DISH Customer Service Issues

Regarding my recent order #[redacted][redacted] with Rod T. and phone [redacted], I had requested a Joey addition to my existing system installed on 19-Feb-23, on 21-Feb-23. A scheduled appointment was set for Sunday, 26-Feb-23, from 8:00 to Noon. Unfortunately, no one arrived, and the mydish.com site has been inaccessible since then, displaying an ongoing message. I have not received any communication via email or phone regarding the missed appointment, causing a delay of 2 weeks in obtaining the Joey. Additionally, despite updating my channel lineup on 21-Feb-23, my subscription remains unchanged due to the pending Joey installation, as explained by an agent contacted yesterday. Despite the agent's assurance of submitting a ticket to update my channel subscription, it has not been resolved as of today. I urgently require a rescheduled Joey installation appointment and an immediate update to my subscription.

I attempted to contact DISH multiple times via their customer service number but was unable to reach anyone. I resorted to using a different website to pay my overdue balance (confirmation #[redacted]), even though my bill wasn't yet overdue, and now my services are shut off. After being on hold for 31 minutes, I encountered a discourteous representative who insisted I make another payment, despite having already paid. I was then transferred to billing, waited for 65 minutes only to be told they were closed. I am in urgent need of canceling my service.

I am having trouble making a payment because I do not receive paper bills. I only get the bill on my TV, which includes my account number. This is not convenient. When I call, I keep getting disconnected, and my service has been off for two days. I need someone to call me back. It's frustrating not to be able to reach a live person. I want compensation for the service interruption. It's important to receive the service I pay for, which includes not having my cable cut off without notice. I rely on the TV messages for bill due dates. My name is Stacey B., and you can reach me at [redacted].

I have been a Dish customer for eight years. I was born in Sioux City, Iowa but raised in Kansas City, Missouri from the age of five. Despite my long-standing loyalty, Dish's decision to remove Fox 23 from our viewing package has had a significant impact on my family. When we attempted to watch the channel, it was no longer available, causing tension between my brother, friends, and even causing issues between our wives. As someone who was a victim of identity theft and struggling with bills, falling behind but still making payments, this change has added stress. I am a disabled veteran of 20 years of military service and would like either forgiveness on my balance to continue with the same service package or assistance with returning the equipment. I hope for a resolution as I navigate through these difficulties and uncertainties with Dish's programming decisions.

I urgently need assistance! It is currently 10:55 AM on Saturday, March 11, [redacted], and I still have no TV or response from you! A technician came to my house on 3-8-23 and replaced the faulty receiver, entering all available information. He mentioned that the remainder would be activated remotely by DISH. Despite contacting them after the technician left, there has been no progress. The only communication I received from them was via email after a cyberattack, instructing me to use the remote, which unfortunately only turns the TV on and off. The screen has been stuck in an activation loop since the 8th of March, and I haven't heard back from anyone since reporting the issue. Despite this, DISH managed to process my auto payment, which was visible on my debit card statement. Although I understand the cyberattack situation isn't their fault, it's unfair for me to be charged for a service I can't use. I am seeking a credit on my account promptly. I appreciate any guidance on what steps to take next.

I am Ray Wascher. I was recently evicted from my apartment and need to return the black programming box. What are the instructions for returning it? The account number ending in [redacted]? My service ended on February 21, [redacted], and I removed the TV on that day. I have emailed [redacted] twice without a response. Now, I am suspending my Dish Network account due to moving from [redacted] S. Roberts Street apt [redacted], Anaheim CA [redacted], starting February 21, [redacted]. I have had trouble reaching you by phone. I will reach out when I am ready to resume service elsewhere. What should I do with the programming box? Sincerely, Ray Wascher

Dear Customer Service, I recently faced a fraudulent incident which led me to cancel my credit card linked to my Dish account's autopay setup for over two years. When I tried contacting the [redacted] number, technical difficulties prevented me from updating my payment information. Despite attempts to settle the outstanding balance, I was unsuccessful. I received reassurance from Dish via emails on March 5th and 6th regarding the payment issues. However, as of March 11th, my TV service has been interrupted, and I have been unable to reach a representative. With a spotless payment record spanning over two years, I am eager to clear the bill and resume autopay, especially since my frequent travels make managing monthly payments challenging. Best regards, T.T. Sizemore

My TV picture freezes intermittently, ranging from brief pauses to lasting over a minute. I attempted to resolve it by unplugging the Hopper, but it didn't work. I have a Hopper and three Joeys; the main Hopper TV works fine after the reset, but the other three TVs still freeze even post-reset. I followed the instructions provided for TV freeze issues, but they haven't been helpful. I'd appreciate any advice on fixing this problem, as it's frustrating to watch TV like this. Thank you.

I need to settle my bill with Dish without having doxo.com surcharges. Monthly phone payments are currently unavailable. Initially, I tried to make a payment by chatting with a human, but I kept getting more questions even after entering a confirmation number. I appreciate how easy Dish makes this process. The initial communication assured that being impacted by the cyberattack would not result in service disconnection, which I hope is accurate. I'm unsure of my next steps.

