Domino's Pizza Customer Service Issues

I placed an online order at 7:34pm tonight at Domino's #[redacted], located at [redacted] N. Dale Mabry Hwy Tampa FL [redacted] ([redacted]). I received an email regarding the order (#[redacted]) mentioning it would take 85-[redacted] minutes for delivery. However, by 9:17pm, there was no update on the online tracker, and the delivery had not arrived. Upon calling the store, I waited 27 minutes on hold to be informed they lacked drivers and were attempting to cancel orders. The lack of communication and customer service is disappointing. If there was a driver shortage, they should prevent online orders. Discovering almost 3 hours later that my food wouldn't be delivered is unacceptable. This reflects management failure. The staff at this location should undergo proper training on managing such situations and customer service etiquette.

I will not be going back to this Domino's location after an upsetting encounter during pick-up and payment. The cashier, Billy, was disrespectful and unprofessional, not the listed worker Thea. He handled my order without wearing a face mask or any protective equipment, making me uncomfortable. His sarcastic remarks and lack of care for safety measures were disappointing. Even after questioning him, his attitude did not improve. Seeing other employees without protective gear further alarmed me. I cannot trust the hygiene standards at this store, particularly during a global pandemic. I hope other Domino's branches are enforcing proper safety protocols. This experience was a waste of time and money. I am left with no choice but to find a different pizza provider. Witnessing such blatant disregard for safety in the midst of a deadly virus outbreak is deeply unsettling. I disposed of the pizza and will now spend time disinfecting my vehicle to prevent any potential risks. It's disheartening to observe employees neglecting essential safety measures.

I ordered from the Domino's app on Saturday night, 4/10/[redacted], at 11:15 pm from the store at 30 E Main Street, Hampton, GA [redacted]. The initial email confirmation stated a delivery time of 67-77 minutes, which was expected on a busy Saturday evening. While monitoring the order tracker, I received a call from Domino's at midnight. Instead of the automated message confirming the driver's departure, a male employee sounded irritated and offered to cancel the order or for us to pick it up. After this unpleasant interaction, we decided on the next steps. Despite understanding that unforeseen circumstances can happen, the delay in communication and the rudeness of the employee were disappointing. The order was not even started as the tracker still showed "Jeffery is making your order." This experience, coupled with previous issues, has left us frustrated, and we are unlikely to order from this store again. Sharing my perspective as a former restaurant manager, I don't take making complaints lightly. Thank you for listening.

I recently placed an order at the Needles store, but unfortunately, I experienced a significant delay in receiving my delivery, despite being located nearby. This happened on a Friday night, which made the situation particularly frustrating. Upon contacting the store, the manager, "Ben," seemed indifferent to my concerns. The delivery driver, Cassara, did her best, but the overall service was lacking. It would have been appreciated if they had informed me of any potential delays. This experience has left me very dissatisfied, and I am considering taking my business elsewhere due to this unacceptable service. I hope to receive better assistance and understanding of my situation from Dominos. It is disheartening to encounter such poor customer service, especially in a service-oriented industry like this.

I placed an order for the mix match deal around 11:00 pm, even though the store closes at 1:00 am. The order went into the oven quickly, and by 11:09 pm, they began ensuring it was perfect. However, the issue arose when I tried to call around 12:00 am, one hour before closing time, but no one answered and I got sent to voicemail after multiple attempts. At around 12:45 am, the Domino's tracker finally informed me that my driver was on the way. My driver, Jake, arrived at 12:56 am with lukewarm food. The pizza wasn't fully cut and was difficult to break apart due to its temperature, and the cinnamon bread twists seemed overcooked and hard. Unfortunately, given the late hour, I couldn't request a refund or a new order. I would appreciate a refund for this disappointing experience.

I ordered Penne pasta with beef, Italian sausage, black olives, onions, extra sauce, along with crispy chicken, bacon, and tomatoes. Unfortunately, I received the wrong order. After calling and explaining the mix-up, they agreed to remake my order. However, after waiting for an hour and ten minutes, I called and was informed that the driver attempted delivery but left the order either on my front porch or a neighbor's porch. The total cost was $17.58, and I added a $5.00 tip. The service was subpar, and I believe there is a need for better training in cooking and customer service. I am greatly disappointed and will not be ordering from this establishment again. They need to improve their cooking and service standards.

