DISH Customer Service Issues

I switched to T-Mobile for internet to save money, but my T-Mobile box stopped working. Despite receiving a replacement that didn't work either, I had to cancel DishNetwork due to ongoing issues with T-Mobile. I tried AT&T's services but found them unsatisfactory. Now I am trying to reinstate my DishNetwork services. My issue stands with the wire outside needing replacement after I cut part of it. I have a history with AT&T and DishNetwork, where AT&T's U-Verse failed to install before. I am too upset to locate my account number, but please check my records for proof of long-term DishNetwork service before the U-Verse incident. I want to go back to Dish. Thank you.

I had Dish service for several years, starting in Mimbres, NM, in [redacted] until [redacted], then relocated to Silver City, NM. In [redacted], I moved the service again to Cerrillos, NM, with payment set up on auto pay. However, in February, my payment was not deducted, which coincided with my hospitalization in Albuquerque. My daughter then took over the bill under her name on March 17, with a new box installed. Upon my release in April, I assumed everything was in order until receiving messages about non-payment. Despite my daughter paying through auto pay, Dish claimed I canceled the account prematurely and demanded $[redacted], which I dispute, given my continuous account history from [redacted] to [redacted]. In May, Dish unexpectedly withdrew $[redacted] from my checking account, causing insufficient funds. Furthermore, they sent another service representative to install yet another receiver under my daughter's name. I request an immediate refund of $[redacted] to cover essential expenses and correct the account ownership to avoid future charges, as my daughter is now responsible for payments. The accurate account number is [redacted][redacted], with the service location at 3 Montoya Heights, Los Cerrillos, NM, not 3 Montoya Circle, Santa Fe, NM. I appreciate a prompt resolution. Thank you, Cornelia Ann Allen

I updated my debit card in mid-March and informed Dish about it. My bill was up to date. However, they are now claiming I owe $[redacted].30, almost three times my usual $[redacted].54 bill. I had a difficult call with the automated system this morning and then spoke to a representative I had trouble understanding. I've tried reaching out through 2-3 websites but can't access my account due to password issues. Dish should charge $[redacted].54 for April and refund any extra charges and fees.

I can use my remote microphone to speak and see it displayed on the TV screen. I noticed that when I hold the remote microphone near the TV speaker, what is being said live appears at the bottom of the screen immediately, while the Closed Captioning (CC) is delayed. Is there a method to link a microphone to the Dish receiver to display words instantly like with the remote microphone?

While watching my TV, it suddenly went blank and showed a message about a subscription channel that was not purchased. I called 1-[redacted]-[redacted]-DISH to address the issue, although I have already paid my DISH account today and my bill is not overdue. This is unusual as I haven't experienced any problems with my TV service for a long time. I would appreciate it if someone could explain what is happening with my service, as I am an older customer who enjoys watching nighttime shows. Thank you.

I've been attempting to reach out regarding my Dish TV bill with no success. At 85 years old, I find the current high pricing difficult to afford. I don't need all the channels provided, particularly kids' cartoons. Would reducing the number of channels help lower my expenses? I've been a loyal customer for many years and would be disappointed to cancel my subscription due to financial constraints.

Regarding billing, my bill is typically generated on the 14th of the month. I receive a bill ready notification on the 16th, but I don't receive the actual bill until the 21st or 22nd. This delay is causing inconvenience and expense since I live in a rural area without home mail delivery and have to go to the Post Office to collect my mail. This also shortens the time I have to make payments. I suggest adjustments be made on your end to address this issue. I prefer not to go paperless as that would be even more inconvenient for me. I kindly ask for the necessary changes to be made. Thank you.

As a current customer, when we initially signed up for TV and internet through Dish, the representative assured us we would have both services. However, upon signing up, we discovered we needed a separate internet provider. This was a misrepresentation by the representative. Julie, a supervisor at Dish, intervened and enrolled us in a plan that was supposed to have no service increases. Our bill has increased from $92.97 to $[redacted].11, which was not the agreed-upon amount. I kindly request that the billing be reverted back to the previous amount. I would prefer to continue using Dish services, but if this issue cannot be resolved, I may consider switching to streaming services offering the same programming at the original price. Thank you for your assistance.

I recently experienced an issue with Dish Network. I contacted them on June 8, [redacted], and spoke with an Infinity Dish customer service representative. I didn't plan on ordering that day; I simply wanted to inquire about prices. However, the representative was persuasive, and I ended up placing an order after learning about the package and the 5-day cancelation option. The installation took place on June 9, and I was disappointed with the channel selection. I called on June 10 to cancel but was put on hold for an extended period before leaving for my brother's funeral. I tried again on Sunday to cancel and was met with incredibly poor customer service, almost accusing me of lying about the 5-day cancelation policy and a promised gift card. I am struggling financially being 65 and single, and the demand for over $[redacted] for less than two days of service is unfair. Their treatment of older customers like myself is unacceptable. Thank you, Cynthia B.

I was supposed to receive MLB channels and Turner Classic Movie channel, but after it was connected, none of the channels were available as promised. I spent over two and a half hours on the phone with a customer service representative who had difficulty understanding my needs due to his heavy accent. Despite my request to cancel the service, a Dish technician arrived prematurely to disconnect it. I believe I should not be charged for a month's service when I did not watch any content during the short period the service was active.

Hi, I am in search of a work-from-home opportunity. With over 3 years of experience in this field, working remotely has allowed me to balance my job and family responsibilities effectively. Despite applying for various positions for more than a month, I have not received any responses. I am eager for a new opportunity to improve my financial situation as I have a son relying on me. I have previously applied for a position but have not heard back from the employer. I would appreciate it if you could spare a few minutes to connect with me. Thank you.

