Dollar Tree Customer Service Issues

I have been visiting the Dollar Tree on Chelten Ave/Pulaski in Philadelphia, Pennsylvania over the past few weeks, and I have noticed that the shelves are consistently empty. Despite my repeated visits, the shelves remain bare. One day, I observed the store room door wide open with the stock that should have been on the shelves visible, confirming my suspicions. I attempted to contact corporate regarding this issue but have been unsuccessful in reaching them through various channels. It's disappointing to see that corporate seems to be just as unresponsive as the store itself. I am a customer who usually provides positive feedback but this experience has been very disheartening. Please contact me via email regarding this matter at [redacted]

I am in need of 36 picture frames for an upcoming wedding in October. Receiving the correct items on time has become a challenge. Please review the following order details to expedite the process. On September 10th, my fiancé placed order number EC[redacted]. Initially, all items were in stock with an expected arrival date of 9/20. However, we later received a backorder notification for 2 cases of gold frames. One case of brown frames was delivered but turned out to be incorrect upon inspection at the store. The manager advised us to reorder online for the correct items. Subsequently, order number EC[redacted] was placed under a different email address. I need both orders to be accurate and complete by October 5th at the latest. We are awaiting 2 cases (24 frames) of SKU [redacted] from EC[redacted] and 1 case (12 frames) of SKU [redacted] from EC[redacted] for the wedding. For any updates, feel free to contact me at [redacted] or [redacted]. Thank you for your prompt attention to this matter. Best regards, Jeff Scott

Regarding my recent order #EC[redacted] placed on September 3, [redacted], I visited the Port Jefferson store twice after receiving an email notification that my pickup was ready, only to be informed by the manager that there was nothing for me at the store. Upon calling the Port Jefferson location this afternoon before my third visit, I was told they had Xmas hats under my name, which I did not order. Subsequently, I reached out to the 1-[redacted]-[redacted]-TREE number and encountered an unhelpful representative who eventually hung up on me, even laughing with colleagues before doing so. This experience has been frustrating, and I will be seeking my items from an alternative source going forward. I anticipate a response from Dollar Tree via email. Thank you.

I purchased your clam strips product, expecting real clams, but was disappointed. The texture and taste were unpleasant, resembling something unappetizing. I regret spending money on them, assuming they contained actual clams like your previous product. Please consider removing the "clam strips" from your shelves; they are far from edible.

I visited the store at [redacted] E 47th St, at 6:30 PM, only to find the doors locked. The posted hours indicate it should have been open until 8 PM. Today being Friday, October 5th, [redacted], I double-checked online and saw it should close at 8:09 PM. Surprisingly, there was no explanation for the early closure, and the lack of bars or closure sign confused not just me but also around 10-15 other customers who arrived during the same time. I needed to shop for my son's Halloween party supplies, and the early closure disrupted my plans. I traveled by bus with three young children. I tried contacting the store by phone with no success; it seems the line was disconnected. This situation was extremely inconvenient, and I believe it needs prompt attention.

As a customer who frequents Dollar Tree store number [redacted] in Oceanside, California, I typically enjoy my shopping experience there. However, this morning I was dismayed to witness inappropriate behavior from a sales associate named Donn towards his manager/supervisor. Donn was shouting and raising his voice at his superior who was politely asking him to tidy up the register area. His aggressive behavior was unsettling, especially since it was in full view of customers like me. Witnessing such disrespect towards a manager makes me question the level of customer service he would provide to me or others. Due to this uncomfortable encounter, I decided to quickly pay for my items and leave the store. I sincerely hope that such behavior does not occur again in the future.

On September 30, [redacted] around 11:10am, my cell phone was left at the check-out counter of Dollar Tree at [redacted] Eureka Towne Center Dr., Eureka, MO [redacted]. Despite immediately returning to retrieve it, my phone was missing. The manager informed me there were no operational security cameras and didn't provide me with her supervisor's contact information. When given the property owner's number, it was invalid. Following a police report, I was informed that there is camera footage available. I suspect the cashier of taking my phone. Despite multiple attempts to contact corporate, I have not reached a live person and my voicemail remains unreturned. Please reach out to me promptly at [redacted] or [redacted] -Sonia Leach

Since [redacted], I have consistently used a hair gel purchased from Dollar Tree. Around that time, I started experiencing various health issues including breathing difficulties, severe coughing, and a persistent rash on my hands. Despite seeking medical help and undergoing a biopsy that resulted in scarring, the dermatologist identified my condition as contact dermatitis caused by a product I have been using. After thorough research, I discovered that the ingredients in the Dollar Tree hair gel align with the respiratory and skin problems I have been facing for the past three years. I am reaching out to inquire about what steps Dollar Tree plans to take to address this matter promptly.

