DISH Customer Service Issues

I recently received two phone calls from individuals claiming to be representatives from Dish. The first call mentioned that the dish satellite needed to be moved to improve reception during inclement weather, requiring recalibration of our three boxes. The follow-up call came from a person named Sean in the technical service department offering a promotion for new equipment installation for free. However, he requested my social security number and credit card information to process a refundable charge of one dollar. I hesitated about providing credit card details over the phone, despite his assurances of security. He suggested calling a specific number for verification. This situation has left me feeling uneasy. I wonder if this was a valid call from Dish. If this promotion is legitimate, I am uncertain how to proceed without sharing personal information with unknown callers. -Sincerely, Paul Lund, a concerned Dish customer.

I'm experiencing difficulty with my remote control for my primary TV. Despite changing the batteries multiple times, it remains unresponsive unless I push hard. Contrarily, the remote for my secondary TV works perfectly. I attempted to chat for assistance previously, but encountered obstacles requiring membership I wish to avoid. How can I obtain a functional replacement remote? Thank you for your help.

Subject: Regarding Missing Channels on My Dish Network Subscription I've been a loyal Dish customer since around [redacted]. Recently, I've noticed several channels missing from my subscription. Channel [redacted] (Fox News) disappeared last night, along with others. Channels [redacted] and [redacted], as well as the NESN sports package and ESPN, have also vanished in the past. With the end of the MLB strike, access to baseball games is crucial to me. My wife, Ann Marie Callahan, contacted you and was informed that NESN is no longer available on Dish. If this is true, it's disappointing. As a customer who values reliable service, I urge Dish to address these missing channels promptly and restore them to my subscription. Please reach out to me at your earliest convenience to discuss the reinstatement of Fox channel [redacted], NESN on channel [redacted], and ESPN. I look forward to hearing from you. Thank you, Jim Tessitore 11 North Dewberry Lane, Rochester, NH, [redacted] Email: [redacted]

Dear Dish Customer Service, I have been a loyal customer since approximately [redacted], but I am disappointed with the recent disappearance of various channels I enjoy, such as Fox News Channel [redacted], channels [redacted] and [redacted], NESN sports package, and ESPN. My wife contacted customer service and was informed that NESN is no longer available on Dish, which, if true, is concerning as I, along with many other customers, rely on these channels. With the end of the MLB strike, the return of baseball is a highlight for me, but without access to essential channels, I may need to consider other providers. As a supposed leader in customer relations, I urge you to address these channel outages promptly to retain satisfied customers like myself. Sincerely, Jim T. 11 North Dewberry Lane Rochester, NH [redacted]

Subject: Channel Concerns and Request for Resolution Dear Dish Customer Service, I have been a loyal Dish customer since approximately [redacted]. Over the years, I have noticed several channels disappearing from my package, which is quite frustrating. Yesterday, I was watching Fox News on channel [redacted] when it suddenly disappeared, along with other channels. Furthermore, channels [redacted] and [redacted], which I have been following for years, also vanished some time ago. Additionally, I was disappointed when the NESN sports package and ESPN were no longer available. As a baseball fan, I was eagerly awaiting the end of the MLB strike, only to find out that NESN is no longer carried by Dish according to my wife's conversation with your representatives. This news is disheartening, as I, like many other Dish customers, may have to consider switching providers. Given Dish's reputation for great customer service, I request your assistance in restoring Fox channel [redacted], NESN channel [redacted], and ESPN to my package. Please address this matter promptly so that I can continue enjoying your services. Sincerely, Jim T.

I recently received a new Dish box after my previous one had an issue. However, the replacement box has brought about a new set of problems for me. As a loyal Dish customer for 15 years, I must say this is the most disappointing service experience I have encountered. I strongly desire to have my old box reinstated. The new remote, the 54, is incredibly frustrating to use, and the overall system seems poorly designed in terms of programming and remote functionality. I am searching for a comprehensive manual to guide me through all the functions of this new remote effectively. In the past, there was a detailed [redacted]-page manual that came with the box, which was very helpful. It is disheartening that this time I have to rely on trial and error to navigate the new system. I am extremely dissatisfied with this new box and am considering terminating my contract soon. I will not be recommending Dish to anyone and plan to advise my family and neighbors to explore other service providers.

I need help adding Paramount Plus app to my QN65Q80TAFXZ Smart TV and using the Dish TV remote to operate it. I can see Paramount Plus on the home screen, but it only works with the Samsung remote, not the Dish Network TV remote. I managed to get Fox Nation on another way and moved it to the home button, but I can't do the same with Paramount Plus. I'm looking to use the Dish TV remote for all apps in the Samsung home section. If this is possible, it would be great. Thank you, Joe M.

