Dollar General Customer Service Issues

D.G. staff members should be trained to conduct a Cetaphil trial with a two-ounce sample and understand coupon limits to assist customers effectively. Customers shouldn't have to educate staff on these matters. I needed Cetaphil for my child's eczema and used a coupon for a $7 discount on two regular-sized products, limited to four ounces or more. I had a smooth online shopping experience, which was preferable to the in-store experience at Walmart, CVS, Walgreens, or even Dollar General. To save on shipping, opt for in-store merchandise pickup. Many people now choose to shop online due to poor in-store customer service. Some suspect that dubious reviews promoting Dollar General may be from insiders. With RiteAid becoming Walgreens and Family Dollar under Dollar Tree, what lies ahead for Dollar General?

I arrived at your store in Alabama on Highway [redacted] at 8:26 pm, just two minutes before the closing time of 10 pm. However, upon my arrival, I found the doors locked and was not allowed inside, even though all I needed was a bag of dog food for my pets as I had just finished work. This experience is a prime example of poor customer service. The doors should not be locked before the specified closing time. I kindly request an explanation as to why I was denied entry and essentially discriminated against. This incident has left my pets without their essential food. Please contact me at [redacted] at your earliest convenience to discuss this matter. Thank you.

While shopping at the Ethel, MS store, I was asked to relocate my car from a regular parking space in front of the ice boxes. The reason given was that the ice truck needed access to the boxes. This experience made me question why I, as a customer, was asked to stop shopping to move my vehicle. Despite having my hands full of items and being close to completing my shopping, I was not willing to interrupt my trip in this manner. There were available spots on my passenger side extending to the end of the lot, which could have been utilized instead. I hope to receive a personal apology from the manager who instructed me to move my car, especially since the message was conveyed loudly throughout the store. As of now, I do not plan to return to this store until this matter is addressed.

I visited my local Dollar General in Tallulah, Louisiana, before work today and witnessed what seemed to be a manager scolding an employee in front of customers. The employee appeared frozen and didn't respond. This public reprimand doesn't seem like a good way to manage staff; criticism should be given in private. I contacted the store asking to speak with the area manager or higher-up, but the manager Kathy declined to provide that information. She tried to explain that I misunderstood what happened, but I insisted that I saw and heard her inappropriate behavior towards the employee. I warned that I might take my business elsewhere if employees are treated poorly. Training in management techniques would be beneficial to avoid similar incidents in the future. The intensity of emotions displayed by the manager was surprising and concerning. Thank you for your assistance in addressing this issue.

I visited store location [redacted] recently. There were two employees on duty; a young lady and a young man named Brayden, I believe. Unfortunately, the young lady was quite rude to the customers and had difficulty providing receipts. In contrast, Brayden was professional, helpful, and handled the situation calmly when the young lady was being rude to both customers and him. It seemed like he might even be her supervisor. I really appreciate Brayden's professionalism and customer service skills. I hope the management team addresses the behavior of the young lady promptly to ensure a pleasant shopping experience for all customers.

I recently had a disappointing experience at Store #[redacted] on 07/01/[redacted]. I purchased an item and later noticed it was in poor condition when examined in better lighting. Upon returning to the store and requesting a refund, the cashier, Daphne Shepherd, declined to process the refund on my card. I would appreciate being contacted promptly regarding this matter. You can reach me, Linda Armstrong, at [redacted].

I am a regular customer at the Dollar General in Madison, AL, where I rely on getting all my essentials as a disabled individual. Despite spending over $[redacted] monthly at the store, I recently encountered a difficult situation when my refrigerator broke down right after buying food there, leaving me with just .54 cents in my account. When I reached out to the store manager, Shane, to request a simple bag of ice to salvage my perishables, he callously refused, citing budget constraints. This insensitive response left me without any means to save my groceries and feed myself until my next paycheck in two weeks. I am deeply disappointed by Shane's lack of empathy and unprofessional behavior, as he consistently mistreats customers. His refusal to assist with such a small request has left me in a distressing predicament, demonstrating a severe lack of customer service and compassion. The store management should address Shane's inappropriate conduct towards loyal patrons like myself and ensure that such incidents are not repeated.

I brought items to the register to purchase using a $5 off coupon. The total before tax seemed incorrect to me. I mentioned to the cashier that I had calculated the total to be $25 before coming to the register, but she insisted it was $26. After calculating the total in front of her with her help, it came out to $25, not $26 as she claimed. Despite showing her the correct total, she did not offer to re-ring the items. I ultimately paid the $26. Additionally, I noticed that although I bought 5 of one item priced at $1 each, the receipt showed I purchased 6. Moreover, I wasn't given a receipt for another item I bought. I am surprised by the cashier's behavior and hope for better service in the future at this store. Store Location: #[redacted] Number of Items: 11 Date and Time of Purchase: [redacted]-07-27 16:12:58

There was a sale on Pepsi products the week of July 8th. I was charged $1.80 and couldn't return my receipt earlier due to health reasons. When I mentioned the 30-day return policy, the staff member was unhelpful and disrespectful. Despite my attempts to address the issue calmly, the situation escalated with inappropriate language from the employee. I was taken aback by the lack of professionalism.

I was at the Dollar General on the Avenue of the Cities where I purchased Hershey's candy that was supposed to be on sale but was rung up at full price. When I tried to use digital coupons, the cashier had to cancel my transaction due to people waiting in line. The manager, Jackie, who assisted was not very friendly and seemed rude, especially considering she is new to the store. I also noticed that the coupon for Snuggle fabric softener only worked for one item, even though it wasn't specified on the shelf. This experience, along with Jackie's behavior of leaving to smoke and drink soda instead of helping the cashier, has led me to decide to shop at Dollar Tree instead.

