DISH Customer Service Issues

We recently received a notice that our bill will increase by $10.53 a month, which amounts to $[redacted].36 a year. Considering we only watch around 20 channels, we are unsure if this price hike is justified. As senior citizens on a fixed income, the additional cost is a concern for us. We are contemplating switching to Spectrum cable or reverting to a rooftop antenna as alternatives. The long wait times when calling customer service are also frustrating, especially without the option for a callback. We appreciate any assistance you can provide in resolving this matter.

I had an installation scheduled today between 8-12, but no one showed up or called to cancel. I tried calling various numbers but had to wait nearly an hour each time. I have decided to cancel all installation orders with this company due to this poor experience. I am now considering switching to DirectTV instead.

I am experiencing two separate issues with my Dish network system. Firstly, I am having trouble with the Joey in the dining room area. It does not connect to the TV unless I reset it multiple times or disconnect the back connection to jump-start it. The TV screen remains dark frequently, and I am unsure why this problem persists. Secondly, the Joey in Bedroom 2, which is paired with the receiver in the living room, is now connected to a new LG Smart TV. I am encountering difficulties programming it to recognize the correct receiver on the DVR. I have attempted to find Joey programming options but lack the technical expertise to make the necessary changes. I sought advice from the Best Buy Geek Squad, who recommended connecting the Dish before their visit in case the Joeys are outdated. I would appreciate any assistance or guidance you can provide in resolving these issues. Thank you.

Upon installing the Hopper system, I discovered it only functions on two TVs, leaving my granddaughter's TV without a signal. Previously, I could enjoy signals in all rooms with my old equipment. I am dissatisfied with this new system and seek guidance on how to enable functionality on all my TVs. I regret making this switch now. Despite my numerous calls for assistance over the past few weeks, the long wait times due to high call volumes have made it impossible to receive help. I am disappointed with both the inadequate system and the poor level of customer service I have encountered.

Account # [redacted][redacted]: I believe my payments have increased without notice. I noticed this a few days ago and attempted to discuss it, but the system was down. I spoke to an agent recently, but they couldn't assist due to technical issues. The increased charge of about $60 is being debited from my checking account, and I cannot afford this unexpected fee. I am worried because the next payment is due on the 25th of this month. Please contact me urgently, as I have been on hold for over 45 minutes. If this matter is not resolved promptly, I may have to consider canceling my service.

On March 10, [redacted], I spoke with an agent to cancel my Dish [redacted]. Despite the agent stating their systems were down, they assured me the cancellation would be noted for the 10th. However, I am still receiving Dish services and have been charged for an additional month, including an extra $30 for channels I did not request. Furthermore, I have yet to receive the $[redacted] Dish card promised for signing up with the service. Numerous attempts to contact support have resulted in long wait times, being transferred between departments, placed on hold, and ultimately getting disconnected.

I recently reached out to Dish Repl last week to cancel my service due to having to care for my mother in another state. I renewed my contract about three weeks ago but requested a deactivation on 03/01/23. I have been a loyal customer without any missed payments for many years. Can you please cancel my recent contract renewal and provide me with a box for returning the equipment? Thank you for your assistance.

I am Darold Johnson Jr. I have been trying to reach Customer Service for over a month with no success. Dish visited my home and removed the Joey and control. I am requesting Dish to send me a box so I can return the equipment. I would also like to downgrade my service to basic and remove local channels, as I now only have 1 TV. After unintentionally watching the Super Bowl in Spanish, despite not speaking Spanish, I considered canceling my Dish service. Please send the return box to 1 Darold Johnson Jr, [redacted] Club House Way #1, Billings, Montana [redacted].

I recently upgraded my bedroom TV to one with built-in Roku. While I've successfully set it up for streaming, I'm having trouble connecting it to my Dish satellite. The previous TV didn't require a box and I used a smart DVD player for Netflix. I decided on the change for convenience, but now, I'm struggling to connect the dish satellite. I tried using the upstairs box, but it didn't work. I suspect the connection I'm using may not be activated since there wasn't a box before. Can I request a work order for assistance, or will this be resolved over the phone? Thank you.

I have been experiencing ongoing issues with my TV signal through Dish Network. The signal goes from no signal to partial signal and switches between standard and high definition. I have to unplug my receiver several times daily to watch TV. Their message states they are aware of the problem and advise against calling unless it persists for over 2 hours. This situation is frustrating as a new customer to Dish Network. Despite prompt deductions from my checking account, I am dissatisfied with the service. Following a possible hack, reaching customer service now takes over an hour. Since starting with Dish in January, I have not received any bills or documents detailing my package, bill, or due date. It seems that the company is primarily concerned with payments. I am considering returning their equipment and seeking services elsewhere, contemplating involving the Better Business Bureau.

