DISH Customer Service Issues

My receiver is overheating and not powering on. I'm unable to reach a live person over the phone despite being on hold for more than 45 minutes daily over the past week. Unfortunately, the online and app options are also unavailable due to technical issues. When I do get a callback, it's just a recording prompting me to call again. The poor communication system at Dish is incredibly frustrating. Phone number: [redacted] Account number: [redacted] Account PIN: [redacted]

I recently made a payment for my bill due on April 3, [redacted]. I took off the $10.00 late fee because I had difficulty paying through online, phone, or mail without my account number. I tried contacting Dish through phone and email multiple times without success. Despite being a loyal customer for many years, I received a late fee during the hacking incident. I want the late charge removed as I was waiting for a mailed letter that never arrived and eventually paid promptly after receiving an email. I am looking for a response from Dish regarding this matter. Thank you. - Grace E. P.

We recently received our bill for $[redacted].63, which is $42.30 more than our usual payment. During a call, my husband encountered an unhelpful representative and asked to speak to a supervisor due to communication difficulties. We have been loyal Dish Network customers for over 20 years and have negotiated rates successfully before. Unfortunately, the representative was uncooperative, cancelled our service, and confused my 77-year-old husband, who is hard of hearing. Please contact me at [redacted] to resolve this issue. We are on a fixed income and hope to find a promotion to keep our bill under $[redacted].00.

I contacted customer support for Dish almost a week ago after my cable service was disconnected. After multiple attempts with long wait times, I finally spoke to customer support. I was granted an extension to pay the past due amount of $[redacted] by the end of March. However, I forgot to pay, and now my bill is running over 90 days behind, requiring $[redacted] for reconnection. I don't have that amount as I have other financial obligations. I was told I could pay $[redacted] by April 12th or 15th, but the situation was not clearly explained initially. I'm at home with my family and without entertainment, which is challenging. I have been a Dish customer for over 10 years. I hope to have my service restored by paying $[redacted] now and the remaining balance in two weeks. I tried to resolve this before work, but I'm still without cable and couldn't speak to a supervisor. Can someone help me today?

I am seeking assistance from Dish. I've attempted to call numerous times over the past five weeks without success. Whenever I manage to speak to someone after a long wait, I get transferred and eventually disconnected. This has been frustrating and time-consuming. Please have a representative contact me at [redacted] regarding my issue. My name is Miroslav G., and I reside at [redacted] 57th Ave., Kenosha, WI [redacted]. Your prompt attention to this matter is crucial. Thank you.

I recently signed up for Dish service. The technician arrived promptly today, but due to my house having metal siding and a metal roof, we had to install a pole for the equipment. The pole is now in place, and I need to schedule a technician to complete the installation this week. Please contact me at [redacted]. The service address is [redacted] FM [redacted], Bagwell Texas, [redacted]. This is my second attempt to request assistance, as I was previously contacted but the call was disconnected when I answered. I would appreciate a return call today. Thank you.

My television service has been down for a while now. I have been unable to contact anyone to find out the reason behind the outage. Upon checking, I realized that my bill payment was delayed, a simple issue that could have been resolved quickly. My provider has my email and text information, so a prompt message or call would have helped fix the problem immediately. This situation has been frustrating due to the lack of communication from customer service.

For the past three or four months, I have not received a paper bill in the mail, resulting in late fees being charged. I have been a customer for 12 years without any previous issues until recently. I still have not received a bill for this month. If this matter is not resolved, I will consider switching to another company. I rely on paper bills to know what I owe, as I am not comfortable with digital methods and do not own a computer. As a 72-year-old customer, I prefer receiving paper bills to efficiently pay my dues. The additional charges are becoming burdensome, and I would appreciate clarity on the situation with your company.

I have been attempting to contact Dish for the past month to cancel the free Disney subscription. Each time I call, I spend an hour waiting only to have the call disconnected when someone finally answers. This is not the service I signed up for. Please do not charge me for Disney as I have been trying to reach you. What is happening with DISH? I am facing financial difficulties after my car broke down, and I cannot afford any extra expenses. The Disney service was supposed to be free for one month, but it has become an inconvenience. I have attempted to contact you ten times already. Please assist me with removing the Disney subscription without charging me due to the difficulty in reaching your customer service. Thank you.

I understand there was a cyber attack, but even with the additional help promised, it's hard to believe. I experienced a frustrating situation where I waited 45 minutes for a call back from Dish, only to be transferred to cancel my service. After another 45-minute hold, I still couldn't cancel my service or speak to anyone. I've been trying to cancel my service since the 3-31 billing cycle. Please cancel my service immediately and stop billing me. I am extremely dissatisfied with this experience and will not be using Dish again.