Today at Dollar Tree, I had a negative experience with Nakita. Upon entering the store and picking up a paper from register 2, Nakita from register 1 loudly scolded me, stating the papers were for purchase at the register. Shocked, I dropped the paper. The cashier at register 2 was equally surprised. The manager intervened and assured me he would address the issue with Nakita. This incident marked the first time I encountered such poor customer service at this store. As a customer service representative myself, I found Nakita's behavior unacceptable. I believe both Nakita and the manager require counseling and training in customer service etiquette. It was evident by Nakita's smirk that this behavior might not be an isolated incident. I am seeking apologies from both the manager and Nakita. I exited the store without making a purchase and prefer not to be served by Nakita in the future.

I recently left your store, abandoning over [redacted] items on the belt due to a negative interaction with the sales clerk Kia or Kim and their Assistant Manager Alexis. I have been a loyal shopper at this location for years, but recent changes in management have caused a decline in service. The shelves are poorly stocked with items still in boxes, making it hard to navigate the store. While waiting in a long line, a delay occurred when a customer was purchasing balloons. A young woman who identified herself as the manager failed to take initiative in speeding up the process. When I suggested she open another register, she replied rudely, claiming to be the manager and told me to leave if I wasn't happy. This level of customer service is unacceptable, and I will be taking my business elsewhere where customers are valued. Very disappointed.

I visited Dollar Tree store number [redacted] and witnessed a concerning interaction between a manager, Kari, and an employee, Terri. The manager's communication with the employee was not handled appropriately, especially in front of customers. I've been a long-time customer at Dollar Tree and was disappointed by this incident. I believe that respectful communication is essential in a customer service environment. If you have any further questions or need additional details, please feel free to reach out to me via email at [redacted]

I visited the Dollar Tree store on BoChica Blvd in Brownsville, TX on Friday, October 26, [redacted]. Outside, there was a man asking for money. He approached people coming and going, trying to grab their hands. When I left the store, I hurried to my car to avoid him since my phone had died. Upon returning home, I called and spoke with an assistant manager, Gloria. I informed her about the situation with the man harassing customers and suggested she contact the police. However, Gloria seemed unable to communicate in English and said she would simply talk to him instead of involving the authorities. I am concerned about Dollar Tree's policy regarding allowing individuals to beg outside the store and the management's response. I also spoke briefly with the manager, David, who shared a similar lack of urgency. These experiences left me feeling that the staff's approach was unprofessional and showed a lack of consideration for customer safety.

I am a frequent shopper at the Dollar Tree store located at [redacted] 34th Street N, Dilworth, MN 56[redacted] (store number [redacted]), visiting at least once a week for nearly two years. Today, my experience was unpleasant due to an employee named Jennifer, who appeared to be a middle-aged Hispanic woman. She exhibited rude behavior, lacked customer service skills, and made me uncomfortable by asking me to leave my bag at the entrance, alleging it was for safety reasons. As a petite brown-skinned female with a background in chemistry and cancer research, I felt racially profiled and disrespected. I believe that all customers should be treated fairly regardless of their appearance. I kindly request the store management to investigate this matter and ensure that such incidents do not reoccur in the future. Thank you for addressing this concern promptly.

I am writing to share a recent unpleasant experience my family had at store #[redacted]. My husband and two young daughters went to the store, and at the register, they encountered an unfortunate situation with the employee Sabrina and later with the manager John. My husband tried to make a purchase but was short on cash; he decided to cancel some items to afford coloring books for our daughters. Sabrina called the manager John over, who then proceeded to loudly scold my husband in front of others, which left him feeling embarrassed and humiliated. When I contacted the store to address the issue, John was unhelpful and dismissive, which only added to my frustration. As a concerned customer, I am planning to escalate this matter to corporate as the behavior displayed by the manager was completely unacceptable and caused emotional distress to my family.

