DoorDash Customer Service Issues

Hello, I recently reviewed my credit card statement and noticed unauthorized charges for a DashPass from DoorDash. Despite being a frequent DoorDash customer, I have never purchased a DashPass and can provide evidence that my orders already included delivery fees. The card being charged is not the one linked to my DoorDash account. I am seeking a full refund for the charged amounts dating back to August 21, [redacted], totaling $[redacted].99 over 11 statements. I request an immediate refund, including any accumulated interest, issued as a statement credit. Please also cancel any associated DashPass with my card number. For security, I can provide my card number over the phone. Thank you for your prompt attention to this matter. Sincerely, Kristie H. [redacted] [redacted]

I had placed an order with Panda Express, and my DoorDash delivery driver mistakenly dropped it off at the wrong address. Despite my attempts to reach out via text, he did not respond, prompting me to cancel and reorder the food. As the replacement order was en route, the original driver located my address and expressed his intention to reorder and cover the cost himself. I declined his offer due to a language barrier, but he left without understanding my refusal. Despite my efforts to resolve the situation by contacting DoorDash support, the representative's assistance was unsatisfactory. I requested a refund for the duplicate order that I did not intend to pay for, but the support agent seemed unhelpful and unresponsive to my concerns. I ended up spending an extra $45 on unwanted food, feeling frustrated by the lack of assistance received in addressing the issue.

On 7/19/[redacted], I had my first delivery to Ihop in Tukwila, WA. After picking up the order, I arrived at the drop-off location, an apartment complex. Despite having building number E, I did not have the apartment number provided. After attempting to contact the supposed phone number with no success, I reached out to driver support. They advised me to leave the order at the doorway, which I did, taking a photo as proof. I later found out the order was canceled, and $12.00 was deducted from my account. It seems unjust that a customer can cancel an order after delivery, causing me to lose out on payment for my service. I hope to be compensated for my efforts just as Ihop was for their food.

There seems to be an issue with the system. When I tried to redeem the 50% off offer for signing up for DashPass with the code DP50off, it kept prompting me to sign up for DashPass even though I had already done so. Despite being charged for DashPass, the code wouldn't work online or on the app, leading to a frustrating experience. I gave up, ordered my food without the discount, and eventually canceled my DashPass subscription. This experience has discouraged me from using your service again. Once my food arrives, I intend to delete the app and discontinue using DoorDash. It's frustrating to have paid for a service that I couldn't utilize. This has left me dissatisfied, and I will share my negative experience with others to caution them against signing up for DashPass.

Your system is terrible. I signed up for DashPass this morning using the promo code "DP50OFF" provided in the app. Despite signing up and being charged, the app kept prompting me to sign up for DashPass and the promo didn't apply. Even though my account showed that I had DashPass, it wasn't recognized online. I paid for a service I couldn't use and the promo did not work. I ordered food because my husband wanted it, but I will be deleting the app and avoiding DoorDash in the future. I've already canceled my DashPass and this was the worst food ordering experience I've ever had. I intend to inform others and suggest they cancel their passes too and not order from your company again.

Good morning, As a valued TOP DASCHER member, I am experiencing an issue that I believe you can assist me with. Recently, I misplaced my red card, but I continued working until mistakenly selecting the "I lost my card" option. To my surprise, when I arrived for work, my account was blocked. After contacting technical support, I was advised to request a new card. Despite receiving the new card, I encountered issues adding it to my account. Technical support suggested requesting yet another card, which also proved unsuccessful. It has been over 9 days without a resolution or response. I simply require a clear and definitive solution. Your prompt assistance would be greatly appreciated. Thank you. Best regards.

