DoorDash Customer Service Issues

Yesterday, I spent almost an hour deciding on where to eat for my first-time order. The process was frustrating as the $5 coupon and free delivery options were not applied, causing delays. Upon placing my order on Doordash, I encountered an error message directing me to a non-existent page after payment was deducted. Due to the mishap, reordering was no longer an option after 9 PM. I am now left without the refunded amount for the denied order, which was essential to me. I rely on food deliveries as I am not able to go grocery shopping currently. My child and I waited so long that by the time I could reorder, my child had fallen asleep without dinner. The initial McDonald's order was approximately $15, which should have been refunded. Despite attempting a smaller order afterward, the same issue occurred, leaving me with no money and no food. I urgently seek a resolution to this matter. Thank you.

I forgot to add something to my initial order and was unable to modify it, so I placed another order. Unfortunately, both Dashers contacted me 30 minutes later to inform me that the restaurant, "Quirks," was closed and advised me to cancel the orders. Despite canceling promptly, I was told I wouldn't be refunded as the food was already in preparation. This is confusing as the restaurant was allegedly closed. I paid $26 for the first order and $21 for the second but received no food or refund. When attempting to contact customer service, I found that DoorDash was not accepting calls. I've encountered issues like this before, and it's disappointing. I urgently need a refund of $47 back to my card. The lack of customer support beyond a slow "Live" chat is frustrating, especially during these challenging times. Please address and resolve this promptly.

My delivery driver mistakenly gave my order to another customer, causing a mix-up. When he returned to correct the error, I was advised by the CDC not to bring anything into my house that had been in someone else's home due to the virus. I asked the driver to return to the store and remake my entire order. I've been waiting for 2 hours and urgently need someone to contact me as soon as possible. If no one reaches out, I will contact the news stations to address how DoorDash is handling this situation and not effectively managing potential exposure to the virus. This is the second email I'm sending without a response, so I am escalating this matter as an emergency, especially because my husband has a compromised immune system. Reference: [redacted]8.

I placed an order through Chipotle's website with the promise of free delivery. However, there were issues with my order. The Dasher informed me that they were out of chips, which I had ordered. Upon delivery, I discovered that my entire order was incorrect. My burrito bowl contained shredded pork instead of chicken, which I cannot eat. Similarly, my partner's bowl was filled with tomatoes he is allergic to. This is the second time my order has been wrong, and it's disappointing. It seems like the Dashers should ensure the accuracy of the orders. The pre-tipping system adds to the frustration as the tip is taken before the food arrives. I am losing trust in food delivery services due to these repeated errors. Could you please process a refund for my Chipotle order promptly? Thank you.

As a DoorDash driver, I recently encountered an issue with an order in Lake Stevens, WA for Ixtapa restaurant. Due to the Covid-19 restrictions, the restaurant closed early at 8 pm, but I was unable to delete the order. I tried contacting the customer, Sue, to inform her about the closure but faced difficulties as I was 700th in line for chat support. Despite taking a photo of the closure notice, the app couldn't recognize it. The phone lines weren't accessible for drivers either. In a challenging situation, I had to mark the order as delivered without actually delivering any food to Sue to move on. This workaround was disheartening, and I hope for a resolution for Sue and better support systems for drivers in similar predicaments. Respectfully, Kacey B.

Today when I was at Nation’s in Vallejo, CA to pick up my order, there were several Doordash delivery drivers inside the store. The Nation’s staff requested that only five customers be in the store, so some people moved outside. Even though my order was delayed for 20 minutes, I decided to wait inside. One of the Doordash drivers, wearing a red bandanna face mask with black elastic and reddish hair, rudely told me to step outside to give others a chance to enter. I was taken aback by her attitude and felt she was out of line. She could have easily gone outside herself if needed. This encounter left a bad impression on me, and I am reconsidering using Doordash in the future due to her behavior.

This was my first time ordering from DOORDASH, and the entire experience was a disaster. I attempted to cancel my order, but the online chat feature never connected. The food arrived, but the driver went to the wrong house initially. Even though my address was clearly provided, she insisted her GPS led her there. The delivery was placed in a way that blocked my door. Additionally, I couldn't apply the promo code FREEBNC for a free beef n cheddar as part of an Arby's promotion. The driver came 10 minutes early, the salads looked old, the curly fries were cold, and the driver didn't respond to my texts. I'm extremely disappointed and demand a full $20 refund, which includes the $2.50 tip I regretfully left. This experience was a complete letdown, and I won't be using this service again.

