DoorDash Customer Service Issues

My experience with PETCO's customer service was disappointing. I faced challenges trying to reach them as my calls went unanswered or were abruptly ended. Eventually, I spoke to a manager named Emanuel. Despite initially struggling to locate my order and misunderstanding the delivery method, he eventually confirmed my order was ready for curbside pick-up. However, I had actually paid for same-day delivery and Emanuel seemed unfamiliar with coordinating this through DoorDash. He later informed me that he processed the order but lacked professionalism and seemed unsure of the process. I was anxious about my order's timely delivery, especially after paying a $6 shipping fee. Effective communication between PETCO and their staff, like teaching managers to work with delivery services, is crucial. Dealing with this issue took up 30 minutes of my time and left me quite frustrated.

I experienced a delivery issue with a Doordash employee who delivered to the wrong address and almost damaged my window trying to retrieve the food. I expressed my frustration to him due to his mistake with the address. The incident occurred on April 4th around 8:25 PM. I reside at [redacted], and the intended delivery was for [redacted]. Instead of knocking on my door or ringing the doorbell, he banged on my window aggressively. After returning the food, I made it clear that his behavior was unacceptable, and he inappropriately asked if we had eaten the food already. The situation escalated, and I warned him about being more respectful in the future.

On April 3, I ordered an Easter meal from Safeway via DoorDash for delivery on April 4 between 6:15 p.m. to 6:45 p.m. Despite my order being accepted, Safeway closed early on Easter without prior notice. This led me to spend nearly $60 on a meal as a last-minute alternative. The lack of communication regarding the early closure has left me disappointed. I have already provided feedback and intend to cease ordering from Safeway in the future. I urge them to inform delivery services of holiday closures in advance to prevent similar mishaps in the future.

I've reached out to your customer service chat twice in a row and have kept both transcripts. My name is Stacey Smith. I placed multiple orders and encountered issues where items showed as unavailable after payment was processed. I was informed of a refund in 3 to 5 business days to my checking account. Even though I ordered from San Francisco, I reside in Alabama. I have been a regular monthly customer for a year and have never experienced such problems. One of the failed orders was from Krystals. Despite being refunded for a $19 purchase, I shortly made a $35 order from Taco Bell, resulting in a total cost of around $[redacted]. This led to my checking account charging me an initial overdraft fee of $35 and an additional extended overdraft fee. This situation has left me very dissatisfied, as I always tip well and engage respectfully with Dashers. It's frustrating to be charged excessively for orders.

Hello. I noticed two unauthorized charges from DoorDash on my bank account today. I have never used DoorDash before and do not recall having an active account with them. Although I attempted to sign in with my Facebook and Google accounts, there are no records of previous orders. The charges I am disputing are as follows: 1. Charge of $46.89 on April 24, [redacted], under merchant DOORDASH*THE CHEESECAK. 2. Charge of $46.07 on April 24, [redacted], under merchant Doordash CA [redacted]. I request the reversal of these charges promptly. Thank you, T. Contreras

I had a troubling experience at Carmella's in McKinleyville, CA last night around 7pm. When I mentioned a Door Dasher was mishandling the Togo order bags, an employee became verbally and physically aggressive towards me, using profanity and getting in my face. Despite remaining calm, he continued to act inappropriately. The restaurant informed me that they have captured the incident on camera and are taking action. I am still shaken by the encounter and hope for a resolution without having to share this publicly. Thank you.

I am J. C., a previous customer with a DoorDash account. I encountered several issues with my account as someone made unauthorized orders using my phone number. Despite my numerous calls to rectify the situation, the problem persisted even after being assured it was resolved. Frustrated by the ongoing problems, I decided to close my DoorDash account. However, I am still receiving messages. I am unsure why this issue persists even after closing my account. I am reaching out to seek clarity on whether DoorDash can definitively resolve this issue. If not, I may need to escalate this matter to the relevant authorities. I appreciate your prompt attention to this matter.