I tried ordering a trout dinner via DoorDash from Cracker Barrel in Hot Springs, Arkansas but the online form didn't accept my complete address. After failed attempts to resolve it myself, I contacted customer service. The first representative had difficulty understanding me and seemed bothered by background noise. Despite my efforts to provide my correct address, the call abruptly ended. However, a second representative was able to assist me by updating my address to Lot 50. Unfortunately, the food was delivered to Lot 15 due to a miscommunication. I'm frustrated with the language barrier and lack of comprehension. A male representative assured me a refund, but it may take up to 7 days. It's disheartening to be left without food on a Saturday night with a broken foot. Dealing with DoorDash has been a disappointing experience, and I hope to receive my refund sooner than the promised timeline.

I recently began working for Doordash in Marion, Iowa. Unfortunately, last week, while on my third delivery, Cedar Rapids was hit by a severe storm with over [redacted] mph winds. This storm caused extensive damage to the city, with blocked streets and non-functioning traffic lights. Due to these conditions, half of the streets are closed, making it challenging for me to complete deliveries. Despite my efforts, I've had to cancel some orders due to road closures and inaccurate navigation suggestions. As a result, I am worried that this situation, beyond my control, may impact my job at Doordash. I seek advice on how to handle this unforeseen challenge to ensure I can retain my employment. Kindly send your response via text to my Grandpa's email address, as my email is currently inaccessible. Thank you. Tyler Crock

I am currently abroad and attempting to order food from Chilis Grill Bar for my family who has recently arrived in Ft. Myers, FL. However, I am encountering an error message when trying to place the order. The total price of the order is $53.16 and includes items like the Mix & Match Fajita Trio and Soup & Caesar Salad. I am hoping to have this order delivered by 11 AM today. I am willing to call from overseas or provide my credit card information to complete the purchase. If anyone has advice on how to successfully place this order, it would be greatly appreciated.

We are a restaurant in Myrtle Beach, South Carolina. When we receive a DoorDash order online, we promptly prepare the food and maintain its warmth until the delivery person arrives. Unfortunately, today, one of your drivers acted unprofessionally in our establishment, causing a scene that was rude and argumentative in front of our customers and other delivery persons. We request that all drivers understand that sometimes there may be a short wait to ensure customers receive the freshest food. We never leave orders unattended on tables for pickup as it is not hygienic and does not align with our standards. We kindly ask that the particular driver involved not return to our restaurant. Thank you for your attention to this matter.

Dear Door Dash, We are writing to express our disappointment in learning that Door Dash has chosen to support BLM. While this may initially appear positive, we have concerns regarding the organization's actions. Recent reports of hate-filled attacks by BLM against Jewish communities have raised red flags. Instances of vandalism, looting, and physical assaults by BLM activists targeting Jewish individuals and establishments are troubling. Furthermore, supporting BLM financially indirectly contributes to sustaining such anti-Semitic behavior. We urge Door Dash to reconsider any future funding towards BLM and similar extreme groups. Thank you for your attention to this matter. Best regards, Peter & Susan S.

I used Doordash to order from Applebee's, but when my boyfriend received the delivery, the bag was labeled with the name Amanda instead of mine. As he tried to catch the driver, he left without resolving the mix-up. Applebee's staff mentioned that Amanda had already reported having received our order and that the driver was inattentive during pick-up, despite being informed about our order. Applebee's couldn't refund me directly as I ordered through Doordash. I'm frustrated as I'm left without my food, my money, and struggling to contact anyone for assistance.

I had several issues with my food order: 1. One chicken box came with fries instead of tater tots. 2. Both chicken boxes were missing the gravy sides I requested. 3. One slush was supposed to be Watermelon + strawberry with blue coconut but did not have any watermelon or strawberry. 4. Both drinks were melted. I am very upset with the mistakes made on my entire order. I am requesting a full refund to my debit card ending in [redacted], minus the $3.25 Doordash credits used. I want the credits refunded as well. I spent a lot of time waiting for this order, only to end up still hungry and frustrated.

