Domino's Pizza Customer Service Issues

I made an online delivery order on August 18, [redacted], at 5:47 pm at the Domino's store on 43rd Avenue and Thomas in Phoenix, AZ. After noticing a delay on the tracker, I called the store at 6:32 pm to check the status. Frustrated by the increasing wait time, I decided to drive to the store at 7:15 pm. Upon arrival, the individual (Josa) who identified as the manager, explained they had limited staff. Despite my request for a refund or a fresh order, the manager refused to accommodate my request immediately. When I inquired about contacting a higher authority, he claimed there was no district manager. Subsequently, I contacted the store on 67th Avenue and Thomas, where the manager provided the district manager's information and helped me with my order. I seek a refund of $27.11 from the 43rd Avenue and Thomas location promptly. My experience was disappointing, and I believe better customer service is necessary. I have left a message for the district manager (Jerri) and am awaiting a response. I hope for a swift resolution to this issue. Thank you.

I placed an order for delivery at the Aberdeen branch on Sunday, and when the delivery person arrived at my house, two pizzas were missing. I tried calling the store to report the issue but was put on hold for over 25 minutes, so I decided to drive there with the call still on hold. When I arrived, the manager mentioned they were too busy to answer the phone, which made resolving the situation difficult. The manager struggled to figure out how to remake the pizza order and had to ask someone from the kitchen for help. After discussing the options, the manager asked if I wanted the missing items delivered, but I laughed and mentioned I was already at the store. Upon returning home with the replacement pizza, I found that my dessert was cold. I had spent $99 plus a tip, received no refund, and used my time and gas to sort out the disappointing experience. I would appreciate a refund for this inconvenience.

I was deeply offended and disappointed with the customer service I received at Domino’s recently. The manager on duty handled my issue poorly, making me feel disrespected as a loyal customer of 40 years. It happened on August 26, [redacted], at 10:47 pm, for Order [redacted]. Despite ordering a pepperoni pizza through the Domino’s app and paying $28.89 in cash, I received a cheese pizza instead. When I called the store to clarify, the manager hung up on me after a brief conversation, ignoring my subsequent calls. I even went to the store only to find it closed with staff members ignoring my attempts to get their attention. The manager displayed an unhelpful and disrespectful attitude towards me and my request for the correct order. This experience was very upsetting, especially considering my long-standing loyalty to Domino’s. I hope the company takes this matter seriously and addresses the behavior of its staff to ensure better customer service in the future. Thank you for your attention to this issue. Jeremiah F.

My boyfriend, Tommy Allgood, placed an order at Domino's in Leonard for a thin crust large meat lovers pizza with onions, mushrooms, and bell peppers, along with garlic bites and garlic oil for delivery to [redacted] cr [redacted], Leonard, TX. The order was made at 5:34 pm from phone number [redacted]. When I, Tina Ramsey, called at 6:32 pm from [redacted] to inquire about the delay, they wrongly assumed it was for pick up. After the pizza arrived, we realized there was no meat on it. When I called back, the staff was rude and unhelpful, even the manager, Joseph, was of no assistance and refused to refund or replace the order. We are disappointed with the lack of customer care, intelligence, and business ethics displayed. We hope Domino's addresses this issue promptly and provides us with a refund and a sincere apology. Thank you. Tina Ramsey, Leonard, Texas.

I received an email from you about 2 free pizzas to redeem. I tried this offer three times in the last few months, but all three times the order did not go through despite being confirmed online. When I go to pick up the order, they tell me no order was ever received, which is very frustrating. My friends and I, who are loyal customers, are considering buying pizzas elsewhere due to this issue. Dealing with Domino's has become too complicated, even though their pizzas are the best. I'd rather not have received the free pizza coupons if the process is going to be this problematic. This experience has left me feeling shortchanged and disappointed after being a consistent weekly customer. No more Domino's for us. Robert F.

I ordered pizza last Sunday night and was initially told the wait would be 45 minutes to an hour. After waiting over an hour, I called the store only to be answered by a gentleman. Upon inquiring about my order, he redirected me to his supervisor, Christian. Christian stated there were two similar orders under the name Anthony that were mistakenly delivered to Delta, but this mix-up had nothing to do with my order. Frustrated, I requested a refund, which Christian said he processed without providing an apology, blaming the confusion on deliveries to the airport. Despite my dissatisfaction and the inconvenience, I insisted on receiving the pizzas and wings I had already paid for. When the pizza arrived at my house, it was ice cold and one of the boxes contained incorrect items. The wings appeared to be hastily coated in barbecue sauce. This disappointing experience contrasts sharply with my usual positive experiences at Pizza Hut or Papa John's. My order consisted of 2 thin sausage and pepperoni pizzas and an order of wings.

