DHGate.com Customer Service Issues

Hello, I am writing to express my extreme frustration over a recent order I placed on DHgate with tracking number: LV[redacted]85CN. Firstly, the tracking number provided is invalid. Additionally, the item I received was defective despite paying a €12 tax to receive it. When I tried to address the issue with the seller, they refused to acknowledge my complaint and provide a refund, which is unacceptable. I then attempted to open a dispute on DHgate for a refund, but due to the incorrect tracking number, I am unable to do so. I am very disappointed and dissatisfied with this experience and I am seeking a refund.

I recently made a purchase on DHgate online and discovered that the zip code in my shipping address was incorrect. The correct zip code should be [redacted], but it was mistakenly entered as [redacted]. This error likely caused my package to last show activity at the USPS Dallas Distribution Center. Upon contacting USPS, I was informed that the package might be returned rather than corrected. I fear that it might now be lost. I am eager to receive my order. The USPS tracking number for my package is LR[redacted]34CN, and the last update was on 4/29 at the Dallas Distribution Center. I have reached out to DHgate for assistance but have not received a response yet.

I hope this message finds you well. I am reaching out today to report an issue I encountered with a recent shipment I received from you. Unfortunately, the package arrived empty, without any of the items I had ordered. The package was delivered on [delivery date] and, to my great disappointment, I found it empty as soon as I opened it. I carefully checked the packaging, but there were no signs of visible damage. This leads me to believe the package was unfortunately emptied either before or during the delivery process. I want to emphasize that I have always trusted your company, and this is the first time I have encountered such a problem. As a loyal customer, I sincerely hope you can help me resolve this situation satisfactorily. With that in mind, I would appreciate it if you could proceed with a full refund of my order. I have attached a copy of the invoice and a photo of the empty packaging to this email for your reference. I understand that exceptional circumstances can occur during the delivery process, and I am certain your company values customer satisfaction greatly. Therefore, I hope you will take the necessary steps to resolve this situation promptly and effectively. I would be grateful if you could keep me informed of the progress of my refund request. Feel free to contact me by phone at [your phone number] or by email at [your email address] for any additional information you may require. Thank you sincerely for your attention and understanding regarding this unfortunate situation. I hope we can find a mutually satisfactory solution. Best regards,

I placed two orders on April 30, [redacted]. I received one order containing the two pairs of Jordan 3. The other order, which includes six pairs of Airmax Tn, was supposed to arrive in San Diego, California on May 14. Despite tracking information indicating it would be delivered today, June 6, [redacted], I have not received it. I have refrained from making additional orders while waiting for this order. I have reached out about this matter multiple times, and I would like to either have the missing items resent or receive a refund. Thank you for your assistance in resolving this issue promptly.

Hello, I purchased a bag from Parklondon for €[redacted], but I made a mistake with the postcode in my address. When I realized it, I contacted the seller immediately, but they missed my message and sent the package to the wrong address. It got returned to the seller. It has been two months, and I've been trying to get a refund, but the dhgate app says to wait for the promised delivery before opening a dispute. Could you help me get a refund? I have screenshots of my conversation with the seller where they admit fault and agree to the refund process.

Order [redacted]: The model I received is different from what I ordered and paid for from the seller. As can be seen in the photos provided, I ordered a replica of model PRADA PR 10ZS, but he sent me model PRADA PR 09ZS instead. It's a different model; the seller made an error. I am now requesting a refund or that the correct PRADA PR 10ZS model be shipped to me as advertised. I am unable to open a dispute on the website.

Dear Seller, I am writing about order number [redacted]. I want to bring to your attention an error regarding my recent purchase. I paid $52 USD for a sports shoe, but my bank account was charged $[redacted] Euros. I kindly ask you to review your bank records to confirm the payment you received. Should you find that the payment exceeds the shoe's price, please get in touch with me to rectify this overcharge and facilitate the refund process. I am prepared to provide any necessary details to help you address this issue promptly. Thank you for your assistance and consideration. Best regards,

Good evening, I ordered an item a month ago with the following details: Order ID: [redacted] Recipient: Mme Souchon Marina To date, I have not yet received the item. I have contacted the seller multiple times. Initially, they stated that the post office could not deliver it and that dhgatr would issue a refund. However, they are now claiming that a refund is not possible. Therefore, I am requesting a refund of 45.34 euros, which was debited from my account. If this is not processed, I will have to escalate the matter to the consumer union or the police. Sincerely, Mme Souchon

Hello, I wanted to order two items from DhGate - one cap and one jersey. When I tried to pay with Klarna Direct, an error appeared, stating the payment couldn't be completed. Yet, yesterday, the amount for the cap and jersey was deducted from my account, but the payment hasn't been settled and my order hasn't shipped. I would like either a refund or for my order to be shipped. Thank you. - Anar A.

