DISH Customer Service Issues

I am disappointed by the errors in the TV guide descriptions, which have transitioned from inaccurate movie summaries to now showing incorrect years for films aired on Dish. This ongoing issue demonstrates a lack of professionalism and work ethic in whoever is responsible for these descriptions. Today alone, I spotted over 20 movies with incorrect years listed from 6:15 am to 10:25 am. This consistent problem raises concerns about the performance and dedication of the staff involved, ultimately reflecting poorly on Dish. If this issue persists, I am considering reaching out to local newspapers to amplify the complaints. The deliberate misrepresentation of years makes it hard to trust the accuracy of the movie listings. This pattern of behavior may be a result of spite towards previous feedback about movie summaries. These questionable practices need addressing to uphold trust with customers and production companies. Best regards, J. Sievers

My name is Jack A. (Account under Dana A.) residing at [redacted] Pine Mountain Road, Heavener, Oklahoma [redacted]. Account Number: [redacted][redacted]. I have been in touch with Dish several times regarding an ongoing issue, but unfortunately, it remains unresolved. On 4/21/22, I suffered a stroke, followed by surgery on 4/03/22. On 4/06/22, I contacted Windstream (my phone company) to discontinue Dish Network services. Windstream directed me to call Dish directly. After a 45-minute call with a Dish representative, I was assured my account would be canceled, relieving me of payment obligations through Windstream due to my financial challenges while being unable to work after my medical procedures. To my dismay, come June, Windstream attempted to bill me for Dish services still. After another call to Dish, the representative paused my account but could not eliminate the past charges on Windstream's end as promised. Subsequently, Windstream informed me on 6/22/22 that I owed two months' worth of Dish bills despite my efforts to cancel. Windstream advised me to handle this matter directly with Dish. My recent call to Dish resulted in futile efforts due to communication barriers and inefficiency in resolving the issue. As a loyal customer since the Echo Star days, I had hoped to resume services with Dish in the future; however, the lack of adequate customer support has left me disappointed and considering other options for my television services.

I have been without a phone for over a month now. During this time, my bank account has been charged for products I have not received. I am currently on my second temporary card for my checking account and hope to receive a new permanent card soon. I have experienced issues with my Dish TV as well, only receiving sound and no picture. My son sent me a new TV, but I need assistance setting it up with my Dish Network. Meanwhile, my Dish service has been shut down. After a recent power outage, my HughesNet internet and old phone number, ending in [redacted], are out of service since July 15. I am interested in your internet service to quickly get back online and would like to inquire about your fees. My new phone is a cellular phone, and my current number, with area code [redacted], will remain the same. I value prompt assistance as a loyal paying customer with a good credit history.

I canceled my service on 7/25/22 and received an email stating my pro-rated amount was $55.24. I made the payment through PayPal after canceling auto pay. However, when I called to arrange the return of the equipment, I was told I owed over $[redacted]. It seems that my final payment may have reopened my account and added charges back on. After discussing with a customer service representative and then a specialist, it was confirmed that I did not owe any further payments. Now, I am receiving a bill for $[redacted].06, set to be withdrawn from my credit card tomorrow through "AutoPay." I have already returned the equipment, and I am concerned about the impending charge to my credit card.

After conducting a recent re-scan of local stations in late July, I discovered that my VIP [redacted] receiver no longer displayed the program guide information for two local PBS stations, KQED and KCRB. While stations like CBS, NBC, and ABC remained accurate, these two channels were missing program details, despite being available for over two years. Following multiple calls to Dish technical support, I was advised to upgrade to a Hopper, which was installed on 7/26/22. However, even with the new equipment, the program guide information for KQED and KCRB did not show up as expected. Despite various interactions with Dish's technical team, the issue persisted, with explanations ranging from signal problems to missing data. Taking matters into my own hands, I contacted KQED's technical support, who investigated the signal and confirmed that the guide information was being transmitted correctly. They provided me with correspondence details in a PDF format, asserting that the problem did not originate from their end. As a regular user of the Dish VCR for recording shows, the absence of program guides has made it challenging to navigate our viewing schedule effectively. During my recent call to Dish to update my bill status from Hopper to a different plan, the agent named Matt assured me that he had initiated a ticket for this matter. Although past conversations with technical support hinted at escalating the issue, no actions were documented. I trust that by addressing this issue promptly, we can resume enjoying seamless TV viewing experiences. Thank you for your anticipated assistance. Warm regards, Patrick T. Dish account # [redacted]

