Domino's Pizza Customer Service Issues

I picked up some pizza around 7pm on Friday night. Upon entering, I witnessed employees yelling and swearing at older individuals who parked incorrectly. The employees were using foul language, which was inappropriate as families, including my small children, were present. While waiting for my order, my son inadvertently started drawing on a chalkboard, leading a young female employee to yell at them in front of me. The overall experience was disorganized, rude, and the customers were treated poorly. I am extremely dissatisfied and do not plan to return to another Dominos branch. This store needs better management and control to address such behavior.

On Tuesday, May 8th at 12:14 PM, I placed an order over the phone from work. The person who took my order was disrespectful and abruptly hung up on me before completing the transaction. When I called to cancel the order and asked for their name, they refused to provide it. After speaking with another person who claimed to be the manager, he also declined to give his name. I was finally able to speak with another manager, Shawn H., who apologized and gave me order number [redacted]. He mentioned it might take up to 2 days to receive my refund of $16.16. As of May 11th, I have not received the refund, and I am frustrated with the lack of professionalism displayed at this location in Stpaul, MN on Pierce Butler Road. I am requesting a prompt resolution to this matter and expect a follow-up from management.
Sincerely, Lanita

I visited the Hillfield Layton location right after work. I inquired about prepaying and tipping upfront, but the gentleman seemed confused. After returning home without the pizza, I had to make another trip to the store which resulted in a frustrating experience with the manager. Eventually, a sweet older lady assisted me. I ordered at 5:45 and ended up with a pickup instead of a delivery, despite prepayment. The service was poor, and the manager's attitude was disappointing. I requested a refund for the subpar pizza and incorrect address on the box. When I asked for a refund on the $5 tip, I was only refunded $2.50, which was not satisfactory. The note "Ignore" on each box was concerning.

My husband and I have ordered online on two separate occasions, and the service was terrible. They took my debit card, but I was still left with no pizza. Feeling frustrated, I got out of bed and drove to the store. Upon arrival, I found only one guy there who was more focused on his phone than providing service. We had waited for 2 hours for delivery, and not only was it late at night, but he was also rude to my son and me. To make matters worse, on another occasion, the delivery driver didn't show up until 5 pm on a Sunday. It's been difficult to get my money back promptly, leaving my kids without food. I urge the company to investigate this issue as we have been loyal customers for years.

Store #5[redacted] David Drive Metairie, LA [redacted] [redacted] I placed an order online at 5:35 pm on 5-21-18 for a large thin crust pepperoni pizza for carryout. I arrived at the store at 5:45 pm. Normally, the pizza is ready within 10-15 minutes when ordered before the dinner rush. However, upon arrival, I noticed a long drive-thru line, indicating the store might be facing issues once again. After waiting for about 5 minutes to be acknowledged, I informed Mary Ellen, the general manager, about my carryout order. She located the order in the system around 5:50 pm CDT and mentioned they were understaffed. When I inquired about the delay, she questioned if I needed a job, to which I requested her to focus on making my pizza. Mary Ellen's response was unprofessional, and she eventually canceled my order, calling me a "bully." I am disappointed by the repeated delays in pizza production at this location and I seek an apology from Mary Ellen.

Dear Customer Service, I recently experienced a highly unprofessional and upsetting incident with one of your Dominos Pizza locations. My order was mishandled, and I was spoken to in a disrespectful manner by multiple employees. This level of mistreatment is unlike anything I have encountered in my 15 years as a loyal Dominos customer. From being insulted and belittled to receiving incorrect information, my entire interaction with Dominos was a complete disaster. Not only was my order charged incorrectly and prepared inaccurately, but the responses I received after addressing my concerns were dismissive and unhelpful. I feel hurt, disappointed, and humiliated by the behavior of your staff, particularly the manager on duty. I urge you to investigate this matter and ensure that other customers do not face similar treatment. I request a replacement for my order and a refund for the erroneous charges. I kindly ask for a callback to discuss this issue further. You can reach me at [redacted]. Your prompt attention to this matter is greatly appreciated. Sincerely, Tabatha

On 05/27/18 at 7:00pm, I visited the Plainfield, CT location to order a carryout special with five toppings for $9.99. I requested pepperoni as a sixth topping but then changed it back to five. I paid $11.24 plus 71 cents tax, but felt overcharged. I returned the next morning and spoke to a different manager who explained the chicken counted as two toppings, not one. I was frustrated as this wasn't communicated by the cashiers the night before. The new manager didn't resolve the issue and seemed uninterested in helping me, even refusing to provide his name. The customer service experience was disappointing, and I struggled to contact the company online. The whole interaction left me feeling mistreated and unwelcome at that location.

