Domino's Pizza Customer Service Issues

I received a Reef n Beef pizza with BBQ sauce instead of hollandaise. I understand mistakes happen, but when I called the store, I was placed on hold for 15 minutes. Josh at the Port Adelaide location was rude, claiming they were too busy to correct the error and wouldn't redeliver the correct pizza. He mentioned someone would call me back but didn't give a timeframe. Despite explaining our hunger with four adults waiting for dinner, he insisted we eat the wrong pizza. This situation has left us hungry and frustrated. Josh's lack of customer service skills and rudeness have made the experience even more upsetting. Thank you, Dominos, for nothing.

About three weeks ago, I placed an order for two large pepperoni pizzas. Unfortunately, the delivery person got lost and never arrived. After contacting the store, they sent the pizzas out again to my address, but the same issue occurred with the delivery person not finding the location. I was disappointed when I didn't receive a call after waiting for over an hour. When I called to complain, the manager I spoke to seemed to blame me for the mishap. Despite having ordered from this address before without any problems, the manager was rude and hung up on me twice when I tried to explain my situation. It is concerning that this individual who lacks in customer service skills is still working there and falsely claimed to fix my order. I urge the store to address this matter and provide better training to ensure customer satisfaction.

I placed my order at 10 pm. According to the tracker, Michael left the store at 10:30 pm. By 11:30 pm, after waiting for over two hours past the delivery time, I called the store twice. The first time, I was assured that the driver would call upon arrival. However, even after 25 minutes passed, I received no call. When I called again, the staff member who answered started yelling at me, claiming the driver had arrived, knocked on the wrong door, and called multiple times to no avail. I had received no calls and no one arrived with my food. Despite the clear error on their part, I was scolded instead of being offered a solution. They decided to cancel the order without even attempting to make up for the mistake. I am a regular customer and had even tipped well in advance. Such treatment and lack of accountability are disappointing, leaving me unwilling to order from them again. Blaming the customer for their own errors is unacceptable.

Hello, I am a faculty member at IIT Delhi and I reside in campus housing provided by the institution. The campus has multiple entry and exit gates, and for security reasons, some gates cannot be used for food deliveries. The guards at the main gate direct delivery personnel to the appropriate entrance based on the location of the residence. Unfortunately, I have encountered instances where delivery persons choose their own entry gate and are redirected by the guard to the correct one. Instead of following the directions, they contact me, claiming they are denied entry and ask me to retrieve the order from the gate. This is inconvenient as the purpose of home delivery is defeated. They escalate the situation by suggesting I contact the store supervisor. I urge for a solution where either deliveries are restricted if the correct gate is not used or for delivery personnel to adhere to the guard's guidance at the chosen gate. Thank you, Viswa

Good evening, I am Cheryl Mcmanus, living at 66 Minerva Way in Cambridge. I am a loyal customer and have never had any issues before. Tonight, at 10:27, I ordered three pizzas online from your Histon Road branch. The order included 1 large pepperoni and ham, 1 large pepperoni, and 1 large chicken and sweetcorn pizza, totaling £27.98. Unfortunately, when the delivery arrived, one pizza was wrong, meant for another customer who ordered shortly after me. I called the Histon Road store, but the duty manager was unhelpful and suggested I call back in the morning. This mix-up was frustrating, especially as the incorrect order was for my son at his sleepover. I have reordered two pizzas online for £19.99 to make up for the mistake. I am disappointed by the lack of professionalism in handling my complaint and expect better customer service from a loyal customer like myself. I await a prompt response to resolve this issue as I am unhappy with the service received.

I am experiencing an ongoing issue with my online ordering service. After using it without any problems for a couple of years, it suddenly stopped working for me. I attempted to reset my password, but I have not received any email notifications to do so. Consequently, I have had to order in-store, where I face the issue of being unable to place an order due to invalid email address or password, although I am unsure which is causing the problem. When I try to place an order for in-store pickup, I am informed that I have exceeded the $30 limit, even though my order total is approximately $34 excluding the tip. Despite using my debit card and selecting the debit card option, I am still denied. This situation has been frustrating, and each time, I end up having to physically go to the store, order at the counter, and wait for my food. I typically order a three-topping gluten-free pizza with extra cheese and fourteen BBQ chicken wings. I would appreciate assistance with resolving this issue as I would like to earn points for future orders. The Domino's store number is [redacted], located in the [redacted] area. Tonight's rewards code on my receipt is PLVDrRD4, and I am unsure of its significance. Thank you, Stephen.