I have recently been deactivated from Doordash due to what I believe is a mistake in their strict deactivation policy. The reason provided was "extreme lateness," which I dispute. While I may not be the most dedicated dasher, I prioritize customer satisfaction over Doordash's interests. I make an effort not to be excessively late and care about ensuring customers are pleased. Occasionally, I forget to mark orders as delivered, especially towards the end of my shifts, which may have contributed to my deactivation. I recall maintaining a decent on-time rate of about 85-90%, although now I can't access my account to verify. The appeal link in the deactivation email I received is malfunctioning, along with other crucial links. I believe that Doordash is unjustly deactivating drivers, and I aim to appeal this decision.

As a merchant and programmer, I previously had a smooth process of printing DoorDash orders with my existing POS printer and software. However, recently I noticed a change in the PDF format of the orders, particularly in how the modifiers are displayed. Previously, the modifiers contained special characters, but now they seem to be missing when I convert the PDF to text for printing. While I suspect this change could be accidental, as I had no issues for over four months, I am unsure if the DoorDash PDF format for orders has indeed been altered. I am seeking a simple confirmation of whether the DoorDash PDF format has changed, as this will determine if I need to make adjustments to my code for printing the orders accurately.

Hello Doordash Escalation Department, I've been experiencing issues with my dasher account for the past 5 days. Despite reaching out to support multiple times, I have been unable to resolve the problem. My dasher account and customer account both show the same error message when I try to log in. This issue started last Wednesday and has persisted. I recently invested in new tires and brakes for my car, along with purchasing 4 red Doordash insulated delivery bags, as I am eager to start dashing. I have tried troubleshooting on my end, including using a different phone, but the problem persists. I have not received the promised call back for assistance. I kindly ask for a thorough review of my account in the Doordash system to address this issue promptly. Thank you for your attention and assistance. Best regards, D. R.

To the Concerned Party, I made a delivery order on Mellow Mushroom's website for September 20, [redacted]. The telephone number on the order is [redacted]. Unfortunately, the delivery driver left part of the order at the restaurant. After contacting the restaurant and DoorDash, I was advised to escalate the issue for resolution. However, I have not received any follow-up since then. These ongoing problems have been very frustrating and inconvenient. Expecting a prompt response. Regards, B. Gamblin

Doordash has been consistently failing to issue my payment for the past 3 to 4 days. Each time I attempt to transfer my earnings from the app to my account, it indicates that I have already used fast pay that day. This ongoing issue is crucial as I rely on this income, like many of my fellow workers. Additionally, I face situations where I am sent on delivery trips that cannot be fulfilled due to miscommunications between the restaurant's meal availability and the customer’s order. This results in wasted time, gas, missed opportunities, and ultimately, loss of earnings. Contacting their support line has not been helpful, and I am seeking direct assistance from HR or payroll to resolve these payment and logistical concerns. Any support in rectifying this matter would be greatly appreciated. Thank you.

I made a purchase from [redacted], but my order was never delivered. The delivery person claims to have dropped it off and spoken to me, which did not happen. I am struggling to get a refund from the unresponsive store, and customer service has not been helpful. As a law enforcement officer, I take this issue seriously as it feels like theft. Despite numerous attempts, I have not been able to reach a manager for assistance. With security cameras at my workplace, I can prove that the delivery never occurred. My wife and I are regular customers who have spent over $[redacted] this year alone. The order number is [redacted][redacted] placed at 8:38 am. I demand either a prompt redelivery of my items or a refund. I expect swift action on this matter to be taken seriously.

I'd like to address my recent experience with ***. I placed an order for drinks, but my order was not delivered. The delivery person claims to have dropped off the order and interacted with me, which is untrue. Despite my attempts to resolve the issue, the store is unresponsive, and I have not received a refund. I have made several requests to speak with a manager but have not received a call back. I have security cameras at my workplace that show the delivery never took place and no contact was made. This situation is unacceptable, especially as I work in law enforcement. I am a regular customer, spending approximately $****.** with *** this year, and I am deeply disappointed by the lack of action taken to rectify this issue. I demand either a redelivery of my merchandise promptly or a refund. The order number is **************** from *:** AM. I hope to see a resolution soon, as I value the service provided by ***.