Domino's Pizza Customer Service Issues

I had an issue at Domino's in Bellaire, Ohio on June 12, [redacted]. The address is [redacted] Belmont Street, Bellaire, Ohio, [redacted]. My order number was [redacted]. I wanted to use a coupon from an NJoy coupon book for a complimentary medium pizza and bread twist with the purchase of another medium pizza and bread twist. However, when I tried to redeem the coupon, the worker mentioned that their system couldn't accept it. Instead of the expected discount, I ended up paying $20.96 for my order which should have been around $13 after using the coupon. I felt disappointed as I assumed the coupon would be valid, but it seems the computer system had limitations. I hope the issue can be resolved so customers can use their coupons hassle-free. Thank you. Clayton R.

I recently ordered a large thin-crust pizza without cheese and 3 toppings, with extra sauce, a combination I've ordered at this location at least 6 times before. Upon pick-up, I was charged $17.29. The staff member claimed the heavy sauce was considered a "double sauce," making it the 4th topping and disqualifying me from the usual $7.99 special. The pizza was lacking sauce, with much of the crust visible. Despite showing the picture and receipt, the young manager insisted on the new pricing. I was informed of recent management changes, but this price increase is unjustified based on my previous orders. Your assistance on this matter would be greatly appreciated.

I placed an order by phone at store #[redacted] (order #72) around 6:30 p.m. on 06/19/[redacted]. The coupon was for $5.99 each for choosing any 2 or more items, with the option to make one a specialty pizza for only $3 on the website. I requested the $5.99 coupon and ordered a Medium (12") Hand Tossed ExtravaganZZa (supposed to be $5.99 + $3 = $8.99 but was charged the full price), a Medium (12") Hand Tossed Pizza for $5.99, and a Domino's Marbled Cookie Brownie™ for $5.99. I inquired about the charge, but the staff maintained that the ExtravaganZZa is a specialty pizza. Despite not wanting to argue further, I ended up paying $28.76. I am seeking a refund for the overcharge on the ExtravaganZZa pizza, which I estimate to be around $7.0. I didn't place my order online initially because the website indicated that the store was closed, with the next available time being an hour later. Thank you.

On June 13, [redacted], at 6:19 pm, I placed a contactless delivery order with Domino's store #[redacted] at [redacted] W Broad St, Richmond VA 23[redacted]. I am a frequent customer at this location. Unfortunately, my order on May 11, [redacted] was incorrect; however, Domino's provided a 50% coupon as compensation. The order I received on June 13 around 8:30 pm was only partially delivered. Despite multiple attempts, I was unable to contact the store at [redacted]. The food was cold due to a two-hour delay, and I had to sign a receipt unrelated to my order. The order was missing sauces and the Caesar salad I had paid for. I reached out to the store for a refund without success. I then contacted Domino's Customer Support bot but found it unhelpful. I received a CASE ID: [redacted] for my refund request. Despite receiving a 50% off coupon, I am more interested in a refund. I am disappointed with the lack of customer service from both the store and Domino's support. I hope for a resolution as I do not plan to order from this store again. Thank you for your attention to this matter. -A. T.

I ordered a large pizza but received a medium one with a hair on it. When I contacted the store, they asked me to describe the hair. I didn't expect that and felt disappointed. Despite enjoying your pizza for 40 years, this incident has made me question the service quality. It's a shame because your company has the best pizza around. I hope you address this issue as I might have to look for another pizza place. Thank you. - Randy P.

Tomorrow, on July 1st, [redacted], around 1:05 PM, a Domino's Pizza delivery person named Ashoka Singh with the bike number HR51C7654 and contact number [redacted] came to Ashoka Enclave in Sector 35, Faridabad. After delivering the pizza, he behaved rudely with the society members, made serious threats, and even tried to physically harm someone. He then verbally abused a society member in front of other customers. Ashoka Singh proceeded to the police station and filed a false complaint against the said society member. I urge for immediate action to be taken against such individuals working for Domino's Pizza who engage in criminal behavior.

