Delta Airlines Customer Service Issues

To Whom It May Concern, I am attempting to make a booking on your website for a flight from Anchorage to Las Vegas on the 22nd of March [redacted]. However, I am encountering payment issues. When I select Paypal as the payment method, I am unable to choose Germany as my country. This restricts me from entering my correct address and proceeding with the payment. Alternatively, when I try to pay with a credit card and authorize the payment through my app, I encounter loading issues on both Firefox and Microsoft Edge. Firefox gives a message about restrictions on opening an embedded page, while Edge states that the page is being prevented from loading. I am concerned that there may have been unintentional multiple charges without receiving a ticket. I urge you to investigate this and cancel any erroneous charges promptly. I have not faced such challenges booking with other airlines and I am surprised these issues persist on your platform, impacting online ticket sales negatively. I kindly request guidance on how to successfully complete a payment using Paypal or credit card on your website. Thank you for your attention to this matter. Best regards, T.L.

Hi, My itinerary #[redacted][redacted]. I am currently in London for vacation and unfortunately had my purse stolen, which had my green card, cash, and credit card. I had to reschedule my flight back to the USA from Thursday November 24th to Wednesday Nov 30th due to this incident. However, I now have an urgent appointment at the US embassy tomorrow which requires 2 to 4 days for processing my "letter of transportation". Financially, I am unable to change my flight again. I was counting on leaving on Wednesday, but it seems I might have to wait until Saturday. Facing a tough situation as I do not know anyone in London and have run out of money, I had to move to a less expensive hotel. I would appreciate keeping my flight open to avoid additional costs. Alternatively, Saturday would work for me as well, any seat will do, even an emergency one, as long as I can get back home. Your assistance and understanding are greatly appreciated. I look forward to your response. Thank you, Isabel G.

Hello, we require assistance due to a unique medical situation: my husband requires dialysis which he undergoes four times daily, needing approximately 10 kg of special liquid packages each day. We are planning a visit to our friends in Atlanta from Stuttgart. We have learned that the route from Stuttgart to Atlanta will reopen in April [redacted]. How can we safely transport our medical equipment to Atlanta for a three-week stay? My husband's dialysis procedure cannot be conducted during the flight except for one liquid exception but must be promptly done upon our arrival in Atlanta. Therefore, we need assurance that the equipment will be in Atlanta upon landing. Can you provide guidance or an email address for this specific medical scenario? Thank you for your help. Best regards, E.

I recently flew with Delta Airlines using confirmation code GSV4JH. After being bumped to Virgin Airlines, I was unexpectedly charged $[redacted] for extra baggage despite Delta's website indicating I had two free bags. This caused me great inconvenience as I risked missing my flight if I hadn't paid. Additionally, I was denied access to the Sky Lounge, a benefit I should have received. This experience was disappointing, and I kindly request a refund for the baggage fee charged by Virgin Airlines. For my return flight, I strongly prefer to fly with Delta, as I have always had positive experiences with them.

I flew with my family on Flight #[redacted] from Boston to Los Angeles on June 9, [redacted]. Our return Delta Flight #[redacted] from Los Angeles to Boston on June 16, [redacted] was canceled, and we were rebooked on Delta Flight #[redacted] to San Francisco. Despite assurances of a hotel voucher, none were available upon our arrival due to a delayed flight. Subsequent flight delays resulted in us sleeping at the airport. Delta compensated us with (3) $[redacted] credit vouchers, but I feel this is inadequate for the inconvenience caused to my family, including my elderly wife and daughter. I reached out to Delta regarding my dissatisfaction and lack of response through their online customer feedback. My Delta FF # [redacted]42. After receiving an email that did not address my concerns, I am seeking fairer compensation, specifically refunding the FF miles used for my family's flights and issuing a $[redacted] cash voucher for the promised hotel stay.

I am from Germany and traveling to the US. I must provide an "attestation" for online check-in. I have uploaded all necessary documents except for this one. Unfortunately, the Delta Fly Ready website does not seem to accept my attestation. After entering my full name and selecting the "fully vaccinated" option, the website just keeps loading and when I refresh the page, it doesn't show that my submission has been accepted. How can I make sure my attestation gets accepted? Best regards, Emma S.