I contacted my Domino's, which I order from twice a week, to address the issue of crispy bacon chicken that was burnt when delivered. This wasn't the first time -- a few weeks ago, I had the same problem with the chicken being overcooked, resulting in a small portion once I removed the burnt pieces. The previous time, I received a $10.00 credit, and the manager who assisted me was polite and apologetic. Today, when I called and spoke to a supervisor who didn't provide their name, they were unhelpful and unapologetic. I was informed that the chicken is cooked in the same oven as the pizza and that's how it is. No offer was made to replace the food or provide any credit. I am a loyal customer of Domino's, ordering weekly, but after today's treatment, I am reconsidering my patronage. Thank you, Amanda S.

Last night, on June 6th around 10 pm, I ordered a medium handmade cheese pizza with cheesy bread from the Massapequa Broadway store. Despite providing clear directions with each order due to past delivery issues, I still encountered problems. The pizza arrived late at 11 pm, cold, with the cheese all shifted to one side. The repeated delivery mishaps, combined with a disrespectful employee insinuating I did not provide an address, have left me frustrated. To add insult to injury, my sister was also informed of my ongoing troubles. I live a mere 8 minutes away, so the consistent issues are perplexing. I simply seek a refund for the disappointing experience or will have to escalate the matter further, as this has become a recurring problem at this location.

June 12, [redacted] To the Domino’s Corporate Office, I have been working as a delivery driver at Domino’s since [redacted], consistently going above and beyond in my duties. Recently, there have been management issues at the Sunnyside Domino’s, prompting me and several coworkers to transfer to the Prosser, Washington location. However, since the new General Manager, Bailey Read, took charge, there have been significant changes in the work environment. Bailey is often absent from the make line, leaving tasks unattended and causing strain on the evening crew. While some team members are given flexibility in their duties, I have not been afforded the same consideration despite my hard work ethic. Regrettably, I was terminated on June 9th, [redacted], due to alleged scheduling conflicts related to training for another job. Despite my efforts to address this with Bailey, I was met with resistance and blame. Throughout my career, I have been commended for my dedication and integrity, reflected in my work at Domino’s. It is disheartening that dedicated employees like myself are penalized while others are excused. I am proud of my contributions to the company but will not accept unjust treatment. Sincerely, Christopher V.

I have been ordering pizza from the Bridgeport, WV location for a year and have also tried other locations in West Virginia and Virginia to accommodate my gluten allergy. I usually request a clean cutter for my pizza. However, during my recent visit, I was disappointed. The staff member at the counter was impolite, citing the open kitchen policy and diminishing my allergy concerns. Unfortunately, this time my gluten-free pizza ended up having pasta on it for the first time in five years. This incident has led me to decide that tonight's pizza will be my last from your company. Moreover, the same staff member displayed disrespectful behavior towards another employee, leaving me disheartened. The attitude of this particular staff member has cost you a loyal customer; I used to order pizza weekly.

I recently placed an order for wings from the $5.99 menu but was charged $6.99. When I contacted the store, after a few minutes on hold, the person I spoke to ended the call abruptly. When I called back and questioned the price difference, the staff member mentioned a price increase but insisted they were honoring the coupon price. Despite my insistence on being charged the correct amount, the call was disconnected again. On my following call, the same person denied hanging up and cited ongoing phone issues. I expressed my disappointment, emphasizing that the advertised price of $5.99 should be honored. I requested a refund for the overcharged wings but was informed I would need to follow up with the manager the next day.

On June 19, [redacted], I placed an online order (#[redacted]) at 10:18 p.m. which arrived at my hotel around 11:03 p.m. Unfortunately, the pizza was dry, with only 8 pieces of pineapple instead of the extra I ordered. The BBQ wings were also shorter than expected, measuring only 4 inches in length. I politely requested the driver to check the pizza with me, but he reacted rudely and left abruptly without offering any resolution. When I contacted the restaurant at [redacted] Esplanade, Chico, CA [redacted], and spoke to the manager, I received no apology or compensation for my unsatisfactory order. The total cost was $25.70, and despite paying, I am disappointed with the poor quality of the pizza from this Domino's location. As a consumer with a background in the food and retail industries, I was surprised by the lack of professionalism displayed by the staff. I have decided not to order from this Domino's again due to this negative experience.

