Domino's Pizza Customer Service Issues

On Saturday night, I placed an order for pizza and specialty chicken online at 9:22. The estimated delivery time was initially 26-36 minutes. By 9:53, the tracker mentioned my pizza was cooked, but the new delivery time was 36-47 minutes. At 10:10, the tracker updated to show the pizza was on its way with a delivery time of 45-56 minutes. The pizza arrived at 10:34 from a store 1.1 miles away. Upon opening the food, I discovered that both the pizza and chicken were cold. I struggled to find customer service late at night and called the store instead. They offered excuses and coupons for the inconvenience. Tomorrow, I have to return the cold food to the Domino's and meet with the store manager in person. This experience may influence my decision to order from Domino's in the future. Let’s see how the meeting with the branch manager goes.

I am confused by the high prices Domino's charges for cheese and soft drinks. Not only do they include excessive taxes on the menu, but they add additional tax during billing. It's unacceptable. A soft drink that costs only 30-35 rupees is sold for 60-80 rupees. The extra charge for cheese exceeds [redacted] rupees, which is unreasonable. Also, restricting the provision of extra sauce packets based on the pizza size is disappointing. Most restaurants offer joy through their food, but Domino's behavior seems focused solely on profit rather than customer satisfaction. It appears they are either desperate for money or solely profit-driven. They need to realize this approach may drive customers to seek alternatives. Adhering to Maximum Retail Price regulations is essential for all, including Domino's. While charging GST is reasonable, stacking it on top of already inflated prices appears unjustified. Domino's should reflect on these practices and strive to maintain fairness for customers.

Six weeks ago, we placed a pizza delivery order from the Montgomery & Juan Tabo store. Despite being half an hour late, the pizza never arrived. After contacting customer service, we were promised a free pizza which was never documented. Today, when we called again, we were offered another complimentary pizza by a young lady named Gracie. However, upon arrival at the store to pick up the pizza, the order couldn't be found. Disappointed by the lack of service, we have decided to no longer support Domino's Pizza and will be sharing our experience with our friends and family. It's concerning that such incompetence exists among employees and managers.

When I called Domino's Pizza to order a simple pizza, the customer service representative informed me that my pizza would arrive in one hour. After waiting for almost an hour and a half, someone from a different location called to say I needed to reorder and wait another hour for delivery. Feeling frustrated, I made several follow-up calls, but by 6:30 pm and four attempts later, I had to give up as I had an early work shift the next day. It's disappointing that the initial representative didn't provide accurate information right away. This experience occurred with the Decatur/West Jones store in Summerlin, Las Vegas, Nevada.

I placed an order at 9:30 p.m. At 10:30 p.m., I called and was informed there were no drivers available. I agreed to wait another 20 minutes, but the food didn't arrive until midnight. Upon opening the order, I discovered it was not mine; it was intended for a different person at a different address. The manager was unhelpful and rude, refusing to provide a refund or remake the order. I have evidence of the order details and will be contacting the corporate office to file a complaint. This has been a recurring issue with this store, and I hope for a resolution. Sincerely, Kayla V. [redacted] [redacted]

I placed an order at 12:36 PM and received an alert stating that the pizza left the store by 1:00 PM. Living just 11 minutes away, I called the store at 1:41 PM to inquire about my order's whereabouts. The employee mentioned a further 10-minute wait for the driver, to which I expressed concern about receiving cold pizza. Shortly after, the store contacted me claiming the driver had been trying to reach me and blamed me for the pizza getting cold. I clarified that only the store, not the driver, had called me. I decided not to accept the cold pizza and asked them to take it back. Following this, I was informed I could not order from them again due to returning cold pizzas in the past. I am unhappy with how this situation was handled, from the accusatory tone to the lack of proper delivery service. I aim to file a complaint against the store manager, the driver for lying, and the employee I spoke to on the phone.

I have been a loyal customer of my local Domino's for over a year, spending between $50 and $65 weekly on orders. Recently, when I called to place an order, I was informed that I'm out of their delivery boundary. However, my daughter tried ordering online, and the delivery was successful. This inconsistency is frustrating. I will now take my weekly pizza budget to a competitor. It's disappointing that my phone orders are being turned down after being a loyal customer. This experience at the Cedar City, Utah, Domino's store has pushed me to switch to a different pizza delivery service.