I am experiencing financial difficulties and can no longer afford my Dish bill. I initially signed a two-year contract last summer while staying with a friend to improve my credit and help entertain her kids. Even though I no longer reside there, I've been paying to maintain my credit. I am now unable to afford a service I do not use. The bank suggested I inform Dish about canceling my subscription for documentation purposes. As a single mother with two jobs, it is crucial for me to safeguard my credit. The technician attempted to install the service at my new place but faced signal issues due to trees. I apologize for not rescheduling. Perhaps we can arrange a reduced monthly payment plan. Your consideration is greatly appreciated. Thank you for your assistance. Sincerely, Holly

I have Dish TV, but I am unable to connect to Netflix. An error message prompts me to connect to broadband, but my Dish Hopper cannot link to the internet router. I'm uncertain where to input my internet details. This issue has persisted, with occasional unexplained resolutions, but now it has been nearly a year since I could access Netflix through Dish. Despite hiring a technician who was unsuccessful, I have been paying for a service I cannot use with Netflix or Prime Video. My internet seems to be functioning fine according to Hughes Net, and I have the router information: network name "brain67part" with password "marthalee123." Although I have contacted customer service, they claim there is no account under my name or the phone number [redacted]. As a 77-year-old individual with limited tech knowledge, I urge you to resolve this issue remotely or send a technician at no additional cost. Alan A.

I have been a long-time customer of Dish Network. Recently, we received a new box and remote control, but we are facing trouble setting it up in the bedroom TV. The main TV in the living room works fine, but the bedroom TV is not receiving any signal. Despite trying different TVs and universal remotes, I have been unable to reach a resolution through Dish customer service. I am frustrated with this ongoing issue and require a technician to visit and resolve the problem promptly. If this matter is not addressed within 10 days, I will be forced to consider cancelling my service and exploring other options like DirecTV. As senior citizens on a fixed income, it is challenging to have such a high bill without enjoying the service fully. I would appreciate it if Dish Network could offer us some form of discount to help alleviate the situation. Thank you. - B. Dobbins

Five years ago, I relocated from St. Louis to near Chicago. Encouraging the dish technician to provide St. Louis local and Fox Midwest sports channels, it was all set up correctly. Three years back, my wife wanted Chicago news, hence the shift to Chicago local channels including Fox Sports Chicago. Now, I seek to return to St. Louis channels. Despite what sales representatives claim about "regulations," it seems unreasonable that I cannot make this adjustment. Considering my proximity to St. Louis, it is disheartening that even with MLB TV, I am unable to access Cardinal games. I am aware that this change is feasible as it was facilitated five years ago. Notably, my father-in-law in Peoria receives Fox Sports Midwest through dish. Could I potentially acquire the local Peoria package with Fox Sports Midwest included, or is there a straightforward option to add Fox Sports Midwest to my current service for an additional fee?

We are paying at least $[redacted] per month for our Dish service and are considering canceling if we cannot have access to ME tv, one of our favorite channels. The KNHL channel on channel 5 has been replaced with music for over a month now. Although KNHL was not the best way to watch ME tv due to local program interruptions, we miss having a full-time ME tv channel like [redacted], which we no longer have access to. When attempting to tune into channel [redacted], we are redirected to channel [redacted]. Despite being long-time Dish customers and generally content with the service, we are not satisfied with the current channel lineup. We also enjoy watching channels [redacted], [redacted], [redacted], [redacted], [redacted], 82, [redacted] on weekends, as well as channel [redacted] Weather Nation. We would appreciate having OANN and more retro programming, like ME tv. -Jon and Heidi Watson from Grand Island, Nebraska

In February [redacted], I contacted DISH for TV and internet services. The installer placed the dish on the roof despite my request for it to be in the yard. They left the equipment on the kitchen table and didn't provide the promised $[redacted] VISA prepaid card. When I called to report this, I was told no internet service or prepaid card was included in my order. After numerous calls, I received the equipment box in June [redacted] along with a $[redacted] invoice. I packed and returned the equipment, documenting everything with photos. DISH's misinformation and billing practices are unacceptable. I have contacted multiple collection agencies and explained my situation as a disabled retired senior citizen. I refuse to pay for services I didn't receive and demand removal from collections and any negative impact on my credit score. I am seeking legal representation to address this issue promptly.

