Domino's Pizza Customer Service Issues

I recently placed an order at Domino’s in Henrico, Virginia at store number [redacted]. The phone number for that location is [redacted]. On October 15, [redacted], I ordered a large thin crust pepperoni pan pizza with sausage and barbecue chicken online. Upon delivery, the driver took the pizza out of the carrying case, opened the boxes on top of his car without wearing a mask, and placed the pizza on my front porch while on the phone. I contacted the store, and the manager offered a refund of half the $30 I paid, which was $15 in store credit. Despite Virginia's mask mandate, the situation was unprofessional and unsanitary. Unfortunately, my family and I couldn't eat the food and had to discard it. Moving forward, we will not be ordering from Domino’s, despite being long-time customers.

I ordered food from the Woodbridge location on Rahway Ave. The first pizza delivery went smoothly, and the driver was polite. However, the second order in the evening didn't go well. The new driver was rude and had trouble finding my location despite several calls. After waiting outside as instructed, the driver canceled my order abruptly, claiming I wasn't there. I called the store to speak to the GM, but after some confusion, a person named Pat claimed to be the GM. I explained the situation once more, but there was a misunderstanding about who was in charge. Pat became loud during the conversation, and I ended up hanging up after she was unhelpful.

I used to work at Domino's in Tonbridge, Kent, 20 High Street, TN9 1EJ, for three years under the management of Lukasz Szymanski and his girlfriend Roksana Szylman. Unfortunately, they mistreat employees, are vulgar, and allegedly steal money for personal reasons. They, along with their shift manager Źaneta Szylman, show concerning behavior by monitoring employees on cameras even outside of work hours, resembling stalking. Their unprofessionalism extends to false accusations of drug use and unfair treatment of staff. The management's lack of qualifications and inappropriate behavior contribute to a toxic work environment. I urge for a thorough investigation and appropriate action to address these issues, which are detrimental to both employees and the business.

I had a disappointing experience with Dominos store [redacted] on Kenwood Trail in Lakeville, MN [redacted]. I placed an order through the app for the 5.99 special for a medium pan pizza, a sandwich, and extra sauce cups at 10:15pm. The tracker showed the "Prep" start time at 10:19pm, but it stayed on "Prep" until 12:10am when it was marked for delivery. After waiting for over an hour with no delivery, the website (not the app) informed me that my order had been canceled. The app still showed it as out for delivery even at 2am. I did not cancel my order, and I ordered during the store's operating hours. The lack of communication and professionalism in handling this situation was frustrating and kept me from other tasks as I waited for my food. A complimentary meal would be a reasonable gesture to make up for this inconvenience. I hope to see how this issue will be addressed and would like to continue ordering from this store in the future.

In February of this year, a Domino's Pizza employee accidentally broke one of my business windows. This resulted in my store being closed for three days, causing a loss of $14,[redacted]. I reached out to the insurance company, but for the past nine months, I have endured humiliation and disrespectful treatment from two of their employees. Today, feeling overwhelmed by this situation, I am attempting to contact someone from the company in the hopes of resolving this matter before seeking legal counsel. Thank you. - Maria R. Moreno - North Las Vegas, NV. Phone: [redacted].

I would like to address an incident involving a delivery person who was assigned to deliver to an address in Araliya Uyana, Eksath Subasadana Mawatha, Pahala Biyanwila, Kadawatha, Sri Lanka on November 6, [redacted], between 8:10-8:15 pm. The delivery person displayed disrespectful behavior towards a resident on a private road. When the resident politely requested the delivery person to pause briefly as their vehicle was parking, he responded rudely. It was disheartening to witness such arrogant behavior. Despite the resident's signal to stop, the delivery person insisted on continuing without consideration. I urge your delivery team to conduct their business with respect for those in private roads and to engage in a professional manner without conflict. Please look into this matter and take appropriate action concerning this individual.

