Crypto.com Customer Service Issues

I have a minor account with Crypto.com and several other financial accounts, some containing cryptocurrency. I updated my phone number some months ago, but their system wouldn't accept the change. They repeatedly asked for selfies with a unique code and my name and date, which feels invasive and unnecessary, especially when requested four times in just one month. Their requirement of multiple selfies within 24 hours and the ongoing failure to simply update my phone number is frustrating. I've missed out on investment opportunities due to their inefficiency. I've requested they change my phone number without further privacy invasion or selfie demands. If they cannot complete this basic task, I suggested alternatives like removing the phone verification or compensating me for the inconvenience and financial losses incurred. Their current procedures are excessive, inefficient, and unacceptable for a financial service provider.

I was chatting with a girl online who introduced me to cryptocurrency. After a small deposit on crypto.com, she guided me to onecoinbit.com for transfers. Our initial trade resulted in a $[redacted] profit. She suggested I invest more for higher returns, so I transferred $24,[redacted].67. We traded and made significant profits, making me believe in her expertise. When I had around $38K, I tried to cash out, but had to reach $[redacted],[redacted] first according to coinone. The girl assured me we could achieve it quickly with a few more trades, which now seem to be fake. When I hit $[redacted],[redacted], I attempted to cash out and was informed of an $18,[redacted] tax fee to be paid to transfer funds to crypto.com. Unable to pay, I was threatened with tax evasion consequences for not paying. Realizing it's a scam, I am lost and seeking guidance on what to do next.

I am having trouble logging in to my account to start buying cryptocurrency. Every time I try, it tells me I already have an account associated with my email address, creating a total log jam. I am using both the desktop and the phone versions of the app, but I am stuck on the phone as it prompts me to authenticate the connection by entering my email associated with the Crypto.com app. Even though I enter the email, I can't access the screen to deposit funds or use the app. On the phone screen, I keep getting stuck at the authentication step. Even after resetting my password, I don't receive the confirmation email despite pressing resend multiple times. I am at a standstill and I really need help to move forward with using the app to purchase cryptocurrency. Could you please provide me with clear, detailed instructions on how to resolve this issue and a phone number where I can get assistance step by step?

Dear Crypto.com, I have concerns about the security of your sign-up process due to an individual named Vincenzo Williams Compagnone from Palm Beach, Florida. He obtained my Crypto pin-code and social security number when I signed up last week. I borrowed $10,[redacted] from my SDFCU checking account on Sept. 17, [redacted], to purchase bitcoin through Crypto.com. Despite assurances from Mr. Compagnone that the funds would be returned promptly, I have not received the $10,[redacted] deposit as promised. He also advised me to use my bank's debit card for the transaction, resulting in the $10,[redacted] being withdrawn from my account. As a retired USG employee on a limited pension supporting my daughter, I am in a difficult financial situation due to these losses. I kindly request your assistance in resolving this matter promptly. Thank you, H.O. Lovejoy Email: [redacted] Phone: [redacted]

My name is Paul A. and unfortunately, my Wells Fargo Bank account was hacked at 6 am this morning. The culprit made six transactions in Miami, FL, totaling $[redacted].01 using my bank card, while I reside in Milwaukee, WI. I have already reported this incident to my bank, the FTC, and filed a complaint against Crypto. Despite calling [redacted], I was met with rude and unhelpful customer service. I have also filed an identity theft report with the FTC. I am eager for a thorough investigation into this matter and a prompt return of my funds. I intend to engage a lawyer to take legal action against Crypto for identity theft and against the individual responsible for hacking my account. For further communication, please reach out to me at [redacted].

I am experiencing difficulty as I no longer have access to the phone number linked to my account [redacted]. I obtained a new number and tried to log in, but was unsuccessful. The system prompts me to update my phone number, but I am unable to do so without logging in. I was informed that my account is closed; however, upon creating a new account with a different email, I was notified that my old account still exists. I have tried to create a new account as suggested but encountered issues. Could you reset my phone number to [redacted] or close both accounts? Thank you. - Melissa Cain

I am experiencing an issue with claiming interest on my USD 2.64 billion crypto deposit with Crypto.com. I have linked my Cryptopayme Payment Profile under the name Mohd Radzi Bin Che Mat and am expecting the payments to be transferred to Malaysia. The unique identification numbers for the payment profiles are a12cfae2-[redacted]-4bbe-885e-6616cfd046dc, acd170b0-ceed-4b40-a677-a906f6896c0a, and ee515c35-711b-[redacted]-8e99-59b9820f1e44. Please assist with this transfer promptly. You can reach me at +[redacted]8. Thank you.

I am requesting the immediate transfer of my Crypto Deposit of USD 2.64 Billion and all related Interest Payments from my Cryptopayme Payment Profile under the name Mohd Radzi Bin Che Mat to my Bank Echeque Warrants Payment Profile for immediate transfer to Malaysia. Please process the following payment profile ID codes: **a**cfae*-****-*bbe-***e-****cfd***dc, **acd***b*-ceed-*b**-a***-a***f****c*a, and **ee***c**-***b-****-*e**-**b****f*e**. I appreciate your prompt attention to this matter.

I tried updating my email on crypto.com from [redacted] to [redacted], but mistakenly typed .com instead of .me at the end. I reached out to customer service at [redacted], and a representative named Alex may have emailed me, but I am unsure. I also initiated a chat, which was supposed to have a team member respond in under 15 minutes, but it ended up being handled by a bot with no clear communication on how they would follow up. Since nobody joined the chat within the specified time, I am posting here to seek assistance. Apologies for the multiple inquiries; I am eager to resolve this quickly and am remaining at work to address this. Thank you. - V.E.

