Delta Airlines Customer Service Issues

I have encountered 2 issues during my recent trip. Firstly, upon arriving in Cancun on April 1, [redacted], I discovered that my Kindle Paperwhite e-reader was missing. Despite several attempts to reach out to Delta over the past two days via phone and email, I have not received any response. I am hoping to find out if the e-reader was possibly turned in somewhere. Secondly, on April 8th during my departure, despite having Comfort Plus seats with priority boarding, the boarding process was chaotic as passengers crowded the gate area, making it difficult to board in an organized manner. It would be beneficial for the gate personnel to clear the area and make announcements to ensure a smoother boarding process. I have observed other airlines successfully manage crowd control in similar situations with clear communication. Thank you.

Dear Sir, I am reaching out regarding the need for assistance at the airport. I am deaf, but proficient in lipreading, able to hear high pitch noises like engines with the help of noise cancelling earphones. Having not flown with Virgin Atlantic previously, I cannot locate a section on the website to notify you of my disability in my profile. I have been directed to contact you regarding any assistance required. While I will be traveling with my partner to Miami on May 15th, I am concerned about my return journey on June 11, [redacted], specifically the Miami flight VS5228 at 13:28 and the Atlanta flight VS110 departing at 18:00. In the past, I have faced challenges at airports due to my hearing impairment, especially with loudspeaker announcements. I would greatly appreciate any help you could provide in navigating the airports. Sincerely, Steven S., Ph.D.

To Delta Airlines Customer Service: I am writing to address a recent experience on Delta Flight [redacted] from Detroit Wayne County to Los Angeles International on April 17, [redacted]. As a loyal customer who has been flying with Delta since the Northwest Orient days, I must express my disappointment with the lack of passenger comfort on this particular flight. While seated in 22C, I encountered disruptive behavior from the passengers in row 23, including loud screaming, crying, and kicking. Despite attempting to mitigate the disturbance with headphones, the noise persisted, prompting me to seek solace in the galley. The inaction of the flight attendants in addressing this issue was disheartening. Considering the inconvenience caused, I kindly request a credit of the SkyMiles used for this flight (SkyMiles account number: [redacted]) and a travel voucher for a future business class domestic ticket. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Ruth Beresh

This is my first time flying with Delta, and I am unsure about their level of customer service. I mistakenly booked a connecting flight from Oakland to Billings via Salt Lake City on the wrong date. The additional cost for changing the flight was $[redacted], impacting my trip significantly. I am relocating to LA soon and need to change my flight from Denver to LA to accommodate this move. I would greatly appreciate it if Delta could consider switching my ticket from Oakland to Billings to Denver to LAX as a goodwill gesture due to the mix-up. The original ticket for 1 April is [redacted][redacted], and the new ticket is G2UNW9 booked for 1 May. I understand there is no obligation to do so, but it would make a positive impact on my travel plans. Thank you for your understanding and assistance.

I am inquiring about the status of two missing bags from my recent flight. Our journey was from JFK to Detroit airport and then to Cancun. Upon arrival in Cancun, we were informed that our bags did not make it and were still in Detroit. Yessica, the agent at the baggage terminal, assisted us with filling out the lost bags paperwork for Delta. Despite numerous attempts via phone and the Delta website, we have not received any updates on the whereabouts of our bags. We are guests at the Occidental Destination at Xcaret in room [redacted]. The names associated with the bag claims are Danielle Thomsen (Baggage number: [redacted]) and Suzanne Montefinise (Baggage number: [redacted]). We have a file reference number: CUNDL52726.

I have a ticket booked for a passenger named Rohan Patel. Ticket number is [redacted] and was issued on 03JUL18. The flight details are as follows: - Origin: LON (London) - Destination: NYC (New York) - Outbound Flight: 06SEP LHR-JFK on DL [redacted] - Return Flight: Not mentioned The passenger now wants to change the return flight from LAX-LHR on 09MAY to 15JUNE. The airline is claiming that the G class has expired and provided an alternative on H class with a price difference of USD [redacted]. The passenger is not willing to accept this as it is a downgrade from Premier Economy to regular Economy. Looking for assistance to determine the cost difference to fly on 15JUNE in Premier Economy. The local Delta office has not been helpful. Urgent response appreciated.

