DISH Customer Service Issues

I recently cancelled our Dish Network Account # [redacted] effective March 4, [redacted]. However, we are still getting billed for service from March to April. We would like to stop automatic payments and receive a refund for any charges after March 4. Additionally, we were billed for local channels 5 and 7 that we never received. We have tried reaching out via phone, email, and other services with no luck. This situation has been quite frustrating for us, and we hope to have it resolved soon.

I have moved from [redacted] E 6th Street in Kinsley, KS. My new place already has Dish service, so I'd like to cancel my current service as it's not needed here. Please send me a box with a shipping label so I can return the equipment. I have enjoyed using Dish when I needed it, thank you. If I ever require it again, I will definitely return to you. Thank you, Clara N. Keller. My account number is 8[redacted]-7[redacted].

I noticed an overcharge on last month's bill for $[redacted].60, while my monthly agreement is $[redacted].47. I made a payment of $[redacted].34 online through my Wells Fargo bank on 3-13-[redacted]. Despite receiving a replacement Joey from DISH over 2 months ago, it was defective as it rattled in the box and was broken. This has left us without service for that TV. I intend to make my next payment through my bank's online portal as I no longer trust DISH to charge my credit card correctly, especially without a functioning Joey. I believe my bill should be reduced accordingly. My account number is [redacted][redacted].

I received a call from Dish a few minutes ago. The person mentioned that my box needed an upgrade, but I had difficulty understanding them. I requested to speak to someone fluent in English, and the call disconnected. My bill should be $[redacted].90 for 24 months, yet on the 17th, they charged me $[redacted].10 from my account. I spoke to someone on February 4th, and they confirmed my monthly bill should be $[redacted].90 for the next 24 months. I am concerned about my box now. Despite this issue, I still appreciate Dish's service, but I hope for clearer communication with their staff in the future.

I received a paper bill in the mail concerning my March service today. I made the payment using my Discover card in the first week of March. After facing difficulty reaching Customer Service due to a bank change, I eventually spoke with a representative who mentioned internal system issues. The representative apologized, took my Discover card number, and provided a confirmation number of 00758R, assuring me the bill was settled. Despite this, receiving the paper bill today has raised concerns about the payment status. As a loyal customer who always pays on time, I seek confirmation that my payment went through with the provided confirmation number on March 2 or 3. Thank you.

I want to document that I contacted Dish on March 20, [redacted], around 5:30 p.m., to cancel my service. Despite informing them of my intent to cancel, Dish stated they couldn't process it due to system problems. I made it clear on the recorded line that I wished for the service to end immediately. Dish requested that I follow up on March 27,[redacted], to finalize the cancellation.

I have spent around 3 hours on the phone and computer trying to resolve the issue of not receiving my Windstream bundle bill, which is supposed to be automatically deducted from my account. This is my third email regarding this matter. During a recent call, the representative could not provide me with my bill amount and put me on hold for 30 minutes before I eventually hung up. This level of service is unacceptable. I have been a loyal customer of Dish for years and have never been late with payments. Seeing advertisements for Direct TV from Windstream is making me contemplate switching providers.

I encountered a sudden blue screen with a message stating "programming not authorized" on my Dish receiver. Following the instruction to unplug and plug it back in, I still faced the same issue after the reset. I wish to watch Newsmax and not just alternate channels. Additionally, I had a lengthy 1 hour and 48-minute hold time earlier today with Dish customer service.

I've been experiencing severe wind recently, and my TV screen has started displaying streaks flashing across it. The stronger the wind blows, the more the screen breaks up, and the audio drops out. I went outside to check the dish antenna and noticed it flexing and wobbling in the wind gusts. I started losing channels, and now I'm unable to get any channels, receiving a "no signal" message on the screen. I can still watch recorded programs, but I need a technician to realign the dish. Thank you.

I have been paying $10.99 monthly for Dish Protect for about 8 months. After having a new TV installed and paying $54 for the technician, I noticed an additional $89 charge on my credit card statement. Despite calling Dish daily for almost a month, I have yet to receive clarity on this charge. Due to a cyber attack, Dish's service is limited. I am unsure what the $89 charge is for and have been trying to cancel Dish Protect since February 24th to avoid further charges.

For the past 3 days, my service has been down. Despite calling and waiting on hold for over 2 hours without any answer, and sending multiple texts with no replies, I have received zero communication regarding the issue. Being a loyal customer for over 5 years, I am extremely disappointed at the lack of support during this time. To make matters worse, I continue to receive payment reminders for a service that is currently unavailable, without any explanation. This situation has caused distress, especially for my 7- and 8-year-old grandkids who rely on the service for entertainment. As a disabled individual, TV is my main source of enjoyment, and not having it has greatly impacted me. I urgently need someone to reach out to me with a resolution or provide a refund promptly.

