unjustly treated and hope for a resolution to this matter.

I preordered a meal from my favorite spot, the Turkish Kitchen in Bendigo, through DoorDash today. Despite ordering hours ahead, my delivery was late, resulting in cold and soggy food. The hot chips were cold and limp, and the kebabs had lost their warmth. Unfortunately, I had to discard the chips. With a sick child at home, I relied on this meal for convenience. As a dissatisfied customer, I will not be using DoorDash again. I am disappointed by the delay in delivering hot food and would like a refund for the subpar service provided.

I placed an order for sandwich platters and cookies via DoorDash from Which Wich for my mom's celebration of life service. Sadly, I received a cancellation notification just an hour and a half before the event, leading to a chaotic search for an alternative. Despite the hurried changes, Steve's Krazy Sub was able to provide the food promptly. Unfortunately, the lack of delivery caused my husband, daughter, and granddaughters to miss the service as they rushed to pick up the food. The mishap seemed to stem from oversight as I believe the order details weren't reviewed in advance. Considering it was a significant order for over $[redacted], meant for a funeral, early attention was crucial. To make matters worse, DoorDash deducted fees and tip for an order that never reached me. Attempts to seek assistance have been futile as the responses seem automated, pushing me towards unhelpful chat support rather than direct communication with management. I seek a refund for the gift card used, a clear explanation of the incident, and a simple apology for the distress caused. It is undoubtedly a lot to endure on an emotionally charged day, and I hope for a resolution soon.

I was recently deactivated from DoorDash unfairly. I was late for a pick-up due to a traffic jam caused by an accident, where I was questioned by the police. Although I was eventually allowed to continue, the order was reassigned, and I had to take a different one. Despite being attentive to address any issues promptly on the app's violation page, I couldn't access it after the incident. My appeal was denied, but I intend to reapply for reactivation after 90 days.

I would like to bring to your attention an issue with my recent order from Panda Express. I ordered 2 chicken egg rolls, which were missing when delivered by your DoorDash driver, Kendra. Please address this situation as it is unacceptable for delivery drivers to consume customers' food. Going forward, ensure that your employees are aware that they must not eat customers' orders. I tipped Kendra when I placed the order for delivery, expecting to receive all the items I paid for. I had to order additional food to replace the missing items.

I wanted to share my recent frustrating experience using your delivery service. Over the weekend of November 27th, [redacted], my friend and I attempted to order two sandwiches from different restaurants but encountered difficulties. Despite the short distance between locations, we were informed we needed to place separate orders due to the delivery fee. The customer service representative explained this was necessary in case one order was delayed. When I inquired about the possibility of batch orders, another representative mentioned it was at the driver's discretion. A supervisor named John reiterated this point, and a higher-level manager with a name possibly starting with E or I confirmed the driver's autonomy. The manager offered credits but mistakenly sent them to an outdated email address, leaving me feeling unsatisfied and undervalued as a customer. I hope this feedback can help improve future service interactions.

In the past three weeks, every time I receive an order that has already been completed or is not available at the store, I contact Dasher Support for the half compensation as per the DoorDash policy. However, Dasher Support continuously puts me on hold on the phone, like last night for 2 minutes, resulting in dashers not receiving the proper payment. For example, I had a delivery from Safeway totaling $17.95, which I discovered I had already completed. After being on hold for 20 minutes, I hung up without receiving the compensation. This has occurred multiple times in Parker, Colorado, within the last three weeks. Additionally, last night on a Monday, I only earned $54 in 4 hours, significantly less than usual. Throughout the year, I typically make around $[redacted] every 4-5 hours, with a minimum hourly rate in Colorado being $18-20. It seems there is an issue with the payment system as my earnings have decreased since Thanksgiving, making it challenging to cover expenses. I hope DoorDash addresses these concerns to prevent dashers from leaving the platform and potentially escalating the matter legally.

I recently made an order for Stand-Up Burgers through DoorDash. After receiving notification that my order was delivered and not finding it in my lobby, I tried contacting the Dasher (Cheryl) to no avail. Following a refund, I directly ordered from Stand-Up Burgers, only to find my original order still at the restaurant, untouched by the Dasher. The experience was frustrating and misleading, as DoorDash falsely claimed my order was delivered. This mishap not only wasted time but also money. In the future, I will be seeking alternative services due to this deception. I plan to share my experience with family, friends, coworkers, and my condo community of over [redacted] residents to warn them about DoorDash's practices. Best regards, Joseph I.

I work at a hospital, and we have noticed that some Doordash delivery drivers are parking in the fore lanes regularly. Typically, when we ask them to move, they cooperate. However, today we encountered a driver who was very disrespectful. Despite our request to park elsewhere, this individual responded rudely, placed the order on the ground near the ER entrance, and made offensive gestures while leaving. Although we don't have the driver's name, they drive a White Toyota Prius with Oklahoma tag GJW468. We have informed them they are not permitted to deliver to our hospital anymore, and they have been trespassed. Should they return to our property, we will involve the authorities and have them arrested.