Domino's Pizza Customer Service Issues

After waiting 10 minutes on hold for a phone order, I decided to walk in and place my order at the store. As a vegetarian, I requested two large pizzas and an order of garlic bread. I asked for one half of both pizzas to have jalapenos and pineapples topping, with the other half having assorted vegetables. When I checked my order upon pickup, I discovered that the jalapeno and pineapple half was made with ham instead. The store clerk acknowledged the mistake and offered to fix it by initially suggesting a medium pizza, then realizing a large was more appropriate for the two halves. Although I hoped for a completely new pizza, the clerk proposed using the correct halves from the existing pizzas and offering a replacement large pizza to rectify the error, which I reluctantly agreed to. Unfortunately, upon taking it home, the lingering smell of meat put off my vegetarian family and guests, prompting us to discard the entire pizza. This experience was disappointing, causing wasted time, money, and frustration, totaling $19.41.

Hello, my name is Ange. Last Saturday, I ordered four New Yorker range pizzas for my family gathering. Unfortunately, when we opened the pizza boxes, two pepperoni pizzas were missing pepperoni and the other two were cold with excessive sauce and unmelted cheese. It was a terrible experience, and we had to order from another place. When I contacted the store where we bought the pizzas, the manager, Sam, offered two free pizzas for the next order, but I declined. I requested a refund, but Sam was unwilling to assist. I tried calling the head office at [redacted] [redacted] the following Monday, but I kept getting redirected to the store. Another manager informed me that Sam should have processed the refund on Saturday. I am disappointed by the lack of customer service and respect. I am seeking a refund from Domino's Craigieburn Highlands at Aikin Blvd [redacted]. I appreciate any help resolving this issue. Thank you. Regards, Ange.

My spouse placed an order for pizza at your establishment located at [redacted] Vinewood Ln N Ste 23, Plymouth, MN [redacted]. Unfortunately, there was an issue with the delivery service. The driver arrived but did not attempt to deliver the pizza and left without any explanation. Upon contacting the restaurant, my partner was met with a rude response from an employee who mentioned a two-hour wait time, contradicting the shorter wait time indicated on your app. The employee then proceeded to blame my spouse for the confusion, citing the app's information as beyond their control due to high demand. This experience has raised doubts about ordering from your establishment again. The lack of accountability from your staff and the inconvenience caused by the unreliable delivery service have left us frustrated and disappointed.

To the concerned party, I attempted to order a basic cheese pizza at the Wheaton, IL [redacted] location on [redacted] W Roosevelt Rd at 11 pm on Tuesday, May 28th, [redacted]. Despite offering to pick up or have it delivered, I was informed that the driver had a flat tire and they were closing early. When I requested the employee's name, he identified himself as Raphael. Uncertain if this was accurate, I decided to visit the location at 11:15 PM. Upon arrival, two young men gestured for me to leave without uttering a word or opening the door. This premature closure and disrespectfulness left me feeling undervalued as a customer. Consequently, I am assigning a one-star rating and retracting my status as a regular patron. Should you require evidence of my calls or specific times, I am prepared to provide such documentation. Sincerely, Damian

I ordered the meal deal which included a large pizza, medium pizza, garlic bread, and chicken side at 10:30 pm. Upon delivery, I discovered that the medium pizza had black olives instead of tuna, which I had requested. After reaching out to the Domino's team, they offered to credit the meal deal onto my next order of £30 and provided a free pizza on the subsequent order. However, given the entire order was cold and inedible by the time I resolved the issue over the phone, I am seeking a full refund as cash into my account along with the £30 credit that was promised. Mistakes have been frequent at the Newquay Domino's, especially during the tourist season. It's crucial for training improvements to be made to avoid such errors. Adding unauthorized ingredients due to running out of a specific item is unacceptable as it may affect individuals with intolerances or preferences. I hope this matter can be resolved promptly.