I recently received a letter from Dish stating that they have added a $10.99 charge to my monthly bill for an add-on service called Dish Protect Silver, which I did not sign up for. The letter informing me of this change was dated 3/13/23. I have attempted multiple times to contact Dish by phone to resolve this issue before it is charged to my account on March 28th. However, my wait times have been excessively long. When I called, I was informed of an 80-minute wait time, which is unacceptable. On a different day and time, I was told the wait time was 42 minutes. Unfortunately, even after waiting over 42 minutes, I had to hang up. I find it frustrating to have to wait indefinitely to speak with a representative. I would appreciate any assistance you can provide regarding this matter. Thank you, Verlie Anne Turknett

I received a $10 late fee due to the site being hacked, preventing me from paying online. I paid the overdue amount of $92.09 yesterday upon receiving the email and paper bill. As I couldn't pay on time due to the company's issue, I request the late fee be waived. I wish to terminate my service with Dish due to the persistent signal loss for the past four months. Despite multiple attempts with online technicians and service visits to my home, the issue continues to interrupt the programs we watch.

I have been trying to reach Dish TV for the past two weeks but have not received any help. I want to cancel my contract with Dish due to the following reasons: 1. Within 20 days of installation, I have had four technicians visit my house for poor quality viewing and disruptions. The last technician advised me to cancel, and I agreed. 2. I have to reboot the system at least twice a day due to freezing screens or lost connections. 3. I was promised all local channels but do not receive ABC. 4. The speech sound does not sync with the actors' lip movements. Following the advice of the fourth technician, I contacted Customer Service and spoke with Claire (7SV) on March 8th. She asked me to call back on 3/18 to complete the disconnection process, but I have not been successful. I have already disconnected the equipment and am waiting for instructions on where to return it. I have reached out to Discover Card regarding this issue and will not authorize any further charges from Dish. Please contact me at [redacted] or [redacted], or [redacted] Thank you. Sincerely, Ed G. 3/21/23

I recently received an email notifying me that my cable rate has increased from $57.73 to $77.73. However, I have always utilized "Auto Pay" to manage my payments, and yet I received a bill from Dish indicating that I am no longer enrolled in Auto Pay. As an 83-year-old on a fixed income, I cannot afford this rate hike, especially since I rely on Social Security. I am confused about these changes and would appreciate if there is a senior program available to assist me. I do not have access to a computer, printer, or the internet. Television is my primary source of enjoyment, so any help you can provide would be greatly appreciated. Thank you for your assistance. - Carol F.

On 3/2, I had 3 TVs installed. Unfortunately, I didn't have service for a week and now only 1 TV is connected. I expected a credit for the service blackout but instead got a bill for $21.71 today. I'm frustrated as I can't reach customer service without paying $55 or get a technician to help. No one followed up to ensure everything was working smoothly. AT&T, at least, provided credits for service outages due to bad weather. As a new customer, this experience is disappointing, and I hope to resolve the issues soon.

I have been experiencing issues with my Dish Anywhere service for over a month now. Despite waiting on hold for hours, I have been unable to reach a customer service representative for assistance. The service disruption is affecting all 5 of the TVs in my home, as they keep cutting off in the middle of programs to reboot. If this problem persists, I may have to consider discontinuing my payments and switching to Direct. I am extremely dissatisfied with the lack of response from your company and urge you to address this matter promptly. You can contact me at [redacted] or [redacted].

I recently had DISH installed but haven't been able to access my local channels. I called customer service and was informed that they couldn't add the local channels immediately. They mentioned the possibility of doing so in a few days for an extra charge, which was not part of my original agreement. This is disappointing as I expected the local channels to be included in the package I signed up for. As a loyal customer, I find this service unacceptable and I hope to resolve this issue promptly.

I attempted to pay my bill online, but the website was down, so it advised customers not to worry about payment. After waiting for my bill, I received it yesterday only to find I was charged an extra $10.00, which upset me. I tried to pay over the phone, but was also discouraged from doing so because of a security issue on the website. I have now received notices on TV and in the mail, and I plan to pay the total amount of $[redacted].88.

I received a paper statement from Dish this month assuming my credit card would be automatically charged, as it has been for a year. The bill of $98.85, due on March 17th, was surprising since I expected only a $20 increase. To resolve this issue, I need to discuss both the payment method and the unexpected price hike with a representative.