Delta Airlines Customer Service Issues

My SkyMiles number is [redacted]. I traveled from Amsterdam to Atlanta on 5/21/[redacted] with a layover before proceeding to TPA. My husband had an injury, so for the first time, I tried to relax in the lounge. Ted S. asked if we flew First Class, which we didn't, and denied us entry. Confused, I approached a Delta representative who allowed us entry with my Platinum AMEX. We spent 45 minutes there before heading to our gate due to my permanent disability. Despite the initial encounter, we managed to relax briefly before our flight. Ted S.'s behavior was upsetting, and I felt compelled to report his rudeness as he chatted in the club. I believe his attitude was unwelcoming and disrespectful, warranting attention from Delta management. Thank you.

On May 22nd, I had a troubling experience with wheelchair assistance at the Atlanta airport after my flight from Panama City, Florida to Seattle, Washington. The gate agent initially said there was no one available to help me, but after insisting that I needed a wheelchair, they eventually arranged for assistance. The wheelchair attendant seemed more focused on scanning my ticket than ensuring I made it to my gate, which left me feeling frustrated and anxious. However, upon arriving in Seattle, I was greeted by a professional and courteous attendant who made the experience much better. Unfortunately, when I collected my suitcase, I noticed a significant dent on the top. - Beverly M.

I would like to express my appreciation for the exceptional service provided by Hannah Speer on my recent flight from Los Angeles to JFK, Delta red-eye flight [redacted]. Traveling in premium economy on a busy flight, I observed an elderly couple being difficult and demanding, causing delays for other passengers. Despite their behavior, Hannah handled the situation with professionalism and a positive attitude. It was evident that their unreasonable requests were challenging to fulfill, yet she remained courteous throughout. I felt compelled to commend Hannah for her outstanding performance, and I am willing to provide further feedback if needed. In addition to Hannah, the rest of the flight crew, including the gate attendants and pilots, offered excellent service. Thanks to individuals like Hannah, Delta remains my preferred airline of choice. Best regards, Adam R.

My family of three was on standby for a flight from Atlanta to MSP on May 24th. At the airport, we faced challenges with the Delta counter staff handling our baggage. Despite the confusion and lack of helpful customer service, we missed all flights that day. I had to return the next day, leaving my family behind, to retrieve our luggage. The process at MSP was complicated due to mislabeled bags. Eventually, the staff at MSP were understanding and helped me ship most of the luggage back to Atlanta. It was a distressing experience over two days, and I believe I deserve compensation for the inconvenience. I have various reference numbers: ATLDL14552, F9Q88F, [redacted], [redacted], [redacted] BK 25, BK 25 [redacted], [redacted]-20 GN, PR22R [redacted].

I spent a significant amount of time answering all the questions to buy my ticket and select my seat. I reached the final page with the total price, which seems reasonable since this is my first time using my Skymiles. Unfortunately, the system froze at that point without providing a confirmation or sending me an email. I'm worried as I don't want to accidentally end up with a second ticket if I have to retry the process online. I just want the ticket I intended to purchase. I have two main concerns: 1. Did my ticket purchase actually go through, and will I receive a confirmation email? 2. If the purchase was incomplete, can I visit Triple AAA and have their travel agent assist me without extra charges since I am a long-time member? I find your online ticket purchasing system quite challenging to use. Dr. L. Kanter

I am writing regarding the situation with the lack of a manager for Delta Airlines at Palm Beach International Airport due to the involvement of Eulen America, a company with three lawsuits against them. It is concerning to see such a company being brought in to work with a reputable company like Delta Airlines, especially given their track record of issues in Broward County and Miami. It appears that proper research wasn't conducted before hiring Eulen America for wheelchair assistance and curbside check-in services, which has resulted in job losses for Bags Inc employees. Carmen N. and Brian L. reassured Bags Inc employees that their jobs were secure, yet this turned out not to be the case. The bidding process involving Eulen America taking over Bags Inc was not transparent to the employees. These issues may need to be resolved in court if not handled appropriately. - Chris W.

I encountered extreme difficulty when trying to contact Delta regarding disability accommodations. After enduring a two-hour wait on the phone, I was directed to an automated call back system that was unresponsive when I pressed the option to speak to a representative. The lack of assistance extended to their mobile app and website, which was equally frustrating. In a high-stress situation where I had to urgently escort my very ill mother from a hospital in Connecticut to Michigan, the gate personnel were helpful. However, I faced challenges arranging a wheelchair and dealing with TSA without Delta's support. Only by contacting the airport directly did I receive partial guidance from the Airport Logistics department. Given the urgency of the situation, the lack of responsiveness and support from Delta was disappointing, especially considering my mother's frequent travel with them as a platinum member.

