Domino's Pizza Customer Service Issues

I am extremely disappointed with the service I received from Domino's at [redacted] Brentwood. The delivery wait time was unreasonable, and when I tried to check on my order, no one picked up the phone. I placed my order online around 8:00 pm on Wednesday, May 15th, and even though the tracker showed my order was complete by 8:13 pm, it was never delivered. Despite numerous calls between 9:00 pm and 9:45 pm to cancel, I couldn't reach anyone. Frustrated, I decided to drive to the store where they handed me my order without any explanation. The food was not only wrong but also cold when I got home. This whole ordeal was the worst Domino's experience I've ever had. Spending $30 on a cold, incorrect order after waiting nearly two hours was unacceptable. I truly hope this situation improves in the future.

I ordered two pizzas for pick up last night, but they were burnt and overcooked. When I called to speak to the manager, I was greeted rudely by someone named Calvin. I found his attitude unprofessional. I hope they follow through on crediting two pizzas to my phone number as promised, despite the poor customer service experience. Thank you.

I am writing to express my dissatisfaction with my recent order from Domino's in Sedalia, MO on May 16, [redacted]. I am a regular customer, ordering once a week from this location. Unfortunately, my pizza arrived uncut, making it impossible for me to eat. When I called the store to inquire about this, the cashier's response was rude and unhelpful. She mentioned that the driver was the one who did not cut the pizza and that I would have to return it when the new one arrived. I requested a discount due to the inconvenience, but the cashier's attitude was unprofessional, and she hung up on me. When I called back, the manager also did not provide me with corporate's contact information, which I found to be poor customer service. I am hoping for a resolution, such as a discount or gift card, and a reprimand for the disrespectful behavior I experienced from the staff.

On Saturday night around 7:45, I tried placing an order but was on hold for about 25 minutes with no one returning to the phone. I attempted to order online multiple times, but it never went through. I ended up going to the store near Bent Tree off of Arapahoe on Moffett Road. The service there was good, the staff was professional, but unfortunately, the pizza was disappointing. I requested a buttery crust, but it was hard, bubbled up along the edges, dry, and had little to no meat on it. I had ordered the Philadelphia cheese steak Pizza for a friend visiting from Maryland, and we were both very dissatisfied while watching a fight. Despite previously praising Domino's for their food quality and staff integrity, I am now considering taking my business elsewhere.

I am upset about the poor treatment I received from an elderly staff member (Don?) at the Monroe Ohio location. On May 19th, at around 7:25 p.m., I tried to phone in an order but was put on hold for over 5 minutes. I placed the order online instead. Although the tracker indicated my order was ready by 7:45 p.m., I had to wait in the drive-thru line while the same man joked with the car ahead. By 8:10 p.m., I went inside to get my order to prevent it from getting cold. Another employee took my payment but couldn't find my order. As the elderly man became frustrated, I mentioned my missing favorite TV show, which caused him to reprimand me. After waiting for over 45 minutes, he finally decided to cancel my order. I have been a loyal customer, but after this experience, I will not return. Bogus

I am disappointed with the Domino's pizza outlet at Forum Mall in Kukatpally, Hyderabad. We keep receiving someone else's orders at our house every time. Our address is printed on each order that should be delivered to my complex. Approximately 5 to 6 pizzas are wrongly delivered to my address daily for the past 6 months. I tried to address this issue with a Domino's executive, but she was unhelpful and dismissive, stating it wasn't her concern. This ongoing problem is frustrating, and Domino's should fix their system errors instead of blaming the customers. While I can understand a mistake occurring occasionally, consistently delivering the wrong orders to every customer is unacceptable. If this issue persists, I will escalate with a formal complaint against Domino's Pizza at Forum Mall, Kukatpally, Hyderabad. Ref: Complaint number [redacted].

I had an incredible experience at Dominos, Value Centre, Goodwood, Cape Town on Saturday, May 18, [redacted]. My twin boys adore Dominos, and we have pizza from there every Friday. For their 5th birthday party with a Pirate theme, I asked if they could decorate the pizza boxes. Andre and Johnny went above and beyond, decorating 30 pirate pizza boxes for all the kids. They even gifted my boys with Domino's sets, making their day incredibly special. I appreciate their dedication and kindness in making my boys' dream come true. Andre and Johnny truly went the extra mile, and I want to express my gratitude for their exceptional service. Thank you both for creating such a memorable experience for my boys!

