DHGate.com Customer Service Issues

I bought an item, but I need to cancel it because the shipping will not be timely for me. I asked the seller for a refund shortly after purchasing, but the seller is insisting on shipping it despite my request to cancel. Please cancel and refund my order. If this isn't resolved, I will have to take it up with my bank. Thank you. Order No: [redacted]

I signed up on DHgate.com and placed an order. Unfortunately, my account got deleted or blocked by DHgate after three days. I tried contacting [redacted] for help three times, but I didn't receive a response. I have not received my order nor have I been refunded. I don't have the tracking number for the items. My account email is [redacted] I would appreciate any assistance in reopening my account.

I have received my order from DHGate, but I have not marked it as received yet. Unfortunately, there is an issue with my order as it arrived damaged, so I need to return it. I have tried reaching out to the seller, but they have stopped responding to my messages, leaving me feeling frustrated. When I attempted to open a dispute by clicking the link in My Orders, I encountered a message stating that I need to confirm the delivery first. However, it also mentioned that if I confirm the delivery, I will no longer be able to open a dispute, which seems contradictory. I have been stuck in a loop on their website trying to resolve this. Can anyone provide guidance on what to do in this situation?

I wanted to inform you that I accidentally made a duplicate payment for my recent purchase from your store with order number [redacted]. I am satisfied with the product and do not intend to return it, but I would like a refund for the extra payment I made. The payments were both done by bank transfer. Here are the details of the transactions: 1. Date of Transaction: April 21, [redacted] Amount: 39.65€ 2. Date of Transaction: April 21, [redacted] Amount: 39.65€ Please advise me on the necessary steps to process the refund for the second payment.

Hello, I placed an order and the first payment method (Klarna) failed. I then selected a different payment method (Giropay), but I have been charged twice for the amount, and I have only received one credit. The order number is [redacted]. I have cancelled the order, but there is still an outstanding amount. I can provide proof to the bank that the amount was debited twice. Kind regards, Mrs. S.

Good morning, I made a payment at 06:08 in Italy today. The issue is I entered the wrong email address when creating the account during the purchase. Therefore, I am unable to log in and check my order status. Order details: $[redacted].85 Recipient: P. Staniscia Address: Via Aldo Moro 5, Alba [redacted], Italy Phone: [redacted] I would appreciate it if you could provide me with the email address I used for this purchase. I have created a new account with the correct email to contact you. I will delete this account once I recover the email I used during this morning's purchase, as I remember the password. Thank you.

I have a query about my recent order. On May 11, [redacted], I placed an order for shoes priced at 51 euros and made the payment using Sofortüberweisung, which I can verify with a photo. The payment was debited from my account right away. However, my order is still showing as pending payment despite me having paid for it. I kindly request you to process my order promptly and dispatch it to me in Germany. It would be greatly appreciated. Thank you for your assistance in resolving this matter smoothly and sending the shoes at the earliest. Here are the essential details: Email Address: [redacted] Bank Account Holder Name: Sarah Almzannar Bank Account Ending in: DE 75 **** **** **** *[redacted] 87 Order Number: [redacted] Recipient Name and Address: Sarah Almzannar Drosselweg 16 [redacted] Steinfeld Germany

Hello, I purchased an LV multi pochette from Jimmy_luxuries and received it yesterday. The item cost 50 euros with an additional 20 euros for shipping, which I believed was to include the original box and cards, yet they were missing. The bag was delivered in a dust bag. However, upon inspection, I noticed significant discrepancies from the bag I ordered and the one I received. The LV design is off-centered, the shoulder strap is too short and a different color, the chain is plastic, the interior label is absent, and the zipper is faulty. The bag I received does not match the photos sent by the dealer. This is misleading, and I am very disappointed. I am seeking a full refund or a replacement bag. It is unfair to be deceived after working hard for my money.

An unauthorized purchase amounting to €[redacted].46 was made on May 17th at your store using the stolen banking information of Mrs. Emma Le Goff. The fraudulent transaction was carried out after her card details were obtained over the phone. A formal complaint has been filed with the authorities. Please cancel this transaction, credit back the stolen card, and provide us with the details of the person who made this fraudulent purchase. Emma, a student, is greatly impacted by this significant amount. Her account has been frozen, leaving her with no means of payment. An investigation is currently underway. Thank you for keeping me updated.

