Crypto.com Customer Service Issues

I am attempting to open an account to buy and sell bitcoin. I've provided my bank account information, photos, SSN, and phone number, but the messages I received were conflicting. Initially, I was informed my identity was verified, then later told the process is ongoing, leading to an email request for details like my profession and reasons for account opening. I go by the name Walter A Jones, residing at [redacted] North Stewart Road, McConnelsville, Ohio [redacted]. My bank is Citizens National Bank, and you can reach me at [redacted] (cell) or [redacted] (landline). I use [redacted] and [redacted] I work as a United Methodist pastor based in North Canton, Ohio, aiming to assist those at risk of poverty. I have shared my full bank account details with Crypto and possess debit and credit cards. I hope to resolve this issue promptly. Thank you.

I received a call on my mobile yesterday offering a part-time job, which I started today. They instructed me to register on a crypto platform, and I followed the instructions. After completing tasks and receiving commissions, they requested money from me twice, which I provided. However, on the third request, after giving them money, they did not return my funds. My crypto account is frozen, along with my balance. They keep asking for more money to fix the issue, and I am feeling very disappointed. I need help, please.

Hi, my name is Mark. I recently attempted to enroll in crypto.com but faced an issue. When asked to take a photo of my driver's license, I discovered that my phone's camera lens was cracked, resulting in poor image quality. Unable to proceed due to this setback, I decided to pause my enrollment. Subsequently, I upgraded my phone from an old Android Galaxy 9 to a new iPhone 14 Pro. However, I encountered difficulty completing my enrollment, possibly due to the change in devices and networks. Whenever I try to enroll using my iPhone, it redirects me back to the Android enrollment page, creating a loop. I am seeking guidance on how to close my current enrollment process and initiate a fresh start with my new iPhone. Thank you for any assistance provided.

I received a message on Telegram offering me a chance to earn money by completing tasks. Initially, the person asked for a deposit of [redacted] rupees to withdraw the earnings. After completing the task, they requested an additional [redacted] rupees for withdrawal. Subsequently, they asked for a deposit of [redacted] rupees in crypto. Unfortunately, there is no online customer service available for assistance regarding this matter. I kindly seek guidance on how to proceed with withdrawing funds from this website. Thank you for your help.

Bonjour, j'ai un compte crypto et utilise un robot de trading. Récemment, j'ai été victime d'une possible escroquerie de la part d'un prétendu expert financier. J'ai dû transférer de l'argent ([redacted]€, [redacted]€, [redacted]€, [redacted]€) pour des finalisations qui n'ont jamais eu lieu, à la demande de la plateforme crypto. Aujourd'hui, mon argent a été envoyé du robot vers mon compte crypto, mais on me réclame encore de l'argent pour pouvoir retirer mes fonds, ce qui est incroyable ! J'ai contacté le support par écrit mais je n'ai toujours pas reçu de réponse. Merci de me rembourser avant que je ne prenne des mesures légales. Merci.

Dear Customer Service, I made deposits into my Crypto.com account from March to August 9, [redacted], totaling over $61,[redacted]. However, upon trying to invest, I discovered my account was frozen due to inactivity. To unfreeze it, I was asked to deposit an additional $21,[redacted], which I cannot afford. My account has been frozen since August 16, causing me distress. I have tried to communicate with Crypto.com to no avail. What steps can be taken to resolve this issue promptly? Thank you, C. Price.

Hello, my name is Kim Kristiansen. I have been trying to resolve an issue with Crypto customer support. On April 12/23, I accidentally participated in a $50,[redacted] smart contract activity and had to come up with an additional $40,[redacted] by the May 1/23 deadline. I managed to reach the required amount by June 29/23 when I requested to end the activity and withdraw my funds. Although I had $[redacted],[redacted].76 USDT in my wallet, Crypto support asked for a $[redacted],[redacted].76 USDT verification fund to match the withdrawal amount. Despite my efforts to gather the necessary funds, I fell short by $8,[redacted].76 USDT. Customer support initially agreed to extend the deadline without mentioning the verification fund requirement. Unfortunately, they later changed their stance and locked my account. I have documented all the interactions with them and can provide evidence if needed. I am seeking assistance to unlock my account and believe there may have been misconduct by Crypto customer support. Thank you for any help you can offer. Sincerely, Kim Kristiansen.

Estoy buscando generar un ingreso adicional y respondí a un anuncio en Facebook. Me contactaron para realizar tareas como ver videos en TIKTOK y recibir recompensas por ello, según niveles VIP en CRIPTO. COM. Abrí mi cuenta, realicé tareas asignadas, hice depósitos a distintas cuentas de BANCOMER y compras en CRIPTO, obteniendo ganancias. Sin embargo, al intentar subir al nivel VIP4, la estrategia cambió mucho. Comencé con una inversión de $[redacted].00 pesos y me pidieron una segunda de $[redacted].00 pesos. Ahora me solicitan una tercera inversión de $10,[redacted].00 pesos, los cuales no tengo. Tengo $[redacted].00 pesos en mi cuenta de CRIPTO y soy un hombre de 53 años sin empleo, por eso busqué esta oportunidad. Necesito retirar este dinero con urgencia y agradezco cualquier ayuda. Gracias.