Hello, I need help creating a Dasher account. I've spoken to five customer service representatives without success. Each time I try to sign up, I receive a message saying my phone number is already tied to an application. I attempted using the application on my computer as advised, but it didn't resolve the issue. Despite promises to delete my consumer account and reset my password, I still can't access the Dasher account. I've even tried restarting the application process and using a new email address, all to no avail. Recently, I was informed that the only solution is to change my phone number, which seems unreasonable for transitioning from a consumer to a Dasher account. I'm frustrated with the lack of resolution and requesting to speak with a tech support representative or a manager. If this matter isn't resolved, I may consider switching to Uber Eats or Grubhub and leaving negative reviews on various platforms. Thank you for your assistance. - BH

I worked for DoorDash for almost a year and maintained a great rating by providing excellent service to customers. Unfortunately, one night someone broke into my car, smashed my windows, and stole my wallet and phone. I lost access to my emails and important information stored on the phone. Recently, I discovered that my account has been deactivated, which is devastating as this job is crucial for supporting my family. My completion rate dropped to 73%, but I was confident I could improve it to over 85% by the end of the month. I've been trying to appeal this deactivation, but I'm facing challenges as I can't access the email associated with my account. I feel frustrated that my efforts to explain the situation and request an appeal seem to be disregarded. I genuinely need this job and hope to resolve this issue with DoorDash.

I would appreciate if an additional promotion could be offered to help me get ahead with DoorDash. While I have just started, there were instances where I did not receive tips, affecting my performance ratings. I am requesting another $[redacted] promotion or completion of 15 dashes that I missed due to downtime issues. This support is crucial for me as I aim to rely on this job for my primary income to cover vehicle maintenance. Despite my current 3.75 rating, I have consistently been punctual and courteous to customers. I am eager to receive my red card for more opportunities. Thank you for considering my request. Good morning, Carlos M.

I placed a $65 order with Frickers on July 7th and left a $10 tip for the dasher, Ashley. Unfortunately, Ashley delivered the food to the wrong apartment, as evidenced by the photo she sent. The correct address was clearly displayed on the building, and we were readily available with our door open and porch light on. This experience has made me hesitant about tipping in the future due to the lack of attention to detail displayed by the driver. Moving forward, I hope that delivery drivers will pay closer attention to the addresses provided to avoid similar incidents in the future. The order was placed under my son's name for Dash.

Hello, I am Secundino Melendez, and I work as a DoorDash driver. I am experiencing a significant issue with the referral program. On June 6, [redacted], I referred my friend, Jasmine Caraballo, to become a Dashers driver. According to the DoorDash platform, the referrer receives $[redacted], and the new Dashers driver also gets a bonus. When Jasmine signed up using the link I sent via text, it clearly showed that I referred her. However, when she attempted to start dashing, DoorDash claimed they did not see my referral in the system, which is untrue. I want to ensure that both Jasmine and I receive the bonuses we are entitled to for this referral. My email is [redacted], and Jasmine's email is [redacted]. We are both frustrated with this situation and want DoorDash to honor the referral program as promised. I have evidence that Jasmine signed up through my referral link, and I am ready to take this matter further if necessary. Thank you for your attention to this matter.

I recently noticed a pending charge of $9.99 on my prepaid debit card today from your app, which I uninstalled weeks ago. I prefer not to use the service due to the high costs involved with orders and tips for the Dasher. Unfortunately, this unexpected charge has led to an overdrawn balance on my prepay card, resulting in potential overdraft fees. I would appreciate a refund of the $9.99 to my Visa card ending in [redacted] with the expiration date 08/24. You can find my account details below for processing the refund: Email: [redacted] Name: William Meyer Address: [redacted] S. Greeley Hwy, #30, Cheyenne, WY [redacted] Thank you for your prompt attention to this matter. I look forward to the refund being credited back to my account.

I am reaching out to address unauthorized transactions on the company account linked to ABIGO.BIZ, represented by President A. Bertrand. As the Administrative Assistant, I have compiled a detailed list of suspicious charges spanning from November [redacted] to July [redacted]. Each entry includes the location of the transaction and its corresponding authorization code for your review. The total sum of these questionable charges over this period stands at $5,[redacted].02, all documented on a business debit card. Due to these activities, we took the precautionary measure of terminating the affected card on July 23, [redacted], and obtaining a replacement. Please advise on the necessary steps for sharing this information with you for further investigation.