On May 21st, I made an order at my local store, but upon pickup, I received cheesy bread in a garlic knot box. After experiencing long hold times over the phone, I returned to the store for my missing item. They offered me a 20 oz soda as an apology. During my recent online order, I faced difficulties contacting the store and had to visit in person to add missing items. The cashier mentioned I would need to cancel and reorder to receive a refund on my delivery fee, which I found to be inconvenient. After disagreement about an online soda charge, I opted to leave without my order. The service I received was disappointing, and I have decided not to return to this store. Dealing with phone holds and order discrepancies has been frustrating. While the store owes me garlic knots, I am willing to let it go to avoid future issues. Karen O. Panama City Beach

I have encountered an issue with an order I placed at Domino's for over $[redacted].00. Despite never having problems before, today I faced difficulties reaching the Hwy 50 location in Carson City, NV. The excuse of a cut-off phone call was given along with being hung up on twice when attempting to reconnect. Due to this, I requested to cancel my order to avoid receiving cold or runny food. The communication barrier became evident, making it hard to comprehend and be understood. It seems Spanish is preferred when conversing with customers now, making it challenging for me. As a disabled veteran, I find this situation unacceptable, leading me to discontinue patronizing Domino's. I believe addressing the language barrier with employees and managers is crucial for better customer service.

I placed an order for a pizza at 11:59 p.m. on May 29, [redacted]. Throughout the process, I diligently tracked my order. At 12:50 a.m., an update on the tracker indicated that my order was being checked for perfection. Subsequently, at 2:23 a.m., I received an update that someone had just left the store with my order. Despite continuously monitoring the tracker, I did not receive my order until I called the store at 12:52 p.m. on May 30, [redacted]. I was charged for the order, even though it arrived significantly late. During the hours I waited, attempts to contact the store were unsuccessful, as only the automatic pickup was available. I am inquiring about the possibility of receiving a refund or another resolution for this matter.

I was disappointed with the service I received when my pizza order was delayed by over 2 hours, and the pizza arrived cold. When I called to speak to the manager, a staff member was rude and unhelpful, claiming the manager was too busy to talk. This lack of customer service was unacceptable. I believe the staff should be trained to handle such situations better, offering solutions like a refund or a discount. My experience at Store #[redacted] located at [redacted] Donnell Dr, District Heights, MD [redacted] was unsatisfactory, and I will not be ordering from there again. The Manager on duty during my experience was Lu.

I experienced a frustrating situation at Domino's on 82nd and State KCK. I waited for my pizza for an hour and a half, only to encounter unresponsive staff. The manager eventually took 20 minutes to address my concerns and another employee off-duty behavior led to police involvement. I had to involve my parents to resolve the matter, leaving me extremely dissatisfied with Domino's service. Despite being a loyal customer, the lack of care and professionalism displayed has pushed me to consider ordering from Papa John's instead. The poor customer service, unresponsiveness on the phone, and the unnecessary police involvement have left me feeling unappreciated and neglected. I hope Domino's addresses these issues promptly, or I will take my business elsewhere. Thank you for listening.

I need to raise a concern regarding the Dominos in Baldwin Park. Earlier, I called at 10:30, and my call got disconnected. After placing my order, the employee confirmed it would take 40 minutes and took my phone number. When I called back at 11:15, he claimed I wasn't in their order history. Waiting outside, I was shocked when the worker denied taking my order. This behavior was unacceptable, especially when my family was hungry. I've been a loyal customer, evident in the pizza rewards history. The disrespect shown by the employee, who refused to acknowledge the mistake, was disheartening. Despite my age, I was met with unnecessary rudeness. I feel let down by the service provided by this particular employee, and it's important for the management to address such unprofessional behavior.

I requested my pizza and wings to be well-done, but unfortunately, they were not. It was late at night, around 11. The manager on duty, Anna, was quite rude. She hung up on me once, but when I called back, she offered to replace the order. However, the process involved a driver picking up the pizza, having it inspected, and then bringing out another one, which was not feasible at that hour. The next morning, I tried to speak to another manager and requested the name for the morning shift manager. Frank was the manager I spoke with, but he too was rude and insisted I still had the entire pizza. I had only eaten some pieces and had leftovers, but he was dismissive and hung up on me as well.

I used my last money to order pizza and wings for my grandkids, and after waiting for 1 1/2 hours without any update, I called to check on the order. The GM informed me that they had canceled my order because they couldn't reach me, although they had only called once. I was upset as I had no more money, but the GM assured me they refunded it to my card, which will take 3 days. Now, I have 7 hungry grandkids at my place, and I am disappointed that the GM showed no concern for my situation. I usually prefer Domino's over Pizza Hut, but the Domino's on Moody Rd in Warner Robins, GA needs better management. They frequently make mistakes with orders and refuse to fix them. I will not be using this store again. The GM should have made more attempts to contact me before canceling the order, especially considering my circumstances. This experience has left me very disappointed and frustrated.

