Crypto.com Customer Service Issues

I urgently need your assistance. I have been unable to access my crypto account as I forgot my password. When trying to log in, after entering my pin, the system now prompts me to contact you. I attempted to create a new account due to this issue and submitted my identification for verification. I really need assistance to access my original account. Any help you can provide would be greatly appreciated. Thank you in advance for going above and beyond to support your customers.

Last Tuesday, our funds in our DeFi wallet were frozen due to a deposit of 1.2 million. They requested a 150k deposit, 10% as a bond to release our funds before sending it to the IRS. Regrettably, the 150k was deposited into the frozen account inadvertently. We were unaware of the specific procedure required to deposit the funds to unfreeze our account. Our anxiety is currently very high. We plan to resend the deposit on Tuesday, after Memorial Day. Can you please provide us with a step-by-step guide on how to correctly send the deposit to unlock our funds in the DeFi wallet? We greatly appreciate your assistance.

I am attempting to transfer funds from my fiat wallet to my bank account. While trying to proceed through the Identity Verification screen on the app, I encountered the request to "Enter the verification code generated by your authenticator app." However, I am now using a different phone from when I originally created my account, leading me to be uncertain about how to obtain the 2FA code. When I attempted to reset my code on the website, I received the following notification: Crypto.com Exchange Unsupported Jurisdiction Your country is currently in an unsupported jurisdiction. My location is the United States, and I was residing in the United States at the time I established this account.

Hello, I am writing to address an urgent issue with my crypto investment. Since this morning, I have been unable to reach customer support. My tutor, Tina, has not been responding to messages, and the calls are not going through. This lack of communication is concerning given the investment at stake. Please provide immediate assistance regarding this matter. Customer ID: [redacted]8 I appreciate your prompt attention to this situation and look forward to your response.

I am reaching out about my pending funds that have been stuck since the 5th of this month and have not cleared yet. Despite my attempts to transfer the funds through accounts linked to my DeFi wallet, I keep encountering pending notifications. Currently, I am simply looking to return the money to my bank account, but I am still facing issues as the funds are said to be cleared and pending, hindering my ability to complete the transfer. I kindly ask for assistance in resolving this matter so that I may successfully transfer the funds back to my bank account. I appreciate your help. Please contact me at [redacted] or via email associated with my account for security purposes. Thank you.

Hello, My name is Christine Ereno, and since April [redacted], I have been in contact with Crypto.com to open a cryptocurrency account. I made an initial deposit of €[redacted]. Subsequently, Mr. Vincent VANIER, with whom I communicated via WhatsApp, suggested I add more funds to my account. I had a bank account with €16,[redacted] for my retirement, which I closed to transfer the funds to Vincent. I am now seeking information regarding the whereabouts of my money as Vincent has stopped communicating with me and has disappeared. Thank you for your assistance. Best regards, Christine

I have a crypto trust account on a trading platform, and it was unexpectedly frozen due to suspected money laundering. After paying a $44,[redacted] fee to unfreeze it, the account was briefly accessible before being frozen again for the same reason. They are requesting another $43,[redacted] to release it, but I don't have the funds by the deadline of July 11th. Any assistance is appreciated. Thank you. - R. Ditmer

A Crypto.com team advisor has been in touch with me via phone and email regarding my transaction authentication. Initially, he requested funds for the verification process, which I complied with. Now, he is asking for a 7% flat tax payment as I am a French investor using a platform outside the EU (BREXIT) to transfer funds from my cloud wallet to my Crypto.com account. He has given me a deadline of 3 working days to make this payment, stating that my wallet will be blocked and my funds lost otherwise. I am unsure if this request is standard practice. I would appreciate a prompt response. Thank you.

I am encountering a Submission Error when attempting to transfer funds to an external account. My holdings include Bitcoin, USD Coin, and fiat currencies. Despite trying to transfer an amount lower than what I have in these accounts, I consistently receive the error message stating I cannot proceed due to pending funds or outstanding balances. Upon reviewing my Accounts page, I noticed numbers that were previously green have turned red with a negative sign. I believe I need to address this issue to proceed smoothly with transactions. Any guidance on resolving this matter would be greatly appreciated. Thank you for your assistance.

Hello, I'm reaching out because I'm having trouble with making transfers on crypto.com and accessing the crypto exchange on my PC. Every time I try, it prompts me to contact crypto support, which I've been trying to do via email or chat for several days. So far, I've only received a link that leads to more links. I would appreciate a detailed response on how to unlock my crypto. Please contact me via email at [redacted] with the detailed steps. Thank you.