Complaint: I ordered food from Store #[redacted] but had issues with the delivery process. Upon realizing my mistake with the address, I tried to resolve it by contacting the store and filing a complaint online. However, the store employee was rude and unhelpful, causing further frustration. Despite requesting a refund, I was denied. The delivery driver also did not follow instructions and left the food in the wrong place. When I brought the order back to the store, the situation escalated with the same unhelpful employee. I'm seeking a full refund for this unsatisfactory experience. Order Details: July 13, [redacted] Order #[redacted] 1 Blue Cheese Dipping Cup 1 Specialty Chicken - Classic Hot Buffalo 1 Medium (12") Thin Pizza with Extra Cheese, Premium Chicken, Jalapeno Peppers, Roasted Red Peppers 1 20oz Bottle Coke Manager: Walberto Store Address: [redacted] Geary Blvd Ste D San Francisco, CA [redacted] Contact: [redacted]

I attempted to place an order online for an LG thin-crust cheeseburger pie with green peppers and a garden salad, along with using a coupon for a free medium pizza with two toppings. The first attempt, including the coupon, processed successfully but at the final confirmation, the order failed. After two more unsuccessful attempts with different credit cards, I contacted the Oceanside, NY store directly. Despite the representative's effort to apply the promo code, the coupon could not be redeemed due to technical issues from Domino's end. I eventually placed the order over the phone, with discrepancies in the order and payment process. I'm now experiencing difficulties tracking my order and communicating with Customer Service. I believe Domino's should provide an explanation, reimburse with a gift card matching the coupon value, and rectify the technical glitches to retain me as a satisfied customer. I appreciate your assistance in clearing up this situation promptly.

I recently placed an order for two large pizzas, one with red sauce and one with white sauce. However, I was given pasta instead. Despite the mix-up, they remade the order, but the second pizza arrived cold. When I brought this up, the staff was dismissive, citing busyness as an excuse. I requested to speak to a manager, who promised to remake the cold pizza and provide a credit. When I contacted the restaurant to redeem the credit, a manager named Haley informed me there was no credit on my account and was unhelpful when I requested further contact information. I believe there is room for improvement in their customer service training.

Hello, I placed an order for a hand-tossed supreme pizza on 7/14/[redacted] for delivery. The individual who took my order was unprofessional when answering the phone, which was disappointing. Furthermore, my order arrived as a thin-crust supreme pizza instead. After contacting them, they mentioned I could visit their Domino's store for a refund of the $21 I spent. Later, Tyler explained that due to technical issues, he couldn't provide a cash refund but offered a credit of $21 instead, which I accepted. Upon using the credit on 7/18/[redacted], I was charged an additional $10, totaling over $30. I discussed the overcharge with Floyd, but he was unhelpful. Despite my explanation, he insisted on the charge. When asked for a receipt, he couldn't provide one, and our conversation became tense as he declined to escalate the call to a manager. I requested the corporate phone number for further assistance but have been unable to reach a live person. I'm still waiting for a response from Tracy Johnson to address these issues. Any help is appreciated.

I have placed several orders in the past month, and each time I've experienced long wait times. Recently, on 7/22/21, I waited for 35 minutes only to find out upon arrival that my order hadn't even been started. Despite the restaurant having enough staff, the service remains slow. On a different occasion, I tried to use a gift card, but the employee insisted on a security code, causing unnecessary confusion and a 10-minute argument. These repeated instances of waiting extensively for food have led me to cancel orders. Improved training or more accountable staff members are greatly needed.

I placed an online pizza order on Friday, 07/23/21, scheduling it for pickup about an hour later. Upon arriving at the drive-thru at 4:50 pm, my pizza was supposed to be ready by 4:45 pm, but the staff couldn't find it initially. After some commotion, they located my order untouched; it hadn't been prepared. The staff tried to have it made quickly but by 5:00 pm, I had to leave without it. Despite low activity and a minimal number of orders, the pizza wasn't ready on time at the Walnut Street location in Johnson City, TN. The lack of urgency and care from the staff was disappointing.

I attempted to place an order online but encountered issues with my card. After contacting the Canyon Country, CA store, I was advised to switch my order to cash on pickup from car side delivery. Despite this, I still faced difficulties with online ordering and was instructed to call the store again. Upon speaking with the store once more, I was informed that I could place a phone order. I requested three pizzas and applied the $5.99 coupon code. Regrettably, I was told that the coupon was only valid for online orders, which was my initial intention. As loyal Dominos customers, we frequently order from them. Despite expressing this, the staff member declined to honor the $5.99 discount. Their response, indicating that my individual business was inconsequential, was disappointing. I cautioned them that we might take our business elsewhere, to which they callously dismissed my concerns. I am disheartened by the handling of this situation.