I reside in Huntington Beach, CA [redacted]. My residence is at [redacted] Lowell Cir. As a homeowner in the area, I am concerned about the ongoing issue of a person distributing solicitation material from the Domino's located at [redacted] Bolsa Chica St in our neighborhood. This activity violates a city ordinance, causing me to frequently clean up the discarded flyers left by this individual. Despite speaking with the owner about this matter, the problem persists with flyers being left near my entrance every few weeks. I plan to document my efforts to address this situation. I kindly request for someone to discuss this matter with the owner, review the ordinance, or seek clarification from the city. The link provided contains relevant regulations for reference. Your attention to this concern is greatly appreciated. Thank you.

We are Brandon P. and Kaley W. We placed an order with Domino's Pizza on Friday night, the 31st of July, around 8:35 pm. Our order number was [redacted]. The address for delivery is [redacted] Conistor Ln, Suite C, Liberty, MO, [redacted]. The pizza arrived late, and unfortunately, they made a mistake by sending a cheese pizza instead of the pepperoni we requested. In addition to the incorrect pizza, both the pizzas and chicken wings were delivered cold, requiring us to heat them up before eating. When we contacted the local store to address the issues, the manager's response was unsatisfactory and unprofessional. Despite our attempts to resolve the situation, the manager was dismissive and refused to rectify the order or offer an apology. We would appreciate a refund for the order and hope that this feedback reaches the Liberty store's management to improve customer service in the future. We are disheartened by this experience and may not patronize Domino's in the future due to the poor handling of our complaint. Thank you for your attention. -Brandon & Kaley You can reach us at: Brandon's Cell: [redacted] Kaley's Cell: [redacted]

I placed my pizza order at 9:31 PM and was given a delivery estimate of 60-75 minutes. After calling the store around 10:30 PM, the manager, Angelo from store #[redacted], assured me my pizza was on the way. Surprisingly, at 11:11 PM, I received a text from Domino's indicating the pizza was out for delivery by Angelo. However, a subsequent call to the store at 11:31 PM revealed that my order had not even been prepared and was considered for pick-up instead of delivery, despite confirming the delivery address during the earlier call. The customer service experience turned unpleasant as my request for a refund for order #[redacted] and the expectation of complimentary delivery due to the delay were both rejected, with the reason given that the store was understaffed with only two drivers. I was left disappointed and frustrated with the situation. Now, I find myself settling for a meager substitute for my anticipated Hawaiian Pizza.

For the past few weeks, I have been ordering Domino's Pizza from either the Long Beach location on 7th Street or the Huntington Park location on Atlantic and Florence. I typically order a handmade pan pizza with sausage and pepperoni. However, today, the pizza I received was terrible. It was burnt, had tomato sauce leaking, and overall was not cooked properly. I only managed to eat two slices because it made my stomach hurt. As a long-time customer of Domino's, this experience is completely unacceptable to me. I would appreciate it if you could address this issue promptly.

I ordered from Store #[redacted] and received the wrong items. The box labeled chicken had bread bites instead of hot buffalo wings. I contacted the store and spoke with manager Ashley, who seemed unconcerned about the mistake. I was surprised by her response that errors are common at their busy store. This experience has left me hesitant to order from this location again.

I recently ordered a few pizzas from the Domino's location in Lincolnton, NC. Despite the store not being busy, two out of the three pizzas we ordered were incorrect. The alfredo pizza was missing the spinach and mushrooms, essentially making it a plain cheese pizza. The buffalo pizza was also wrong, lacking buffalo sauce, onions, and was dry. When I called the store, the manager was unhelpful, insisting we bring the pizzas back for a remake with no option for credit. I am not willing to drive 45 minutes back in traffic for $20 worth of pizzas. I am simply asking for a credit for the two pizzas that were messed up, which cost around $10-$15. As someone who lives alone and doesn't entertain often, this credit would suffice. Not offering any compensation for the mistake is unjust, and I hope the store can rectify this.

On June 1, [redacted], at around 9:05 pm, I placed an order through the app for one large thin crust pepperoni pizza. I watched the tracker as my pizza was prepared and saw it was "checked for perfection" at 9:19. However, by 9:50, the tracker still showed it hadn't left for delivery. I called the store to inquire about the delay, and the lady who answered was unhelpful and had a rude attitude. She claimed the pizza had just left the store, but it only arrived at my house at 9:55. This experience was frustrating, especially since my house is very close to the store. The poor customer service and delay in delivery were disappointing, especially considering I've never had any issues with this store before.