DISH Customer Service Issues

I kindly request that my bill be reduced back to $71, as it has been for some time. Being a senior citizen, the current charges of $[redacted] and $[redacted].99 pending in my bank account are unmanageable. The TV service isn't providing much value either. I have spoken to Mark at Humana, and he advised me to contact Dish about an overdue bill, which is confusing as I have always paid on time via automatic bank deductions. If this matter is not resolved, I may have to consider canceling my service.

I am having trouble locating the items shown in the picture that are supposed to be outside for the return of my Hopper. I believe they may be on the roof, but as an 81-year-old unable to climb ladders, I cannot reach them. Living alone and without assistance, I am unsure if I should send back the Hopper by itself. I require the technician who installed it to retrieve it. Given my recent hospitalization at the Trauma Center in Myrtle Beach, where I just returned home from last Wednesday, I hope for a prompt resolution without any additional charges. I have previously reached out with no response.

There is no ABC as promised in my contract. Additionally, I lose broadband every day which requires me to reboot the system in the middle of my programs daily. I am repeatedly receiving a message asking me to reboot or contact customer service, but I am unable to reach anyone for help. This issue has been occurring every day since I signed up for the service. The lack of ABC channel access, frequent system reboots, and unresponsive customer service are extremely disappointing. If I do not start receiving the ABC channel as per our agreement soon, I will have to cancel my service.

I have been struggling with a DISH PACKAGE issue for over two months now. I am having trouble using the remote to access the sports channels I signed up for and I am unable to figure out how to stream movies. I was promised free movies, two Hoppers, three months of premium channels, and a FREE VOICE REMOTE that does not work. I have not received the $[redacted] Dish Gift Card either. Recently, I have been getting messages about not being connected to the internet, which was not explained to me when I signed up. I find it challenging to navigate the different buttons on the remote and the services I am paying for are not bringing me any enjoyment. I am frustrated and considering canceling my Dish cable service due to these ongoing issues. I do not have an email account, so please contact me via phone only.

Hello, My service got turned off in Seneca, Missouri on January 1st. When I called, a representative advised me to take my equipment with me. However, my remote was outdated, and I had to wait for a new one to be ordered. Despite my CBT account being canceled in Seneca, payments were still being deducted. As a result, I had to pay my Dish bill separately, leading to double charges and now overdraft fees. I have been a loyal customer for years and expect a refund for the erroneous charges and the $30 fee. Kindly refund the money to my CBT account promptly to avoid further issues. Thank you.

After a recent storm, a tree limb hit the reflector of my dish causing the alignment to be severely off. I am currently only able to receive one channel. The dish was poorly installed with self-threading sheet metal screws instead of lag bolts, no service loops on the RG-6 cable, and it was not properly secured. Additionally, a 3-way splitter and triplexer were installed behind the hopper. As a long-time customer of nearly 20 years, I would appreciate a technician to come and properly remount and align the dish. Thank you for your assistance in resolving this issue.

I have been trying to redeem coupons for movies that expire on April 6th. Due to current communication issues, I kindly request assistance in securing the following films: 1) 80 for Brady, 2) Magic Mikes Last Dance, 3) Woman Talking, 4) Plane, and 5) Bullet Train. Despite the challenges you are facing, I believe customers should still be able to rent movies. As a longtime customer, I have never encountered this situation before. I hope for a prompt response confirming the availability of these movies. Thank you, Patricia K.

The faulty equipment was replaced today, but I am still waiting for it to be activated. Being a loyal customer, I value your service and would like the new unit to be activated promptly. The receiver ID is [redacted]-15 and the smart card number is S[redacted]-28. If immediate activation is not possible, kindly inform me of the expected timeline to resume my service. Thank you, Linda Leffler.

For the past two days, my receiver activation has been paused since 12 pm on Tuesday. It's now Wednesday night, March 8, [redacted], and my receiver still isn't activated. This means I can't use my TV or cell phone properly. Even after a technician came out on Tuesday, the service remains offline. Tech support tells me I have to wait for my account to be activated somewhere. In the meantime, I'm still being charged for a service I can't use. Previously, my first Hopper was faulty and took about 6 days to fix. This ongoing situation is frustrating, and I'm considering canceling my service altogether due to the lack of service.

I canceled my dish service on 12-11-[redacted]. Despite being paid in full with a zero balance, I am still receiving past due bills. My account was deactivated on 12-11-22. Recently, a customer service representative claimed my account was past due and going to collections, which is incorrect. I explained that my account was closed on 12-5-22 and fully paid through 12-22-[redacted]. Since 2-22-23, I cannot reach customer service due to service issues. I urge for the collection action to cease as my account is closed. Dish must rectify this situation promptly as they are responsible. - Pam S.