I sent two emails yesterday to [redacted] but haven't received a response yet. I created my account two weeks ago and can't remember my password. My old phone number was [redacted], but now it's [redacted]. I never used the old number. My previous phone was in the USA, and so is my new phone in Virginia. Please assist me promptly. Should I create a new account if I can't log in? Thank you, Ed R.

Hello crypto.com, I am reaching out for assistance as I have been unable to log in to my account for over 20 minutes now. I am considering creating a new account, but I created this one only two weeks ago and I am unable to recall my password. Previously, my number was [redacted], but I now use [redacted]. I did not provide my old number during registration. I am located in Virginia, USA. Please help me regain access to my account promptly. Thank you, Ed R.

My friend loaded his Crypto.com wallet and attempted to transfer the funds to another wallet but faced an issue with 2FA authentication. Despite having the correct 6-digit code on Google Authenticator, the Crypto.com system did not accept it after 5 attempts. Consequently, the money is now trapped in the wallet, and we are unable to reset the authentication to use a different authenticator. Could you assist us in learning how to reset the authentication and facilitate the withdrawal of the funds? Alternatively, is it feasible to transfer the money back to a bank account without authentication?

Hello, I created an account yesterday and then received an email asking me to retake a selfie with my ID card. I did that. Since then, I have been seeing a message on the first page of my application saying that the documents are under review by the dedicated team. This has been the case since yesterday afternoon. It's strange, isn't it? Could you please resolve this issue as soon as possible? Thank you very much. My name is: B.G. François and the registration email is: [redacted] Best regards.

Hello, I visited the Fiat Wallet section of my Crypto.com account to set up a SEPA transfer. I promptly received an email with an IBAN and a BIC. If I add a recipient using these details, which I assume are the same for everyone, how can I ensure that the money transferred via SEPA goes to my Crypto.com wallet? I hope my request is clear. Thank you for your response. Regards.

I bought a significant amount of USDT on Crypto.com. Currently, Crypto.com restricts my weekly external wallet withdrawals to $50,[redacted]. I reached out to customer support to request a higher limit and was informed that $50,[redacted] per week is the maximum. I now need to withdraw close to $[redacted],[redacted] in USDT to my external wallet or debit card, and the current limit is hindering me. I am seeking assistance in withdrawing all of my USDT.

I recently created an account on the app. Over the past two months, I made multiple deposits and transfers using BTC to a broker. The broker informed me that the BTC transfer to my account was reversed due to my account being new without any transaction history, even though they received transfers from the same app. Is it plausible for my deposit to get reversed or denied for this reason? Thank you, Bobby

On 11/08/[redacted], I made a purchase of Bitcoin totaling $[redacted].86, but I am unsure of the transaction's outcome. I was being assisted by a female of Asian descent. The intention was to transfer the money to settle taxes on my investment profits. I am concerned that I might have fallen victim to a scam. I am working on recovering these funds and appreciate any assistance provided. Thank you, Timothy Y. Email: [redacted] Date of Birth: 07/02/[redacted]

Hello, I'm new to the world of cryptocurrency and I'm attempting to utilize ETH and transfer it to my secure wallet. Today, I noticed that my account appears different, and it seems that someone has interfered with my fund transfer. I'm curious to know if there are any daily restrictions in place. I couldn't locate any specific rules on your platform, and I'm wondering if this information is documented for users to have a better understanding of how to navigate your platform effectively. Could you please provide clarity on the steps I need to take or inform me about the duration of my account being frozen? Thank you for your assistance. Best regards, T. Grimberg

Dear Sir/Madam, I am writing to report an issue with my recent deposits to my USDT wallet. On November 26, [redacted], I deposited [redacted].25 USDT, followed by another deposit of [redacted].13 USDT on November 28, [redacted]. However, I received emails from crypto.com stating that both deposits are pending. Regrettably, as of now, I have yet to see these amounts reflected in my USDT wallet. I kindly request your assistance in resolving this matter promptly to ensure that the deposited funds are credited to my USDT wallet as soon as possible. Your prompt attention to this matter would be greatly appreciated. Thank you, Goh Moh Whee

Hello, I am having trouble withdrawing money from my account. I successfully added it to Crypto easily, but now withdrawing it has become challenging. The system requires a 2FA verification number that I have not received or been provided with. I attempted to use another MicroSoft verification number, which did not work, and another method as well. When I check the tool on the app, it shows as enabled, but I am unable to modify it or obtain a number to transfer funds to my bank. Could you please advise on how I can proceed to access my funds? Thank you, Michael B.

I am seeking assistance with reinitiating my 2FA Code. Last summer, I lost my original code when signing up with Crypto.com. The help center suggests a video, which I promptly provided. Unfortunately, since then, I have not received further guidance or direct communication from the support team aside from automated responses directing me back to the help center. Urgently, I require a new 2FA code reset to access my funds and carry out cryptocurrency transfers. I have been attempting to resolve this issue for two weeks now. Your prompt assistance is greatly appreciated. Thank you, M-A. Kertanguy