I visited Domino's on State and Bay Rd in Saginaw, MI. I paid for a pizza and requested change for a $50 bill. Initially, the cashier assured me I would receive the change. However, after the manager took the $50 to the back, I did not receive the correct amount back. Upon returning, the staff claimed they reviewed the security footage and saw the cashier handing me the change. It was only when the manager showed me the playback that I noticed the cashier discreetly keeping money for herself. When I asked to speak with another manager, I was informed that the person was both the store and district manager, and their decision was final. This experience left me extremely upset, and Domino's, as a company, should address such unethical behavior among its employees.

Please reach out to me at [redacted]. I am unwell and have already informed the site manager about the issue, but they did not take it seriously. The pizza I received was burnt with ketchup instead of sauce, making me feel sick. I suspect it was intentionally made this way, which is unacceptable. I have pictures of the poor quality pizza and am frustrated by the lack of response. I am feeling very ill and need this matter resolved promptly. If I am unable to get help soon, my doctor will need to be involved. Thank you.

Yesterday, I placed an online order for a pizza, but the delivery person was unable to find my address. Despite my attempts to provide the correct information, he claimed the address was different. The store still charged me for the pizza without informing me they couldn't deliver. The pizza arrived over 2 hours late at 8:25 pm and was missing some ingredients, arriving cold. Unfortunately, I couldn't address this issue in the store due to language barriers. I apologize for any translation errors, as I am using a translator. I am seeking a solution and request a refund for my order. Thank you.

I placed an order for a Brooklyn style pizza online during the 50% off promotion. When the delivery driver arrived at my house and called, the pizza was cold by then. Due to my disability, I couldn't easily get out of bed, so I had to eat it as it was because I was hungry. When I contacted the store the next day, the manager asked me why I didn't call the previous night. I explained my health issues and how I couldn't do much when the pizza arrived. I felt disappointed as the manager seemed more focused on the timing. I escalated the issue to corporate, providing all the necessary details, but never received a follow-up. I just wish the situation had been handled more sympathetically considering my circumstances.

Hello, I am a big fan of Domino's! I have noticed the positive changes the company has made, and I am impressed. However, I am currently unable to order online from where I live because my address is not recognized in the system. This is quite upsetting as I enjoy taking advantage of the online deals that Domino's offers. I am a loyal customer who frequently spends upwards of $[redacted] at Domino's. While Pizza Hut recognizes my address, I am not a fan of their pizza. I would appreciate it if Domino's could address this issue and allow me to order online. As a valued customer, perhaps a gesture of goodwill such as a couple of free pizzas and shakes could make up for the inconvenience. Thank you, Domino's.

My spouse and I are stationed at Fort Bragg, and we regularly order pizza from Domino's at [redacted] N. Reilly Rd #3 in Fayetteville, NC [redacted]. I typically enjoy their mild wings, but recently, my orders have been arriving late, with the wings lacking sauce and looking unappetizing. Despite requesting sauce, my last two orders still lacked it. When I contacted the store about this issue, I encountered nothing but a rude attitude. Currently, I am waiting for another 45 minutes for a replacement order. The fact that the staff claims I never asked for sauce is shocking. It seems like this Domino's location urgently needs new management. At this point, I am considering avoiding ordering from them altogether.

After my delivery arrived, I noticed the icing and garlic dipping sauce were missing. When I inquired about it, the employee told me to call the store. He was rude, which upset me. The person I spoke to on the phone insisted those items were not on the order, even though I clearly remembered selecting them. When the manager spoke to me, she promised to fix the situation, but the items never arrived. Upon following up, the store refused to assist me. Despite my frustration, the staff seemed hesitant to address the issue. I experienced disconnections, long holds, and no resolution. I feel let down by the lack of customer service. As a single woman, waiting for two hours, only to receive an incomplete order, prompted my anger. I am requesting a refund for the entire order. I will share my negative experience with everyone I know and encounter, vowing never to patronize Domino's again. It's disheartening when businesses dismiss valid customer complaints and fail to deliver agreed-upon services.