DoorDash Customer Service Issues

As hospital staff, we have experienced issues with certain Doordash delivery drivers who persistently park in the fore lanes. Most drivers comply when asked to move, except for one recent driver. Despite being directed where to park, this individual responded rudely, placed the order on the ground near the ER entrance, and made inappropriate gestures while leaving. We have taken note of the driver's vehicle, a White Toyota Prius with Oklahoma tag GJW***. Due to his unacceptable behavior, we have informed him that he is prohibited from delivering to our hospital property. A warning of potential arrest has been issued if he trespasses again. Such behavior should not be tolerated, and we believe this individual should not be delivering to any location if he displays such disrespect on private property.

As a dedicated dasher, I have consistently worked hard to deliver the best service possible for the company. Despite my efforts, I have encountered issues with missing payments, discrepancies in my earnings, and lack of communication. This situation has caused me frustration and financial strain, as I have not been fairly compensated for using my own resources such as my vehicle and gas. I have taken the necessary steps to rectify this, including reaching out to the Better Business Bureau and seeking legal advice. I am also considering informing my community about these unethical practices to raise awareness. What started as a enjoyable side job has unfortunately turned into a disappointing experience due to dishonesty and misconduct.

I recently signed up to be a dasher and completed the background check. Now, I'm waiting to hear back. The problem is that I can't log into my account as my email isn't working. I've checked my WiFi, restarted my phone, and even reinstalled the app, but I still can't log in. I'm confident I entered the correct email, and I can't create a new account since my number is linked to the previous one. Any advice on how to fix this issue would be greatly appreciated.

I received my replacement DoorDash Red Card today, but unfortunately, there were no activation instructions included. I've been trying for hours to activate it through the app but haven't had any success. Any assistance in activating the replacement card would be greatly appreciated. Thank you. -HP at HayDashes, [redacted], [redacted].

Hello DoorDash, I appreciate the opportunity to work with you. However, I have been facing issues since I signed up. It's been three weeks, and I still haven't received my earnings. I have been calling Dasher support every day for 30 minutes, explaining the situation, but I have not received a satisfactory response or solution. Updating my bank account details has not been effective either. I am unable to afford gas to continue working. I have confirmed with my bank that my account is in order. I need help with this matter urgently. Thank you. Houij Fadi.

Hello Doordash, I am grateful for the opportunity to work with you. However, I have encountered issues since signing up. It has been three weeks, and I have not received any payment. I have been calling Dasher support daily for 30 minutes, explaining the situation, but I have not received a satisfactory response or solution. Updating my bank account details each day has not been effective either. I am struggling as I do not have money to buy gas and continue working. I have confirmed with my bank that my account information is correct. I seek urgent assistance to resolve this matter promptly. Thank you. Name: F. Houij DOB: [redacted]-06-17 Phone: [redacted] Bank Account: 20[redacted]76

As a Dasher, I recently had a contract violation for a supposed non-delivery, which I believe is inaccurate. I always make sure to deliver items diligently and have evidence to prove it, as my payment depends on confirming deliveries. Surprisingly, I was unaware of any issue until receiving the violation notice two days later. If a delivery error had occurred, I would have expected immediate contact from DoorDash for clarification. However, no such communication took place. Despite my efforts to explain and defend my actions, DoorDash maintains the violation on my record for the next [redacted] deliveries. This situation has left me feeling undervalued as a Dasher, as it seems like DoorDash lacks consideration for its delivery partners.

I had difficulty using the credit from a gift card to order food. Despite spending hours with customer service, I couldn't resolve the issue. Later, I discovered my account was deactivated without my knowledge. While trying to get my balance refunded and account closed, the representative mentioned there were no credits to refund, which contradicted my balance of over fifty dollars. I am requesting a refund via check, closure of my account, and complete disassociation of any account information from my identity.

On Sunday, December 19, [redacted], I received a large group order from Smash Burger that was delivered to my house, but unfortunately, none of the items in the order were correct. The receipt attached to the bag was accurate, listing all the correct items we should have received, including bacon, cheese, BBQ sauce, double patties, and various sides. Out of the 8 burgers we ordered, we received single patty burgers, with some being plain and others having just lettuce and tomato. Only some of the sides we ordered were included in the delivery, with missing items such as bacon, cheese, and onion rings. We attempted to contact Doordash support to address the issue, but the resolution process took over an hour, causing a significant delay and inconvenience. Despite our attempts to seek a refund for the discrepancies, we were asked to provide photos as proof, which was challenging as we had already consumed the incorrect items due to hunger. While I did not place the order myself, I participated in the group order and the delivery was made to my address at [redacted] -------, Cary, NC [redacted]. I have been a Doordash customer for several years, and this experience with Smash Burger has been the most disappointing. I kindly request a full refund for this order and express our dissatisfaction, indicating that none of us will be ordering from Smash Burger in the future. Thank you.