On the 8th of May [redacted] around 5:15 PM, I visited the Bandar Bukit Raja Klang outlet of Domino's Pizza to place an order. However, I was informed that they were not taking orders due to high demand and was told to order online instead. I went ahead and ordered a regular pizza, which came with a promotion for a free pizza and bun. I made the payment of RM 41.70 using my Standard Chartered credit card. Unfortunately, after a successful payment, I did not receive any confirmation regarding my order. The website mentioned a technical issue causing a delay in order processing when I tried to make changes. When I visited the outlet again, they had no record of my order and advised me to contact customer service for a refund. Despite trying to call from 6:30 PM to 10:30 PM, my calls were not answered due to a busy line. I request prompt action from Domino's Pizza to address this issue, provide a refund, and enhance their service to prevent such inconveniences in the future.

On May 8, [redacted], around 5:15, I visited the Bandar Bukit Raja Klang outlet of Domino's Pizza to place an order. Unfortunately, the cashier informed me that orders were closed due to high demand and recommended ordering online instead. I proceeded to place an order online for the promotion of buying one regular pizza and getting one free pizza and bun. I made a payment of RM 41.70 using my Standard Chartered credit card. However, after a successful payment, I did not receive any order confirmation due to a technical issue on the website, preventing me from changing the order date and time. Upon returning to the outlet, they couldn't locate my order and advised me to contact customer service for a refund. Despite numerous attempts from 6:30 to 10:30, I couldn't reach anyone as the line was continuously busy. I urge Domino's Pizza to promptly address this issue, provide a refund, and enhance their service quality to prevent such inconveniences in the future.

Dejo este mensaje para expresar mi experiencia en la tienda ubicada en [redacted] Keagy Rd Ste H-[redacted], Roanoke, VA [redacted]. Lamentablemente, el empleado que me atendió tuvo un comportamiento muy grosero hacia mí. Cortó la llamada abruptamente cuando le pregunté sobre el estado de mi orden y, además, me trató de forma agresiva. Afirmó ser el gerente, pero su actitud no fue profesional en absoluto. Me resultó muy desagradable ya que me gritó y me habló de manera irrespetuosa antes de colgar. A pesar de haber pagado y tener la confirmación de la transferencia, sigo sin recibir una explicación adecuada. Espero una pronta respuesta, de lo contrario, me veré obligado a tomar medidas adicionales respecto al trato recibido en este establecimiento.

I am Valentin M., the General Manager at CubeSmart storage in Rockford, Illinois, located directly behind your building on E State St. I witnessed your manager taking a nightstand from the dumpster, wheeling it halfway across the parking lot, and leaving it there. When I confronted her, she admitted it with a somewhat arrogant tone. It's concerning that your dumpsters are open, without camera surveillance, leading to people dumping garbage there. I have seen paper products from your establishment blowing into our parking lot, which I had to clean up. In the future, it would be appreciated if your team could communicate with us about disposing of items properly to avoid these situations.

I am extremely disappointed with the poor customer service I received from the Maple Street, Carrollton, GA store. My pizza arrived undercooked. I attempted to call multiple times, but after waiting for a total of 18 minutes, I couldn't reach anyone. This level of service is unacceptable, especially considering I live so close to the store. The total for my order of a medium pizza, coke, and tip came to around $31. I tried calling again without success. I am frustrated and hungry as a result of this experience. This situation is becoming a recurring theme, but I have refrained from complaining until now. I am considering switching to Marco's Pizza due to this ongoing issue. After waiting for over an hour, I finally reached someone at 10:30 PM, only to be informed that they were closed. The closing time provided conflicted with what I was told, and despite being promised a delivery by the manager, I was unable to get through to the complaint line, which was also closed. If this is how your business operates, then it is truly disappointing.

I would like to address some recent incidents that occurred at the Tempe, AZ store on Apache Blvd involving the store and night manager. Firstly, I ordered chicken fettuccini alfredo, but both orders were missing the chicken. When I raised this issue with the manager, she rudely mentioned that's how the dish is served and advised me to contact corporate if I had further complaints. This attitude was unacceptable. Additionally, I ordered a pizza online at 12:30AM and arrived at the store at 1:05AM to find it seemingly closed despite its closing time being 2:00AM. They informed me they had canceled my order, and I paid with a gift card, unsure about a refund. The manager's impolite behavior in both instances compelled me to provide feedback, as it greatly impacted my usual experience as a frequent customer.

Hello, I had an issue with Domino's Pizza in Pamplona, specifically in Rotxapea, due to some employees who treated me as if I were drunk when I hadn't had anything to drink. While I recognize my reaction may have been excessive, they continued with their arrogance and called the police, leading to me being reported, which I believe was completely unfortunate. I am expecting a response from you and ask that you speak with these individuals. If the report persists, I will file another one for disrespecting and dishonoring me against your company, as well as, share my case on all social media platforms and groups of which I am part of, urging people not to buy from any of your establishments. I hope I don't have to take any of these actions as I enjoy your products and am a loyal customer. I am waiting for your response, thank you.