My daughter, Caroline A. Smith, took a flight on April 12, [redacted], from Raleigh-Durham (RDU) to New York City JFK. Due to a thunderstorm, the landing was delayed, causing her to miss her connecting flight to Dublin, Ireland. Despite the airline's promise of leaving the next day at the same time, they had run out of hotel vouchers. After numerous calls, she managed to secure a room at Comfort Inn for $[redacted].55, plus an Uber for $15. We are requesting reimbursement for these expenses. Thank you, Barbara S. [redacted] Caroline A. Smith [redacted]

When my partner and I booked our trip to Milan through Expedia, we also purchased their travel insurance. Shortly after booking, we needed to change our departure flight with Delta/Alitalia. Expedia advised us to cancel the original booking and issued us new tickets, however, they did not mention any impact on our insurance coverage. Now, due to a medical issue, we contacted Expedia to cancel the trip and discovered that our insurance only covered the hotel booking, not the new flights. They suggested we seek a refund directly from Delta under the Extenuating Circumstance policy. Can you clarify if we are eligible for a refund from Delta in this situation? Thank you. - E. and C. David

Our family vacation from South Carolina back to Utah was quite frustrating due to flight delays and poor customer service. We departed using United but returned with Delta. Our connecting flight from Charleston to Utah was missed due to a substantial delay in our initial flight. Upon reaching Atlanta, where we waited for over four hours, the Delta representative displayed a dismissive attitude when we asked for boarding assistance to ensure our children could sit together with us. This lack of consideration and help caused unnecessary stress and anxiety. Even after explaining our situation, the representative was uncooperative until eventually providing us with seat assignments. The experience left us feeling poorly treated and undervalued as paying customers. It was especially disheartening to encounter such unhelpfulness when the flight delay had been due to Delta's error. This incident highlights the importance of customer service and the negative impact it can have on passengers' overall experience.

My husband and I traveled with Delta last December from HNL to Nashville, a week later to LAX, and then back from LAX to HNL. We had antique firearms in locked rifle cases, these antiques were made before [redacted]. We have flown with Delta for years and never had any issues checking in antique firearms in locked rifle cases. In Nashville, when we tried to check in, we were informed that we couldn't have more than 5 weapons in one case. This was a surprise to us as we have checked in more than 5 firearms at a time with Delta before. After a delay and the supervisor's review of the regulations, we were allowed to proceed, but the wait was excessive, and we almost missed our flight. I am requesting a copy of Delta Airline's policy on checking in antique firearms, specifically addressing more than 5 firearms in a case, to show future agents. Alternatively, I am requesting Delta policy reference information so agents can easily find this rule. My name is Elizabeth A. and my husband is Philip V. We are both Delta Skymiles members. Thank you.

Hello, I recently purchased a Delta flight from Belize (BZE) to Ottawa, Ontario, Canada (YOW) with Flight Confirmation #GUIZT6. While trying to select seats online, I opted to join the Delta flyer plan and used my name Gary Michael Warner. My flyer plan number is [redacted], with the username Zen2019 and password Ottawa2019. However, when I tried to enter my new plan number on my trips, it was denied, stating that my flyer plan name did not match the passenger name. I am reaching out via email as I cannot make [redacted] calls from Belize. The system seems to have only registered Gary Warner for the rewards program, whereas my profile shows Gary Michael Warner, matching my ticket and document name. I would appreciate your assistance in resolving this issue. Thank you very much.

Dear Delta Team, I am Dr. Amit Srivastava, an Associate Professor of Physics at VBS Purvanchal University in Jaunpur, India. I traveled to Tallahassee, Florida from New Delhi via London on May 19, [redacted], with E-Ticket Number: [redacted][redacted] booked through goibibo.com. I am in the process of seeking reimbursement from the University Grants Commission in New Delhi. I require two specific forms of assistance from you: (i) the detailed breakdown of the actual fare, especially for the New Delhi to London Heathrow flight AI [redacted], and (ii) a certificate verifying my travel from New Delhi to London on the mentioned date as I have misplaced my boarding pass. Kindly assist me with these requests and feel free to ask for any additional information if needed. Thank you for your attention to this matter. Best regards, Dr. Amit Srivastava Passport Number: J[redacted]

Our flight from Charlotte-Douglas to JFK, connecting to Rome, faced a delay, causing us stress about making the next flight. The flight attendant lacked gate change information, relying solely on the Delta app like us. Sadly, given the wrong gate, a subsequent security check made us miss the connection. Delta managed to rebook us through Paris to Rome, but confusion arose about our Premium Economy seats. Currently in Paris instead of Rome, we mourn the lack of togetherness in our seating arrangements. This hiccup tarnished our 25th anniversary trip. Delta's missteps have been disappointing. Missing our pre-paid private transfer adds to the frustration. This incident has significantly impacted our perception of Delta for future travel.