We rented the movie "Otto" and managed to watch part of it yesterday around 8 PM CST. We planned to finish it tonight, but unfortunately, it had expired over 24 hours early. This is the second time this issue has occurred. Initially, we thought it was due to a rainstorm. However, my wife, who has had two surgeries, cannot stay awake for the entire movie, which is why we intended to watch it tonight, considering the 48-hour limit expiring tomorrow at 8 PM. Could you please make "Otto" available to us again?

I used the Get Human service where a robot waits on hold for me, and when you called me back, I answered only to have 2 robots talking simultaneously, giving conflicting information. Confused, I followed the prompt to press 1, but then you abruptly ended the call, claiming I didn't respond. Dealing with Dish Network has been incredibly frustrating; it seems like every interaction has been flawed. I'm about to attempt calling again in the hopes of speaking to a helpful representative.

I was informed on Tuesday that my cable service would be restored, but it remains disconnected. My name is Donald Tomlinson, and my phone number is [redacted]. I reside at [redacted] County Road [redacted], Oxford, Florida, [redacted]. Despite attempting to pay my bill this month unsuccessfully for two weeks, my service is still off. I was promised my service would be back on three days ago. I have decided to cancel my subscription as I am dissatisfied and will not consider using this service again. Kindly send me the necessary boxes to return your equipment, and I request a refund of my $[redacted] deposit. I have been a loyal customer for five years and have always been punctual with payments. I hope for a prompt resolution, and if not, please arrange for the return of your equipment and refund my deposit. Thank you.

As long-standing Dish customers who are now retired, my recent bill reflecting a $50 increase per month is causing financial strain on our reduced income. I kindly request assistance in maintaining our bill at its previous rate, or as close to it as possible. Exploring different package options may be a solution. If unable to accommodate this request, we may need to consider switching providers, a step we wish to avoid. Your prompt attention to this matter is appreciated. Thank you, Bobby K.

I have been trying to get in touch with Dish for three weeks now. I recently signed up for a new service and need to cancel with them. Despite sending a letter to cancel and having the equipment ready for return, I have not had any response from them, and I keep receiving bills. It has been frustrating as the wait time on their phone lines is over 80 minutes. Please contact me at [redacted] or email me at [redacted] with instructions on how to proceed. I need a good phone number that connects me to a live person who can help resolve this issue promptly.

I have a Dish Network Hopper Duo with a 54.1 remote and a Sony KD65X80K TV. Initially, I successfully paired the Dish remote as a universal remote and it worked. However, I am now facing issues as it only partially functions. I can adjust the volume and mute, but changing channels is no longer possible. I am unsure if there have been any changes in the remote settings causing this problem or if the remote itself is malfunctioning. Any advice on resolving this issue would be greatly appreciated.

I have been trying to seek assistance for a month now, but today has been a nightmare. I've decided to stop all services due to the extremely poor customer service I have received. Surprisingly, the boxes I have been paying for all these years are not even in your records according to your experts. I would like to schedule an appointment for your team to collect your equipment. No further payments will be made. For validation, please contact me at [redacted]. I am very disappointed and will be sharing this bad experience whenever possible. Have a great day. Thank you.

I set up an electronic monthly payment with DISH in February when I added [redacted] channels with Aldo. I provided all necessary payment details for my credit card. Despite this, I received a bill today claiming I missed last month's payment and am being charged a $10 late fee. This situation is unacceptable. We had issues with two out of three TVs not working due to a hack, which a technician fixed this morning. Everything is now working as it should. We request the late fee to be waived, and no negative report sent to credit agencies since we were not late due to autopay.

Account Number: 8[redacted] 7[redacted]. On February 19th, I switched to the Welcome Pack service after an agent sent me a new receiver to replace my old one that was broken. Despite receiving the new receiver promptly, I couldn't activate it due to system issues, leaving me without TV for a month. I attempted to call for help but was unsuccessful. Having gone without TV, I've decided I no longer require DISH service. I'd like to return the new receiver and discontinue my service without charge as I've been unable to watch any television during this period.

I am looking to close my account after unsuccessfully receiving Superbowl coverage for the second year in a row due to your inability to negotiate with the Fox network. Waiting over an hour to speak with a representative is unacceptable. The constant issues with Superbowl coverage have led me to believe that your services are not worth the $85.50 fee. Please cancel my service and send me a final bill.