Crypto.com Customer Service Issues

My friend is using the app on his Samsung phone with the number 06 60 84 79 57 and his email is [redacted] Due to limited internet access at work, I granted him full access to my Wallet yesterday. After an update, everything got blocked. I tried to log in on my smartphone to complete the update, but Mr. Pauton, my friend, can no longer make transactions on his Samsung phone. Could you please authorize his access again? I am available for more information about my request. I am Mrs. W, [redacted], 06 08 77 01 43.

I am having trouble logging into my account. I contacted a number with the [redacted] area code earlier today, and after speaking to someone this morning, I have not received any follow-up. I am uncertain if this is the correct number, or if I have been a victim of hacking. The number I called was [redacted], which I found through a Google search. Can you please verify if this is the correct number for your company? I just want to ensure that my account is secure. Thank you.

I was informed by my tax accountant that I require a 1099B form. How can I obtain this form? Could you please explain what a 1099B form is? I experienced a significant financial loss through Crypto.com. I sought technical support, and the individual who assisted me identified themselves as a Crypto.com technician. However, this person ultimately stole over $53,[redacted]. How can I reach out to you or can you initiate contact with me? How can I verify the identity of a legitimate Crypto.com technician? Phone number: [redacted] Email address: [redacted]

Hello, my name is Brad J. I am looking for guidance on obtaining a 1099B form from Crypto.com. My tax accountant advised me to acquire this form. Can someone explain to me what information is included in the 1099B form and how I can retrieve it from Crypto.com? In the past, I encountered an issue and reached out for assistance through this platform. A person claiming to be Technician Clark contacted me regarding a problem with the app. Unintentionally, I transferred over $53,[redacted] to his account instead of mine. Moving forward, how can I verify the authenticity of a Crypto.com technician when they reach out? Thank you for your help.

I haven't accessed my Crypto.com account in a while, and after making my first deposit, I encountered issues trying to cash out due to multiple incorrect password attempts. Despite setting up the password recovery process, my account got locked for 24 hours, and now I am completely locked out. I only have around $50 in the account that I would like to retrieve. Any assistance in this matter would be greatly appreciated. Thank you, Gayle G.

I am experiencing an issue with the verification process for my cryptocurrency account. Initially, I used my home address, [redacted] Lourdes Dr, Houston, TX [redacted], to set up the account. However, when trying to make a transaction and verify, I inputted my apartment address, [redacted] Howard St, Humble, TX [redacted]. Now, I am facing difficulties verifying my account. How can I resolve this matter?

I've been experiencing login issues on crypto.com for almost a week now. None of the help representatives I've spoken with have been able to resolve the problem. Every time I attempt to log in, it seems like it's going to the home page, but then it quickly reverts back to the start-up page. I urgently need access, so please assist me in a way that will genuinely resolve the issue. I appreciate any help you can provide. Thank you, Darrell.

Dear Crypto Team, Today, we received several automated calls requesting verification of my Crypto account. I entered the verification code sent to my email, but it did not work. The automated calls persist, and I need guidance on how to proceed with verifying my account. Since I am currently on vacation, I want to ensure everything is in order. I received an email from [redacted] instructing to follow the provided guide regarding Google Authenticator and exporting the account. Unfortunately, after following these steps, I still cannot access my account. I kindly request a phone call for further assistance. Best regards, J. Fuechtmeyer

Today, I deposited $50,[redacted] into Crypto.com. Earlier, while setting up my account, I had trouble recalling my password. After resetting it, I encountered issues with the two-factor authentication process. The app started malfunctioning, and I haven't been able to access it for around four to five hours. I require assistance to regain access to my Crypto.com account and set up a new authenticator. Thank you.