Subject: Disagreement Regarding Recent Service Call Dear Sir, I am writing to address a service visit from Dish on June 21, [redacted], at my residence, [redacted] Kilstrom Rd. The technician adjusted the dish and sold me HDMI cables to improve signal quality due to weather-related signal disruptions. Despite these efforts, signal issues persisted on June 24th and 25th, which affected recordings. I do not view this visit as a new service agreement but rather a continuation of efforts to resolve signal problems. The service call did not discuss or imply a contract renewal. Our primary goal was to enhance signal reliability, not initiate a new contract. I request clarification on the nature of the service call and seek assistance in achieving a stable signal connection. Your prompt attention to this matter would be greatly appreciated. Sincerely, Charles T. Cell #: [redacted] Email: [redacted]

Last Wednesday, a technician visited our home to improve the signal from a transponder. He went onto the roof, tightened some bolts, confirmed the signal was better, and sold me two HDMI cables to enhance the TV signal. Unfortunately, on both Saturday, June 24, and Sunday, June 25, during similar weather conditions, the signal was lost again. Upon checking my emails today, I discovered that Dish sent me a new contract based on signing the repair bill on the 21st. As of Sunday, the signal is similar to what it was last Wednesday. I am seeking a more dependable signal for my service.

I've made several attempts to contact your service department to have a technician come and reset my dish. Unfortunately, the customer service representatives I've spoken to seem to be confused about the meaning of "service" and keep asking for irrelevant and intrusive information. I don't understand why my computer password would be needed to reset my dish. It's frustrating that your company is unable to address this simple request of realigning my dish to avoid signal loss. I've been a customer for over 15 years, but I am now extremely dissatisfied and considering leaving. Goodbye.

Dear Sir/Madam, I have been a loyal DISH customer since [redacted] and have enjoyed the service provided. I have a couple of inquiries that I hope you can assist me with. Firstly, I noticed that channel #[redacted], which typically displayed information about channels available for a free preview, is no longer accessible. Could you please provide insight into why this feature has been removed? Secondly, I have observed that only the Weather Channel offers both HD and standard definition formats. Earlier this year, both formats were available, but now only the HD format is accessible. This change is inconvenient for me as I have multiple non-HD televisions where the HD images are cropped at the edges. I used the standard format on these TVs previously. Will there be a return of the option to view the Weather Channel in standard definition for non-HD TVs in the future? Thank you for your attention to these matters.

After the recent installation of the Hopper, I noticed an unexpected increase of $28.00 in my monthly bill. Prior to accepting the new equipment, I specifically asked the Dish agent if my charges would remain the same or decrease from $[redacted]/month, to which I was assured it would not increase. However, I received an email today indicating the $28 hike. I am currently unable to stay on the phone as I have a medical appointment shortly. Please address this discrepancy promptly by contacting me at [redacted] I trust Dish's reputation for excellent customer service, and I hope this matter can be resolved efficiently. Additionally, I have been unable to access the MY DISH website due to an ongoing “Update in Progress” issue that was supposed to be resolved within a day, but it has now been 2 weeks. Today's login attempt was met with a technical error message. I would appreciate a timely response to assist with both concerns. Thank you, Daniel F.

After a recent service visit and equipment update due to signal blockage from trees, my monthly bill was supposed to remain at $[redacted] as assured by the Dish Agent. However, I received an email stating my new bill is $[redacted], a $28 increase. This goes against what was promised. I need my bill reviewed and adjusted accordingly. Furthermore, there are login issues on the website, preventing access to my account for over two weeks, even after being told it was undergoing upgrades. Additionally, new customers are offered a price $30 lower than what I, as a loyal 8 1/2 year customer, pay. This discrepancy is frustrating as I was not given the promised price guarantee. It seems unfair that long-standing customers are not offered the same deals as new ones.

I have noticed that I am being charged twice a month for my dish service without authorization. Additionally, I am being charged for Dish Anywhere, a service I did not sign up for, totaling $[redacted] a month. As a 55-year-old individual with disabilities, this financial burden is too much to bear. During a recent call with a customer service representative, I was informed that the issue was my fault and nothing could be done to rectify it, which has left me feeling upset and frustrated. I have never encountered this problem with Dish before, and this ongoing situation is causing me unnecessary stress and health problems. I kindly request a refund for the $92 payment I recently made and would like to explore switching to another service provider. My name is L. Souther, and I urge someone from Dish to contact me promptly.

Four months ago, I canceled my Dish Network service and switched to Direct TV. Following the cancellation, I received a credit that was used for the new subscriber at [redacted] Brisbon Rd, Richmond Hill. Despite multiple attempts to return the equipment, I have not received the necessary labels. I have the equipment ready to return, but have been unable to do so. I have paid three months to ATT&T instead of Dish Network and have had trouble getting in touch via phone or email. I am considering seeking legal assistance or sharing my experience on social media platforms to warn other elderly customers about the issues I have faced with Dish Network. My husband and I, being in our 80s, struggle to communicate due to low volume and accents that are hard to understand.

I, Eileen L., need to address the tardiness of our monthly payment linked to Donald L., our account with your organization. I typically pride myself on prompt bill settlements but unfortunately, I missed this month's payment deadline. The oversight arose from a Wells Fargo Bill Pay transaction on June 29, [redacted]. After concluding the payments, I mistakenly overlooked the final step of clicking the "PAY" button, resulting in this missed payment. This delay will incur a late fee, for which I take full responsibility. Furthermore, I understand this has affected my FICO score negatively, a consequence I regret causing. I assure you that the outstanding payment will be settled, albeit belatedly.