DISH Customer Service Issues

When will MeTV be reinstated? It has been approximately a month without access to one of my favorite channels. With a monthly payment of $[redacted], it is disheartening to miss out on content I enjoy. While I understand this may not be as crucial as major networks like ABC or ESPN, MeTV offers a variety of beloved classic shows. This recurring issue of channels disappearing during contract negotiations is frustrating. It would be beneficial to address these contract matters proactively to prevent service interruptions. I hope to see MeTV back on my channel lineup soon to enhance my viewing experience. Thank you.

I have been trying to cancel my account, but after numerous phone calls and being transferred multiple times, I am still no closer to a resolution. The support person I spoke with seemed unaware of my situation, interrupted me constantly, and did not listen to my request. Despite waiting on hold for thirty minutes to be transferred, the next representative only offered to pause my account for $5 a month. I have wasted two days speaking with unhelpful and rude individuals who do not care about resolving my issue. I hope someone can assist me in closing my account promptly, as this experience has been incredibly frustrating and disappointing.

I switched to the new equipment in mid-December. The technician suggested I get the Over The Air antenna, and after reaching out to a Dish service representative, the issue was supposedly fixed a couple of weeks ago. However, the problem persists. My stations freeze and lose sound regardless of what I watch, happening numerous times throughout the day. After 21 years as a customer, my old equipment never had these issues. This new hopper equipment from Dish Network is subpar. If the ongoing problem is not resolved, I will have to cancel my subscription. Another provider would likely appreciate my business, especially considering my dissatisfaction with the current service.

I recently became a new customer of TP Dish on February 11th. I was initially quoted $[redacted] for the monthly service, including local programming, during a phone call with a representative and as stated in an internet advertisement. However, when the service began, local programming was not included as promised. After contacting customer service, I was informed that I needed to pay an additional $12 for local programming, with reassurance that this charge would be removed once the recorded phone conversation was reviewed. Despite this, I have not received a follow-up call regarding the charge removal. Currently, the internet ad indicates that free local programming is included in the service. Therefore, I kindly request that the $12 charge for local programming be removed, so my bill aligns with the agreed-upon $[redacted]. I appreciate being a DISH customer and am satisfied with the service provided by the DISH technicians. Thank you for your assistance.

I had DISH TV installed on 2/20/23, and later called 1 [redacted] to speak with Allie regarding canceling my service due to financial reasons and switching back to Spectrum. Allie agreed to cancel and mentioned she would send contract information and confirmation of cancellation by mail. She assured me it was acceptable since I canceled within 24 hours. Allie also promised to send shipping boxes and labels for me to return the equipment to UPS Store. After being transferred to Stephanie, she stated my services would be disconnected within 1 hour. Despite these assurances, I have not received the shipping materials and have struggled to reach a live representative all week to facilitate the return of the equipment. To make matters worse, I received a bill notice dated 2/25/23, indicating they plan to deduct $92.44 from my autopay on 3/7/23.

We have been loyal Dish and DirecTV customers for approximately 30 years. We currently pay $[redacted].00 per month and are satisfied with the package selection. However, a few months ago, channels like NASCAR, Super Bowl, and local channels were unexpectedly removed. We rely on these channels but are unable to afford additional streaming costs due to using our phones as hotspots with a limited data plan. We are hesitant to pay extra and are exploring other options if this issue cannot be resolved without any additional charges.

I reached out to Dish regarding our account. They instructed us to pay $[redacted].70 and $[redacted].04 on 1/05. Subsequently, I was informed that the next charge wouldn't be due until 3/04. However, now Dish claims I am late with my payment. I have faced issues with Dish for a while now, and I urge the billing department to align their communication. I provided them with the account number to process payments from my account instead of my husband's. I clarified all of this during our conversation, but it seems there is a misunderstanding. Please contact me at [redacted]. I am Mary Lou Gauci, responsible for all bill payments, and I am confused by the current situation.

I have been experiencing issues since the beginning with communication problems persisting. I received a new Hopper from Customer Service around 2/21, but faced installation difficulties for both the Hopper and Joey. Since then, no service has been available up to the present date, 3/1. I have decided to switch from Dish TV to Infinity and will terminate my Dish service on 3/3 to transition to Comcast on the same date. I will ensure payment is made for service through 3/3/23. Please provide guidance on how to return the Hoppers and Joey devices. The lack of communication has been incredibly frustrating, despite multiple attempts via various telephone numbers and online resources. Donald A. Simon 9 Regatta Way Napa, CA [redacted] Mailing Address: PO Box [redacted], Napa, CA [redacted] Phone: [redacted] Email: [redacted] March 1, [redacted]

I have not been able to reach anyone at Dish. Every time I reach out, I am assured that there are no issues with my service, which is not true. It is frustrating that my concerns are being ignored. I can't even leave a voicemail. This lack of communication is disappointing. I sought help from friends, but they were unable to assist. It is frustrating when my equipment is not functioning, and all I receive is unhelpful responses. Therefore, I have decided to cancel my service with Dish as of March 5, [redacted]. Despite being a long-time customer, I am appalled by the lack of customer care. I will be sharing my negative experience with various organizations in hopes of improving customer service. It is essential for customers to feel heard. I am open to Dish reaching out to address these issues. I intend to discuss this matter with the facility manager and share my dissatisfaction with others. Sincerely, P. von Gottfried.

