DoorDash Customer Service Issues

I recently placed an order on DoorDash for On the Border, and my experience was disappointing. My order number is [redacted]65. The delivery person was friendly and kept me updated while waiting for the order. However, when the order arrived, it was for someone else named Cheryl Lynn instead of me, Sherry. I contacted the driver but was dismissed with a response saying he couldn't do anything about it, even though I explained the mistake. I am seeking a full refund, which should also include the tip I left. Mistakes happen, but it's important for businesses to take responsibility and make it right for the customer.

I placed an order with IHOP, and despite the estimated delivery time of 34 to 44 minutes, it took 53 minutes. When I contacted the driver, he mentioned waiting for 20 minutes. After a call with IHOP where they confirmed nobody was present, I attempted to reach the driver with no luck. His response to my text seemed dismissive. Despite having all text evidence, I informed IHOP not to hand over my food and went to collect it myself. Upon the driver's arrival, I believe he made a disrespectful comment. My order number is "[redacted]32," and I corresponded with the driver named "Javond W." Due to the delays and cold food, I believe the driver should compensate for half of my order, and I request a refund of the delivery fee. Thank you.

I placed an order at IHOP, and was informed my food would arrive within 34 to 44 minutes. After waiting for 50 minutes, I contacted the driver (Javond W) who claimed to have been waiting for 20 minutes at the location. When I called IHOP and they couldn't locate the driver, I attempted to reach out to him but received no response. When I tried to clarify his location, he replied dismissively about the delay. Frustrated, I instructed IHOP not to release my food to him and went to collect it personally. Upon arrival, the driver seemed indifferent and even said it made his job easier. My order number on Doordash was "[redacted]32" under the name Thomas Landers. I am requesting a refund for the delivery fee, as my food arrived cold, and I had to go pick it up at my own expense of time and gas. I believe Javond should compensate for part of my order.

I reside in Midland, Texas, while my family resides in Houston. I regularly use Doordash to order food for my elderly mom, aunt, and uncle in Houston. They have their credit cards linked to my account, and I place orders for them, especially for my uncle who has been recovering from a mild stroke. Recently, when trying to order for him, the app requested a picture of his credit card, which I don't have. We had to get his neighbor to assist in reading the number. I need assistance to continue ordering food for him. Thank you, Patrecia Okoye

I have noticed multiple unauthorized charges on my bank account from DoorDash, despite not having an account with them. I have attempted to contact DoorDash for assistance, but their customer service has been unresponsive. I am concerned about who placed these orders, where they were delivered, and how my information was obtained. Additionally, I am receiving order details via email without having an account. I am eager to receive a refund promptly or I will pursue legal action for fraud and identity theft against DoorDash.

Hello, my name is Falyn F., and I work as a Dasher. I want to discuss some issues I am facing. Firstly, the pay is not satisfactory. I receive orders from a restaurant in Mentor to deliver to cities that are quite far away for a low payment. This is causing wear and tear on my car and adding a lot of miles for minimal pay. Dashers deserve better compensation. Secondly, ratings should not be impacted by factors beyond our control. Some restaurants like BJ's, Smokey Bones, and Outback Steakhouse in Mentor make us wait excessively, affecting our efficiency and ratings. This is often due to the restaurant's inefficiency, not the Dashers. Lastly, I question the logic of assigning orders from a restaurant in one city to be delivered to a distant location when there are closer options available. For instance, being asked to deliver from a McDonald's in Mentor to Willowick seems unnecessary when there are closer McDonald's around. Please consider paying Dashers fairly, improving restaurant efficiency, and optimizing delivery routes. Thank you for your attention to these concerns.