I recently ordered a large pizza for carryout and encountered a problem when I returned to pick it up. Despite having paid for the pizza and even tipping the sales person, I was informed that no payment was made. The lack of a receipt compounded the issue and led to an uncomfortable situation where I had to wait for the driver to return to confirm my payment. Another customer kindly stepped in to cover the cost, but I insisted on proving that I had already paid. Eventually, the driver confirmed my payment, and I requested a refund for the customer who graciously covered for me. It was disappointing to be doubted and accused of dishonesty in front of others, especially after being a paying customer. I hope this incident is not reflective of Domino's usual business practices.

My daughter and I placed an online pizza order between 11:20-11:30 and arrived to pick it up by 11:50. Upon our arrival, the worker locked the door despite seeing us. I tried to communicate that I had placed an online order, but he ignored me. Even after knocking and insisting I had ordered online, he yelled that we needed to order online. This situation is frustrating as the store closed us out at 11:52, even though closing time is 12. We left without our pizza. This experience with Domino's was extremely disappointing. It's disheartening when an establishment you rely on for a simple pleasure fails to provide basic service. My daughter, who has been unwell, was looking forward to this treat, and it's upsetting that we couldn't enjoy it due to the behavior of the employees.

To Regional Manager Jared, I believe the store in Ramsey, MN would benefit from changes involving Hannah and Jake. Firstly, it's important to address that they are romantically involved. Additionally, Hannah seems to be misusing her authority, influencing schedules to align with Jake's. This lack of transparency in scheduling causes uncertainty among the staff. Furthermore, Hannah appears to favor Jake, even unfairly advocating for his advancement despite his shortcomings. Moreover, Jake's negligence in leaving the store in disarray further disrupts operations. Beyond that, Hannah unjustly shifts blame onto innocent colleagues and Jake demonstrates condescending behavior towards coworkers. Therefore, it seems evident that Hannah and Jake are unsuitable for their current roles.

To Regional Manager Jared, I would like to bring to your attention some concerns regarding the Ramsey, MN store employees, Hannah and Jake. Firstly, it seems they are in a relationship which may be impacting their performance at work. Secondly, Hannah appears to be misusing her authority by manipulating schedules to suit their personal preferences. Additionally, there are accusations of favoritism towards Jake, resulting in unfair promotions. Jake's lack of consideration for keeping the store tidy and his disrespectful behavior towards other employees further compound the issues. Moreover, Hannah seems to shift blame onto innocent colleagues, creating a hostile work environment. It is clear from these observations that their conduct is unprofessional and detrimental to the team's dynamics. I recommend reviewing their job roles to ensure a more efficient and harmonious workplace.

Over the weekend, I ordered 3 pizzas and cheesy bread for delivery. The driver forgot 8 sides of dipping sauce. After a long hold, I spoke to a rep who promised to deliver the sauces in 20-30 minutes. Fearing my food would be eaten, I requested a refund from the manager, Ester, who was also rude. Disappointed with the service and lack of resolution, I asked for her superior's contact info, and she abruptly ended the call. The whole experience was marred by poor customer service at the location.

Hello, my name is Antonio S. I have been pursuing a position as a delivery driver with your company for a few months. Unfortunately, I have faced rejections due to a felony on my record from fifteen years ago when I was younger and made poor choices. Since then, I have transformed into a responsible individual. I have completed my sentence and am no longer on parole. I have moved my family seeking a fresh start and a better future, leaving the past behind. Despite my efforts, I encounter challenges when seeking employment. We all make mistakes in life, but it is how we grow and learn from them that truly matters. I am simply asking for an opportunity to support my family based on who I am today, not the mistake I made almost two decades ago. I have moved on and strive to demonstrate a strong work ethic and character. I respectfully request your consideration to join the Domino's team. Thank you for your time.

I recently placed an order for a pan pizza with alfredo sauce, pepperoni, and feta cheese. Unfortunately, when I received the pizza, it was made with red sauce, pepperoni, anchovies, and onions instead. I contacted the store, and the manager insisted it was correct. Despite explaining the error, he requested the pizza back, but I declined due to my allergies. After offering to remake it, I asked for a refund instead. However, the manager only offered a credit for a future order. I am disappointed with the situation and would prefer a refund for the incorrect order.