To whom it may concern, I would like to address an incident that occurred at the Goffstown NH store on Mast Road yesterday, November 12th, around 2 PM. While visiting the store with my daughter, the woman at the register made a comment that I found offensive. As a person of Korean heritage, her question about whether I worked at the nearby Chinese restaurant left me feeling uncomfortable. Despite this experience, I must say that the service at the store is generally excellent, and I am a regular customer there. I am not looking for the employee to face any harsh consequences; however, I do believe it is important for her to understand the impact of her words. I kindly ask that she be educated on why her comment was inappropriate. I feel that in today's society, it's crucial to be mindful of how our words can affect others. I hope for a positive outcome from this situation, as I would like to continue shopping at the store without any future discomfort. Thank you for addressing this matter.

Tonight, I visited the Dollar Tree store in Cranston to purchase dog food and batteries. When I asked an employee for help, she ignored me multiple times. Eventually, she responded rudely, claiming she could speak Spanish. Even though I remained calm, she continued to raise her voice. I proceeded to the cashier and another employee who helped me locate the items. I then described the incident to the cashier, who informed the supervisor. The supervisor apologized to me, and I hope they address this behavior for future customer interactions. Despite feeling uncomfortable after just leaving the hospital, I hope the employee learns from her mistake. I did not want her fired, just to improve her professionalism. I believe this issue can be resolved without drastic measures if addressed promptly by the store management.

On Tuesday evening, while shopping at your San Leandro, California store, a box of calendars fell and hit my ankle causing a large hematoma on my left ankle. When I informed the cashier of the incident, she simply responded with "ok." Despite the store manager being present, she prioritized checking me out over addressing my injury, stating that I would have to wait. As the staff conversed, no one offered assistance or examined my ankle. After repeated requests, I was told to call a "hurt line" after the transaction was completed. Upon leaving, I was prohibited from taking the cart outside. With 28 years of owning my own business, I must say this was the poorest customer service experience I've encountered. I have my own insurance and wasn't seeking compensation, just basic human decency. The lack of immediate assistance and empathy was disappointing. I believe your manager requires further training on handling injuries on the premises. I would like to discuss this incident in more detail. I have images of my injured ankle to substantiate my claim. Kindly address this issue with your staff to prevent future occurrences. Effective customer service is crucial for any establishment's success. Warm regards, Theodora J. Marzouk

Hello, My name is Susan Argenio and I'm reaching out about my recent experience at the Cottonwood, AZ store with Manager Al. After completing paperwork on Friday, 10/26/18, I was promised a schedule by the weekend. Despite several attempts to contact Al for my schedule, I only received it on 11/3/18. I faced difficulties clocking in to start my cashiering shift since my employee number didn't grant access. Throughout my shifts, I lacked proper training and struggled to get assistance. On 11/12/18, I couldn't even clock in and on 11/17/18, I was informed not to come in due to being overstaffed. When I tried to address these issues with Al on multiple occasions, I received no resolution or callback. Despite being eager for the job, the lack of communication and payment has left me feeling disappointed and undervalued. After being told to reapply for the job due to an issue with my employee number, I am left uncertain about my position at the store and the outstanding payment for previous shifts. I'm at a loss for what to do next after being treated this way and not receiving my rightful pay. Thank you, Susan Argenio

On Saturday, November 24th, I experienced an unfortunate incident at store [redacted] located at [redacted] N. Ballenger Flint [redacted]. While paying for my items, a $20 bill accidentally slipped into the belt area. Despite several witnesses confirming what happened, the money could not be retrieved by opening the cash register and Manager Sean Canning advised me to contact corporate. I have a written statement documenting the event, and although I requested Mr. Canning to reach out to me directly, there has been no response yet. I simply hope to have my money returned as it was a mistake. I believe the store should take measures like taping or closing any small openings on the belt to prevent this from reoccurring to others. Thank you for your attention to this matter.

I was unfairly terminated from my job. While I was at the hospital with my 5-month-old son for over a week, my ex-manager, Chris, replaced me without any valid reason. I informed him that I would have a note explaining the situation. Upon submitting the note the next day, I tried to confirm my work schedule but was told I had a no call, no show incident. I was never informed of my work days despite asking. This behavior is not new from Chris towards employees. I am disappointed in the lack of communication and the fact that I was not given any warning. I had successfully completed my 30-day probation, and I was a permanent part-time employee, not temporary. I feel discriminated against, perhaps due to my Hispanic background, especially considering my mixed heritage.