I have been experiencing inconsistent service for the past two months, and today I have no connection at all. I have attempted all the typical troubleshooting steps without success. The last time I reset the modem, it failed to reconnect. The lack of WiFi is impacting my phone service, which is also performing poorly. Despite paying the highest amount ever for internet service, the situation is distressing as I rely on it for work. I had to travel 20 minutes to the library to use their WiFi just to send this message. While calling is challenging, I can receive email responses. However, I believe a technician visit is necessary to assess the issue.

I need to cancel my services. I have been trying to reach a live person multiple times, but all I get is the automated system with wait times exceeding 45 minutes. I used to pay through mydish account, but due to technical issues, I couldn't even pay my bill over the phone. I have been attempting to contact them since March 10th, [redacted], up until March 31, [redacted], as my payment was not processed. Consequently, I've withdrawn the funds from my account.

Since inception, the service has been incredibly unreliable. The Hopper Plus device frequently malfunctions by turning off the signal, interrupting programs to go to the save screen, altering favorite lineups, and displaying a grey screen unexpectedly. The recent ransomware incident resulted in a prolonged service outage with inadequate communication on the website and unanswered calls with excessive wait times. Despite the lack of service, charges continue to accrue, and the agreed-upon 6-month free package is not being honored. Attempts to resolve the issues over the phone have been fruitless. As a visually impaired individual, I am unable to perform the necessary troubleshooting tasks as advised. I am eager to return the equipment and address any outstanding matters regarding billing discrepancies. Regrettably, I can no longer endorse Dish and would caution others against using their services.

It has been 18 days now, and my husband had to take off work yesterday for a technician scheduled to arrive between 12-5 pm, but the technician came at 10:30 am. Now, we have to wait until Saturday for another appointment. This is nearly a month without the paid service. I recently renewed my contract but am contemplating canceling due to the lack of service. With Easter weekend approaching and 9 grandchildren to entertain, not having service is inconvenient. We are stuck at home waiting for a technician who may or may not show up.

I replaced a faulty receiver with one from another room, but now the new receiver only plays channel [redacted]. It has pay-per-view channels, not the regular ones like my old receiver and the one in the living room. I need help fixing this. I don't have internet. Can I cancel one bedroom for a credit on the account? Also, I'm interested in adding Peacock and Netflix. Looking forward to your assistance. My name is Constance Jones, but the account is under my mother's name, Bobby Lewis.

I have been trying to contact you for months now without any response. I keep encountering technical difficulties or being disconnected when I call. This has been frustrating, and I have decided to cancel my monthly autopay. Please cancel the services for the address at 5 Waterline Road, Sopchoppy, FL [redacted] immediately. The account number is [redacted], under the name Gregg Thigpen with Julia Thigpen as the contact person at [redacted]. My father has passed away, so the services are no longer required. If the cancellation is not done promptly, I will be contacting the Better Business Bureau. Thank you for your attention to this matter.

Louis P. [redacted] Duck Creek Lane Georgetown, TX 78[redacted] Account Number: [redacted] Dish Network P.O. Box [redacted] Pasadena, CA 91[redacted] April 6, [redacted] Subject: Cancellation of Services Dear Sir or Madam, I have been trying to cancel my “DISH Pause” and have my service reactivated with your equipment reinstalled for about 1½ months, but have been unsuccessful. Due to my inability to reach you by phone, I have signed up for television and internet services with another provider. I have spent a significant amount of time on hold trying to contact a DISH Network representative without success. I need internet and television services for my personal affairs and to stay informed about current events. Consequently, I am canceling my “Pause” status and any previous agreements related to television and internet services. My frustration has been increasing due to your company's failure to address customer accounts and their needs promptly. I am requesting the discontinuation of any future “Pause” billings on my credit card and a refund of the $5.40 charge from March 17, [redacted]. I still have your equipment and will need a prepaid shipping label to return it. Alternatively, I am willing to return the equipment to a local DISH vendor in Georgetown, Texas. For any inquiries, please contact me at [redacted] or [redacted] Sincerely, Louis P.

I mistakenly made a payment on my closed account and was informed that a refund was issued to my bank, but it has not been received. The bank is requesting your email address or fax number to send a proof of payment request in order to track the refund. I have contacted three different individuals but have been unable to obtain this information. The payment was made to Account # [redacted][redacted] on 3/10/23, and the refund was supposed to be sent to Key Bank on 3/27.

I've been trying to contact Dish Network, but the long wait times are becoming unbearable! I need assistance in reducing our monthly bill with Dish Network. Even though we have it bundled with Frontier, they're unable to help with the Dish Network bill. We've had the same package for a long time, but the price keeps increasing, making it difficult to afford within our budget. Are there any discounts available for the next few months until we can decide on our next steps?

I canceled my Dish service on April 13th and was informed that I would receive boxes to return the equipment. Despite not receiving the boxes by the end of April, I contacted them again on May 3rd and held for 26 minutes. Given that I incur charges of 15 cents per minute on my landline, I am concerned about returning the equipment within the 35-day deadline to avoid additional fees. How can I ensure the prompt delivery of the return boxes?