I ordered food through Doordash from Montgomery Inn, located at [redacted] Montgomery Rd, for two Rib meals. Unfortunately, the Fries were overly salty, and the ribs were too brittle to enjoy. I spent $83 on a meal that was disappointing. This was my third order from Doordash at Montgomery Inn this month, and the previous two experiences were good. It seems like this time the food was not fresh; they might have been cooked a while ago. I reached out to Montgomery Inn, speaking with a female manager who mentioned that Doordash should handle the issue. Regards, Betty Watson

During my recent DoorDash delivery to McDonald's on Liberty St. in Springfield, Massachusetts, I encountered an issue with missing items in the order. Despite being assured by the staff that all items were in the large bag, upon delivery, I discovered that drinks and a milkshake were missing. Due to a low battery, I was unable to contact support for a new driver to deliver the missing items. The customers also reached out to the restaurant directly to address the problem. To avoid similar situations in the future, I plan to purchase a car phone charger to ensure my phone always has power for directions. I apologize for any inconvenience caused and acknowledge the importance of confirming orders properly, especially since some merchants seal food bags. - John G. from 18 Sumner Ave, Springfield, Massachusetts. Email: [redacted]

As a driver, I sometimes have to use my own card for orders since I do not have a dasher card. I had trouble getting reimbursed for two previous receipts. In a recent batch of 6 orders, they agreed to reimburse for the first three but claimed the other 2 didn't qualify (there were actually 3 more). I ended up paying over $62 on my own card. They didn't explain why those orders were disqualified. I feel frustrated because I'm out there fulfilling their requests, and I'm stuck with this expense. I wish they would just mail me a company card, but they blame COVID for delays. This way, both of us could have an easier time, and I wouldn't have to worry about being taken advantage of.

Hello support team, I joined DoorDash in [redacted] but have recently moved and need to update my account information to start working. However, when I log in on my phone app or computer, I encounter some issues. It says I need to complete a background check, which I have done, but it still shows "action required." I contacted Checkr to confirm everything is fine, but it seems there is still something needed. I also cannot add or change my bank account, as the system won't redirect me to do so. Even the Dasher help option in the app hasn't been useful. Furthermore, I can't activate the Red Card because I never received one since [redacted]. Without being able to add my bank account, driver's license, and vehicle information, I'm unable to complete my first delivery. I'm concerned about verifying my identity for driving and receiving payments without my bank details. I've tried to get assistance from another Dasher, but it didn't resolve the situation. I would appreciate your help with these frustrating issues.

This was my initial DoorDash order experience, and I am greatly disappointed. I placed my order online and received a call from Palo Alto, CA, shortly after, but since it didn't show as DoorDash, I missed the call. When I finally answered, the DoorDash employee explained the restaurant couldn't fulfill my chicken dish order. After inquiring about an alternative, I was told they would check and call me back. When I didn't hear back after 20 minutes, I contacted our delivery person, who was waiting at the restaurant and had not heard from us. Feeling perplexed, I asked him to connect me directly with the restaurant. While grateful for the driver's assistance, I was frustrated that I had to take the initiative on sorting out the order. Moreover, despite the DoorDash website promising no service fee for first-time customers, I was indeed charged one. The driver mentioned I could address it through an online chat, but upon trying, I was instructed to call instead. A recorded message then informed me that DoorDash was only assisting restaurants at that time. The whole situation was exasperating, but the driver, Frank, was understanding and tried to help, although none of the issues were his fault.

On Monday, June 8, [redacted], I received a phone call at 2:17 pm from the phone number [redacted]. The caller claimed to have my order, but I explained that I did not place one and the call was ended. Today, I noticed a charge of $75.76 from DOORDASH*SUSHI on my checking account. I contacted my bank, and they advised me to reach out to you to dispute the charge. What steps should I take to address this issue?

We ordered two 2-piece chicken dinners, both with a wing and a breast. Additionally, we added two extra biscuits and an order of Cajun fries. Upon opening the order, we noticed they had only sent one extra biscuit and no fries. Instead, they included an extra Cajun rice, which our dog enjoyed. The breast in my dinner was smaller than the wing, consisting of three small bites of meat, a backbone, and lots of crust. My friend's dinner included a leg and thigh, which we don't like. The only happy one in the house is our dog, who enjoyed the dark meat after we removed it from the bones. If possible, I would revise my food rating to a "0."