This location, #[redacted] at [redacted] South New Hope, Gastonia, NC [redacted], has had multiple issues. I placed an online order and waited over an hour despite the tracker showing it was ready at 8:03 pm. The employee was unable to provide any information on when the order would arrive. After requesting the manager, the assistant manager, who wouldn't provide a name, spoke with me. Despite the manager's assurance that the food wouldn't be cold, it was, and the service was poor. I believe someone needs to investigate the nighttime operations at this location. I have experienced repeated problems here and will not return. I am requesting a refund of $21 due to this unacceptable experience. If possible, please contact me at [redacted].

Store #[redacted] I had an unexpected experience starting with a freak accident and ending with very poor customer service. I made an order (#[redacted]) on 6/5/19 around 10 pm and received a text at 10:38 pm saying it was out for delivery. Unknowingly, a relative who was not at home but on the way back from work also placed an order from the same store at the same time mine was supposed to be delivered. I had to call Store #[redacted] at 11:11 pm to inquire about my order. The call was answered by Cindy, who appeared to be the manager on duty. When I tried to explain the situation politely, she became quite upset when I mentioned it would have been nice to receive a call about the delay. I also mentioned I would contact Domino's Pizza LLC out of curiosity. Cindy, in a rude tone, asked what I wanted, and I asked for her recommendation as a manager. After some discussion, I would have received a one-hour-old pizza for free. Ultimately, Cindy rudely explained the satisfaction policy and I requested the order to be canceled. I usually enjoy your pizzas, but the unnecessary and uncalled-for issues I faced at Store #[redacted] were disappointing. -Kevin G. Email: [redacted] Phone: [redacted]

My order wasn't delivered. When I called back, a girl named Lesly hung up on me, stating it wasn't her problem. Following that call, a rude male staff member refused to provide his name and also hung up on me. The customer service experience was extremely poor. I placed the order at 8:50 pm, and by 9:47 pm, the food hadn't arrived. The delivery was tracked leaving the Domino's at [redacted] Whittier Blvd, Los Angeles, California [redacted], in the Boyle Heights area at 9:12 pm. When I requested a refund, I was simply told that I would receive it whenever. This response was unacceptable. I am genuinely upset about the lack of service despite paying for it. This experience surpasses even that of Little Caesar's, whose quality I do not appreciate. I am left without the pizza I ordered and without my refund. It's disheartening not being able to provide an answer to kids who were expecting pizza for dinner.

I had a negative experience at store [redacted] with the Manager, Jerry. My son placed an order using two different phone numbers, and when I called close to closing time to inquire about the delivery, I was hung up on three times. The person who answered the phone was unprofessional and rude, refusing to deliver without explaining properly. Despite the manager's explanation about a safety issue and the need for a building number, the main concern was their rude behavior and lack of professionalism during the conversation. They even mentioned they were not delivering pizza anymore in the background. It was disappointing how they handled the situation without considering the customer's perspective. Kindness and good customer service are crucial in this industry, and sadly, I won't be ordering from this store again.

I ordered pizza at 9:30 pm. At 11:07 pm, I tried to contact Janelle, the store manager, and was informed they only had one driver and the estimated time was just an estimate. Even though I left my contact info in the comments box, I never received a call. When Janelle called me, she said they were out of hand-tossed dough, which seemed unbelievable. After waiting for 2 hours, the delivery driver only had two out of the three items we ordered. Despite paying with a credit card and having an email confirmation, we were told to pay again with cash. Frustrated after a long day of driving with our young children, we asked them to take back the pizzas and not charge our card. This experience was truly disappointing and I recommend a reassessment of this store and its staff.

I recently placed an internet order at the West Florissant store in St. Louis, Missouri at 11:12 p.m. The store failed to prepare two sandwiches and deliver a 2-liter soda. Despite not receiving my order, I did not receive any communication explaining the delay. When I called at 11:55 p.m., the store indicated that their drivers were too busy and could not fulfill my order. I am dissatisfied with this recurring issue and demand a complimentary replacement for my entire order. The inconsistency of service at this location, especially during late hours, is unacceptable. I have encountered difficulties reaching them by phone or through internet orders multiple times in the past two years. The lack of responsiveness and poor customer service from the night shift staff calls for a complete overhaul of the team. The negative reviews online echo my sentiments about the poor service quality at this store. It is frustrating to deal with this situation repeatedly, forcing me to seek food elsewhere.