A delivery driver from the Beverly, Massachusetts location disturbed my child by yelling obscenities at 11:00 PM during a delivery. I talked to an associate who was unhelpful, and so was the manager. I believe the driver should be terminated and I am seeking compensation. Also, I am concerned about the manager Steve Gomez's attitude. His defensiveness was disheartening, and it made me feel disrespected. It is disappointing to encounter such behavior from Domino's employees.

I would like to request a review of my feedback submitted. I received an email stating that you were pleased to have met my expectations, despite the detailed complaints I provided about the pizza in the comment box. It seems unclear if anyone bothers to read and consider what customers write, or if standard replies are given just to complete tasks. The cheese on the topping was burnt, the pizza side was excessively hard, and the Taco Mexicana veg was regrettable as it caused a toothache for me and a mouth cut for my child. I am interested in escalating this matter to the head of Domino's. Could you kindly provide me with the email address and the contact details of the responsible person? I want to ensure that my money is not wasted. It is important for the management to understand the disappointment faced when the food quality does not meet expectations, especially when paying for it. I have experienced past issues with late pizza deliveries, but this time it has resulted in my child's injury, affecting their ability to eat. This has been an extremely distressing experience. I prefer all communication to be via email for the escalation process.

Yesterday evening, I placed an order for a chicken bacon ranch sandwich and cheesy bread from the Dominos store located at [redacted] N Rodney Parham Rd in Little Rock, Arkansas. I made the order around 5:45 pm, but by 6:15 pm, I received a notification that my food had been delivered, even though it hadn't. After waiting for a while, I called the store and was informed that my order had been prepared but somehow skipped for delivery, and the driver would arrive soon. By 7:00 pm, I still had not received my food and was reassured it was on its way. The food eventually arrived at 7:15 pm, and although I was told I wouldn't be charged, I was disappointed to find out that the food had been sitting under a heat lamp since 5:45 pm. Shortly after eating, I fell ill, and even now at 5:30 pm the following day, I am still unwell. This experience has left me dissatisfied and reluctant to order from Dominos in the future. This is the first time I've faced such an issue, and I hope the store addresses these concerns promptly. Thank you, C. Bell

I want to address my recent experience at the Milton location at [redacted] State Rt. [redacted] on 7/25/[redacted] at 6:39 pm. The team on shift was highly unprofessional. After being put on hold for ten minutes, I was hung up on and they declined to answer my subsequent calls. Despite living just three houses away, they were unhelpful on the phone, so I walked in to address the issue. When I arrived, the staff seemed indifferent. The employee making pizzas was unhelpful, and when asked to speak with a supervisor, I was only given a name and not a number. This lack of proper customer service is disappointing, especially considering I have been a loyal customer at this Domino's for 11 years. I expect better treatment and communication from a place I have continued to support for so long.

Hello Team, I am Vaibhav from Ferozepur, Punjab. I recently placed a pickup order at Domino's. While waiting for my order, I observed the preparation process and noticed that veg and non-veg toppings were being handled together by the staff. The person preparing the order did not wear gloves and used the same hands for both veg and non-veg toppings, which raised concerns about the distinction between the two types of pizzas. I am disappointed by this observation and would appreciate an explanation regarding how Domino's differentiates between veg and non-veg pizzas during the preparation process. As a loyal customer, I trust that a reputable company like yours pays attention to such crucial matters, and I hope for clarification to address this issue. Thank you.

I called to order pizzas for pick up and asked about the carry out specials. I was informed the only special available was a large 3-topping for $7.99. Upon arriving to pick up my order, I noticed an advertisement for a medium 2-topping pizza for $5.99. When I inquired about the discrepancy, I was told the medium $5.99 special was no longer valid. I expressed my preference for the medium special to the manager but was informed they couldn't honor it. Despite this, the manager offered to make new pizzas and discard the ones I had. I suggested they charge me $5.99 for each to prevent wastage, as one was only cheese. However, the manager insisted on charging me $7.99 each and asked me to leave the store, using rude language. I complied, paid $7.99 each for the pizzas, and left, encountering more rudeness from the manager as I exited the store.

I ordered wings and some other items. The wings came with a blue cheese dressing, but I also ordered an extra one which I didn't receive with my delivery. I called the store and spoke to Juan, who had a very unpleasant attitude. He seemed disinterested and was quite rude during our conversation. I asked for the missing dressing to be sent again, but he did not offer a refund despite my dissatisfaction. I used to enjoy Domino's pasta, but after this incident, I doubt I will be ordering from them in the future.