On 11/28/22, I was traveling from RDU to Anchorage, and experienced a series of frustrating events during my journey. The initial delay in Minneapolis was not clearly explained, resulting in a missed connection to Anchorage. The customer service response was disappointing, with no hotel offered due to a weather-related issue supposedly originating from North Carolina. Upon rebooking for a flight the next day, I faced further inconvenience with seating complications and ultimately had a cramped and uncomfortable experience due to an unexpected seat change. The disparity in treatment compared to other passengers was concerning, and I felt discriminated against. These issues left me feeling dissatisfied with Delta's handling of the situation, despite being a loyal customer for many years.

I need to cancel my tickets booked under confirmation number GSK2KA due to medical reasons. I am scheduled for open heart surgery at Naples Heart Institute on December 12, followed by an extended hospital stay. As per doctor's orders, I cannot travel for at least 45 days after the surgery. I have a letter from my physician to support this request. My wife will be caring for me during my recovery period. Therefore, we kindly ask for a refund of the ticket price.

I recently purchased two first-class round-trip tickets for my husband and myself. However, I later discovered that my husband has some e-credits that we can use for this trip. I would like to apply these credits and receive a refund for the overpayment back to my credit card. My husband, Charles S., has SkyMiles number [redacted]. Please contact me at [redacted]. I am located in the Eastern Time zone, so please avoid calling after 9:30 pm. Thank you, Doris Stanich.

On December 7th, I had a flight from Porto, Portugal to Amsterdam on KLM flight [redacted], booked through Delta. The flight, scheduled for 5:00AM, was nowhere to be found when I arrived at the airport at 2:30AM. After conferring with airport staff, I confirmed that the flight had been discontinued since summer. Following communication with a Delta customer service representative online, I was rebooked on the 11:15 KLM flight, albeit missing my connecting flight to Salt Lake City due to the change, leading to an overnight stay at my expense. I kindly request Delta to compensate me with a $[redacted].00 credit, as their oversight in booking a nonexistent flight caused me to miss my connection.

On December *th, I took a Delta-booked flight from Porto, Portugal to Amsterdam with KLM flight [redacted] scheduled at 5:00AM. Upon my early arrival at 2:30AM, I was surprised as there was no information about this flight. Airport staff informed me it had been discontinued since summer, confirmed later online. After contacting Delta's customer service, they rebooked me for the 11:15AM KLM flight, causing a missed connection to Salt Lake City. This resulted in an overnight stay in Amsterdam at my expense. I am seeking a $[redacted].00 credit from Delta due to their error, leading to missed connections and additional expenses for accommodation and other needs while stuck in Amsterdam.

A friend let me know about sending a package to me on the 7th, but I haven't received it yet. The package was supposed to be sent to Uganda under the name Nakalisa Rebecca. He mentioned that he registered it with Delta Global Services. I want to confirm if the package was indeed registered with your company because I already paid for clearing the local charges, but the package has not arrived.

I accidentally left my book, "Revelation" by David Guzik, on Delta flight [redacted] upon landing in Cincinnati around 8:00 pm on Sunday, 12/11/22. Another passenger handed it to the flight attendant, thinking it belonged to my wife. Unfortunately, it's mine, and I would greatly appreciate its return as my men's group and I have been studying it for months. Getting it back soon is crucial. Name: Claude Corbitt Phone: [redacted] Email: [redacted] Thank you in advance for any assistance you can provide.

I missed my connecting flight on 10/22 from BOS to LAX due to a long customs line spanning the entire airport. The connection time should be reconsidered for future bookings as it was unmanageable. Although I was rebooked on a flight for 10/23, I was informed Delta would not cover my hotel expenses. This confused me as I expected assistance. I arranged and paid for my own accommodation for the night. However, to my surprise, I later received an email with a hotel booking in Atlanta for a different flight option that wasn't suitable for me and I did not book. I was in Boston and this mix-up was deeply frustrating. I did not utilize the Atlanta hotel and would like a refund for the Boston stay, totaling $[redacted].51, paid partially with personal credits and my credit card.