We are experiencing sound issues with our TV through Dish services. Our TV is functioning properly with DVDs, indicating that the problem lies with the Dish connection. We have contacted customer service since Tuesday, March 7th, and despite daily promises of a technician visit, no one has arrived nor have we received any notifications of cancellations. The lack of communication regarding technician visits has caused frustration as we rearrange our schedules to accommodate them. It would be greatly appreciated if we could receive timely updates on technician visits. We value our service with Dish.

I've noticed an issue with my current bill being higher than expected for the service I'm receiving. Initially, I considered canceling, but I decided to reach out first. During the installation at my house, the technician recommended purchasing $[redacted] worth of WiFi equipment and mentioned that the password would be the WiFi name, which turned out not to be the case. Furthermore, he suggested using the Pandora app instead of Roku for streaming music. However, we've been experiencing interruptions like music stopping, skipping, and unwanted ads despite paying to avoid them. I would appreciate any assistance you could provide to resolve these issues.

I've been trying to settle my bill online amid Dish's technical problems. The website requests my account number, typically on the monthly statement. However, I haven't received paper statements lately, so I don't have my account number. I called this morning, but after an hour on hold, I had to hang up. Could you please provide me with my account number so I can pay my bill promptly? Diane O. at [redacted] Spurlock Way in Sacramento, CA [redacted]

I recently experienced a frustrating issue with my replacement receiver from DISH. Initially told it would take four hours to re-program, it has now been over thirty hours with no progress. Despite reaching out to the support team, providing all necessary receiver and smart card information, there has been no resolution. When attempting to contact tech support, I was transferred multiple times and left on hold for over an hour without any assistance. This level of service is unacceptable and reflects poorly on DISH. Considering switching to a competitor due to the lack of support provided. - Scott A. F., CPA Address: [redacted] S Leaning Tower Avenue, Meridian, ID [redacted] Email: [redacted] Phone: [redacted]

I require my 16-digit account number to settle my bill. This automated call system is frustrating. It appears Dish is not interested in receiving payment, hinting at it being free. I have been on hold for over 45 minutes, which is unusually long for customer service. I have been a loyal Dish customer for over 20 years and this experience is making me consider switching to a different provider. Please send my 16-digit account number to me at [redacted] Thank you. Billing address: 109B Mallory Lane South Charleston, WV [redacted]

I received new receiver boxes and remote controls yesterday, but our TV service is still not working. We were promised a 2-hour downtime for the upgrade, but it's been over 24 hours. I need the receivers activated promptly to resume normal viewing. I'm confused why DISH proceeded with the upgrade if it would result in a loss of service. Is any compensation offered for this inconvenience? I previously waited 2 hours to discuss this, only to be told service would resume in 30 minutes, which did not happen. Now, after 48 minutes on hold, I anticipate another lengthy wait. This level of customer service is disappointing. - J. A.

I'm having trouble with the system again. This is the third time I've encountered this issue. Yesterday, I had upgraded receivers installed, but after 24 hours, they are still inactive, leaving me without TV, which is highly inconvenient. Could you please activate them now? I'm also curious about what compensation we can expect for this inconvenience. I'd appreciate some insight into why these services were scheduled if they would cause delays for customers like me. Thank you. - Janice A.

I signed up for Dish over a year ago, but encountered numerous issues with the service. While I was dealing with these issues, I fell ill and had to be hospitalized four times in [redacted]. During this time, a technician visited and helped me put my account on hold. However, I recently received a letter informing me that the service will be restored this month. Currently, I solely rely on Netflix, YouTube, and a firestick for my television needs, alongside using the internet with a $30 government credit. My health has deteriorated to the point where I am unable to work even part-time, and most of my bills are now overdue. Given my financial situation, I cannot afford the Dish service. I urgently need to have it canceled entirely. How can I proceed with this request? Thank you.

I would like to cancel my service and settle my final bill. I have attempted to reach customer service by phone daily this week, but have been unsuccessful. Upon connecting to live chat, I was directed to an 'expert technician' who requested my credit card details before assisting me, which raised concerns as this information should already be on file for bill payments. The account is under the name of J. Moreland at [redacted] Bell Hill Road, Cobden, IL [redacted], and M. Moreland also has account access. My contact number is [redacted]. I do not possess an account number as I typically pay via phone using my debit card details. It is puzzling why this information is necessary to speak with someone to finalize my cancellation and settle my balance. I would appreciate a phone call to facilitate the cancellation process and payment.

My name is Lanny Brown, and our service address is [redacted] Hucknall Drive, Fairhope, Alabama. I canceled my service in January this year. We returned the equipment in February, received by Dish on February 15. The UPS tracking number is 1Z4039F[redacted]7. We are still waiting for the refund and it has been difficult trying to resolve this issue. Today, I am ending my efforts to resolve this matter. If the refund is not processed by Friday, March 17, I will contact the Better Business Bureau. If this is not within your responsibilities, please forward this to the appropriate person. I have reached my limit!