Yesterday, I encountered an issue with the Dash app. I tried to transfer money using Fast Pay, but it failed and locked my account for 7 days. After speaking with support agent Luis, I was told it would be unlocked within 12-24 hours. However, subsequent interactions with three other support members ended abruptly, without a resolution or guidance on escalating my complaint. I am frustrated with these recurring technical glitches and unresolved problems. If the issue persists, I may consider seeking external assistance to address the situation. It's disappointing to face such challenges regularly, and I hope to see improvements soon.

I recently placed an order on DoorDash with my coworker, Phyllis R., and we had an incredibly disappointing experience. Working in Federal Security at the CDC in Atlanta, we observed our order being left on the ground outside the building by the driver, who then quickly walked away. To make matters worse, when I approached him about the incomplete delivery, he hurried off and only left one of our drinks behind. This level of service was completely unacceptable and unprofessional. Despite my attempts to address the situation, the driver left before I could speak with him. This incident has left me extremely dissatisfied, and I will not be using this service again. I am considering informing my coworkers, family, and friends about this experience. I am requesting a full refund rather than a credit for this order. As a disabled US Navy veteran, I expect better service. I would appreciate a prompt response regarding how this issue will be resolved. - Taurus T.

Hello, I am Karen Fischer, a driver. I encountered an issue at the end of my shift last night at 9 pm. Despite having low battery after a day of deliveries, I declined a far trip to the Asian House in Pitcairn from White Oak when I was parked at Fellinis Pizza. After rejecting this trip, I was surprised to receive a trip to Fellinis Pizza itself, which I couldn't accept in time as it disappeared quickly. I faced delays at Fellinis with the orders being unprepared, while another driver received and left with a subsequent order before mine. I had to decline further trips, including one to KFC due to a wait time, as I was unable to dash due to low battery and was unsure how to end my current dash. This was only my fourth day, so I seek your understanding not to penalize me for these declined trips. I appreciate your assistance in addressing this matter and maintaining my ratings. Thank you.

Today, I tried DoorDash for the first time. Unfortunately, it was a disappointing experience. My initial order was not delivered, but after speaking with a representative via chat, I received a refund to my DoorDash account. Hoping to reorder, my second attempt was cancelled without my request. Subsequently, I discovered I was charged twice - $[redacted].38 for the first order and $35.41 for the second. I've been trying to address this with customer service, but I'm frustrated with the lack of resolution. I did not receive the full refund owed, and the additional charge is confusing since I had a credit on my account. I am disappointed with this situation and I hope to resolve it without involving my bank. Your assistance in sorting out these financial discrepancies would be greatly appreciated. Thank you.

I placed an order last night at Lucky Wishbone in Tucson, Arizona. The Dasher called me and mentioned that I didn't select fries and a drink on my order but left a message for them instead. The Dasher said they wouldn't wait and omitted that part of the order. Additionally, the Dasher didn't notify me when the order arrived, which led to confusion. This incident is the second time I've encountered uncooperative Dashers. I'm frustrated because I even tipped $4 despite the inconvenience. I paid $25 but didn't receive my full order. On the Lucky Wishbone website for DoorDash, there's no option to select french fries, only cole slaw, garlic toast, and jalapenos. I believe that when I pay for an order, I should receive everything I requested. I hope you can address this issue, as I wanted to share my disappointing experiences with two of your Dashers.

I am a member of DoorDash. Today, July 3rd at 6:00 PM, I placed an order and tried to use the promo code "25OFFNEXT" for a 25% discount as advertised on the website. However, when I applied the code, it was invalid even though it was supposed to be valid until July 3rd. I contacted customer service through the chat line, and the agent mentioned the code was only valid until 11:59, contrary to the information on the site. Please see below for more details. If an adjustment cannot be made, I kindly request to be removed from your mailing list. Thank you. - Fred B.

I am currently working on finalizing my background check, but I am encountering an issue. When checking my account, I am seeing the following message: "Action Required Your background check needs attention. An email from "Checkr Background Check Services" has been sent to [redacted]" However, I have not received any email at that address. I kindly request for all the emails to be resent to me because I have not received any of them. Thank you.