I am seeking assistance regarding a recent payment I made for $[redacted] to a person named Mark at [redacted]-33-[redacted]. I initially considered cancelling my Dish service due to receiving an email stating that the new bill amount would be $[redacted] per month. However, I then opted to keep the service. Upon contacting Mark again, he indicated I needed to pay $[redacted] for installation, although I did not receive any installation services as my TV remains the same. Additionally, I was informed that on March 3rd, I will be required to pay an additional $86.

I am frustrated with the recent service interruption we experienced with Dish Network. We missed a payment due to canceling the auto-pay at the end of January, not realizing it was not applied. Despite promptly sending in the payment once we noticed, our service was inexplicably cut off on February 25th. While trying to contact Dish Network, the generic "internal problems" message did not suffice, especially when our nearby friends had functional service. We are considering terminating our contract after this incident. Can you provide clarity on the actual "internal problem" causing the service disruption and consider improving negotiations with NBC to honor our contract? We also await a response from a prior message sent. We demand immediate restoration of our service and a credit on our next bill for the downtime endured. We refuse to pay for issues stemming from your internal problems.

I've experienced issues with on-demand services repeatedly this week. I'm frustrated because I haven't been able to reach anyone at DISH for over a week. I can't even rent or buy a movie, and the service has been down for a while. Despite paying my cable bill this morning, I've had no assistance due to the system problems. I've not been able to get any help. I'm requesting someone from DISH to contact me since they already have my phone number. I believe I deserve a discount for all the inconvenience, although I've already paid my bill today. Please respond promptly as I need these issues resolved. Thank you.

I am having trouble reaching customer service! Could you contact me at [redacted] as soon as possible? Despite experiencing bad weather yesterday, we still had access to dish services. However, service has been out today. I checked the message you sent and it indicated no issues, but I am experiencing problems and need assistance. I am unable to log in to my account. You were aware of the issue on February 27th, and it is now 3/3. This problem should have been resolved by now. Please reach out to me at the phone number provided. Thank you.

For the past week, my TV has been experiencing freezing issues with the picture and sound. Despite trying the suggested troubleshooting steps, the problem persists. During an online chat, I was directed to a professional tech who offered a one-time service for $1 and a monthly service for $45, on top of the $10 monthly fee I'm already paying. I am not willing to pay more for additional services. I am seeking assistance from Dish to either guide me over the phone on fixing the issue or sending someone to resolve it in person. If Dish is unable to assist, I may need to switch to another cable service provider.

I have had seven appointments with technicians since September [redacted]. Most recently, on February 20, three technicians spent five hours at my home. I have invested in four new Wi-Fi boosters, a new dish control box, and new cables, including drilling a hole in the wall for new cables. Despite all this, one room still has no TV signal and another has intermittent service. I have tried contacting the phone service line to schedule another appointment without success. Please assist me in arranging another technician visit. Thank you, Dr. Kerry Anderson.

Our television is not working with Dish Network. I spoke with a representative who said they would fix the issue, but I haven't been able to reach anyone since. We tried unplugging the box for 30 minutes, but that didn't solve the problem. This seems to be an issue on your end. Could you please contact me at [redacted]-[redacted]-9 [redacted]? The account is under Dollie Mastin at [redacted] Melvin Lane, Millers Creek, NC [redacted]. The only channel we can access is [redacted]. I would appreciate an update on the situation.

I recently moved to another state about 3 months ago and had my Dish service turned off before leaving. However, I was billed for an additional month even though I no longer live at that residence. I spoke to a representative who assured me I didn't owe anything. I need the refunded amount credited back to my account at CBT as I am currently overdrawn and incurring fees. It is frustrating to be charged for a service in two different states, especially after the service was discontinued as of January 1st. I hope this matter can be resolved promptly. Thank you. - S. Mandrell

I recently moved from Seneca, Missouri at the beginning of January. I contacted Dish to arrange for the service to be disconnected, and the representative kindly scheduled it for the first of the month. I also requested the "senior package" for my new location. However, when the technician arrived, they informed me that my equipment was outdated and needed a new remote. I was still billed for another month of service in Missouri after I had already moved. This caused an overdraft in my CBT account, along with a $30 fee. I have been a loyal Dish customer for years and have never missed a payment. I would appreciate it if the charges could be reversed and the $30 fee refunded. I prefer to only pay for the service at my current address. Thank you.

I received an email informing me that my Dish bill would be $[redacted] a month. When I called the customer service number, they mentioned a $1.89 balance and offered me a $28 discount if I didn't cancel. Despite this, $71 was charged to my bank account, and now I am being billed $86 monthly. I am considering canceling as I don't believe I should have been charged the $[redacted] mentioned. They have my routing and checking account numbers for a pending check. I think the bill should go back to $71 as before, and I should receive a refund of $[redacted] for the alleged overdue payment. I have always paid on time and was planning to add internet to my plan if treated fairly. Please assist in resolving this issue, as I might cancel when my contract ends in 2 months. Thank you, K Bell [redacted].

I recently checked my bank transactions and noticed a charge of $[redacted].99 labeled as payable to cable and internet, but there is no mention of Dish. This was unexpected and confusing for me. Additionally, there is a pending check of $[redacted]. I spoke with Mark and would prefer not to communicate with them further regarding Dish calls, as I did not order services from them. I believe the charge should reflect Dish as that is the service I am subscribed to. Can you please assist me in resolving this matter?