My daughter ordered food from Buffalo Bills in Glen Mills in May [redacted] with my permission. The charge was $17.99, but I have been billed $9.99 monthly since then without authorization. This unauthorized subscription has cost me over $[redacted]. I contacted customer service via chat, but was directed to a site requesting my credit card information to speak with an attorney, which I find unacceptable. I refuse to provide my credit card information online due to experiences like this. I demand reimbursement for these fraudulent charges. If not resolved, I will pursue legal action and involve the news channel to expose such business practices. Please advise on how you plan to address this issue.

Last night, I had a terrible experience with Door Dash. I was scammed during my Birthday dinner order of Sushi for nearly $80. The driver claimed his GPS was not working, called me multiple times without providing clear information, and resulted in a failed delivery. When I contacted customer support via chat, their response was unsatisfactory, offering a credit refund instead of reimbursing my credit card. After expressing my frustration, they abruptly ended the chat without a proper explanation. Subsequent attempts to reconnect to the chat proved futile as no one responded for over an hour. Door Dash's reliance on chat support alone was unhelpful and disappointing. The lack of follow-up and resolution has left me dissatisfied and seeking a more effective solution from the company.

After downloading the app and entering my personal information, I encountered an issue with the site prompting me to try again later. Upon retrying, my personal information displayed incorrectly, particularly my address. I attempted to change it by clicking on "change address," but was unable to do so. Additionally, despite having my location finder activated in my settings, the app is not accurately detecting my location in Canada. This experience was frustrating as I was unable to order from my preferred restaurant on Friday due to the address issue preventing location detection. Consequently, I resorted to ordering from a different restaurant using another platform where I have not faced such difficulties. I hope that these issues can be resolved promptly so that I can continue to utilize your services. Thank you for your attention to this matter. Regards, T.

I placed an order with El Torito and was provided with a 20-minute delivery time. Unfortunately, my food arrived 45 minutes late. The driver did not speak English at all and took a picture of me before leaving. Shortly after, he returned, knocking on my kitchen window, requesting my ID again. This entire experience was extremely disappointing for a business. This will be my first and last time ordering from your company. While I understand this may not be fully rectifiable, I believe the least you could do is compensate for the inconvenience by addressing the issue with the meal.

I am canceling my membership and have tried every number with no success, just a recording. Please cancel my account. I have informed my lawyer and sent written mail. I also have a picture of the mail sent in an attempt to cancel. Now, I believe the office I mailed it to is closed, which is terrible customer service. It does not seem legitimate. My name is Helen S. from Springfield, OH. I tried to delete it but it kept asking for a code. I used both codes that were sent out, but they were invalid. This is concerning. I am not using DoorDash, so please cancel my account. My user ID, if valid, is [redacted][redacted]. I sent a letter to Tony Xu in San Francisco and also forwarded a copy to my lawyer. Please cancel my account.

I visited Japan Teryaki in Monroe, WA to pick up my order. When they mistakenly charged the wrong order to my card, the cashier voided it. However, when she tried to ring up the correct order, my card was declined multiple times. I reached out for help via chat but ended up being 158th in line. Despite getting to the front of the queue, no chat representative became available. Frustrated by the ongoing card issues, I had to cancel the order. I advised the customer to reorder so another driver could deliver it using their card. Hoping for a smoother experience, I look forward to dashing tomorrow and trust that my card will function properly.

I had two orders today. The first one was for Aixa A. I spent over an hour trying to deliver it. Even though I went to the address provided, [redacted] 8th Avenue, Mesa, AZ [redacted], I couldn't locate Aixa A. The residents there suggested it might be 8th Street, but I couldn't find the correct address. I tried calling Aixa A multiple times with no answer and couldn't leave a message. Texting also didn't work. Frustrated, I had to move on to deliver the second order successfully. When I returned to find Aixa A's address again, I still couldn't find it. Now I have the first order with me and have stored it in the refrigerator.

