DHGate.com Customer Service Issues

I received the package, but no one was home to accept it. I had to pay for shipping once more. Despite the delivery, no paper confirmation was left. Now I am expected to pay €7 for shipping again, but I prefer to collect the package at the post office. Unfortunately, the postal app does not provide details on the package's location or pickup schedule. I want to ensure I can prevent another missed delivery. The order number associated with this is: [redacted].

Since my delivery [redacted] never arrived due to being allegedly misdirected, it was sent back. The mistake was never on my end as my address was correct. After contacting the seller, they said they would look into it but I never received a response. Even dhgate promised to help me get my money back. Now, no one is following up on this, and I can no longer access the customer service chat. Please respond. Sincerely, S. Maschtowski

I made a purchase, but the app does not show it as delivered even though I received the item. The product I got is not what I expected for the price paid. I have evidence that the seller misled me. They sent a $20 watch when I paid $[redacted]. Feeling scammed and disappointed as I was looking forward to a nice watch. I demand a full refund from the seller for the misleading transaction. The order number is [redacted].

Hello, I placed an order on 3/11/22 for 2 polo shirts and 2 tracksuit pants totaling AUD $[redacted].50 on DH Gate. However, I received a pair of light blue Manchester City shorts from the seller yang137 instead. I contacted the seller to either send the correct items or refund me. They claimed they would send the package in 30 days, but that never occurred. When I followed up and mentioned a refund, the seller stopped responding. Trying to resolve this through DH Gate's website has been challenging. Any assistance you can offer would be greatly appreciated. I have screenshots of all relevant information. Thank you, Raul M.

Hello, I noticed that money was deducted from my account for the first order on your website, even though I canceled it. I ordered two items initially but decided to cancel one, so I canceled that order. However, the payment of €71.19 still went through. I have contacted the sellers, but they claim they have no record of my order. I had ordered a sweater and a hat, then canceled the sweater and kept the hat. Unfortunately, I have been charged twice for the hat and once for the sweater that was canceled.

The seller has not shipped my order as promised. They provided a tracking number for SunYou Courier, which we paid extra for express shipping. However, there seems to be an issue as SunYou Courier may not be a legitimate courier service. The seller suggested sending only one item to test the shipment process before sending out the rest of my items. After some back and forth, they mentioned canceling my order, but now they are saying I have to wait for a refund, which may take until May, even though the expected delivery date was much sooner.

The funds were deducted from my account, but the order was never fulfilled. I am awaiting a bulk shipment of Stanley Tumbler cups. It is crucial that I receive this order promptly as my Amazon store's visibility is suffering due to a lack of recent sales. Although I initially checked out as a guest, creating an account later did not display my order. This situation is affecting my main source of income during difficult times. Your assistance in resolving this matter is greatly appreciated.

I purchased two jewelry items of supposed high quality which were to arrive within 3 weeks. After waiting for over a month, one item arrived, but it turned out to be a cheap $10 piece instead of the promised high-quality product. The second item's tracking status shows it was shipped a month ago but has not been processed by any shipping company. Even if it were to be delivered, I believe the seller sent it to the wrong address despite my multiple attempts to update the information with them.

Hello! I am seeking a refund for an order that has not been shipped yet due to the need for it early on and my hesitation to purchase it. I reached out to the seller, guaqiu, requesting a refund. After explaining my reasons, I asked for more detailed photos of both items and their interiors. Despite sending these messages at 9:47 am and 3:27 pm today, I have not received a response or confirmation of the refund. The order was made on March 21st, and all other items from my purchase have been dispatched, except for these two. The refund amount should be [redacted],61€, although the app indicates [redacted],45€, which is acceptable to me. I am eager to receive the refund promptly or the additional details I have requested to decide on waiting for the shipment or proceeding with the refund. Thank you for your attention, I hope I have provided a clear account of the situation.

I'm facing a situation where I have several orders showing as delivered, but I haven't actually received the items. The tracking information only shows "shipping label created" or even "no shipping label created." I've reached out to the sellers but haven't had any success in resolving the problem. I'm hoping to either get the items I ordered or receive a refund if that's not feasible.