I am Hasan Ali Khan, and I placed an order with Domino's, Order No. [redacted], on 17/05/[redacted]. Thank you for choosing Domino's. We promise to deliver your order fresh and hot within 30 minutes. I received my order 29 minutes late and only received 2 pizzas instead of the 4 I had ordered. The pizza quality was poor; the base had a bad smell. When I complained, the Shahjahanpur staff member insisted the pizza was fresh. Despite the 30-minute guarantee, they said I had to pay for it, offering another order of the same value for free. This service from Domino's was unexpected. I will not recommend Domino's due to the poor quality. Rating: 0/10 👎👎👎👎👎 We apologize for not meeting your expectations. A Domino's representative will contact you within the next 24 hours. Domino's Concern Reference #[redacted].

After purchasing on the app, an error directed me to the website to place the order without informing me that my card had already been charged. I ended up making the order twice at the Domino's in Warrenton, Missouri, [redacted]. They contacted me to address the duplicate orders, which I explained. However, a different person later claimed I provided the wrong address and was dismissive. I tried to clarify the address situation, but the staff member did not believe me and was rude, ultimately hanging up. My bank statement shows one order was $47 and the other $38, proving they were not identical orders. It has been frustrating trying to resolve this issue, as I was left waiting, hungry, and treated poorly by an unprofessional employee.

On 5/30/[redacted] at 5:50 pm, we called store #[redacted] to order, they said delivery in 30-45 mins. When we called at 7:07 pm, the order was marked for pick-up instead of delivery. We were charged extra for delivery after they tried to charge us. The receipt correctly showed delivery, but the pizza was wrong. We tipped the driver but staff failed to fix the order. This problem happens too often, impacting us as customers. These mistakes are unacceptable and disappoint us as loyal customers.

I placed an order with Domino's last night around 10:30 pm for my kids' sleepover celebration. Unfortunately, one of the pizzas had meat on it, which was a shock to us as we are vegetarians. When I called them last night, they were closed, so I followed up this morning. They offered a gift certificate or to remake the pizza for us to pick up. However, after feeling grossed out, I personally don't want to eat Domino's anymore. Therefore, I didn't eat any of the food last night and went to bed hungry. I cannot eat when unsure about potential food contamination. Since we don't have a car to pick up the order, I am requesting a refund. I had a conversation with the manager, Frank, who was unhelpful, and I now feel uncomfortable with Domino's preparing our food. We still have the product but no way to easily return it, and Domino's management won't come to our apartment. I believe a refund is warranted in this situation.

Hello, my name is Apolinar Hernandez. I ordered a pizza on 6/2/21 for $40.79. I mistakenly gave the delivery driver $90 instead of $45, but he didn't say anything and asked if I wanted change, even though drivers only carry $20 in change. I contacted the store, but the driver didn't remember receiving extra money. They only offered 2 free pizzas as compensation, which doesn't seem fair given the situation, especially during these tough times. I'm considering reaching out to my lawyer as I feel like I was taken advantage of. It's unfortunate as I love Domino's pizza, but this experience has left a sour taste. Is there any way to resolve this issue? Thank you, Apolinar Hernandez. (Thornton, CO)

Hello, my name is Apolinar Hernandez. I ordered a pizza on 6/2/21 for $40.79. I mistakenly gave the delivery driver $90 instead of $45, as I thought I had given him two $20 bills and a $5 bill. The driver, who only carries $20 in change, asked me if I wanted change, to which I said no thinking I had given him $45. I contacted the store to address the issue, but they mentioned the driver did not remember the incident. I feel like I was taken advantage of, especially during these difficult times post-Covid. The store offered me 2 free pizzas as a resolution, but I am still upset about the situation. I am considering reaching out to my lawyer as a next step to resolve this. Thank you, Apolinar Hernandez from Thornton, Colorado.

The pizza delivery took more than an hour to arrive. It was nearly midnight when we ordered two pizzas from our local Domino's, and the delivery was extremely delayed. Despite the long wait, when we approached the store, they refused to let us in. Even after trying to call them, they ignored our calls. Eventually, we informed a delivery driver about the situation, and someone who appeared to be the manager stepped out and claimed they had canceled all orders, though the store was still open. After waiting for an hour with the tracker showing our order was being prepared, we had to wait an additional 20 minutes before they brought our pizzas outside to us. The staff's behavior was impolite, adding to our disappointment with the whole experience. Order number: [redacted]85