Greetings, My name is Imran, residing in Lahore Cantt. I visited the Forest Square Mall Domino's with my family today for an outing. I ordered a medium chicken tikka pizza, and the cashier quoted the amount as [redacted]. He asked me to sit down, and the pizza would be brought to me shortly. After a while, he brought the pizza, asked me to pay the bill, and insisted we eat it first. We found the pizza to be lacking in chicken, and when I raised the issue with the cashier, he argued that there was no difference between the [redacted] and [redacted] rupees pizzas in terms of size or ingredients. I paid the [redacted] but he did not give me a receipt or return the change. My family and I are loyal fans of Domino's pizza, and I have lodged a complaint with your customer care number and spoken to Sir Fahad. There are cameras in your store; please review the recordings to resolve this matter so that such incidents do not occur again. I hope you will address my complaint promptly. Your humble customer, Imran Lahore Cantt Mobile Number: [redacted]0

Hello, My name is Imran and I reside in Lahore Cantt. Today, I went with my family for an outing to Forest Square Mall and ordered a medium chicken tikka pizza at Domino's. The cashier quoted a price of [redacted] for the pizza and asked me to wait for it. After a while, he handed me the pizza and said I could pay the bill later. Even though we hadn't eaten any pizza yet, he insisted I eat it first and then pay. The pizza was lacking in chicken, and when I pointed it out, he said there was no difference between the [redacted] and [redacted] rupees pizza. I paid the [redacted] but he didn't give me a receipt or take the money to the counter. My family loves Domino's, and I called your customer care to report the incident to Mr. Fahad. There are cameras in your shop, so I hope you review the recordings and take action so such incidents don't happen in the future. Your reputation is at stake, and I hope my complaint is addressed promptly. Sincerely, Imran Lahore Cantt Mobile number: [redacted]

On Tuesday (11/16/21), I attempted to order a large pizza from Domino's #[redacted] in San Antonio, TX, as advertised on their website for $7.99 with 3 toppings. Unfortunately, the store did not honor this offer, so I settled for a 20% off deal, paying more than expected. I was surprised to find out upon pick up that cash was not accepted, which was not mentioned during my phone order. Additionally, even though I paid for extra cheese, there was no evidence of it on the pizza. I kindly request a refund of $15.00+ for the inconvenience of the unannounced payment policy, the extra cost incurred, the missing extra cheese, and the lack of response to my multiple customer service emails and texts.

The Dominos pizza store located on South Congress Drive in Austin, Texas, has continuously disappointed me. Their refusal to answer the phone, as I experienced with an 18-minute wait, is unacceptable. Even late at night, I faced the same issue while trying to place an order for delivery. The drivers have indicated that the manager lacks competence, and based on my experience, I tend to agree. To resolve this ongoing problem, I suggest hiring someone to ensure the phone is always answered, monitor pizza preparation time, assess the manager, and consider replacing them if necessary. I am determined to see changes made to improve customer service and ensure a positive experience for those looking to purchase your products.

I recently saw your commercials announcing the removal of delivery charges, so I decided to order from Domino's. To my surprise, I was charged $3.99 for delivery. After calling Domino's about this issue, I was rudely hung up on. My name is Bruce, and you can reach me at [redacted]. I have been a loyal customer of Domino's for the past three years, ordering once or twice a week due to a disability. If this matter is not resolved promptly, I will be forced to take my business elsewhere and make sure that Domino's is held accountable for misleading advertising.

The service at the Nelson Street store in Amarillo, TX is extremely slow, and I have experienced attitude issues with the staff. When I ordered a pizza with extra toppings, the person taking my order made a condescending remark and rolled their eyes at me. If improvements are not made, I will be taking my business elsewhere and advising my friends to do the same. The manager is aware of these ongoing problems but has not made any noticeable changes. These issues tend to happen around 6 PM Central Time. If the store is too busy, perhaps they could alleviate the pressure by encouraging customers to go to their competitors if the service does not improve.

Last night, I ordered dinner for delivery, and it arrived in multiple boxes that were placed on my car seat. Unfortunately, the boxes had oil stains, which transferred onto my seat. Upon opening them, one box was wet with oil. I contacted the store and spoke with the manager, Stephanie. Although Stephanie refunded the cost of the dinner, she mentioned she couldn't assist with the car seat damage, which is disappointing to me.