Hallo, guten Tag. Vor einer Woche hatte ich einen Virus auf meinem Smartphone. Meine Crypto.com-App wurde versehentlich gelöscht. Danach habe ich mehrmals an Crypto.com geschrieben, damit sie meinen genauen Account wieder freischalten. Sie sollen mir mitteilen, was ich tun soll, wegen der Identifizierung. Trotzdem komme ich nicht mit meinem E-Mail-Namen und meinem Passwort klar. Ich weiß nicht mehr, welche Rufnummer ich angegeben habe, da ich zwei Rufnummern besitze. Ich möchte, dass sie mir meine genauen Daten zusenden, damit ich mein Crypto.com wieder freischalten kann, da ich Geld auf dem Konto habe. Bitte helfen Sie mir, wie ich vorgehen soll. Danke im Voraus. - Muhammet Beyaz

I am concerned about the security of my account. It seems like hackers are targeting my assets. For safety, please verify if my account is secured and confirm that my passwords have not been altered to access my wallet. I can be reached at [redacted] My current account is [redacted] It appears the hackers are trying to change the associated email to a new gmail.com address. Please prevent this and protect my assets. Thank you, Rosalie F.

Could you please verify if my account is locked? I suspect hackers may be attempting to steal my assets. Kindly contact me at this @ gmail.com as soon as possible. I need assurance that my passwords haven't been altered to access my wallet funds. The affected account is under bellsouth.net. I fear they may try to switch the email associated with it to a new gmail.com address. I urge you to prevent this at all costs and safeguard my assets. Thank you. Reference: Ref.

I am trying to reopen a Crypto.com account that I opened in the 3rd or 4th quarter of [redacted] but never funded or activated. I have since moved from NJ to VA and no longer use the email address linked to my account, but I still use the same phone number. I want to either reopen and activate the existing account or create a new one with my current address and phone number. However, when I try to create a new account, they send verification codes to my old email or say my phone number is already linked to the old account. I need to update my contact information on the old account or close it if necessary.

I have been using my phone number [redacted], which was associated with a Samsung Galaxy A32. I have since switched to a TLC Icon X but retained the same phone number. I, Rachel Medrano, am attempting to create a new account with my existing email. When I try to register, it prompts for a verification code to be sent, but the process fails to complete. Kindly send me the code via text to my phone so that I can proceed with setting up my Coinme account promptly. Thank you.

I encountered an issue with my crypto.com DeFi wallet while mining ETH. I was unexpectedly logged out and thought I was not mining, so I clicked on "receive voucher." However, I later realized that I was still mining, and my action made the system think I was trying to join two pools simultaneously. As a result, $10,[redacted] of mine got locked in. Crypto.com support is urging me to deposit another $10,[redacted] to release the initial amount, which I cannot afford. I have proof of my initial deposit through wire transfer, but they are unhelpful. I am seeking advice on how to retrieve my funds.

Good afternoon, I am having trouble accessing my crypto account. Whenever I try to log in, it just keeps searching. I only remember my email and phone number associated with the account. Could someone provide assistance on how to access my account? Thank you and have a nice day. My name is Josean P. Phone: [redacted]. Thank you.

To customer service team: I recently attended the recharge VIP event on two occasions at www.cryptotcf.com and was unaware that failing to meet the specified timeline would result in the disabling of my account's withdrawal and transaction functions. The consequences mentioned only alluded to an impact on my credit without further clarification. When seeking details on the implications of "credit affected," I was abruptly informed about the impending disablement of withdrawal and transaction functionalities. As a new user, this was concerning. I am requesting assistance in exiting the recharge VIP event due to the unforeseen limitations being imposed on my account without prior explanation or clarity.

I recently attended a recharge VIP event on www.cyrptotcf.com on DeFI Wallet. Surprisingly, there was no mention beforehand that failing to fulfill the requirements on time would result in my account's withdrawal and transaction functions being disabled. When I asked for clarification on what "credit affected" meant, I was informally notified that my functions would be disabled, which is concerning. I would appreciate being released from this event without facing penalties, as this information was not adequately communicated to me as a new user. I have been a loyal customer, reaching VIP status and recharging large amounts twice in the past two months. I've tried contacting customer service through the app without success. I hope www.cyrptotcf.com can address this issue promptly and prevent disabling functions without proper notification in the future.

I'm facing a serious issue with cryptocurrency. I've been involved with crypto for five months after being introduced by a Chinese acquaintance. I've invested a significant amount of money, but I am unable to withdraw any funds from my account. The individual keeps pressuring me to purchase USDT, claiming that I will be able to cash out all my funds afterward. Each time I follow through with buying USDT, I am told that my credit is insufficient to make withdrawals. Currently, there are over [redacted] USDT in my account, but I cannot withdraw any money. I borrowed most of the invested money from friends and now I'm struggling to repay them. I'm hoping for some assistance with this situation.