Today, on 9/21/22, my local channels suddenly disappeared without any warning. I attempted to fix the issue by resetting my receiver, but when that failed, I reached out to DISH for support. Initially, the representative I spoke with appeared helpful. However, he informed me that my [redacted] receiver was outdated and required replacement with two new receivers. He then pressured me into agreeing to a 24-month commitment, disclosed only after my inquiry about potential penalties for leaving DISH. Feeling uneasy, I insisted that if committing to 24 months, my pricing should also remain consistent as per our existing month-to-month agreement. Despite DISH withdrawing payment on 9/20/22 based on our current arrangement, the removal of my local channels appears to violate our contract terms. Following the setup of an installation appointment, he explained a $22 monthly credit for 24 months, solely for the new receivers, not as a bill reduction. To secure the 24-month price guarantee, I requested assistance from the loyalty department, which he denied and instead suggested temporary channels as a solution. Frustrated, I opted to cancel the appointment and demanded access to these temporary channels. After an hour-long call, I felt compelled to threaten reporting his harassing behavior to DISH. All I seek is for my month-to-month agreement to be respected, reinstating my local channels without mandatory system upgrades that would ultimately incur additional expenses. Should an upgrade be necessary, I expect 24 months of complimentary equipment protection, permanent waiver of receiver fees, and price stability for the subsequent 24 months. I did not request this channel loss or upgrade, and despite past challenges with DISH losing channels annually and raising fees, I have remained a dedicated and prompt-paying customer.

For the past 3 months, whenever it rains and the sky gets cloudy and dark, I lose signal. Sometimes I can access lower channels, sometimes higher channels, but when it starts to “sprinkle,” no channels work at all. I believe the issue may be related to the strong winds from the NW, along with hail. I'm becoming frustrated with the service. Another significant problem is not being able to watch my baseball teams unless they are on TBS or Fox due to restrictions. I pay nearly $[redacted] a month for what feels like poor service and limited baseball coverage. Considering switching back to Direct TV. I have MLB, but blackouts apply. It's frustrating to visit friends and see the game that's blacked out for me on their TV because of provider agreements. Customer service should be prioritized in this era of changing viewing habits. I hope my feedback is considered, though I don't expect much to change. It's disappointing that satisfaction doesn't seem to drive the business anymore. Thanks for your attention, Brenda K.

Hello, I would like to cancel my Total Dish account. I live on a fixed income and other household payments have increased, making it difficult for me to afford this service right now. Due to a hurricane, the dish was blown off my roof, and I am unsure if it is damaged. It would be great if it could be reattached for when I am ready to reconnect in the future. Please cancel my account, even though I just made a recent payment. Thank you. - Martha K., [redacted] Berkelsy St, Englewood, FL. [redacted], [redacted], [redacted]

I subscribed to Dish to get A T & T Sports Net for Utah Jazz basketball games. They canceled the channel after I signed up. Although they reduced my bill by $20 for a year, they won't let me cancel without a fee. Now they're increasing my bill to $79. I am not opting to cancel and pay the fee. Thank you, Steve B.

I am experiencing an issue with my father's cable bill. The statement shows he is three months behind, but he has made all payments. There seems to be an error with Walmart. It's unfair for the bill to be $[redacted] when he was not late. The cable was shut off last night, and we switched to your service for better pricing. If this is not resolved, we will have to find another provider. It's important to rectify this situation promptly.

My name is Buck Barber, and I have been a DISH customer for a long time. My DISH ID is [redacted][redacted]. I live in Crozet, VA, just outside of Charlottesville, VA, and near the University of Virginia. My family enjoys sports, and we subscribe to MLB.TV for over $[redacted] per year. However, we are unable to watch the Nats or the O's due to blackout rules. Since MASN & MASN2 have been removed, I am unable to watch them on my TV. Recently, out-of-conference games for the University of Virginia on MASN are also blacked out. Despite checking, both Comcast (local cable provider) and Direct TV (your competitor) carry the MASN channels. After all this time with you, I am disappointed not to be able to access these channels. I hope to hear back from you soon. Thank you. - Buck Barber

In the past few weeks, I've experienced sound loss on multiple occasions with my Dish service. It seems some of my friends with Dish have faced similar issues. Sometimes, after the sound goes out, the picture freezes. When I contacted Dish customer service to inquire if this was an area-wide problem, I had difficulty understanding the representative assigned to my case. Despite scheduling a technician to investigate, I worried that if the issue didn't occur during the visit, it couldn't be resolved. Ultimately, I decided to cancel the appointment.