During my delivery shift today, I was assigned to deliver a prescription to Karen Miller at [redacted] Charles St. in Mt. Oliver from the Rite-Aid located at [redacted] Hays St. I tried to contact her by ringing her doorbell, knocking, and calling her phone twice, but received no response. I even sent a text before following company instructions and returning the prescription to the pharmacy. When attempting to process the return through the app, it requested Karen Miller's signature, which I couldn't obtain due to her lack of response. I contacted Doordash for assistance as I couldn't complete the delivery and sign out without her signature, but was put on hold for over an hour before ultimately hanging up out of necessity. It becomes frustrating as I can't move forward with my work or personal plans due to this issue. Doordash needs to improve its system to address such situations promptly or provide better support for dashers facing these challenges. My dash is now on hold, and I am unable to continue working until this is resolved. I am seeking assistance to overcome this obstacle promptly.

As a Dasher, I encountered issues with the GPS during a Walmart delivery. Despite trying to refresh my phone, the GPS failed, leading me to use an incorrect address. This resulted in a lengthy two-hour dash, including a 40-minute wait for the order and a 15-mile detour due to the faulty GPS. Upon reaching the customer's apartment, I faced multiple trips up three flights of stairs to deliver the groceries, only receiving a $5 compensation from DoorDash without a tip. Despite trying to contact DoorDash's phone number numerous times, I received no response over the two-hour ordeal. Thank you, Dasher Gary Tebo.

I appreciate you sharing your feedback with us. We apologize for the disappointment you experienced with Auntie Anne's. It's regrettable that your order was not received due to the Doordash driver not picking it up. We had to discard it as a result. Nevertheless, I have initiated a refund for your order. Please allow 24 to 72 hours for the refund to reflect depending on your Credit Card company. Your business is important to us, and we hope to have the opportunity to provide you with a great experience during your next visit.

This email confirms that a payment adjustment has been processed for your online order (#[redacted][redacted]) at Arrowhead Towne Center. Original Amount Billed: $19.82 Adjustment Processed: FULL REFUND of $19.82 Reason for Adjustment: Driver did not show for pickup - Food was ready, but the driver did not arrive, resulting in the product being discarded. If you have any inquiries regarding this adjustment, please contact the restaurant directly at [redacted]. It may take 1-3 days for the payment adjustment to reflect on your credit card statement.

As a DoorDash driver, I've been waiting for over a month to receive my earnings on my card. I'm frustrated with the lack of support and communication from the company. I feel disrespected and misled by the constant lies I've been told. I really need to speak to someone directly about this issue, as I've had enough of the runaround.

I experienced a difficult situation with your company that led me to lose my living situation and my car due to an accident while delivering for you. The lack of support from DoorDash after a hit-and-run has left me in a tough spot financially, making it impossible for me to travel to see my family during Christmas. I've been living in my car with no resolution in sight after a month of dealing with unhelpful phone calls and text messages. I feel disrespected and frustrated by the lack of professionalism and the constant runaround I have been given. I am eager to speak with someone in person to address these ongoing issues that have added unnecessary stress to my life.

I have submitted my issue to DoorDash twice now. I'm hesitant to provide my credit card number and agree to a $1 charge for investigation, followed by a $28 monthly membership I don't want. If I can't get the details on who used my debit card for a $9.99 DoorDash transaction on 12/27/21, I might have to escalate this matter to get some answers. I am frustrated as all I want to do is identify who is using my debit card.

I have had a frustrating experience with DoorDash customer service. I have been repeatedly typing my concerns without any resolution and feel disrespected by the lack of response. It seems like the motto "the customer is always right" does not apply anymore, which is disappointing. Being hung up on was also very rude. I prefer speaking to a human representative rather than a machine as it would have resolved my issue sooner. Please contact me via email to discuss this matter further.

I need to update my W-9 from personal to business as per my CPA's request. Despite contacting DoorDash driver support multiple times this year, I was advised to wait until year-end for tax information emails. This year, there's a new subcontractor, Stripe replacing Payable. I've submitted my business W-9 to Stripe twice, but they claim DoorDash handles this matter. DoorDash insists it's Stripe's responsibility. When I joined as a new Dasher in August [redacted], DoorDash requested my original W-9. I only learned about Payable in December [redacted] or January [redacted]. I'd appreciate an experienced and authorized individual addressing this matter to ensure its prompt resolution.

On Monday, January 3, I placed an order at Ozumo restaurant in San Francisco via Caviar SFO. Unfortunately, after the designated delivery time, I received a message from Caviar stating that my order wouldn't be delivered. Then, on January 6, I tried placing a second order at Ozumo through Caviar SFO, but once again, I was notified that my order wouldn't be delivered at the scheduled time. Despite contacting Ozumo, they couldn't find any orders under the names Sack or Davis. I've been a loyal Caviar customer for a long time and am quite perplexed by this situation. Besides the inconvenience of not having dinner (each order was a $[redacted] charge), I am disappointed with the poor handling of my orders. Sincerely, S.R. Davis, P. Sack [redacted] Filbert St. San Francisco, CA [redacted]

On November 26th or 28, I placed an order with your company for McDonald's in Warren, Arkansas. After waiting for 5 hours, the order never arrived. Following a chat with your support team, I was promised a refund of $35.42, but despite contacting my bank multiple times, the refund has not been processed. I also reached out regarding another order refund scheduled for the beginning of January, which was also not received. Customer service mentioned they would investigate back to November and get back to me, but after two days, there has been no response. My name is Traci Walker, and my debit card ends in [redacted]. My previous phone number was [redacted], and I can't recall my email address. I kindly request a refund of $70 to be processed promptly to avoid further escalation or involving the Better Business Bureau.