On April 13, [redacted], I downloaded the DealDash program. Unfortunately, I encountered some issues: 1. I joined DealDash on April 13, [redacted]. 2. I bought $30 worth of bid points using my Visa card, which I acknowledge as I needed them to bid on DealDash items. 3. While looking at bid opportunities, I mistakenly bought $[redacted] worth of bid points instead of bidding on an opportunity to earn extra bid points for my account. 4. This mistake occurred as I was trying to bid but ended up purchasing due to accidentally touching the wrong part of my phone screen. 5. Despite attempting to rectify the $[redacted] purchase, I was unsuccessful, prompting me to seek help through this chat form. 6. I am 79 years old, recently widowed, and living on a fixed income. I use DealDash for entertainment and bid a penny at a time, allowing me to stop whenever I choose. 7. I have noticed two pending DealDash charges on my Visa account and have contested the $[redacted] charge. 8. I request your assistance in resolving this issue promptly so I can continue participating in DealDash. Thank you for your help in addressing this matter promptly. -Dolores Debaca

This is my second email regarding my canceled order and the refund I am seeking. I am experiencing challenges as no one seems willing to assist me. When I ordered food for 6pm delivery, I later needed to cancel, but encountered difficulties getting my money back. It was a special occasion, our 3rd wedding anniversary, and I wanted to surprise my husband with dinner, hence the specific timing. Despite the driver being cooperative in canceling the order, the refund process remains unresolved. This negative experience has deterred me from using the app again. I sincerely hope to receive my refund promptly and appreciate any assistance provided.

Yesterday, on April 16 around 6:00 p.m., I was in a car accident while making a delivery. Law enforcement assisted in delivering the order for me, which even made it to the local news. Despite having my own auto insurance, I was told I need to file the claim through the company since I was "dashing" at the time of the incident. Although I informed Door Dash about the accident, I was too disoriented to fully communicate with the representative who called me. My car is currently inoperable, and I urgently need it to be repaired so I can return to work. I went for a medical check-up today; my personal insurance will handle the medical aspect. The accident happened when I was turning left from a stop sign to deliver the order. Due to the sun obstructing my view, I failed to notice an approaching vehicle. I believe the ticket I received for not yielding is more fitting than running a stop sign, as I had to cautiously move forward due to vegetation blocking my sight after fully stopping. I am usually a cautious driver.

We typically order from DoorDash about three times a week, and this is the first time we've encountered such an issue. Samantha, the Dasher, texted us to inform us that our food had been delivered and even sent a photo, which seemed fine initially. However, it turned out she had mistakenly dropped off our order at the wrong house. When we called her to give directions, she insisted that was the address DoorDash provided her with. We ended up having to retrieve our food from a stranger's house. Furthermore, Samantha was quite impolite to my girlfriend and told her to stop contacting her after mentioning she would report the incident to DoorDash. Given this frustrating experience, we are considering deactivating both of our accounts and opting to pick up our orders ourselves moving forward, as we had to do this time anyway.

Good evening. I attempted to contact Customer Service by phone but received a message to email instead as they are not taking calls. I placed an order shortly before 7 PM, with an estimated delivery time of 21 to 31 minutes. It has now been 30 minutes, and I received a notification stating there would be an additional 30 minutes delay. Upon checking the app again, it now shows another 21 to 31 minutes for the delivery. This situation has become more frequent, causing frustration. While I understand restaurants can be busy, I believe providing a more accurate time estimate would be beneficial. If the initial estimate had reflected 50-60 minutes, I could have made an informed decision. I hope this conveys my frustration; I wish for more precise delivery times to be communicated by restaurants.

Tonight, I had a frustrating experience with my first Doordash order. I selected Dairy Queen through the app, but the driver called me 15 minutes after the order was due to inform me that Dairy Queen doesn't work with Doordash. This was not only disappointing but also difficult because my elderly roommate, who needs to eat on time due to health reasons, was left without dinner. The communication with the driver, who had language barriers, added to the challenge. It took me a long time to reach Doordash through their chat support, and the resolution offered was delayed. I had to wait for a refund, which could take up to 7 days. This situation was frustrating, especially since Doordash accepted my payment for an order they couldn't fulfill. It's concerning how this could impact others who rely on such services. The lack of accountability in the situation is disappointing, and Doordash's handling of the issue was unsatisfactory.