I booked four flights to Manus, Brazil from October 20th to 29th, [redacted]. Two flights were paid for with James R. Boud's card, and the other two with Richard R. Boud's card. I received confirmation for Richard R. Boud's booking, but not for James R. Boud's. My name is Larry Odom, and I manage the bookings for this group of traveling fishermen.

I am requesting a call from a representative to address the numerous issues I faced on my recent flight. The experience was a disaster, with a delayed initial flight, the connecting flight closing its doors as I approached in a wheelchair, and being informed that there were no disability accommodations for seating. Upon arrival, my luggage was also missing. There are more issues to detail, but I am eager to speak with a representative. Please contact me at [redacted]. Thank you.

On 12/12/[redacted], I was a victim of abuse and deprived of flights that were duly paid for and in compliance with the rules, which KLM ignores or pretends to ignore. I then requested via registered email that they provide me with two replacement flights with the same schedule and conditions, or else, after 5 days from the email, I would pursue legal action for damages. Please review this absurd situation and resolve it within the requested timeframe, as I will also take legal action against you.

I wish to inform you that the text of the email below has already been sent via certified email to KLM and edreams. Your certified email was more challenging to locate, hence why you are receiving it three days later. The same considerations apply, with the additional note that, as I have verified, it is your own websites that suggest consulting the embassy communications I mentioned. -------------------------------- I, Giuseppe Liucci, today on 12/12/[redacted], went to Fiumicino airport to check in and board the flight I had booked with Reservation [redacted]6. I had an ESTA for transit in the USA, a copy of which is attached, along with the printed tickets that clearly show no reference to COVID certificates. It was evident that I was simply in transit through the USA. However, the boarding gate agent prohibited me from boarding during check-in, absurdly requesting me to bring the law that allows transit without a COVID certificate. As per the regulations since June 13, [redacted], under the Proclamation, the restrictions do not apply to holders of different visa categories, such as C1, C2, C3 (transit visas), which I hold. I request that you reinstate my full rights and provide me with flights that allow me to travel as chosen and duly paid for within five days. After this period, if not resolved, I will pursue legal action for compensation for all damages incurred. Arch. Giuseppe Liucci

I would like to inform you that the following email has already been sent via PEC to KLM and eDreams. Your PEC was harder to find, hence the three-day delay. The same considerations apply, along with the fact that, as I have verified, it is your websites that prompt users to check the embassy communications referenced in my message. Today, I, Giuseppe Liucci, went to Fiumicino airport for check-in and to board the flight I had booked with Reservation [redacted]6. I had an ESTA for transit in the USA, a copy of which is attached, along with printed tickets clearly showing no reference to COVID certificates, indicating I was merely in transit. However, the boarding agent at check-in denied me boarding, absurdly requesting proof of transit rules despite my category C1, C2, C3 visa status for transit travelers, as detailed in the regulations effective June 13, [redacted]. I ask you to reinstate my rights promptly, providing flights that allow me to travel as chosen and paid for within five days, failing which I will seek legal recourse for damages incurred. Arch. Giuseppe Liucci Your actions are outlined in the letter. Regardless, promptly arrange the flights and let me enjoy my planned vacation month.

I wish to inform you that the email below was already sent via PEC to KLM and Edreams. Your PEC was harder to locate, so this message is delayed by three days, but it contains the same information. I verified that your own sites encourage checking the embassy communications, as I did, listed below. Today, December 12, [redacted], I, Giuseppe Liucci, went to Fiumicino Airport to check in for my flight, Reservation [redacted]6. I had an ESTA for US transit, attached, and printed tickets showing no mention of COVID certificates, confirming only transit through the USA. Despite this, the boarding staff denied me boarding at check-in, absurdly insisting that, as a transit passenger, I needed a COVID certificate. As per regulations from June 13, [redacted], Proclamation exempts certain visa categories like C1, C2, C3 (transit visas), which I hold. Kindly reinstate my rights and provide flights for me within five days, or I will pursue legal action for damages incurred. To resolve this issue, promptly rebook the two flights to accommodate my vacation month. Giuseppe Liucci