Good afternoon, my name is Peter Stingo. About three months ago, I purchased Dish Network service for my bedroom and living room for $[redacted].00 a month. Two months ago, the voice command feature on the living room receiver with the hopper stopped working, but the one in the bedroom still functions. Initially, they mentioned it would take 10 days to fix, then extended it to 20 days, and now it's been 2 to 4 weeks with no resolution. I am wondering why they can't switch the two receivers so I can have voice command restored. Thank you.

I would like to request the removal of the free movie channels currently included in my package. While I appreciate the thoughtful gesture of offering them for the holidays, many of the movies are rated R and contain sexually explicit content. This is concerning as my grandchildren are exposed to this material. I purposely did not select packages that include channels like HBO and Showtime to avoid this issue. As a long-time customer, I trust that this can be taken care of promptly. Thank you, Linda T.

On December 9th, I was watching TV when it suddenly displayed 'No Signal detected' with the input switched to HDMI1. I reached out to DISH customer service, but they have my old address on file from December [redacted]. Even though two DISH employees recently installed equipment at my current address after I moved, this information was not updated in their system. It has been a lengthy and frustrating process. Please contact me at [redacted].

I am disappointed that klkn, channel 8, my preferred local channel in Lincoln, Nebraska, was removed during negotiations with Standard Media. The subsequent six-dollar increase in my monthly bill is unjustifiable. Given the significant revenue at your disposal, I believe you have the capacity to negotiate a reasonable price, particularly for senior citizens like me. I am adamant about wanting klkn reinstated, and I am contemplating switching providers if this issue is not resolved promptly. Janet K. from Seward, Nebraska.

Hello, this is Gilbert P. Recently, I was contacted by a collection agent regarding equipment and a bill totaling over $[redacted]. I was unaware of this charge as my identity was stolen. Since I just moved here a few months ago, I noticed the equipment left by the person who stole my identity. I solely utilize Wi-Fi and fire sticks, so I cannot be held accountable for these unfamiliar charges. Kindly refrain from calling me further on this issue. Instead, please send me the necessary boxes so I can return the equipment to you promptly. Thank you.

On 12/20/22 at 8:10 AM, the signal was lost and I tried resetting the TV by remote, but kept getting error codes. After many calls, a technician came on 12/21/22. He moved the box outside the TV cabinet and got all the TVs working again. He mentioned the need to possibly hard wire the TV boxes as they might be too far from the Joey's. Despite my initial intention of going wireless for flexibility, I'm disappointed with the hard wiring suggestion. Interestingly, my brother-in-law nearby with Dish hasn't faced these issues. Although temporarily resolved, the problem recurred on 12/24/22 with error codes [redacted] and [redacted]. I've had to reset the TVs frequently, often needing to unplug the hopper. The issue seems to be happening more often. Considering a potential component failure, I'm open to scheduling another service call. The technicians have been helpful, but the problem persists with daily use of multiple TVs at home.

I signed up with Dish expecting to receive the promotional offer advertised, which included a 5-room hookup, all sports and local channels, a home telephone, premium channels, and a $[redacted] gift card for my current payment amount plus internet. However, I am only receiving one receiver and repeat programs for nearly $[redacted]. I am disappointed with the service provided. I would like this issue resolved promptly; otherwise, I will have to contact the Better Business Bureau. As a widow and elderly person, I am not pleased with feeling misled or deceived.

I contacted on Dec 15th, [redacted] to cancel my service. I experienced two significant hold times today totaling around 1 hour! During the cancellation call, I was informed my account could be suspended for my son to reinstate it in Nov [redacted] for his camper in hunting season. At that point, I verified my account was current and no further payments were required. However, $63.?? was unexpectedly withdrawn from my account yesterday, causing great frustration. All monthly fees were automatically deducted by Dish Network from my checking account. Despite promptly returning the equipment upon receiving the return box, additional charges were added by a service representative, leading to Dish claiming I am owed only about $20, which remains unpaid. I urge for the refund of the erroneously withdrawn funds and express my strong dissatisfaction with this entire experience. I regret to say I cannot endorse Dish to others; this ordeal has been a true nightmare. Judy C. [redacted] [redacted] W Main St. Fayetteville, Penna, [redacted]