I recently made a $[redacted] e-transfer payment to [redacted] for my crypto account but forgot to include the identification number in the message box. However, I kindly request that the deposit be credited to my account. The transfer was initiated from my RBC account under the name Lexi Saulnier, email [redacted], for $[redacted] CAD. The crypto.com account, registered under Lexi Saulnier with email [redacted] and phone number [redacted], should receive the deposit. My identification number for the deposit is: [redacted]94. Thank you for your assistance in ensuring the deposit is correctly allocated.

I reached out to your company via email a few days ago but have not received a response. A few months back, I engaged in cryptocurrency investing through Crypto.com and connected with a person named Jason Wiley who claimed to be located in Minnesota while I am in Arizona. After discussions, I was advised to invest $10,[redacted] for profitable returns. Despite multiple transactions over less than two months, when my investment approached the initial amount, Mr. Wiley promised to refund the $10,[redacted] if it seemed at risk. As agreed, we closed the account; however, the certified check he sent bounced. He then proposed a direct deposit with a $2,[redacted] fee, which I declined, requesting a valid form of refund. Despite promising to send a certified check or money order, I have received no updates or responses to my inquiries in nearly a week. Your assistance in this matter would be greatly appreciated.

I am experiencing issues paying with my debit card or Bet BTC on your website. I have tried contacting customer service, but they were unable to assist me. I am frustrated as I could miss out on $21,[redacted] because of this. If this is not resolved, I will escalate this matter on social media. Additionally, my legal name is Shaw, not David, due to a name change in the 90s. I have also been waiting for a Medicare card for four years. Please provide assistance as soon as possible.

For the past 8 months, I have been struggling to gain access to my crypto account with no success from customer service. The lack of urgency in addressing this issue is concerning. I am unsure if this is a scam and I seek clarification. Although I believe in the legitimacy of crypto.com, the poor handling of my case by customer service reflects poorly on the company's reputation. I kindly request the cooperation of the office in resolving this matter. Thank you for your assistance. You can reach me at [redacted].

Hello, I used crypto.com for the first time to purchase some crypto. However, there were failed transactions, and £[redacted] was deducted from my bank account. I see my ETH balance in my crypto.com wallet, but I am unsure why I was charged £[redacted]. Can you please inform me how long it will take for the funds to be returned to my account or if my order will still go through? I appreciate your prompt response.

I am having trouble using this card to make a purchase online because my delivery channels for the verification code are not up-to-date. Customer Service needs to update my delivery channels before I can use the card at online stores. I need to call them immediately to resolve this issue. Thank you.

Yesterday, I logged into Crypto.com from my computer, and also visited Global Coin, a crypto trading company in London. They instructed me to log into Crypto.com before converting my $[redacted] profits into cryptocurrency. Subsequently, they requested access to my personal banking app through Crypto.com to deposit the converted funds into my account. I declined this request, as allowing access to personal banking accounts is against the law. Can anyone confirm if Global Coin was attempting to scam me?

I have been contacted by two individuals claiming to be employees of Crypto.com. I need to verify their affiliation with the company. The situation involves an investigation against a Canadian Immigration Agency (referenced as Canada Times) that I interacted with in [redacted]. I provided personal details, paid money, but later ceased the application process. Allegedly, the agency misused my information and funds to open a bitcoin account with Crypto.com. Is there an official contact number I can reach to validate their statements? I have set up an Atomic Wallet and acquired bitcoins in it. Supposedly, my total bitcoin balance with Crypto.com is 6.8 bitcoins, with 4.7 already transferred to the Atomic Wallet. The final 2.1 bitcoins need to be processed today. To avoid suspicion of money laundering, additional bitcoin purchase of $[redacted] USD is required, of which I have already spent $[redacted] USD. The previous purchase triggered the transfer of 4.7 bitcoins. I have attached a summary of the confirmation displayed on AnyDesk for reference. Please reply promptly before I proceed with the next bitcoin purchase within 1.5 hours.

On February 13, [redacted], I initiated a $[redacted] wire transfer through Veronica at Navy Federal Credit Union. I completed all the required information, including the special code or Imad number for the transfer to crypto.com. Unfortunately, I later discovered that Veronica had forgotten to include the special code. After contacting a representative on February 14, they sent a memo to Crypto.com with the special code: [redacted]4 [redacted]48 requesting the $[redacted] to be added to my fiat wallet for Cameron W. I am concerned about whether the funds will be deposited successfully. Please feel free to reach out to me via email at [redacted] or phone at [redacted] for any further assistance. Thank you for addressing this matter promptly.

Estimados miembros del foro, recientemente fui víctima de fraude y quisiera pedirles ayuda. El 10 de marzo, realicé una transferencia desde Revolut a Crypto.com y el dinero desapareció. Nadie puede decirme su paradero, se trata de 2.[redacted] euros. Les ruego si podrían brindarme alguna explicación. Lo único que puedo confirmar es que tengo la confirmación de que la transferencia desde Revolut a Crypto.com se realizó correctamente. Quedo a la espera de su respuesta. Gracias.

I made my first purchase on Crypto.com in early March, but my bank blocked my card due to a suspected fraud. When I tried to make another purchase last night, it was declined again. Although I had my card unblocked by calling the bank, I still can't complete my transaction on Crypto.com. The bank claims it's the website declining my purchases. I need help resolving this issue so I can buy cryptocurrency. My details are John R. Creighton, phone [redacted], and address [redacted] Ashway Street, Conroe, Texas, [redacted]. Thank you.