I'm Anacleta Manansala, a Delta passenger who encountered travel issues on April 14, [redacted]. My flight was delayed due to bad weather and I missed my connecting flight with China Eastern. I was rerouted to Detroit, then to Korea, and finally to Clark, arriving a day later than planned. I inquired about my return flight to the US scheduled for June 9, 3:40 am, with ITN confirmation number VH2WPO and ticket number [redacted][redacted], which Delta confirmed remained unchanged. However, on June 9, [redacted], when I tried to check in with China Eastern in Clark to return to the US, they had no record of my ticket. I need assistance urgently as I have a doctor's appointment on June 14. Despite attempts to contact China Eastern, I have not received a response. Please contact me at [redacted] or in the Philippines at +63[redacted].

I encountered an issue with my online seat booking. I initially selected a seat and proceeded to make a payment with my credit card. Following a message indicating the transaction was unsuccessful, I selected a different seat, made another payment with my card, which was successful. Regrettably, I haven't received a confirmation email. Upon checking the website, I noticed the seats I purchased are still available. My credit card shows two charges of $69 each. Kindly rectify these errors promptly. Thank you.

I'm calling Delta to inquire about the possibility of waiving the checked bag fee for my round trip flight from GSP-ATL-MCO and back. I am traveling for work with Toyota and funds are tight. Paying for a checked bag will leave me with less money for meals, and my carry-on is too small to fit my suit and other clothes. I understand the importance of revenue for Delta but thought it wouldn't hurt to inquire about this request.

I received a confirmed email from Delta for my husband's Monday morning flight #[redacted] to LAX with seat 8A. However, upon check-in, the seat shows as 43E. Despite multiple calls to Delta, the issue remains unresolved. This needs to be fixed before tomorrow's flight. If not, I'll have to escalate this to Ed Bastian, CEO, and Glenn Hauenstein, President. Kindly adjust the seat back to 8A. Your assistance is much appreciated. Thank you.

Our granddaughter's medical school induction was rescheduled to August 25th, requiring us to be in Detroit by August 24th. Originally set to depart from Jacksonville on the 27th, we needed to change our flight to August 24th, Flight #[redacted] at 11:49. I personally called as the GetHuman robot waited, and got through in less than 3 minutes. The helpful lady quickly cancelled our original flights and rebooked new ones. We received refunds for the cancellations via email promptly. These tickets were bought months ago. Kudos to Delta for the swift and efficient service.

I am attempting to check in online for my flight tomorrow evening from NYC JFK to Edinburgh, Scotland. The quoted price of $[redacted] for checking in luggage seems exorbitant, especially since I was only charged £46 on my previous flight here. I reached out to Delta before my trip to inquire about luggage costs and was given conflicting information. Despite presenting an email from Delta outlining baggage fees, the staff at Edinburgh Airport were unhelpful and claimed they had not encountered such a policy before. I paid the fee the day before my trip, as I was not informed in advance. This experience was frustrating as I specifically asked Delta about this matter and struggled to find clear information on their website. I would appreciate clarification on these discrepancies as the unexpected cost is unfair considering the details I was given prior to booking.

Hello, We are crew members of RCCL Hanna and Ihor Krupovych. We flew from Kiev, Ukraine to San Juan, Puerto Rico via Paris and JFK, New York. Our flights were as follows: 1st Flight - SAT 08 JUNE [redacted] - Air France - Flight AF3375 (Kiev, UA (Borispil) to Paris, FR (Charles De Gaulle), 2nd Flight - SAT 08 JUNE [redacted] - Air France - Flight AF006 (Paris, FR (Charles De Gaulle) to New York, NY (John F Kennedy INTL), 3rd Flight - SAT 08 JUNE [redacted] - Air France - Flight AF2758 New York, NY (John F Kennedy INTL) to San Juan, PR (Luis Munoz Marine). THIS FLIGHT WAS OPERATED BY DELTA AIRLINES DL433. Unfortunately, our suitcases did not arrive in New York and missed our flight to San Juan with Delta Airlines. We located our suitcases still in New York. We need help to find out the reference numbers to retrieve our luggage. Your help is greatly appreciated. Best Regards, HANNA KRUPOVYCH IHOR KRUPOVYCH

I am currently dealing with a lost piece of luggage for one week now. When I first tried to contact customer service, it was challenging, and nobody reached out to me. Finally, after 24 hours, I spoke with someone who provided me with a file reference number. Unfortunately, there was confusion with the number due to a misunderstanding about a letter. It took several days and another customer service representative to correct the reference number. When I completed the form online with detailed information about the contents of my lost suitcase, the submission failed, and the data was erased. I feel frustrated that my suitcase is lost, and the process to file a claim is complicated. I am hopeful to speak with a caring representative who can assist in locating my missing luggage.