I placed my order online at 10:07 p.m. last night and used the tracker to follow the delivery status of my pizza. However, at 10:50 p.m., the tracker inaccurately reflected that the pizza was delivered when it wasn't. Upon contacting the store, I encountered a very rude and argumentative staff member who claimed the driver tried to call me but didn't. They informed me I had to wait for the driver to complete other deliveries before mine could be redelivered. Despite the reassurance, the pizza never arrived, and I couldn't reach anyone at the store when calling multiple times. I paid for the meal online at 10:07 p.m. and received no food all night. I demand a reimbursement for the undelivered pizza and my unpleasant experience warrants compensation in the form of more than one pizza and cheesebread from Domino's. This mishap left me hungry and dissatisfied with the service provided.

Saya ingin melaporkan tentang pengalaman saya dengan pekerja di kaunter yang menerima pesanan pelanggan di Alamat No 73 Ground Floor Jln Rimbuan Raya 1, Laman Rimbuan, Kepong, KL. Perkhidmatan mereka kurang mesra, lemah, tidak bertimbang rasa, dan nada kasar. Saya harap nasihat boleh diberikan kepada semua pekerja terutama pekerja wanita. Terima kasih untuk mempertimbangkan masalah ini.

I ordered pizza on Saturday afternoon, but when it arrived, it was cold because it took an hour and a half to get to me. I called the store to complain, and the manager mentioned they had only two delivery drivers that day, which was why my order was delayed.

I contacted the Madison, IN store and spoke with Andrew. Unfortunately, he was very rude and unhelpful when I tried to place a delivery order for the employee birthday celebration at Royer Corporation for 11pm tonight. I requested to speak with a supervisor or manager, but Andrew said only the store owner was above him and refused to provide any contact details. This behavior reflects poorly on both Andrew and Domino's. Good customer service should always be a priority. I am now just hoping that my $35.00 order will be delivered correctly tonight.

Hello, I wanted to share my recent experience with Domino's pizza delivery services. Last night, after being in quarantine since 7/21/21 due to COVID, my boyfriend and I decided to treat ourselves to pizza. Despite living close to other pizza places, we chose Domino's this time. I placed the order online at 7:40 pm and arrived at the store at 8:01 pm expecting a quick pick-up. However, I ended up waiting until 8:18 pm to receive my pizza, which was significantly longer than anticipated. When we got home and called the store to address the delay, the manager named Alli informed us that the hands-free touchless delivery only applied to credit card payments, not cash. This information was never mentioned in the numerous Domino's commercials we had seen. Additionally, despite the receipt indicating a 20% discount, we did not feel the pizza justified the price we paid. I felt it was important to share this feedback as it reflects poor customer service and leaves much to be desired in terms of transparency. Thank you, K.L. bogus

I encountered issues with the Domino's app tonight. It kept logging me out and returning to the previous menu. Eventually, I had to call the store to place my order, which happened to be a different location than my regular store. To my surprise, none of the coupons were applied to my order. I ended up paying more than I expected. The person I spoke to at the store couldn't explain why the coupons weren't working and told me my order would take over an hour to arrive, even though the online delivery time showed 27 minutes. Frustrated and hungry, I decided to accept the order as is. Despite reaching out to online customer service, I haven't received any satisfactory assistance. It has been over a week now, and I'm considering trying Pizza Hut instead of risking another disappointing experience.

I went to the Domino's location on East Main Street in Woodland, California. I ordered a large carryout pizza and a 2-liter soda at 12:23 pm, paying with my card about 10 minutes later. The gentleman told me it was $12.87, which I paid without receiving a receipt. He then left for a delivery with 4 minutes left on the timer, leaving me waiting in the store. Despite being the only customer there, I was not offered help while the skinny female worker continued making pizzas. After she argued that I still needed to pay, I explained I had already paid. She was impolite and unhelpful, which led to a frustrating experience. I eventually left without the pizza or the soda, feeling upset and hungry. I would like my issue resolved with a replacement pizza and the soda I paid for. Thank you.