I have placed around a dozen orders, but immediately canceled half of them because they were a mistake. I tried to cancel the red Tenor Saxophone, the ligature, and the nine Saxophone mouthpieces. When attempting to order the DJ controller, the first few tries failed, showing as unsuccessful transactions. I then tried with a different vendor, which was slightly more expensive, and it went through. However, the initial transaction then appeared successful. This made me realize the website was malfunctioning. Despite my quick cancellation requests within 15 minutes, some items still shipped, and I had to refuse delivery, asking to return to sender. I urgently need the refunds as it involves over £[redacted] in total, and my bank account is currently empty. Retrieving these funds is vital for me. Sincerely, T.A.A.Forshaw

Hello DHgate, I have encountered an issue with my recent order. After missing the delivery and receiving a notice from the post office, I made two subsequent trips to collect my package as instructed. However, upon my visits, the post office staff informed me that my item was unavailable and suggested I return the next day. Despite multiple attempts, my package could not be located in their system. I find it puzzling that the tracking number on both the note and the app matches, yet the package is unaccounted for. Your help in resolving this matter would be greatly appreciated.

I placed an order for 67 disposable electronic cigarettes on the DHgate platform. However, upon receiving the package, I was surprised to find a small object unrelated to my order. I am unable to contact the seller as my attempts to reach out have been unsuccessful. Here are the details of my order: - Order Number: [redacted] - Seller Shop: "vapewholesaler10086" - Item Ordered: DH25OFFApry - Total Cost: €[redacted].9

Hi! My order number is: # [redacted]. I have been trying for days to initiate a return for the poor quality item I received. The seller is unwilling to provide a full refund without me covering the shipping costs, and has suggested I may not get a refund at all due to potential losses. Additionally, they have offered me only $4 as an alternative. This is unacceptable considering I paid nearly $50 for a product that is of subpar quality and the incorrect color. I attempted to contact DHgate mediation, but the email address they provided was invalid. They also gave me just one day to respond, threatening to offer me only a $5 coupon. This situation is frustrating as I have spent a significant amount of money, and the lack of assistance or response is disheartening. Despite your website's claims of a free return policy, this experience has not reflected that. I am adamant about wanting a refund, and if not resolved, I may need to involve attorneys.

Hello, my name is Antonio Simeoli, and I am encountering an issue. Over a month ago, I purchased an item from your website that I never received due to damage. The seller advised me to request a refund, but I am unable to find the necessary options on DHgate. I am also facing difficulties reaching out to the seller. The app and website are not functioning properly, leading to my inability to contact them. I am seeking a refund of €[redacted].60; otherwise, legal action may be pursued. I have provided the details of my order and chat conversation below: Order Number: [redacted] Purchase Date: April 13th Amount Paid: €[redacted].60 Seller: kong06 Your assistance in resolving this matter would be greatly appreciated.

I received damaged LOUIS VUITTON shoes that I ordered. Upon contacting the manufacturer, they instructed me to damage the shoes in order to get a refund. After doing so, they blocked me without refunding the 76€ I paid. I find it unfair to deliver damaged items and then ask customers to destroy them for a refund, only to be blocked afterwards. I would like my money back. My username on the platform is: topvipshoesseller.

Hello, I recently received order number [redacted]. I would like to return the entire order as the package arrived today untouched. The items inside are counterfeit goods. Apple has confirmed this as they checked a previous order and verified its non-originality. I can provide documentation or take the order to the authorities for investigation. Please send me a return label and process a refund as the seller claimed the products were authentic. Thank you.

I am writing to seek assistance with an issue I encountered with an order I placed on DHgate. I purchased fairings for my Yamaha R6 motorcycle from the seller motomart, but upon receiving the order, I found that the fairings do not match the product description. The fairings seem to be produced by compression moulding, which has resulted in them being smaller and not aligning with the holes during assembly. I have tried to reach a resolution with the seller, but they are only willing to refund 25% of the amount paid. I am hoping to find a solution to return the product or receive a full refund. My order number is [redacted]. Thank you for your assistance.

Hello, my name is Nathalie. I have been trying to contact my seller for several days regarding my order. I have only received part of my order, missing five out of the 10 boxes I purchased from LIPO LAB. I have reached out multiple times, but have not received any response. I am requesting either the missing boxes to be sent to me or a refund of $[redacted].24. I really hope for a resolution as I am disappointed with the current situation. If I do not hear back, I will involve my bank as I have protection through my credit card. Thank you, Nathalie Morasse. Order Number: [redacted].

Hello, my name is Nathalie. I have been trying to communicate with my seller for several days regarding my order. I have received my order, but not all of it. I have written to him multiple times without a response. I am missing five out of ten boxes ordered from LIPO LAB. I am requesting a refund of $[redacted].24. I hope for a resolution soon, as I am considering contacting my bank to cancel the order due to the protection connected to my credit card. Thank you, Nathalie Morasse. Order number: [redacted].

Good morning, I am writing regarding order number [redacted]. I purchased 2 shirts from seller "mrhao0329" (photo1), but upon receiving the package, there was only 1 item inside, and it was completely different from what I ordered (photo2). I contacted the seller, who claimed that the package was sent correctly without any errors in the shipment. I paid for 2 shirts, received 1, and it is a different model than what I ordered. I expect an explanation. If you need further clarification, you can reach me at [redacted].