I am traveling with three others on Delta Flight [redacted] on Thursday, June 27 at 11:45 a.m. with the confirmation number G6CPZF. I am interested in knowing the cost of upgrading our seats to first class or Delta Comfort seats. Even if only a few seats are available for upgrade, we would be interested as we can switch seats during the flight. The passengers are Jeffrey, Jacquelyn, Jayse, and Jenna Huxford. Regarding our flight from JFK to ATL at 8:10 a.m. on June 27 with confirmation number G6CPZF and then ATL to BNA at 11:41 p.m. on the same day, I am exploring the possibility of a direct flight from JFK to BNA to avoid the connecting flight in ATL. Our Tel Aviv flight lands at JFK at 4:59 p.m. I appreciate your assistance in making our flight as comfortable as possible. Thank you for your help in advance.

Dear Delta Air Lines, I am writing regarding the changes made to our upcoming trip from Dallas to Malaga via NY on September 29, [redacted]. We initially experienced a flight change from Dallas to NY, causing us to miss our connecting flight to Malaga, resulting in additional expenses of $[redacted] for a new flight. Furthermore, the recent changes to both the outgoing and return flights from NY to Malaga, now routing us through Amsterdam, have disrupted our travel plans. This has led to a significant delay of over 9 hours on our outbound journey and over 8 hours on our return journey, impacting our limited time in NY and Malaga. We are concerned about the lost day in NY and the inconvenience of losing the direct flight twice. We kindly request information on how Delta Air Lines plans to compensate for these disruptions. We would appreciate details on potential upgrades or ticket refunds for the inconvenience caused. Awaiting your prompt response. Best regards, Jannie and Bent Bronsbjerg

During a United Airlines international flight from Sydney to Detroit on June 29, [redacted], our flight was delayed from Sydney to San Francisco. As a result, we missed our connecting United flight to Detroit and had to switch to a Delta Airlines flight, DL2773. United allowed us 4 pieces of checked luggage, but Delta charged us approximately $[redacted] for 2 pieces of excess baggage. Unfortunately, I misplaced the receipt for this charge along with others. To apply for a refund from United, I need to know the total amount paid in US dollars. I cannot access my internet banking from Australia currently. I used my ANZ debit card for payment. Kindly contact me to provide the total amount paid for the extra baggage using the reference numbers on the baggage receipts. Thank you.

Revisiting Status Challenge Concern with Delta I reached out to Delta in early January [redacted] due to reduced travel in [redacted] from health reasons. Despite being a loyal Platinum member for five years, they proposed the "Back to Status Challenge." The challenge required (25) segments by April 15. I mistakenly thought a trip taken on Jan 13 was included as it was discussed on Jan 15. By April 4, I had achieved (28) segments. However, the March update on April 12 showed only (24) segments, leading to my inquiry about the Gold status instead of Platinum. Customer Service mentioned exclusion terms in the challenge offer but likened it to buying a house. Discussing my loyalty seemed futile as the agent noted the lack of authority to reinstate Platinum status. This frustrating experience involves pleading with Delta to address a simple miscommunication about excluding the Jan flight. The reliance on email communication leaves me feeling detached compared to resolving issues through conversation.

Dear Mr. Bastian, I hope this message finds you well. I am writing to bring to your attention the unfortunate experience that a group of 42 high school students and 8 teacher/chaperones had on Delta's flight #46 from JFK to Amsterdam on June 29, [redacted]. After multiple delays and a cancellation, the passengers were rebooked on separate flights to Rome but encountered issues with their luggage. As of now, 8 passengers, including 16-year-old students, are without their belongings for a 10-day trip to various cities. This situation has caused distress and inconvenience, especially for young travelers. I urge you to address this luggage mishandling incident promptly to salvage the remaining days of their long-awaited trip to Italy and the Greek Islands. Thank you for your attention to this matter. Sincerely, Lloyd G.