On April 22, [redacted], I ordered pizza delivery and paid online. Unfortunately, I did not receive the delivery, so I contacted store #[redacted]. Upon speaking with the manager, I was advised that a refund would be processed back to my bank card within 7-10 days. However, I have not yet received the refund. It seems there may have been a confusion as my profile shows two orders around the same date, but I only placed one delivery order. I did not place a second order from store #[redacted]. I am disappointed by the poor customer service and lack of resolution, and I no longer wish to order from this store. I am hopeful for a prompt and full refund for the undelivered pizzas.

On Saturday, May 18th, around 9 pm, I placed a delivery order at my regular Domino's Pizza location at [redacted] Federal Blvd, San Diego, CA [redacted]. When I asked about the mix and match items for $5, the individual who answered the phone seemed unfamiliar with the offer initially. After clarifying, I inquired about hot wings, and the confusion persisted when the pricing was unclear. When I sought clarification, the situation escalated. I had difficulty determining if the staff member was in training or being unhelpful. Upon requesting to speak to a manager, the call was abruptly terminated. Subsequent calls resulted in further disconnections. This experience was unusual as I have never encountered such rudeness before. The lack of assistance and abrupt hang-ups led me to choose another place for my order.

I made an online order for carryout with an estimated 40-minute wait. I received a notification that my pizza was being prepared at 7:42 pm. Upon arriving at Domino's location at [redacted] S Highland Dr Salt Lake City, UT 84[redacted] around 8:05 pm, I paid, only to find out my order hadn't been started. Even after 40 minutes had passed, my pizza tracker remained unchanged. After waiting an additional 10 minutes without any progress, I decided to call the store. Unfortunately, I was left waiting on hold for almost 20 minutes, during which my pizza status hadn't updated. Disappointed by the lengthy wait and lack of progress, I eventually canceled my order. I had hoped for a convenient carryout experience, but it turned out to be quite the opposite.

I ordered a large thin and crispy pizza, but received it cut in squares, cold, and delivered to the wrong house. The wings I ordered were fine. I was offered a coupon, but I would prefer a refund. I work hard for my money and expect better service for a $30 order.

Hello, my Domino's account was recently compromised, resulting in an unauthorized order being placed at store [redacted] on [redacted] Jerome Ave in Bronx, NY under order number [redacted]. The delivery address for this order is [redacted] Grand Concourse, APT 1b, Bronx, NY [redacted]. The order was made today at 5:17pm with a total of $47.88. I reside in Connecticut and have no connections in the Bronx or New York State. I am deeply concerned about the app's security measures, as my card information was used without any confirmation for an order placed hours away from my location. I have contacted the store requesting a cancellation and refund, but they have refused to cooperate. I used to work at Domino's and have knowledge of the system, which makes this situation even more disturbing. I have taken immediate action by changing my account password, canceling my card, and deleting the app. Please address this issue promptly to prevent further occurrences.

I placed an order for pizza, breadsticks, and a 2-liter of Coke. Unfortunately, the pizza I received was completely incorrect. After calling the restaurant, they promised to send a new pizza. When it didn't arrive after an hour, I followed up. They admitted the order had gotten lost in the chaos. I requested a refund and to have my coupon reinstated but was told they couldn't link the app and store that way. They offered in-store credit for another pizza but wouldn't refund the remaining balance. I insisted on a full refund. When I inquired about the new pizza, the manager, Jamall Washington, mentioned it was delivered to the wrong address and laughed. Ultimately, I received a $12 refund but lost my credit. I also gave the driver a $5 tip for delivering the incorrect order.

During my recent stay in Seattle at a hotel in Pioneer Square, I called a pizza place on Yesler Way to order for pick-up. At first, the employee had difficulty hearing me. When I mentioned my San Antonio area code, he accused me of prank calling and abruptly ended the call. I decided to walk in and place my order in person. The lady working there was surprised to see me after my phone call experience. To my surprise, the same employee claimed he couldn't hear me and denied the prank call accusation, which was dishonest. Despite this, I ordered a pizza and found it satisfactory. However, given the poor customer service, I believe this employee, potentially a manager, should be reprimanded or reported to the franchise owner. The employee's name, Jude, was reluctantly shared with me by the lady at the store. It's concerning that a staff member in a high-traffic tourist area would handle calls that way. The location of this incident was at [redacted] 1st Avenue South, suite [redacted].