I reside in Laurel, Mississippi. Today, when I visited the store on highway 15 south, I faced difficulty using my debit/credit card. The card readers at all registers seem to be malfunctioning. The process involved inserting the chip, waiting for beeps, reinserting the card, then swiping after the beeps, resulting in an "invalid date" message. My card doesn't expire until 10/[redacted], so I'm puzzled by the error. I typically utilize the Dollar General app successfully at other nearby stores, but at this particular location, it doesn't connect as if the wifi is off. It's frustrating not being able to use the app's features on the Dollar General customer wifi. Given that this store is closest to me, just three minutes away, while the next one is about 15 minutes distant, I'm interested to know how this issue will be resolved.

Hi, my name is Donald Z. from Savannah, MO. I used to get my shopping done at Dollar General for items like soap, paper towels, and toilet paper. Unfortunately, due to my deteriorating legs, I can't walk far anymore. Disability services say I don't qualify for a mobility scooter. I now have to shop at places that provide electric carts. I'm hoping Dollar General will consider adding electric carts so I can shop there again. I feel trapped in my apartment and spend most of my time sleeping. When my disability payment comes in on the 3rd of each month, I shop and pay bills. Dollar General used to be part of my routine, but without electric carts, I haven't visited in 9 months. I hope to see this change soon as Dollar General's prices fit my budget. Thank you.

I had a troubling experience with a sales associate/manager at your location on [redacted] Salisbury Rd. Mocksville NC [redacted]. Despite trying to explain to her and another sales rep what needed to be done, she called the sheriff on me. She failed to do her job properly, resulting in an overcharge and her giving me extra cash instead of crediting back to my card. This behavior is unacceptable, especially from someone in her position. I believe she needs to be held accountable for her actions. I am requesting a phone call to address this situation promptly and ensure she is terminated from her role. My contact number is [redacted]-[redacted]. The individual involved goes by the name Nicole and she falsely accused me of causing trouble in the store. I demand resolution and her termination for mishandling the situation and accusing me wrongly.

I recently made a purchase at Dollar General, using digital coupons for my items. However, my total was higher than expected due to issues with the Gain coupon not applying to specific products. I decided to return and repurchase the items at another store, substituting some products. During the return process, the manager had difficulty and my total ended up being slightly higher than the original transaction. Due to this, my $5 store coupon couldn't be applied. Although I suggested a solution, the manager couldn't honor the coupon and didn't offer to fix the issue properly. I felt the store management was lacking and wanted to bring attention to this incident. Thank you. - LB

I purchased Halloween candy for my students at the store on 10/30/19 around 6:15 pm. However, the candy section was blocked by a merchandise cart. Even after my husband moved it, the female manager placed it back, preventing me from finishing my selections. Feeling frustrated, I left without completing my purchase. The lack of customer service at the Dollar General in Valatie, NY was appalling. Even at checkout, the employee couldn't provide the manager's name. This experience has left me reconsidering future visits to this store. It's important for Dollar General to monitor and address the behavior of their staff to ensure a positive shopping environment.

This morning, I encountered a rude and snotty manager when I visited the store in Simpsonville, SC. I politely asked her if she had changed the ribbon in her machine as my receipt was unreadable. Her response, "Yes, I changed the ribbon, OK?" with that "OK" really bothered me. She could have answered more pleasantly. It seems like she lacks the necessary customer service training. - S. Gratzer

I was charged $51.00 three times for a single purchase at a store. The cashier had to swipe my card thrice, explaining that their system had rebooted after my second attempt. I noticed the excessive charges when checking my card balance later. Reviewing my online bank records and printed statement confirmed that I indeed was charged three times for what should have been a one-time transaction.

I would like to discuss an issue I had with the cashier at the Lawton, Oklahoma (Fort Sill) store. The cashier incorrectly scanned my Scott toilet paper, not applying my $0.50 coupons correctly. Despite informing her, the $2.00 discount was not given. She became argumentative, causing distress. I bought the toilet paper 2 for $7.63, but I was disappointed. I am a regular customer at this store, visiting every Saturday and on weekdays. I have a DG account with clipped coupons. Feeling anxious at 58 years old, I avoid confrontations. The cashier claimed she dislikes coupons, which I find hard to believe as I have seen her shop after work. I have the receipt and can email it as evidence of the error. The store manager is understanding, but the cashier's behavior deprived me of my discount unfairly. Please review my account as I value my loyalty to your store. Additionally, the cashier is aware that I walk 8 blocks each way to reach the store, demonstrating my commitment.

I couldn't find an email address to contact, and the store didn't answer the phone or allow me to leave a message, so I'm posting here to share my experience. I visited Dollar General assuming they were open, but the doors were locked. The clerk inside informed me they closed at nine, although I thought it was ten. I checked the time on my phone after leaving and realized it was 8:57 pm. I felt disappointed as it seemed they closed a few minutes early. I went to Safeway instead. It's important for stores to adhere to their posted closing times to maintain customer trust. I will return to Dollar General, but I hope they review their closing policies with their staff to ensure consistency.

Hello, my name is James, and I visited your Dollar General store located at [redacted]. During my visit, I spent over 2 hours browsing through the clearance aisle, hoping to purchase some items for a penny. Despite several employees passing by, none mentioned the limit of one penny item per customer. To my surprise, when I arrived at the register with five makeup items priced at a penny each, the employees refused to sell them to me. There were no signs indicating the one-item limit in the aisle. The situation was embarrassing, especially as other customers witnessed it. I took a photo of the denied items. I believe in the retail mantra that the customer is always right and hope this issue can be resolved promptly. Please contact me at [redacted]. Thank you.