Dear Crypto.com, I recently made a deposit of 0.88 BTC (23,[redacted].14 €) from Deluxe Royals to my Crypto.com account on 30/03/23. I am unable to locate this amount in my Crypto.com account. Instead, I have received a request from Crypto.com asking me to first pay €15,[redacted].00 to receive the total amount. Is this process legal or is it a scam? I would appreciate a clear answer as I have been deceived in a similar manner before. Kind regards, J. Meier

I use other apps for transactions that don't charge high fees. I've been trading coins and noticed certain discrepancies. Despite it claiming to have no fees, when attempting to sell $[redacted].39 worth of flux, I received $[redacted].35 in USD coin, appearing to have a $14 fee. I tried a limit order to get $[redacted] and ended up losing the money. I need help as I have three coins stuck on the platform. I've tried reaching out but received no response, and I've lost a considerable amount of money in the process. Initially, I had $[redacted], sold a coin, and now only have $[redacted].

I am unable to access my account due to a recent change in my phone number. Despite reaching out multiple times over the past few months, I have only received one email response where I provided my new phone number, but have not heard back since. I am disappointed with the lack of customer service. If assistance is not readily available, please consider simplifying the app for users. New Phone Number: [redacted] Old Email: [redacted] Thank you.

In October, my son passed away in British Columbia, Canada. As per the law, I am the trustee of his estate since his assets are less than $25,[redacted]. Even though the law in the province where he passed away and resided with us states that probate is not required, Crypto is requesting it to release the funds. We have provided them all the necessary information along with a notarized declaration, but they are still asking for probate. I am looking for guidance on how to access the cash in his accounts, as I am entitled to it.

Hello, my name is Melba from the United States. I am a frequent user of crypto.cim. I recently made a deposit, and it has been 9 days. I am unable to withdraw my cryptocurrency from my wallet. The app is displaying a message stating, "You are not authorized to proceed with the current transaction due to pending funds or an outstanding balance in your account." It has been 9 days since the deposit was made, and I have already been charged. Please verify the pending deposit and assist me in resolving this issue. Thank you for your help.

I recently opened a Crypto.com account and completed the minimum deposit via wire transfer from my bank account. Unfortunately, I encountered an issue where I was unable to make any purchases due to a request to reset my 2FA. As a result, I am currently unable to access any features on the app until I resolve this 2FA matter. Given the circumstances, I am looking to withdraw the remaining balance from my Crypto.com account and transfer the funds back to my bank account. Thank you for your assistance.

On May 6, [redacted], after I sent a wire transfer of $[redacted] to my first Crypto.com account, I attempted to make a purchase and was prompted to reset my 2FA. Unfortunately, I have been unable to reset the 2FA and access any Crypto.com site. Now, every time I try to log in, I only see a dark screen. I am reaching out for assistance to withdraw my funds back to my bank and deactivate my account. I have not had any luck reaching Crypto.com's customer support.

On Friday, May 19th, [redacted], I initiated a $[redacted] USD wire transfer from my PNC account to the recipient's email address. However, I mistakenly entered the memo as "Crypto market" instead of my Unique Number ([redacted]87). I have contacted PNC's wire department to cancel this transfer and re-send it with the correct memo. I have not received any responses to my emails from yesterday and would appreciate confirmation that my request is being addressed. Thank you. - J. A. Wetzel

I have been attempting to log into my account for a while now. It has been some time since my last login, and I seem to have forgotten my password. Although I managed to access it briefly before, I am currently facing issues with my login information. I was able to enter the park and input my pin code, but I am struggling with this process. I am eager to gain access to my crypto account. Any assistance you can provide in getting my account operational would be greatly valued. Thank you for your help.

I urgently require your help with my cryptocurrency account. I have been unable to log in for a long time due to a forgotten password. Despite trying to use my existing account and PIN, I was prompted to contact support. Today, I faced the same issue and attempted to create a new account by submitting my identification photos. I am eager to restore access to my original account and any support you can provide would be greatly appreciated. Thank you for your assistance.

I urgently require your assistance. I have been unable to access my cryptocurrency account due to forgetting my password after a prolonged period of inactivity. Despite numerous attempts to enter my existing account details, I received a prompt demanding that I reach out to you. Consequently, I attempted to create a new account by submitting identification photos for verification. I am eager to have my original account operational once again, and any help or guidance you can provide would be greatly valued.