Dell - Returns Customer Service Issues

I bought a DELL Laptop online in late March [redacted], but received two deliveries of the same computer. After contacting DELL, a representative instructed me to return one of the computers, which I did when the UPS/FEDEX person came to pick it up the next day. Now, I have received a letter from DELL's Global Finance Service, Mustafa M., requesting payment for Order #[redacted]90. I paid for the first computer with my credit card, and I want to confirm that DELL received the returned computer on or around May 5, [redacted]. I need DELL to contact Mustafa M. to inform them that the computer has been returned so this matter can be resolved.

Regarding Order # [redacted]84 and Customer #[redacted]21, I recently received my laptop and noticed a discrepancy in the order. The laptop received has a plastic cover and screen, but I was expecting a metal cover and sturdier screen. Currently using an Inspiron 13 [redacted], I find the screen size too small for efficient browsing. I am looking for a more durable laptop with a faster speed and a sturdy CD drive, as the current one seems flimsy and difficult to use. I am interested in a business computer with maximum memory and storage, a CD/DVD drive, and cinema features. I am considering returning the current laptop for an exchange. I would appreciate discussing the options available before proceeding with the return. I am interested in a laptop similar to a 17" MacBook Pro in terms of quality and performance. Unfortunately, they no longer produce this model, so I would like to explore alternatives. Please contact me between 9:30 am and 3:30 pm Eastern Time at [redacted]. Thank you.

Hello, I am Cody K. I recently purchased an Alienware Area 51M R2 laptop and have encountered faulty hardware. Despite numerous attempts to demonstrate the issue to the technical support department, they dismissed it as a false alarm. Specifically, when playing Grand Theft Auto 4: The Lost and Damned and riding a motorcycle, the game goes into a tailspin when I speed up and turn, indicating significant hardware problems. Although SupportAssist diagnostics flagged a hardware issue during a scan, efforts to show them remotely in the game were unsuccessful. They instructed me to record a video on my phone and email it, which I did, but subsequent calls to technical support did not resolve the issue. As I have played the same game on other systems without this problem, I am convinced it is a hardware issue impacting all software. I seek assistance in resolving this matter promptly as I am looking to replace the laptop rather than return it.

Since acquiring my laptop, I have been experiencing major issues with it. It has not functioned properly since I received it, which was three months ago. Despite numerous attempts to address this problem, I have yet to find a resolution. I am seeking assistance from someone who can genuinely help me with this matter. I am extremely dissatisfied and am requesting either a replacement or a refund. If I do not receive satisfactory service promptly, I will have no choice but to dispute the charge and refrain from recommending this product to others.

I purchased two Dell ink cartridges for my Dell printer, C1760nw, after being notified of low ink. Upon replacing them, I encountered a "Paper Jam" message. Despite efforts, I couldn't find any paper jams. Dell Tech Services couldn't identify the problem either. I was advised to return the printer to Dell, rendering the new cartridges unnecessary. Following instructions from Dell/Returns, I set up the return. Opting for pickup, I haven't received confirmation about the service responsible for pick up after submitting the request last week. If pickup details are unavailable, could you please provide shipping labels with CRA authorization numbers for the return boxes? Any other suggestions would be appreciated. Thank you, W. U.

I made a purchase on Nov 22 for a Mobile Precision [redacted] and a Vostro [redacted] during the Black Friday sale using Paypal on the Dell website. Paypal confirmed the payment, but Dell never sent me a confirmation. Despite numerous attempts to reach Dell via email, website, and phone, I was unsuccessful in getting a response. Dell's website later mentioned that my order was canceled, although I did not cancel it. I am still waiting for the computers and request that my order be reinstated as originally placed. Dell's customer service representatives disconnected the call on me three times. I need the following resolutions: 1. Reinstate my order 2. Contact Paypal to confirm they have received my payment 3. Dispatch the computers promptly 4. I am willing to make the payment through a different method once Paypal releases the funds 5. If these actions are not taken, I insist on benefiting from the Black Friday sale and will pursue legal action for the savings owed to me.

Around January 6 or 7, [redacted], I encountered issues with my Dell Inspiron [redacted], under warranty until August 21, [redacted], as it wouldn't boot up or shut down, displaying only a black screen. After contacting Dell support, I was advised to send it to the Dell Depot for repairs. Following this, I shipped the laptop with my SSD and login details on January 12, [redacted], and was later informed that a new battery costing $[redacted].95 was needed to resolve the problem. Upon receiving the laptop back, an error message showed that the hard drive was missing. Another technician visit on January 18, [redacted] revealed that the original SSD was not reinstalled. Despite creating a new support case (#[redacted]03), several unsuccessful attempts have been made to rectify the situation, resulting in financial losses and data security concerns. I am requesting a resolution that involves options such as a replacement computer, a refund for the battery, reimbursement for the warranty service, and the reinstallation of the SSD with its original software at no extra charge.