I am writing to express my disappointment with the TV guide menu descriptions provided by Dish. In the past, movie summaries indicated if a film was based on a book, but this practice has ceased due to complaints. However, a new issue has arisen with incorrect movie years being listed, which seems deliberate and ongoing. This reflects poorly on Dish's employees and management, and ultimately impacts customers' trust. If this issue persists, I may escalate it by writing to local newspapers. The inaccurate information raises concerns about potential legal repercussions from production companies and channels affected. It is crucial for Dish to address these discrepancies promptly to uphold their standards and regain customer trust. Best, J.S.

I am disappointed in the individual responsible for the descriptions on the TV guide menu. A few months ago, they accurately summarized movies as "based on the book by 'author," which has since stopped due to complaints. Now, a new issue has arisen with incorrect years listed for movies broadcasted by Dish. Today, July 3rd, I noticed over 20 movies with wrong years from 6:15am to 10:25am. This has been ongoing for weeks, reflecting poorly on work ethic. If not addressed, it reflects on Dish's management. I may resort to writing editorials if this continues, as it affects customer trust. The deliberate errors raise concerns of breach of trust and work ethic at Dish. Sincerely, JS

Subject: Issue with TV Guide Descriptions Dear CEO, I want to express my disappointment with the inaccurate movie descriptions on your TV guide menu. Previously, there were errors with movie summaries being labeled "based on the book by 'author," which received complaints and has now changed. However, a new issue has arisen with incorrect years listed for movies broadcasted by Dish. On July 3rd, I observed over 20 movies with inaccurate years between 6:15 am to 10:25 am. This recurring problem reflects poorly on the work ethic of the responsible individual or team. If this issue persists, it will reflect poorly on the board of directors. I am considering raising awareness through editorials in local newspapers to encourage other customers to voice their concerns. I no longer trust the accuracy of the movie years listed on Dish's broadcast. I question if this is intentional due to past complaints about movie summaries. This behavior undermines trust and could potentially lead to legal repercussions. Sincerely, Jerome Sievers

I am writing to express my disappointment with the inaccurate information listed on the TV guide menu provided by Dish. Previously, there were issues with movie summaries not matching the actual content, and now there is a new problem with incorrect years listed for movies. This consistent error reflects poorly on the employee responsible for these inaccuracies and, ultimately, on Dish's management. I have noticed numerous movies today alone with incorrect years displayed, and this has been an ongoing issue for several weeks. I urge Dish to address this problem promptly before it further tarnishes the company's reputation. I intend to raise awareness about this issue through local newspapers and social media if necessary. Accuracy is essential, and this level of incompetence is unacceptable. Sincerely, Jerome S.

I am disappointed in the inaccurate movie listings on Dish's TV guide menu. It has been a recurring issue with wrong years displayed for movies. Today alone, I noticed over 20 movies with the incorrect years listed from 6:15 am to 10:25 am on Sunday, July 3rd. This problem has persisted for weeks, indicating poor performance and work ethic from the team responsible. It reflects badly on Dish if not rectified promptly. I suspect a disgruntled employee may be involved, possibly out of spite for previous complaints. The discrepancies undermine trust in the broadcasted content, and I am concerned about potential legal implications. This issue needs urgent attention to maintain customer satisfaction. Sincerely, J. Sievers

I would like to address an ongoing issue with the TV guide menu descriptions on Dish. Recently, I have noticed several inaccuracies with the years listed for the movies broadcasted. This has been a recurring problem for weeks now, with over 20 movies just today on July 3rd showing incorrect years. It seems to be a deliberate and unacceptable error made by the person responsible for writing these descriptions. This continued oversight reflects poorly on Dish's overall performance and is a disservice to its customers who rely on accurate information. If this issue persists, I may need to escalate my concerns further. I question whether this is a retaliatory response to previous complaints about movie summaries. I now have doubts about the trustworthiness of the information provided in the TV guide. I hope this matter can be promptly addressed to uphold better work ethics and restore customer confidence in the accuracy of the information presented on Dish. Best regards, Jerome S.

Subject: Concern Regarding Incorrect Movie Years on TV Guide Hello, I would like to express my disappointment with the inaccurate movie descriptions on your TV guide menu. Previously, there was an issue with books being falsely credited for movie adaptations, and now there are numerous movies with incorrect years listed. This recurring problem indicates a lack of professionalism and work ethic in writing these descriptions. Today alone, I noticed over 20 movies with inaccurate years, which seems deliberate and unacceptable. If this issue persists, it reflects poorly on your company's management. I urge you to address this problem promptly to avoid further dissatisfaction from customers. I worry that this behavior may be a form of retaliation from a disgruntled employee. It has eroded my trust in the accuracy of your movie listings. Resolving this matter would demonstrate your commitment to quality service. Thank you for your attention to this matter. Sincerely, J.S.