I am inquiring about the activation of my receiver. The service technician installed it on Monday, March 6th, [redacted], and mentioned it could take 2-6 hours for activation. However, it has now been 6 days without activation. As a loyal customer of Dish for 25 years, I find this delay unacceptable and unprofessional for a company of this caliber. If this continues, I may have to explore other options such as Direct TV. I expect a timeline for resolution and am considering requesting a refund for the service downtime. Additionally, I would like to be compensated for the inconvenience and distress of not being able to access the TV service despite paying for it. Thank you for your assistance. - R. Wetzel

I have rewritten my payment information twice and encountered issues with the provided phone numbers and websites. Despite following the instructions to contact GetHuman, I was unable to speak with a representative. I am unable to make my payment on time due to these difficulties. Once your services are functioning properly, I will promptly settle my bill. Your inquiries about resolving the issue are appreciated, but the main concern is the inability to finalize the payment due to technical hindrances rather than any reluctance on my part.

Approximately a year and a half ago, I cancelled my service with Dish Network. During the cancellation process, I made it clear that I wanted to remove my checking account information from the account to avoid any automatic withdrawals for any outstanding balances. Unfortunately, on March 3rd, [redacted], Dish Network withdrew about $[redacted] from my checking account without my authorization. Despite my continuous efforts to contact them, I have been unable to reach anyone. I discontinued their service over a year and a half ago, and I believe there shouldn't have been any outstanding balance, let alone $[redacted]. This situation needs urgent resolution as I did not consent to this transaction, and it is causing a financial burden. You can reach me at [redacted].

We are facing service disruption in our RV for the past 12 days. Despite contacting multiple representatives and providing our contact details twice, there has been no follow-up or resolution. Our current location is [redacted] Park Drive, Sainte Genevieve, MO, [redacted], while our home address is [redacted] South 14th Street, Bethany, MO [redacted]. We are frustrated with the lack of progress and are considering requesting a refund if the issue is not resolved promptly. Your immediate assistance in addressing this matter is greatly appreciated. Thank you. - Charmayne R.

My service was supposed to be fixed on Feb. 23. A technician finally came on March 7. After 30 minutes of work, they left, promising activation soon. It's now March 12, and nothing has happened. I've tried calling, but can't reach a real person. I'm frustrated and feel like our contract has been ignored. I'm switching to a different provider with better customer service.

I have been attempting to cancel my service since 2/23/[redacted], but have been unable to reach anyone. I believe I should be able to log in and cancel without speaking to a representative. It has been three weeks since my first attempt, and this situation is becoming frustrating. I have already arranged for a new provider and do not want to be charged by two providers. I am currently enrolled in auto pay and need to stop these payments. Please cancel my service promptly. I have previously contacted through email but did not receive a response. My account number is 8[redacted] 2[redacted]. If this issue is not addressed, I will have to escalate my concerns against Dish for the lack of response for over three weeks now.

I attempted to make payments between February 24th and 28th, but unfortunately, there were issues with processing payments. I contacted customer service on March 1st and was advised to call back later as payments were still not being accepted. After reaching out again on the 7th, I arranged to make a payment on March 14th. I provided my card details, was assured everything was in order, but today my service was shut off. I understand there were issues on your end, but I should not have to suffer the consequences for the payment delays.

Hello, I would appreciate your assistance with activating my account. I've been abroad for a majority of the past 6 months. I pay a monthly fee of $[redacted].95 and have been a loyal customer for over 5 years. My main requirement is for my dish anywhere service to function seamlessly. Unfortunately, I am currently unable to log in or activate the service on my PC, Smart Phone, or TV. I have spent numerous frustrating hours on hold, often exceeding 45 minutes each time. The Dish Anywhere feature has only been functional for about 3 weeks out of the last 6 months. I kindly request communication via email or phone. Thank you for your help. Sincerely, Chanya & Thomas Wanjan. [Redacted] or [Redacted].

I recently received my online banking bill and noticed a $15.00 increase in the amount, which I believe is due to the cancellation of my premium service that I had at a discounted rate for the past 3 months. Unfortunately, I am unable to view the details of the bill through my bank account. I will hold off on making the payment until I can verify the additional charges. I have been attempting to cancel the premium service for over 2 weeks now, and I would appreciate it if you could process the cancellation immediately. I feel it is unfair to be charged extra due to any system issues on your end.

For the past 3 weeks, I've been unable to access my Hopper using my phone. I am currently working 4 1/2 hours away from home and am frustrated by the lack of resolution. I am considering canceling my services and stopping auto payments as the issue remains unresolved. Oddly, my fiance, using the same ID and password, can stream without any problems while sitting next to me. This situation is perplexing, and I wonder if there is censorship based on customers' views or browsing habits.

I am having trouble making my payment using the app, over the phone, or online. My service has been down since March 7th, and I'm considering switching providers if this isn't resolved soon. I simply want my service back to watch my favorite shows. Since I am enrolled in paperless billing, I do not have my account number handy. How long does one have to wait to receive a paper invoice in the mail to restore service? I am extremely frustrated with Dish Network.