I recently placed an order for an Astros jersey on DHgate without logging in to my account. After completing the purchase, DHgate prompted me to login to track my order, which I couldn't do as I hadn't personally created an account. It seems DHgate automatically generated an account for me based on the email provided during the purchase. Unfortunately, I am now unable to track my order as I don't know the password for the account created by DHgate. When attempting to reset the password, I only receive an email confirming my email address without a password reset option. I'm unsure of the next steps to resolve this issue. Will my jersey still be shipped even if I cannot access the tracking information through my account?

Hello, I recently made a purchase and noticed the charge on my account, but now I'm being asked for payment verification. I've submitted images of my credit card, online banking page, and my ID as requested. However, I'm being told I need an authorization code, which my bank, Navy Federal, does not provide. I've contacted them three times, and they confirmed they don't issue such codes. Can you advise on the next steps?

Hello, I recently made a purchase of what were supposed to be Alexander McQueen designer shoes from a seller online. However, upon receiving the shoes, I noticed they were different from what was advertised. The signature and quality were not up to standard. I have requested a refund from the seller, but they are asking me to return the shoes at my own expense, which I believe is unfair as it was their mistake. The seller has also offered to send me a new pair of shoes of better quality if I pay an extra $20, but I have already paid for the initial pair. I have evidence to support my claims. I am unsure of what to do in this situation and would appreciate any advice or assistance you can provide. Thank you.

Hello DHgate team, I purchased a cap yesterday using Klarna SOFORT. I've made the payment and the funds have been debited from my account. However, I have not received a confirmation from DHgate, and the order status shows "awaiting payment." I have yet to receive any updates on the package. When I try to proceed with the payment, it indicates that DHgate needs to receive confirmation from Klarna SOFORT first. Order Number: [redacted]

Dear Mr. and Mrs., Yesterday, I was on DHgate trying to checkout with my items. I attempted to pay with Sofort but encountered a failure. I tried again, but the payment failed once more. Upon checking my bank account, I noticed two transfers - one for [redacted].55€ and the other for 41.93€. However, I did not receive any confirmation that the payment went through and the order was completed. I am hoping you can assist me in getting my money refunded. I have sent the details of the transfers in this email. Have a nice day, Enes Kay

Subject: Order: [redacted] Dear Sir or Madam, On April 7th, I placed an order and transferred the money immediately via bank transfer. However, I canceled the order on the same day but have not received my refund yet. Could you please let me know how long the process takes to receive my money back? What should I do to get my money refunded? I couldn't find any information on your website. Thank you for a prompt response. Kind regards, Jessica Potschatka

Order: [redacted] Dear Sir or Madam, On April 7th, I placed an order and transferred the money via instant bank transfer. However, I canceled the order on the same day but have not received my refund yet. How long does the process take to receive my money back? What should I do to get my money refunded? I couldn't find this information on your website. Thank you for a prompt response. Kind regards, Jessica Potschatka

Hello, this is my second message to you. Unfortunately, you haven't responded, which seems to be a common issue. Also, the online chat isn't working. I purchased two Egypt national football team jerseys from the seller shui77_soportstore. Before my order, the seller was unresponsive to messages. It's been a week since I placed my order, and it's still being processed. I've tried contacting the seller, but there's been no response. It's unclear if this store is operational. Please check if the seller is still active and if the items have been shipped. I'm providing my email address for a prompt response in French. Thank you. Order Number: [redacted]

Sehr geehrte Damen und Herren, ich habe ein Problem mit Ihrer Seite. Am 25.02 habe ich ein Produkt im Wert von [redacted]€ bestellt, aber bisher nicht erhalten. Die Paketverfolgung zeigt, dass das Paket zurückgeschickt wurde. Ich werde ein Foto anfügen. Ich habe bereits einen Disput eröffnet, kann aber das Foto nicht hochladen, das beweist, dass das Paket nicht bei mir angekommen ist, und der Disput endet in 2 Tagen. Zusätzlich verweigert mir der Verkäufer eine Rückerstattung. Ich bitte um Unterstützung, um mein Geld zurückzuerhalten. MfG Dragana Dragicevic Bestellung [redacted]

I recently purchased 22 pairs of kid's shoes from seller HGX5555. Today, I received an update from USPS stating that my shoes were delivered to an address in Louisiana, which is not my location. I have contacted USPS, and they advised me to reach out to you. I have the order number and I can see the charge on my card. I urgently need to know the whereabouts of my children's shoes. Unfortunately, I am unable to reach you by phone due to my location in the United States. Please contact me promptly for further assistance. My number is [redacted]. Thank you.