My delivery from store #[redacted] never arrived although the driver, Randy, claimed he had dropped it off. This is not the first time this issue has occurred, but it will be the last as I will no longer be ordering from Dominos. I work as a pharmacist at Walgreens, and we order from this location regularly. However, this repeated problem, where the driver doesn't complete the delivery, is unacceptable. I just want a refund for order number #[redacted]. The store address is [redacted] West Capitol Drive, Milwaukee, Wisconsin, [redacted]. It's disappointing because my kids love their pizza, and my son, who is now in the Navy, had worked at Dominos for more than 10 years.

I am extremely dissatisfied with the service I received from this company. I tried to place an order for pizza, wings, and salad on Saturday night, but the customer service representative repeatedly hung up on me and I was unable to reach anyone in the store to resolve the issue. This experience has left me feeling frustrated and upset. I have decided that I will never order from this company again due to the poor quality of service. Tomorrow and Monday, I plan to file complaints and leave a bad review to express my disappointment. I am considering reaching out to Corporate to address this unacceptable situation.

I have already gone through the process. Please review the chat logs after 11 pm on Saturday night, December 4th, [redacted]. I had a terrible experience with my order and delivery. I have been unable to reach anyone at the local store. I am requesting a refund for my order. This situation has been extremely frustrating. Not only was dinner ruined, but now my lunch today is affected as well. Dominos' unprofessionalism is unacceptable. I will not be ordering from them again due to the numerous complaints and bad reviews. The company needs to make significant improvements.

1--Ordering this time took three times longer than usual, which was frustrating as I wanted to surprise my class. 2--The delivery arrived late for my lunchtime class, which was inconvenient. 3--I requested plates, napkins, cheese packets, and pepper packets, but they were missing from the delivery. 4--I provided detailed instructions for finding my classroom but the delivery person had trouble locating it, causing further delays. 5--The delivery person struggled to find the correct building and started delivering to the wrong area despite clear signage in the school. 6--The receipt the delivery person showed me did not reflect my requests for additional items. 7--I didn't receive a receipt with my order, which was disappointing. 8--The delivery person's attitude was rather abrupt during the interaction.

My name is Judy Kelly, and my husband and I own a townhouse in Bozeman, MT. We have rented it to Tony Batista, the Domino's manager. Unfortunately, Tony has not paid his rent on time for the second month in a row. We are facing difficulties finding rentals here and need to address this issue promptly. Tony is already 10 days late in his payment, and we have not received the check his wife mentioned sending. We are considering eviction if we do not hear back today. We are willing to let them stay if they agree to send the required rent monthly. Please contact us as soon as possible. Thank you, Jim and Judy Kelly. Phone: [redacted]; Cell: [redacted].

Hello, my name is Barbara. I ordered a pizza and Chicken Carbonara Pasta Bread Bowl, but received the Chicken Carbonara in a tin. Despite being told that Domino's doesn't carry bread bowls, I am certain that they do since I have had them before. It was our anniversary and we had a special memory associated with having your bread bowl en route to our reception. It was disappointing to be told otherwise. Even though mistakes happen, the employee's rudeness was unnecessary. We were really excited to recreate that special moment from our wedding day. If possible, could you please send us a Chicken Carbonara Pasta Bread Bowl? I reside at [redacted] W Loucks Ave, Peoria, IL. Today was supposed to be special, and I hope you can help. We are big fans of Domino's, and this experience has left us surprised and let down.

I ordered a small steak, mushroom, and cheese pizza. I attempted to use a free pizza coupon for online ordering, but it was not accepted, so I called the store to place my order. The coupon was not valid, despite stating it was valid until 12/19/[redacted]. I ordered a pizza and two cokes for $20 but received a pizza with peppers which I did not want. Even after picking off the peppers, the taste lingered. The delivery was very late as they only had one driver, resulting in the pizza arriving slightly warm. I managed to eat two cold slices after removing the peppers. One-time use promo code: LMBB1213-CV2GUIVVWI Must redeem online for delivery Valid from 12/13/21 to 12/19/21*