Online Order Issue with Roll'd Date: July 27, [redacted] Order Number: [redacted] Total Cost: $37.04 The items received were not as pictured, disappointing in taste and much smaller than expected. I am dissatisfied with my experience. Items Ordered: 1. "Crispy Chicken Ribs" ($5.40) - Received three wing pieces, not chicken ribs. 2. "Vegetarian Spring Rolls" ($5.40) - Three small spring rolls received. 3. "Garlic Prawn Roll" ($4.90) - Lacked garlic flavor, filling had three tiny prawns. 4. "Crispy Pork Belly" ($16.70) - Included plain boiled rice, small pork belly pieces, but no flavor. It seems like Roll'd profits from deceptive photos, high prices, and small portions. This marketing feels dishonest. I am an elderly customer and feel let down and financially deceived. I am requesting a full refund for my order.

My Visa credit card ending in [redacted] was charged $9.99 in July for a Dash Pass subscription, which I did not authorize. The card was last used on Mar 31, [redacted], and was not charged for Dash Pass in the following months. Although I have canceled the subscription, I kindly request a refund for the unauthorized charge to be credited back to the card.

I have two issues to address. Firstly, there seems to have been a recent change in how the Top Dasher status is determined without any prior notice. According to the application, it used to be based on performance from the first day to the last day of the month, but now it appears to be calculated from the first day to the third day of the following month, which was not the case before. There seems to be confusion regarding the qualifications for Top Dasher status, and I request official documentation from DoorDash outlining these new rules. Secondly, I am losing an average of $50 every day that I am not a Top Dasher in the application. I would like to know if DoorDash plans to provide compensation for this loss. The flexibility to choose my own work hours is essential, and achieving Top Dasher status allows for this. I believe it is important for DoorDash corporate to be aware of these issues, as it has affected more than just myself. I request a call from corporate at [redacted] to address these concerns and to receive clarification and resolution on the matter. Regards, A.

I would like to suggest conducting further research on a specific area where I frequently work as a dasher. I have included a screenshot with the area marked, but I am unsure how to attach it to this form. My suggestion relates to a lake in the northern part of the zone that is bordered by a major road undergoing heavy traffic and construction. This area is in League City, Texas. It may be beneficial to consider either including parts of Friendswood in League City, or dividing the top portion of League City and incorporating it into Friendswood. I often receive delivery requests over 10 miles long (for $6.00, thanks DoorDash) due to the current zone boundaries. It would be more efficient to end the zone at Kemah or extend it all the way to I45 and Nasa Rd Bypass and include it in League City.

I encountered a concerning issue during a recent order delivery. A representative from the Dasher support call center, identified as Alvin Dale Jentry B, mishandled my request and subsequently canceled my order mistakenly. Despite my efforts to explain the situation, Alvin cancelled my order after I had already picked it up and was en-route to deliver it, causing unnecessary inconvenience. Alvin failed to read my messages requesting to keep both orders for delivery, ultimately impacting the service I could provide to the customer, Debbie S. I firmly believe that I should be compensated for the completed deliveries that were unfairly affected by the call center's error. I have documentation, including chat records with Alvin, texts from the customer affirming the combined order, and screenshots of promised credits from DoorDash support. These details are available for verification if necessary. I have attempted to address this issue through Dasher support, which unfortunately only connects to external call centers. I am seeking resolution from a DoorDash employee to ensure proper compensation for the completed order. Your assistance in rectifying this situation would be greatly appreciated.

On August 6, [redacted], I placed an order at Budapest Restaurant in Toronto through DoorDash. Unfortunately, the restaurant could not complete my full order, and DoorDash reached out to offer alternative menu items or a refund for the missing item. Despite opting for the refund, it was never issued. Following up with DoorDash's customer service, I was informed via text that no refund would be given, citing past issues with refunds and cancellations from over a year ago. Despite emphasizing that the previous cancellations were not initiated by me, DoorDash deemed the matter resolved without meeting my expectations. Seeking further assistance through their Live Chat, after expressing apologies and understanding, I was ultimately informed that too much time had elapsed for a refund to be processed, despite it being offered initially. Feeling deceived, insulted, and frustrated, I find myself in disbelief over the situation.