I placed a pizza order over the phone, and the employee confirmed my hotel location. However, he went to the wrong Red Roof Inn since he didn't ask for my street information. Despite recording the call, when I addressed this issue with multiple employees, they were unhelpful and refused to connect me with the manager. The employee who made the mistake even laughed at the situation, canceled my prepaid order, and abruptly ended the call. I am eager for a prompt response and resolution. Please reach out to me at area code [redacted].

I recently tried to redeem the last two rewards on my account, but they had disappeared, and I was unable to log in successfully. Despite changing my password and multiple login attempts, the system seems to have forgotten my information. This experience has been frustrating and led me to explore other local options for pizza. Goodbye to the circular loop of redeeming rewards across platforms and the fear of my account being hijacked. I have found a new favorite pizza place. Best wishes in the future, but I will no longer be participating in your reward program. Thank you, SB (Note: Please refrain from calling the provided phone number as it seems to belong to another business.)

Yesterday, I made a purchase at Domino's Pizza on [redacted] Biscayne Blvd, Miami, FL. Unfortunately, the delivery driver's behavior was unacceptable. He aggressively demanded a tip although I had already paid for my order and forgotten my card downstairs. His rude attitude made me uncomfortable, claiming he relies on tips for income and making disrespectful remarks. I felt intimidated. When I tried to address this with the manager, they were unhelpful, leading me to consider reaching out to the corporate office. The whole experience left me so distressed that I no longer wanted the food and would like a refund.

Yesterday, at 7:12 pm, I placed an order at Domino's #[redacted] located at [redacted] Hwy. 71 West Ste [redacted] Austin TX [redacted]. I ordered a Medium (12") Handmade Pan Pizza with Alfredo Sauce, Premium Chicken, Bacon, No Robust Inspired Tomato Sauce, Extra Cheese. Adding a $4.95 tip, the total came to $29.69. However, my pizza did not arrive until 10:25 pm, and it was cold and starting to harden. The Domino's tracker showed my order stuck at the prep station for 45 minutes, despite my multiple attempts to call for an update. When I finally reached someone and inquired, there was a delay, and my pizza only moved to the oven around 8:50 pm. Even though the receipt shows the order was printed at 10:04 pm, I received it cold and unsatisfactory. I am requesting a full refund as I do not wish to receive points for a free pizza due to doubts about the service. I hope for a prompt resolution. Thank you.

I recently placed an order for two pies at the price of $5.99 each. Unfortunately, the first pizza I received, which was pepperoni with pineapple, was completely burnt, making it unsafe for my kids to consume. Regrettably, I had to dispose of it. The second pizza, pineapple with bacon, lacked sauce and pineapples, and had the wrong sauce altogether; I asked for garlic sauce but received Alfredo sauce instead. The portion of bacon and pineapples was also insufficient. This level of service is unacceptable, and I cannot enjoy food like this. I demand the appropriate credits be issued promptly for this poor service experience. The order number from Domino's is [redacted].

I encountered multiple issues with my orders at the Broadway store in KCMO. Recently, my order was cancelled, and when I tried to resolve it, the manager, Hilary, was unhelpful and argumentative. Her behavior was unprofessional, with coworkers laughing in the background. Despite my request to resend the order to the correct address, Hilary refused and directed me to the website for help. This isn't the first time I've had problems with this store. In the past, I received a pizza with no cheese or sauce, and when I contacted the manager with a photo, I was dismissed and told to add cheese myself. I've also been double charged twice without explanation, and my attempts to get answers have been unsuccessful. Dealing with unprofessional staff and being mocked when raising concerns about my orders has been frustrating.

I recently ordered food from Domino's in Highland Village, Texas. Usually, I order with double cheese, double green olives, double pepperoni, and pay $27. My recent order was incorrect; there were no double toppings, not even olives on the pizza. I called shortly after delivery only to be informed they stopped selling olives a few days prior. When I complained about the $27 charge for a pizza that was not prepared the way I wanted, the staff member mentioned it wasn't much extra for toppings and didn't offer to correct the order. I left a negative Google review and am seeking a refund. I calculated that my order without toppings should have been $12. My order number was [redacted] at the Highland Village, Texas location on 9/22/[redacted] at 11 am. My name is Kenn, located at [redacted] Ponder Place, Flower Mound, Texas, [redacted].