I ordered a pizza and cheesy bread with two marinara sauces for delivery from the restaurant at [redacted] E. Hwy. [redacted], Granbury, Texas [redacted]. The order arrived missing the marinara sauces. I called the restaurant, and an unidentified male staff member answered. After explaining the situation, he offered to either deliver the missing items or issue a credit. Due to the food being ready to eat, I opted for a credit. When I mentioned this wasn't the first issue I've had with the restaurant, he felt I was being rude, which led to a disagreement about the tone of the conversation. I requested the manager, who identified himself as the person I was speaking to. Concerned by his behavior, I hung up to prevent further conflict. It's disappointing that the manager displayed such unprofessionalism, and I hope the restaurant will address this matter promptly.

I ordered a medium original hand-tossed pizza with light cheese, pepperoni, and Brooklyn pepperoni, requesting light cheese and well-done. After waiting for an hour, the pizza was incorrect with excessive cheese and sogginess. Despite a promise for a remake, I waited another hour without a pizza. Eventually, I decided to cancel and go to bed hungry. This occurred at the new Domino's location on [redacted] King Street in Oshawa. I've been a loyal customer, but this experience was disappointing. I wonder if the staff at this location make errors due to incompetence or other reasons. This isn't the first mistake, and it's frustrating. In my view, nobody at that location deserves $15 an hour.

Subject: Complaint Regarding Services at Chennai Royapuram Pizza Outlet Dear Sir, I am writing to express my disappointment with the service provided at the Chennai Royapuram Pizza outlet today. When I requested ketchup sachets, the kitchen in-charge, Bala, refused to provide them, insisting they are only for customers dining in. He argued that no one eats pizza with ketchup and only offers seasonings. This attitude was perplexing as ketchup is readily available for dine-in customers. Initially, I was informed that ketchup was out of stock, later learning that I could purchase sachets for Rs.1 each from the delivery staff. Bala's interference and lectures were unnecessary. Customer satisfaction should be prioritized over strict adherence to rules. Other establishments manage to provide ketchup, so this rigid stance is detrimental to your business. I believe such behavior and refusals do not bode well for your establishment. Customers should be accommodated based on their preferences. Every patron's satisfaction is crucial, and I hope this feedback is addressed for future improvements. Regards, Baskar.

I recently visited your store at [redacted] 34th Street S. in Saint Petersburg on 7/28/19 at 11:25 AM for lunch with a friend. As a newcomer to the area, I was exploring nearby food options. The gentleman who assisted us was friendly and professional. We ordered about $33 worth of food. While looking for drinks, I noticed the cooler placed sideways about 6 ft from the front counter, obstructing my view. When I tried to get a drink, a lady from the other register rudely shouted at me to step back. I apologized as there was no sign indicating customers couldn't access the drinks. Despite this, her attitude was uncalled for. The difference in customer service between the young man and her was stark. She could benefit from more training in handling customers politely. I'm undecided about returning to the store after this encounter. Thank you.

I recently picked up a carry out order in Belén, NM. I ordered a medium hand-tossed meatsa specialty pizza with extra pizza sauce exclusively. However, upon picking up the pizza, I was surprised to be charged $20.57 due to allegedly adding extra onion and bell pepper. Unfortunately, my husband dislikes onions and only tolerates green peppers. We informed the staff that this was not our order, but they refused to remake it. We ended up taking the pizza home, but we were disappointed by the incorrect order and additional charges for ingredients we didn’t want. Moreover, we realized there was no extra sauce as ordered. This experience left us dissatisfied, as our meal was not enjoyable due to the errors made by the store staff. Sincerely, Gina M.

I ordered delivery from Charlotte Hall Domino's. Walter, who drove a Silver Nissan Altima, delivered the food. However, there was an issue with the payment as I mistakenly gave him a one hundred dollar bill instead of two five dollar bills. When I visited the store later, Walter claimed I only gave him five dollars, despite me having three bills - two fives and one hundred. His behavior seemed off as he was shaky, smelled of marijuana, and had red eyes. I am planning to pursue legal action with the help of my neighbor, a state cop, and I will be speaking to the manager at the Charlotte Hall Domino's about this incident.

I had a negative experience at Dominos recently. I placed an order at 5:47 pm and was told it would be ready in 30 minutes. When I arrived at the store, my wife had been on hold for 5 minutes. Despite paying at 6:17 pm, Lakeisha didn't input my order until 6:30 pm because she was chatting with a friend while working. Her bad attitude was evident from the beginning. This is not the first time I've had issues with this employee. Additionally, a month ago, my online order was not found at the store despite receiving a confirmation email. I am disappointed with the service and will not be returning to this Dominos location in Willoughby, Ohio if such behavior by employees continues unchecked. The store would benefit from hiring more professional staff in order to avoid potential permanent closure.