I frequently order pizza from your establishment, and unfortunately, my recent order left me very dissatisfied. I didn't contact the store directly due to being a single mom with two kids and having to manage my time. The BBQ wings I ordered were fatty and not fresh, my daughter couldn't eat any. None of the three pizzas I ordered had the garlic seasoning, which is usually my favorite part. The cheese pizza was dry, and the one with tomatoes, mushrooms, red peppers, and spinach had large, mushy tomato pieces that made the pizza soggy along with the red peppers. The other pizza had minimal cheese and was excessively thin. The vegetables didn't seem fresh. Despite my love for Domino's, this recent experience was disappointing. I hope to receive a response regarding this matter.

I am a loyal customer and today I decided to order some wings. I had two orders - one was BBQ and the other was habanero. The manager said the internet had ordered two separate orders online, and I had to pay for them separately. He mentioned it would cost $20 for each order, totaling $40 when my order was actually $20.28. I felt he was being rude when I asked to pay for the orders together. I suspected he was trying to charge me $20 more. When I mentioned I wouldn't pay $40, he threatened not to send the food if I didn't have a credit card. I hung up, and he called back insisting I pick up the order because he felt I was rude. I believe his behavior was unprofessional, and he was trying to overcharge me. I think I should receive free food for this disrespect. Someone else should replace him at the Lyons store, as I order from there almost every day.

I placed an online pizza order at 7:40 pm Eastern time, and it was supposed to arrive in 57-67 minutes. When I called Domino's store #[redacted] at 8:47 pm, Joseph informed me that due to being short-staffed, my food wouldn't arrive until 11 pm. No one notified me of this delay, and the online service wasn't updated. When I offered to pick up my order, Joseph mentioned it still wouldn't be ready for another hour. I requested a refund, and after some back and forth, he apologized and said he processed it, though I won't likely see the money back until the end of the week. I expressed my disappointment and suggested some form of compensation for the inconvenience, but he did not acknowledge my request. This experience has left me frustrated as I enjoy Domino's but don't appreciate the inefficiency impacting my time.

Good afternoon, I am writing to express my frustration regarding an online order I placed on 5/24/[redacted] at the store located at [redacted] N Tampa St, Tampa, FL [redacted]. Upon delivery, the driver requested to see my debit card, which I did not have on me at the time. Despite offering to verify the information, the driver refused to deliver the food. When I contacted the store and spoke to someone claiming to be supervisor Daniel, he stated it was store policy. I suggested they improve their training as this had never been an issue before. I requested a refund, but was informed it would take 2-3 days. I explained my desperate situation as my son needed to eat, only to have the supervisor laugh at me. The lack of customer service and empathy displayed was truly disappointing. This experience has left me hesitant to order from Domino's again.

Location: Dominos - East Bardin Road, Arlington, Texas, telephone number [redacted]. I attempted to place a phone order but after being on hold for 10 minutes, I decided to go in person. I ordered 2 large pizzas and cheese sticks as a vegetarian customer. I requested one pizza with half pineapple and jalapeno and the other half with veggie toppings. When I received my order, both halves had ham instead of jalapeno as requested. The staff acknowledged the mistake and offered a medium pizza with correct toppings plus a large pizza to compensate for the error. Although I expected newly made pizzas, I was given a choice to keep one half of the original order and receive a replacement for the other half due to the error. Upon returning home, the dominant smell of meat caused me and my guests to discard the pizzas. I chose not to return to the store after the inconvenience and preferred to address the issue through this customer service platform. As a loyal Domino's customer, this experience was disappointing, especially with guests waiting. Sharing my details and transaction information for your reference. Sincerely, Ram Ramachandran

Order #[redacted] Location: -[redacted], East Bardin Road, Arlington, Texas. Tel: [redacted] Date and time of order: May 26, [redacted], 8:42 p.m. Amount: $19.41 Mastercard Transaction Reference #: [redacted]87 My Name: Ram Ramachandran Tel: [redacted] Email: trcengineer[at]yahoo.com I tried to place a phone order but after 10 minutes on hold without any assistance, I went to the store for a walk-in order. Being a vegetarian, I ordered 2 large Pizzas and a garlic bread. I requested one half of each pizza to have Jalapeno and pineapple toppings and the other half with various vegetables. Upon checking the order, I noticed one pizza had ham instead of Jalapenos. The store clerk offered a medium pizza to rectify the mistake, later changing it to a large one. Despite my reluctance, I agreed. However, upon opening the pizza at home, the smell of meat was overpowering, leading us to discard the entire pizza. As a vegetarian, this was disappointing and frustrating. I am sharing this experience through this platform as a long-time Domino’s customer who faced inconvenience and ended up losing $19.41.