I ordered a Large Mighty Meaty and 14 Hot Wings from the Wapping-London store. Unfortunately, both items were poorly made and delivered late. When I complained about the food quality, I was treated rudely by the staff. They dismissed my concerns by implying that replacement wouldn't make a difference. I insisted that the food was unacceptable, especially since it was for my children. The situation escalated when the unnamed manager offered a refund and advised me not to order from them again, citing previous complaints. Throughout the interaction, I remained polite and respectful, yet received disrespectful treatment in return. I will not be patronizing this store or company in the future, as I believe customers should be valued for choosing to spend their hard-earned money with a business. My order was placed on 27/09/[redacted] around 16:15, and I called at 16:53 upon receiving the unsatisfactory order.

I want to share my experience with ordering pizza at store #[redacted] today. I've been a regular customer and have always appreciated the staff and drivers. I placed an online order at 1 pm for delivery around 3 pm. When the app said the driver was nearby, I waited outside my house from 3 pm to 4 pm. I then called the store to check on the status. The employee I spoke with accused me of hanging up on her and said the driver had tried calling me three times, which I never received. Despite my calm demeanor, the call was either disconnected or she hung up. When I called back, the same employee was rude and accused me again. I work in healthcare and understand customer service challenges, so I tried to be patient. I feel bad for the driver but due to this experience, I will probably avoid ordering from this store again. Thank you for listening.

On Monday, October 4, [redacted], at 3:34 PM, I placed an order for two pizzas from the Domino's pizza franchise in Fernley, Nevada online. Expecting a timely delivery due to the early afternoon order, I was concerned when, after an hour, I was informed the pizzas were just then being prepared and awaited a driver. Another hour passed, and I discovered my order was only just entering the oven upon inquiry. Requesting to speak to the manager, I was kept on hold for 20 minutes before deciding to personally visit the store. Sadly, the manager, Connie, ignored my attempts to discuss the issue and even refused to engage. After a new staff member failed to locate my order, I requested to cancel. Despite the promise of a complimentary order, I declined and left dissatisfied. My disappointment lies in the manager's lack of care for customers and incompetence in managing orders, as this incident is the second in recent weeks. Proper communication and customer service were sorely lacking, reflecting poorly on the franchise's reputation.

I placed an online order that never arrived. Despite attempts to contact me for order fulfillment, I was unable to answer at work, leaving my children hungry at home. When I finally called back, the customer service representative was unhelpful and hanged up on me twice. The manager's response was also unsatisfactory, and I was denied the district manager's contact information. I feel the way this was handled is unacceptable. It's disappointing, as my child with special needs loves Domino's, but after this experience, we will have to find another option. This incident occurred at the Atlantic Highlands, NJ store location.

I placed my order at around 5:49 pm and did not receive it until after 8 pm. When I called to inquire about my order, I was informed that the line was busy. I called back around 7:54 pm and was told that the person I spoke to was the manager. After being put on hold for a few minutes, the manager came on and warned me not to yell at her or she wouldn't resolve the problem. Unfortunately, I didn't receive a satisfactory answer and ended up with cold pizza that was over 2 hours late. The bad attitude of the managers and delivery drivers who seem to be unfamiliar with the area was very disappointing.

I am Carollynn A., and my contact number is [redacted]. Yesterday, on 10/8/21, I placed an order for a chicken parmesan bowl and a 2-liter fruit punch totaling $16.97. Despite leaving a message for the driver to call upon arrival, I did not receive a call nor my food. I have tried contacting the store since yesterday, enduring over 2 hours on hold without a response. I kindly request a full refund for the undelivered order. Your prompt attention to this matter and a full refund would be greatly appreciated. Thank you.

I had a distressing experience with the manager at a local Domino's. I placed an order through the app with specific delivery instructions. Despite waiting at the back door as instructed, the pizza did not arrive. After calling the store and speaking to a helpful employee, the manager named Hank was incredibly rude. He threatened to withhold future deliveries if the pizza had already been delivered, which it hadn’t. He hung up on me abruptly. I wanted to explain the situation - the driver left the pizza at the front steps instead of the designated side entrance due to safety concerns of the blind hill near our house. The following interaction with another employee named Cierra did not lead to any resolution. I am disappointed with the poor customer service and fear Hank's unprofessional behavior could impact future orders. I am requesting the tip we gave be deducted from the driver and seeking an apology from the manager. The incident took place at the Domino's store on Spartanburg Rd, Wellford, SC.