Dear Sir, This is the first time I've purchased tickets with Delta Airlines. Following instructions, I called Air France a couple of days before my flight and was assured everything was fine. However, when I tried to board my flight to Vancouver last night, I was redirected to the Jet Airways counter as they were operating the flight. To my disappointment, no one was present at the counter, and my attempts to contact Jet Airways, KLM, and Delta were unsuccessful. After waiting for 2-3 hours, we returned home incurring additional expenses like taxi fares. I kindly request compensation for these incurred costs. I have all the necessary documentation to support my claim. Thank you for your understanding. Sincerely, Gurwinder Singh

Hello, I am Raj Paul Penta Reddy, and I recently flew from Baltimore to Peoria, IL on Delta Airlines flight [redacted] on May 1st. My departure from Baltimore was punctual, but we faced a delay after boarding the plane, waiting almost 2 hours for a truck to push the aircraft back from the gate. Although the pilot assured us that our connecting flights in Atlanta were delayed too, upon arrival, I had already missed my flight to Peoria. The agents rebooked me on a flight for the next day, May 2nd, and suggested I sleep in the airport rather than providing accommodation. After finally receiving a hotel voucher, I encountered issues with room availability and had to pay out of my pocket. This experience was extremely disappointing, and I lost a day's pay due to the delays and poor service. I believe that Delta should refund my ticket or compensate me for the expenses and inconvenience caused.

I have taken three business flights to Little Rock, AR from and back to Albany, NY since February [redacted]. Unfortunately, on each return flight, there were delays or cancellations due to mechanical issues. Delta accommodated me on the first two trips, providing a hotel stay as my connection was missed, resulting in two days of missed work. On the third occasion, April 18, I had to purchase a ticket from American Airlines for $[redacted] as I couldn't afford to delay. I am requesting reimbursement for this expense. Could a supervisor please contact me to discuss and resolve this matter? I am disappointed with Delta and hope we can resolve this promptly and amicably. Thank you.

We booked a flight back from Boston to Manchester, UK with Virgin Airlines, but it got cancelled. We've been rerouted to JFK with a 3.5-hour layover, adding 5 hours to our journey. Air France sent the new itinerary, mostly in French, causing confusion. We're unhappy with this change and seek either a new flight or compensation for the inconvenience. Dougas and Gillian Dalton.

Subject: Flight Change Request Due to Delays Dear Delta Team, I am reaching out to request a flight change due to multiple flight schedule alterations which have resulted in significant delays to my arrival time in New York. Originally booked on a direct flight, there have been changes that now include a connection and a delayed arrival time of 10:38 instead of the initial 9:00. As per your policy, I understand that I may be able to select an alternate flight without any extra charges if my departure or arrival is delayed by more than an hour. I am interested in changing to an alternative direct flight with a morning arrival time. While DL [redacted] appears to have a similar schedule to my original flight, the destination airport is different, and I am unsure if this would pose any issues. For your convenience, my confirmation number is G3FH38, booked under the name Mary Andrikus with the email [redacted] Thank you for your attention to this matter. Best regards, Mary

Our family frequently travels from San Jose, California (SJC) to Saint Paul, Minnesota (MSP) with Delta Airlines due to the direct flight, but we have encountered consistent issues with flight cancellations and inconvenient rebooking. Despite paying premium prices to avoid connections and inconvenient flight times, we have experienced multiple cancellations with Delta. When attempting to resolve these issues with a Delta representative and a manager named Joe Franco, we were met with unhelpful service and suggestions that did not address our concerns. This recent incident has left us feeling frustrated and undervalued as customers. We are now considering taking our business elsewhere unless Delta can provide a satisfactory resolution to this ongoing problem. Our main concerns lie with the lack of quality service from Delta staff and the practice of canceling full flights months in advance without valid reasons, potentially inconveniencing passengers. We hope to see a clear plan from Delta to rectify these issues and improve customer satisfaction moving forward.

I recently phoned to book a ticket for my grandson on 05/20/[redacted]. I informed Fred about the price listed online for $[redacted]. Despite showing him the price, he claimed it was not available. I needed supervision for my grandson's first solo flight, so I opted to pay extra. Fred suggested a cheaper option with Southwest at $50 each way, which I agreed to, only to later find out that they couldn't supervise a 15-year-old as he is considered an adult. We had to revert back to Delta. I don't understand why he couldn't honor the $[redacted] as promised. I will be required to pay an additional $[redacted] each way in July, which was explained but the total cost of $[redacted] doesn't seem right to me. I hope we can resolve this and settle on the originally quoted price of $[redacted].