Order number [redacted] was placed on (12/3/23) and I have yet to receive it. The seller claims the product was delivered, but the tracking information shows a return was initiated. I had to change my card due to fraudulent charges, so the refund couldn't be processed. I request that the product be sent promptly. I hope for a professional resolution as this issue reflects poorly on the application. Thank you. Sincerely, Alberto R. T. Email: [redacted]

Order [redacted] was placed on 12/3/23 and has not been received yet. The seller says the item was delivered, but the tracking shows it's being returned. I haven't received a refund because I changed my card. I've notified the app, but got no response. Please resend the product promptly. Best regards. I hope for a professional resolution. Thank you. A.R.T. at [redacted]

My daughter, Celine Schanz, ordered 2 pairs of shoes which were supposed to be delivered on 31.05.23. However, the delivery has not arrived yet! The order number is: [redacted]. I paid €65.97 for this. I would like to receive the delivery as soon as possible! Otherwise, please refund me the money. You have time until 25.06.23 to resolve this issue and provide me with an update, or else I will request a refund. Sincerely, S.McCleskey The order is under Celine Schanz's name!

Hello DHgate, I am reaching out regarding our recent order of 1,[redacted] Ghostbond XL Hair Replacement Adhesive pieces from the seller lilymakeup. Our email for the order is [redacted], and our username is info_vMm_U7. We completed the payment of $1,[redacted].07 on June 14, [redacted], for the shipment from China to the US. However, the order status still shows as awaiting payment. How can we proceed to ensure that the order is processed correctly and moves to the shipping phase? Thank you, Camden

I placed my order a month ago and have not received my package. I am unsure of its current location. The DPD delivery was scheduled for 06/06/[redacted], but I did not receive any notifications. A week later, I was informed that the package would be returned. I reached out to the sender, who informed me that the package would indeed be sent back. I am looking to either receive a refund or escalate this issue further, perhaps to the authorities.

I recently purchased a bag from a seller on DHgate. I reached out to the seller to confirm the bag's appearance and was satisfied, so I proceeded with the order. Upon shipping, I received a message via WhatsApp from the DHgate seller containing a tracking code and a photo of my order with a shipping label displaying my name and address. However, the bag in the picture differed from what I had originally seen on DHgate. When I questioned the seller through DHgate, they denied sending the photo and mentioned they only communicate through the DHgate platform. I am uncertain how someone else could have messaged me through WhatsApp with my personal details, including my name, address, and phone number on the shipping label.

Hello, my name is Salim B. and I have two issues with two shipments. 1st order number: [redacted], I received 2 items instead of 6 I ordered. They sent me photos of other items on the scale that do not belong to me (6 packages of white 2nd generation Airpods that I ordered). You can see the photos in our dispute, you will understand why it's written on the package that I received everything, no need to say anything, please let me know something, I feel more than offended. 2nd order number: [redacted], received an empty package, took photos and sent it back. The photos speak for themselves, I feel like I'm going crazy because it's crystal clear but they keep sending me photos of the product I was supposed to receive 🤔. I explained that I rejected it because I couldn't accept what I saw, kindly look at the photos and decide because I feel truly humiliated, I'm telling them to read what they sent me and they are not in this world!!!!, thank you, now waiting for you to read this too.

Hi, my name is Boutayeb Salim, and I am experiencing issues with two shipments. Firstly, with order number [redacted], I received only 2 pieces instead of the 6 I had ordered. Additionally, I was sent photos of unrelated goods on the scale. In our dispute, viewing the photos will clarify the situation written on the package I received. Kindly, please review them and provide feedback as I feel quite offended. Secondly, regarding order number [redacted], I received an empty envelope, took photos, and returned it. Despite this, I continue to receive photos of the product I was meant to receive. It's frustrating, and I feel truly humiliated. I hope you can look into this matter promptly after reviewing the photos provided in our discussion. Thank you.

Order Number: [redacted] Hello, I have been closely monitoring the product I received from your company. I am concerned about the quality and safety of the item. It appears to be poorly made, emitting a strong and unpleasant odor. I suspect it may even contain harmful substances that could potentially lead to health issues like brain tumors. I am disappointed that the seller is unresponsive and seemingly involved in fraudulent activities by selling counterfeit and dangerous products. I would appreciate your assistance in processing a full refund for this purchase and ensuring my protection as a customer. Seller's Contact Number: +86 [redacted] [redacted]

Hello. I am reaching out from Italy regarding a package that has not reached me. The package initially arrived in Vienna but unexpectedly was sent back to China. The seller claims there was an unsuccessful delivery attempt because no one was present, but this contradicts the tracking information showing the parcel never made it to Italy. The seller offers a partial refund of $20 despite my €45 expenditure. I am seeking advice on how to proceed as I believe it is not my responsibility. I am inclined towards receiving a full refund or requesting a new shipment, as I am entitled to. Your assistance is greatly appreciated. Thank you.

Dear DHgate Support Team, Despite contacting the supplier and your customer service regarding the faulty watch I received, which stops and falls behind by hours, I have not received any response until today. My order number is [redacted] with the supplier being Mr. Imjli. I request an immediate refund and ask that the supplier covers the return shipping of the watch. If no action is taken given the time elapsed without any response, I will involve my legal representative. Thank you, and I await your prompt resolution. Sincerely, Daniela Sacchetti